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H10 Hotels / Ocean maya royale, riviera maya

1 Playa del Carmen riviera maya, Mexico

My husband and I had our Apple MacBook Pro laptop, the charger, and iPad 2 stolen from inside our room. The room safes aren't adequate to hold much electronic valuables. The items were noticed missing on our last day, the resort has said it would investigate, but have not been in contact with us to update us on this by email or by phone regardless of our attempts to try. They could care less we had $2000 in property stolen and priceless memories stored on that laptop. Disappointment in this place is an understate ken especially since nobody cares to make this right. You assume you and your belongings are safe when you lock your doors and leave your room to enjoy your vacation. Obviously we were the unlucky couple.

Mi
Jun 8, 2015

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