H & R Block Tax Service / Bad tax reps
I filed my individual 2007 tax return on January 21, 2008. Emily Freeman is the HR Block Representative that prepared my taxes. Emily appeared incompetent from the beginning but because HR Block is such a widely known company, I decided to give her the benefit of the doubt. Throughout the entire process she was asking help of other reps there, but me believing that patience is a virtue, continued to allow her to prepare my tax return. After the process was finished, something appeared not right to me because the expected return amount was a lot less than what I had previously figured on HRBlock.com tax calculator, so with that suspension, I advised Emily that something was wrong and she promised to have a manager look over it. With that being done, there was a definite mistake that the return Emily filed came out to be $1, 240.00 less that what my return was suppose to be; so Emily supposedly redone the return in the computer at the company but did not submit an amended return to the IRS, After waiting a few weeks, I decided to call the company to check the status of the supposedly amended return only at that time to find out from the manager (Sonja Phillips) that it was incorrectly done and that she would get a form completed for me to mail into the IRS. At this point I am a little upset because here I am giving in count for someone else's mistake, which was in no way my fault. I complained to Sonja about the Rep only to find that she (Emily) was in no way held accountable for her actions. A few months later, I receive a letter from the IRS advising that they needed more information. I returned that letter to the tax preparer, HR Block-Sonja, I received it back about a week later and mailed it in to the IRS, and they received the information April 14, 2008. Because of all this, my Economic Stimulus payment was frozen as well. Here I am, months later on July 9, 2008 still without the remainder of my income tax return that I filed on January 21, 2008. I am sitting here wondering, how many more people could have been a victim of a Emily, who was hired by such a well known company and making mistakes like this as well as not being held accountable for those mistakes. It's very upsetting because why should I have to suffer in this economy being hard enough to deal with, without my hard earned money because of someone else's mistake. I don't know what to do other than wait it out, but there is one thing for sure, I will NEVER EVER file my income taxes with H & R Block again, I advised all of my family, friends, and co-workers of the same. It’s sad that such a well known company hires people with such a lack of knowledge leaving their customers in PAIN!
The one major issue that I have with all of this other than the above mentioned is that I have a very important surgery that is vital to my health and well being that I was supposed to have, but it has been delayed because of the lack of funds to pay my insurance deductible, in which this money was supposed to be used for. It is very aggravating to know there are bills that I could have had paid, but I have to wait and suffer because of someone else's mistake.