H and M review: accusation of theft in H and M 1

my wife and sister were at an H and M store in Doha/Qatar landmark branch
they were looking at items and decided to buy one
they checked their bags to see if they had enough money and when they found out that they didnt they left to reach me for more money
as they left the store a security man came after them and told them to come back because there was something missing in the store and that they were the only customers there
while there wasnt anything missing and there were other customers
but they decided to accuse only my wife and sister
they searched their bags and the manager still insisted on accuseing them even after they didnt find anything in their bags
the manager didnt even bother to say sorry and she insisted that the cameras showed that the did take something even after they searched the bags infront of everyone even the other customers and didnt find anything
she said that the cameras show that there was something put in a brown bag, when obviously both my wife and sister were carrying black bags
and they didnt let us see the video they spoke of
this was the worst experience for my wife who just cried for bieng treated like a thief when she was a customer who wanted to buy.

the manager until we went out insisted on the accusations
i feel that she should be fired
if thats the type of leadership H and M has then i dont blame anyone else in the staff
i have recorded this in my mobile phone for you to see
how H and M staff treat their customers
if you would like, i will send it to you