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H D Supply / Poor Service

1 San Fernando, CA, United States Review updated:

I began my project with my initial purchase of over $10, 000, and more transactions to follow, by now in the last 3 month I have spend over 25, 000 at your San Fernando Location, let me begin by telling you how upset and dissatisfied I am with the entire organization, from service to professionalism to a complete lack of passion and the desire to manage the store to servicing their customers to an absolute zero loyalty...
Except for my first 3 to 4 visits, which were service wise acceptable, and from then on, it has been a living hell, by then it was too late to stop going to your store, since the majority of my materials have been either ordered or already purchased.

And trust you me, if i could tear down the house and return all i have purchased from your organization, i would have done it with a heartbeat. But it's never too late, many projects to come and many friends and contractors to inform of the complete disappointment i have witnessed at your San Fernando Store... what a shame.

I thought they were only rude when I returned few items i have either purchase as extra or items i no longer needed, but the opposite is also true, they are as rude when you also make a purchase...

My very last experience i had at H D Supply store on 11.23.2012 I left the store, and just wanting to barf on my way out... the attitude and the service are of complete disgust.

I drove 2 miles to Home Depot, they welcomed me with open arms, Just to give you an Idea, I have remodeled the entire house which was stripped to bone, New Plumbing, Electrical, New Roof, Stucco, Drywall, Insulation, Central Air and Heat, Paint, Texture, So when is all said and done, i have spent the last $90, 000 at Home Depot...

I will never do business with HD Supply and will never recommend them to anyone...

Thank You For Reading...

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  • Ka
      29th of Nov, 2017
    0 Votes

    In the past I was very satisfied with the 1 day delivery but as of 11/27/2017 I placed my order in the morning and assured expect it tomorrow, as of 11/29 still nothing. So my 2nd order on the 28th won't be in until "NOT SURE" because we are shipping it UPS rather than the HD SUPPLY vehicle. Time to go back to W.W. Grainger. At least they were able to tell me when I will get my order and it arrived on time.

  • Cl
      20th of May, 2018
    0 Votes

    Very unprofessional supervisor, I took in a shower glass door to return but I was denied because the item wasn't found in the system but yea the other items were on thiere.not recommend for anyone ...

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