Haband / Bluestem Brands reviews & complaints 96
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Horrible company to do business with
A horrible company to do business with. An XL jacket was ordered, they shipped a L and charged us for the shipping on the exchange. The jacket cost about 20.00 and to exchange it cost an additional 8.99. What a rip off. The best part is that on their label it says you will be charged a shipping cost which is displayed on the reverse side of the document and then you flip it over and there is no information. This has to be breaking some kind of law regarding proper disclosures. I will be writing this on every page I get my hands on regarding this company. No one should do business with this company ever.
overcharges
call center is in Philippines, operator tried telling me at first it was in Georgia. Half an hour later I was told it was Phillipines.
Ordered 2 items - did not add up correctly, (I am quick in math and know my numbers). This line of clothing caters to elderly, I was making a call for my mom. At first, I was given a higher total, then after having to literally fight for the correct sum, then, company proceeded to overcharge me for shipping. When I caught that mistake, I was told that my order was already put through and I have to call customer service to correct this mistake. Be ware of OVERCHARGES!
The complaint has been investigated and resolved to the customer’s satisfaction.
Unautorized charges
I was charged $1.95 on my Am.Express card on 2/22/2011 without my knowledge after ordering some merchandise from Haband catalog. Than I was charged again $14.95 0n 3/23/2011 . I NEVER authorized these charges. Called the Haband Perks on [protected] 3 days ago, was promissed refund, (get credit on my cr.card), but till today, I did not received anything. Even emailed Haband Co. and they promissed to forward my email to Haband Perks Co. I want my money back NOW and will NEVER order anything from Haband again! Randy Johnson [protected]@aol.com
The same thing just happened to me. In Feb. 2011 I was charged $1.95 and on 3/23/2011 $14.95 I called their Ph. no 4 days ago and was promissed refund-credit- on my credit card. So far, no credit. I will wait few more days and if nothing happens, I will cancell my cr.card and NEVER order anything from Haband again. I suggest, you do the same. Let's put the Co. out of business, since they are so croocked.
The complaint has been investigated and resolved to the customer’s satisfaction.
I just realized I was also being charged $14.95 for this so-called "Perk" charge from Haband for the past 3 months! Then I found all of your complaints and realize they are screwing all their customers over. I can't believe they are still in business! I have sent an e-mail to them demanding reimbursement and will also contact the Better Business Bureau regarding this matter. What the heck is a Perk charge anyway? I only ordered 2 items from them and ended up returning them because they didn't fit right. The owner of the company should be ashamed! What a crook! Something really has to be done about this company as soon as possible before more people get screwed over! I hope you all get reimbursed at the very least...good luck!
Back orders scince Nov 2010
I ordered clothing in Nov 2010 and after months of e-mailing and phone calls to haband. I finally got this phone number to call [protected] EXT 1600 and actually got to talk to a real live person, ask for Mary.
She will be very apologetic but in the end it's still a run a round.
I have been told that they will receive their shipment from china in March of 2011. Most all clothing is on back order. If haband only
has stock for 6 months should be up front with it and only take orders
in that time peroid.
cashed my check, no jacket
I sent a check for a tan jacket on 2/7/11 for the amount of $33.96 and they cashed my check on 2/16/11 but I have not received a jacket from them. when I try to check on the order they tell me they can't find a order for me. So where is my jacket and where is the money that I payed for the jacket? which was taken out of my checking account? I will not order from Haband again ever so they can keep their flyers I will throw them away and not even open them THANKS FOR TRYING TO HELP
The complaint has been investigated and resolved to the customer’s satisfaction.
Unkown charges
I was charged unauthorized charges to my credit card that I did not authorize. These charges are for $14.95 each month, charged over a period of 5 months, a total of $74.75. I have emailed the Haband company to have these charges stopped and all money charged refunded to my credit card account. I don’t know what’s going on here and I don’t know about any membership from Haband that warrants these charges. I went to the Haband web site and there is nothing in my account that references any kind of membership fees. I see several complaints on http://www.complaintsboard.com/?search=hab%20perks about this problem with Haband as well. I have been doing business with Haband for a few years and did not expect this kind of dishonest behavior. This will cause me to not do business with Haband again if not corrected to my satisfaction and I will report this to the Better Business Bureau, if it hasn’t already been done. I have notified my bank and requested that the charges be refunded.
I ordered some of Haband's cheap merchandise and found it to be junk, quite frankly. I was also charged for the $14.97 membership that I did not request. I have registered a complaint and sent an e-mail to have the money refunded to my account. Pass the word--this company is not worth messing with and the merchandise is cheap and apparently made by slave labor in China.
UNAUTHORIZED CHARGESQ
I HAVE BEEN CHARGED ON MY DISCOVER CARD $14.95, FOR SEVERAL MONTHS NOW WHETHER I ORDER OR NOT FOR HABAND PERKS. I HAVE E MAILL HABAND TO FIND OUT WHAT THEY ARE CHARGING ME FOR AND CANNOT GET AN ANSWER. I HAVE NOT AUTHORIZED ANY CHARGES SUCH AS THIS AND I WANT A REFUND OF ALL THESE CHARGES. I THOUGHT THIS WAS A LEGITIMATE COMPANY, BUT LOOKS LIKE THEY ARE NOT. PLEASE HELP. THANK YOU,
ED DUFUR, [protected]@yahoo.com or [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been charged for 9 months for perks on my credit card from Haband. I called Haband in Aug. to cancel the perks.At this number [protected] The person on the other end said she would take care of the problem and I would not receive any more charges on my credit card. Gess what I got billed this month $14.95 from Hab* Haband perks again. Maby we all should start A class action suit against Haband. WHAT DO YOU THINK#*?!%
$1.95 intro and $14.95 monthly charge for Haband Perks
Purchased items then Haband started with $1.95 intro and $14.95 monthly charge for Haband Perks - automatic bank deduction without our knowledge
The complaint has been investigated and resolved to the customer’s satisfaction.
I wrote to the BBB after months of them not listening to me and removing the charges. After 2 days of writing the complaint to the BBB I got a phone call and the charges were removed! BBB worked very nicely! I also signed a complaint to the fair trade commission which you can also do online at FTC.com they have done this to many people without their knowledge so can you imagine how much money they are making on the people that do not realize they are being charged!
Took my money and never sent the items
Case Notes: i have placed 2 orders with haband. the first was on 11/24/10 order #[protected] and another on 12/2/10 order # [protected]. your company had no problem taking the money for these orders out of my bank. both orders have been paid for, problem is this orders are still listed as open, not closed and ready to ship! apparently nobody in customer service thinks i bought these for christmas. the first order is already 21 days and it still hasn't shipped so i have little faith the second order will. i sent 2 emails to customer service asking why they are still open, but they don't answer. there are so many online places to order, and it's plain haband doesn't want my business. i just have to beg to have my order shipped, and i won't. since your company has little regard for the customer, just put my money back in my account so i CAN USE MY MONEY WITH ANOTHER COMPANY! not only will i never shop haband but i'll let all my friends know about how haband takes your money then keeps your order open until someone decides to fill it and ship it! 9 days left until christmas and all the other places i shopped at on line filled the orders and shipped them right away. i am disabled and rarely can leave my home & i'm on a small fixed income and i need my money back now! because i have little hope your company will ship out my orders. so put the money back in my back asap. so i can finish my christmas shopping online!
Spam and More!
Haband brands itself as a "conscientious family business serving over 5 million customers direct by US mail since 1925."
While Duke Habernickel was the owner of Haband, the company is no longer a privately held, family-owned business. Currently, the company is owned by Orchard Brands, a parent company that is owned by the private equity firm Golden Gate Capital. Haband still uses Duke Habernickel's face and name in many of its advertisements to customers, but he is no longer involved with the company and does not personally endorse the company's products. Graphic artists simply paste his head-shot into promotions.
As a customer, here is my problem with Haband. They care more about money than providing real value to customers. Product quality has gone downhill over the years. Haband does not make any of its products, since they are direct marketing company and not a manufacturer. As a direct marketer, they will take your name, address, and any other contact information and share it with anyone willing to pay money for it. Before you know it, your junk mail will increase, telemarketing efforts will be relentless, and many companies will know where you live and your buying behavior.
Take a look around the complaints board, and you will surely see that a lot of people feel that Haband is a sub-par company. Merchandising has gone down hill. Products and suppliers have decreased in quality. The marketing department will slam you with junk mail, even after you die. And good luck if you want your contact information removed from their database. You will go around in circles and have to contact the CEO Christian Feuer or the Marketing VP Steve Schlumpf, but even these efforts are likely to go ignored. I spent almost 3 months attempting to get my contact information removed from their mailing list.
Beyond this, Haband does have some good deals every now and then, but they're few and far between. Best of luck!
The complaint has been investigated and resolved to the customer’s satisfaction.
Among the Haband services that have gone downhill is shipping services--the merchandise you get is as likely as not to be in a size other than the one you ordered. Most recently I, ordered shoes in size 9 1/2 WWW. The box in which they arrived was labeled 9 1/2 WWW, but the shoes themselves were labeled 8 M (which is what they were). Last time I got something in the wrong size and sent it back, requesting that it be replaced with items in the correct size, I got an e-mail saying that, at my request, they were refunding my money. Last time I ordered a suit, they sent me the jacket only. When I pointed this out to them, I got a reply saying that their bill of lading said that the pants had been shipped. I confirmed that that is what the bill of lading said, but that did not mean that I actually got the pants. They finally sent the pants, with a note saying that they were sending me a second pair of pants.
Order never arrived
I ordered three dress shirts, two white & one sage about three or four weeks ago. They haven't been shipped. My best guess is that because on my last Discover statement I was charged $83.88 from "IC FREE SHIPPING". I phoned them to ask for details. They told me that I had ordered something with free shipping and so I was now a "member". They said if I didn't want to be a member they would credit my account. I told them to do that and they did credit me for $79. I also said I would have a 'crow to pick' with Haband. I was waiting to get the shirts to see if they would charge shipping or what. ---Still waiting. Before all this, I received a previous order from Haband and enclosed was a slip to be used for free shipping on my next order. It had a three digit code to be used. This missing order was phoned and the code was given. All seemed fine till I got that Discover state-
ment. I think I've been scammed
The complaint has been investigated and resolved to the customer’s satisfaction.
UNDESIRED OR AUTHORIZED CHARGES
The company has been charging my account $14.95 per month that I did not authorize or desire. I have not used any services for this charge. Also, I have not been receiving the monthly statement.
The current balance on my account is $71.85, all of which is the unauthorized $14.95 per month and late charges. Please remove all charges and late fees from my account.
The complaint has been investigated and resolved to the customer’s satisfaction.
unable to reach them by phone or internet
I have been trying to reach them to change a product that was back ordered & am unable to. I was on the phone at least 5 minutes yesterday & again today & when I pushed the number #3 for consumer inquiry, I was disconnected. Trying to reach them by internet, nothing happened when I put in my order number.
Harriet Myler, 2119 Beth St., Pocatello, Id. 83201 Phone [protected]. Order # 2621256
The complaint has been investigated and resolved to the customer’s satisfaction.
withdrawals from my visa card every month
I ordered 2 pair of pants on 30 June 2010.. via phone...and then they tried to sell me a number of "OTHER SPECIALS"..I think I was talking to Pakistan as it was very hard to understand and my hearing is not that good.. since that time my card has been charged $14.95 on 3 AUG 2010, 13 SEPT 2010 and on 12 Oct 2010. I called the 866 numer and it is still hard for me to understand..as I think I have reached Pakisan again.. she said that I gave them my e-mail address as a reason.. I am DISABLE..in a wheel chair and can not breath(on O2 24 /7.). My next move to to contact my AG 's office in WASHINGTON State to see if they can help me.. I only have a few years to leave and do not need to leave another bill for my wife.
Will Hayden
Vancouver WA
I am also going to wirt the AMERICAN LEGION magizine editor and tell them they are ripoff specialist.
The complaint has been investigated and resolved to the customer’s satisfaction.
Overcharges
October 10, 2010
Gentleman, this is in reference to a Haband! Mail purchase I made this past winter when I ordered three pair’s of ladies slacks.
After checking the merchandise I found them to be the wrong size and I had to return two pairs for exchange. A few days later when they came back I was charged with a shipping bill of $15.95. To this effect I sent a payment, and surprise, surprise the following month I was billed again when I received another statement requesting to send another $15.95 . Unfortunately I had forgotten the previous bill and I made the MISTAKE of sending this company another check.
Upon requesting a refund and their credit card cancelation my demands were ignored and adding insult to injury the monthly statement kept increasing each month, with penalties and non authorized charges--- which I refused to pay. This credit card Co. (Haband!) is located at P.O. Box 659707, San Antonio, TX [protected] .
I tried to connect with the Company Customer Service to no avail (there is none) only e-mail contact. I got the same results when calling their credit card at [protected]; I must have pressed the option 1 about 7 times till I gave up.
Those folks are running a scam that has to be stop by any means possible be it civil or criminal by the corresponding authorities. Therefore, I’m willing to pursue this matter by filing with the following departments:
USPS, BBB, CA Attorney General, NJ Consumer Affairs, Atlantic Co. Div Consumer Affairs, Same for the State of Texas division of consumer fraudulent activities, Federal Trade Commission and last but not list Internet posting and Class Action Suit by a National Law firm.
This experience has turned very sour for me personally. I believe this Company knows how burdened the average citizen is with more pressing problems and take advantage of their weakness by fraudulently overcharging; fortunately for me I’m retired and I am vigilant to scams from fly by night operators.
Ofelia
The complaint has been investigated and resolved to the customer’s satisfaction.
billed deceased credit card
Received charge from tlg autovantage on credit card statement for deceased. Called company and was advised the $169.99 charge was because she cashed a $9.75 check from haband in july 2009. I advised them that she was deceased and they will be reversing charge and eliminating any further billing. This is the 3rd time in a year haband has billed her.
The complaint has been investigated and resolved to the customer’s satisfaction.
call your credit card company - let them know - have another card issued with a new number. problem solved.
being billed for something I don't want.
To Whom It may concern:
I have been charged $14.95 for 2 months on my credit card. I did not want this. I want to be taken off this and I don't want it coming off my credit card anymore. Please take care of this problem for me. Please contact me at [protected]@verizon.net. I wll be waiting for your e-mail. Thank You!
Cathy Billhime
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been charged for the last 2 mos. on my credit card for $14.95 for this that I did not approve and want to know how to stop this. How do I contact these people about this?
Sherry Thompson
I do not know how this got on my account, unless a mistake was made by me when an order for clothes was entered to your company. I never had any problems with Haband until this showed up.///reb
I request that this account for Haband perks be removed from your business, I have not received anything from it & I do not have a need for it...
Customer service/refunds
This company has no "customer service" service. When an order was returned because I could not use the product, they charged my card for return postage, but did not credit my card with a refund. An email concerning a refund was not even accepted by them. How does such a company get an A+ rating with the BBB? That is a mystery.
I purchased some items and had to return because of the poor quality of clothing. The jeans I bought didn't look like the jeans in the photo. Very thin and cheap material, not jean material. When returning them along with the tops, I told them I didn't feel I should have to pay shipping and they turned around and charged me anyway. I paid $69.96 and only received $40 something back. I lost over $20 in this worthless transaction.
charges to my checking account
Some months ago I signed up online to become a member of the Haband Perks Program. I just examined my bank statement online and saw where $14.95 was being deducted from my account by that company without my knowledge. I did not know there was a charge to become a member of that program; I would like a REFUND all all of the monies that they have deducted from my bank account over the past several months! Can you help me?
Cannot comment until I get an answer.
I am having 14.95 taking out of my bank account without my authoration, also I am having a bunch (3) of magazines sent when I told your sales personal I did not want any magazines after I had put in a order. What kind of sales people do you have who cannot take no for a answer. D. W. NAYLOR 204503
Bad customer service
Don't buy from this outfit.
I am convinced that their Customer (Non)Service people failed and never even graduated from Kindergarten...
I returned some items on July 8, and between July 18 and July 24 I asked them SEVEN times if they received the items because I have yet to see a reversal of charges on my credit card statement online. They gave me every other kind of information about refund policy, etc., EXCEPT to answer my simple question "DID YOU RECEIVE IT?".
Lastly I e-mailed them "if you people continue to refuse to answer my simple question after my SEVENTH request, I will file a dispute with my credit card company and will post a complaint on complaints.com. That was TWO days ago, and those dodo's have not even replied to this date...
To Customer Service People
My husband ordered a shirt (too big) and a Leather Jacket (too big). We have since returned this merchandise and wanted an exchange. Further research was made and my husband decided he did not want an exchange but rather a refund. We have also included in this package a check for $8.99 and a letter as to why the articles were returned. Please be aware that we do not want an exchange but a refund of the money spent on these articles. The only item that fit was one shirt, which goes to prove that the merchandise is mislabeled.
The items returned was 16R34 Comfort Shirt Grey and 367 Leather Jacket Brown.
Please let me know the statis of this order by calling or by e-mail.
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