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1.4 82 Reviews

Gymboree Complaints Summary

9 Resolved
73 Unresolved
Our verdict: With Gymboree's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Gymboree reviews & complaints 82

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2:59 am EDT

Gymboree worst customer service!!!

I have ordered some clothing from www.gymboree.com and after weeks of waiting I decided to contact the company to see what was going on. When I called I was put on hold for about 40 minutes and they I was told to call back later because they were very busy and had no time. When I called again no one picked up the phone. Then I sent them an email and received a reply stating I have to call the company to discuss the problem. So I called for the third time and was put on hold and then disconnected! The worst customer service ever!

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8:50 pm EST

Gymboree lousy customer non-service with refund

My wife placed an order with Gymboree on November 28 for over $100. She had a coupon for $25 off. At the time she placed the order, she forgot to enter the coupon. Just after placing the order on-line, she called Gymboree customer service and explained that she forgot to enter the coupon.

Customer service said they would charge back the $25 against the cost of the order. They mentioned it would take 10-14 days to process.

Month goes by and no charge back so I email customer non-service. Week and a half later, a partial charge back.

I email again - customer service says the difference is due to "Manual Sales Tax". I respond that there is no sales tax on clothing in PA. They promise to look into it and get back to me.

Now mid-February - still no explanation or rest of the promised refund. It is not a lot of money, but at this point, that does not matter. We will not be spending any more money with a company that has so little respect for it's customer.

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2:12 pm EST

Gymboree online orders to canada through gymboree.com

My order has gone missing after being asked to pay a ridiculous amount in unexpected duties. Gymboree does not want the package returned to them in the US and says the package is with DHL shipping in Canada. DHL says the package is not in their possession. Meanwhile Canada Post is stating the package was shipped to Mississauga but can't divulge the address. Gymboree is very dishonest and cannot tell me the sender's address that was on the package. I would avoid Gymboree at all costs as there is something fishy going on with them.

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8:47 pm EST

Gymboree charged and paid for jeans and pajamas didn't receive pajamas

Called same day delivery came package claimed to items only jeans in bag, not pajamas already paid, contracted customer service promises pajamas through mail around January never recieved will not order on line again gymboree stole my money by not putting correct items in bag making it appear as if they shipped that's crooked workers they should investigate and hire personal cpa to find errors find errors find crooks

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10:10 pm EDT

Gymboree shipping to canada

I ordered around 120$ of kids clothes to be shipped to Canada. When I tried to pick up at post office I was asked to pay 50$ in duties, which I did not know about and was not told about when checking out. I did not accept the parcel. When I contacted Gymboree about it, they told me I would have to "dispute the charge". I did. Then Gymboree contested. Bank of Montreal caved in and charged me back, despite admitting that Gymboree's information was inconsistent. This was 6 months after I contacted Gymboree to ask for a refund and they told me to dispute the charge. So when Bank of Montreal was investigating, Gymboree rep Jo promised she would let me know about the parcel. To date she has not.

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12:29 pm EDT

Gymboree the refer a friend promotion does not working

I used the refer a friend promotions that I should get $20 rewards. but it is nor working.
I called the customer services several times, but each time they said different things that not true. they said the purchased must be higher than $70, but in terms of conditions there is not anything like this.
I spend several hours but they did not solve my problem.

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2:54 am EDT

Gymboree I got dirty and smelly clothes

I bought from the website www.gymboree.com. It was possible to do different clothes for girls and boys. I placed the order and received it couple of days ago. But I was disappointed, because some clothes have yellow spots and the t-shirts weren’t fresh. I returned the whole order to the seller, but he still hasn’t contacted me and offered any solutions. I won’t advise this website and I won’t buy from them again.

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1:17 pm EST

Gymboree Staff misguided customer

I had a very disappointing experience at tanger outlet, Iowa
I had to drive from Des moines to tanger depending on a telephone conversation with a staff on outfit return
But At the outlet very bitter experience was awaiting, didn't provide online help or good service to me
I will never ever shop from Gymboree. Will make sure all that I know are aware of this too

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Ruth and Kevin
Orange, US
Feb 28, 2015 2:08 pm EST

You must be a very young child to think that just because you had a bad experience at this Gymboree that all your friends and family will not shop there.

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2:47 am EST
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Gymboree lost my shipping

I placed an order on 7-Dec in GYMBOREE onlilne shop which will send international shipping to Hong Kong, I still not receive my item up to now, when i sent several mail and called to customer service but no one can track my shipping and let me keep waiting for 20 business day until 7-Jan 2014, this is completely UNACCEPTABLE! after I call and sent mail and mail again and again, one day one of the customer service replied me and provide a tracking number (the format is CLxxxxxxxxxDE) let me to check with local postal office, i want to post office to check but said no record for this reference number, besides, the post officer said base on the reference number format, "DE" is mean for sent from Germany but not US, when i revert back to GYM my post office advised no this reference number, the customer service said again cannot trace my shipping status!
HOW CAN I DO NOW?
i am very disappointment cannot give the X'mas gift to my daughter on time.

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1:48 pm EDT
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Gymboree deceptive business practices

Look at the Gymboree website! BEWARE! They state... " take an additional 20 percent off already reduced merchandise..." Called customer reps--at first no managers could come to the phone---unprofessional. They just yes you to death and repeat the same phrase over and over... It says what it says... Your website is not truthful o hardworking customers.

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Amop
Kensington, US
Nov 13, 2014 3:39 pm EST

I just purchased clothing from Gymboree & all pieces were 30% off plus free shipping. I also successfully used a 20% off coupon code at checkout.

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9:24 am EST
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Gymboree merchandise credit vs store credit

Your merchandise credit is very unfair. I can not use it online to get the correct size. I can not use it with a coupon or gymbucks. My children have outgrown your clothes and I am stuck with a 250 dollar credit that is not practical. You have a 60 day return which is not similar to other stores of 90 days or more. A store credit would be fair. My money was good then for gymbucks and it should be now. My money was without restrictions before the return and should continue with the store credit. I view your merchandise credit as more of a way for you to keep your money (but it looks good on the surface when issuing the merchandise credit) and not providing good customer service with a store credit. You are the only store with such strict rules with the merchandise credit. One day you will change your policy hopefully to tilt the ball towards customer service and instead of the company’s sole benefit.

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Why The Long Faces
Why The Long Faces
, US
Jan 27, 2013 4:46 pm EST

Returns are a luxury not a right, and if you can't tell in 60 days that you no longer need the clothes then you are SOL. Get over it.

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5:58 am EDT
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Gymboree gymbucks

I have this store credit card, and by the time I went to make purchase during the earning gymbucks period (not using it). They do not allow it. This store credit is the money I have spent in the past in this store, and it should honors as CASH. And this CASH is something that they kept in the company pocket. And at this earning Gymbucks period, this CASH cannot be honor as CASH anymore. And this CASH cannot be use on any online purchase. So it is not a surprise, this store credit cannot be use during redeeming the gymbucks period as well.
So which means, if you return something, DO NOT accept store credit, because it limits how and when you can use it.

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Christine
hou, US
Jan 23, 2009 12:33 pm EST

Gymbucks suck . They are not a good deal. Be sure you KNOW the items will fit and you really want them because you can not return items bought with gymbucks. If you think about it they are a rip off

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Katie R.
Yorba Linda, US
Jun 19, 2013 10:15 pm EDT

The quality of Gymboree clothing is getting worst than ever. It is not like the quality of the 90's.

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susie.sexton
, US
May 17, 2012 5:16 am EDT

I don't think you understand, it's not CASH. (You caps locked it, I couldn't help myself) As was said, you didn't have a receipt or it was after 60 days, which is so simple to to avoid. Also, the thing with store credit is, you already spent the money, the money is in the system. You need to spend more money to get Gymbucks. You already spent that money in the store, so it's like your doing an exchange really, just at a different time. It's more like a coupon, not CASH. (That is so fun.)

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SKOR
Toronto, CA
May 07, 2012 7:41 am EDT
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1. Gymboree will give a cash refund with the original receipt within 60 days: http://bit.ly/Jc9dul
so you either didn't have a receipt or were after the 60-day period.
2. Gymboree does not accept credit notes as payment during the Gymbucks period: http://bit.ly/LyQjTu

So your fail here, twice.

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9:07 pm EST
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Gymboree poor customer service

After eleven years of being a loyal customer of Gymboree, its disappointing to see so many negative changes. Until recently, any time I placed something on hold, I could get an extension and store employees didn't mind because they knew I wouldn't change my mind and I've ALWAYS picked up my holds no matter what. When items are placed on hold, they're to remain on hold for 24 hours until CLOSING time the next day unless you call in for an extension. Well, since DM (district manager) sasha has taken over, things have changed for the worse! She doesn't even bother to read a hold before putting it back on the floor. I was overjoyed when I went into a store location to make a purchase and found the very last sweater from another line in the very size we needed. I put it on hold as I made my purchase. But when I phoned in to pick it up at opening time since it had expired at closing time the night before, I was informed that Sasha had been in earlier the day before (around noon) and put the sweater back on the rack. So this meant someone else bought my sweater! I complained to the corporate office about this. After all, what's the purpose of including your phone number on a hold if they're not gonna have the decency to contact you BEFORE putting your item(s) back on the floor for other people to buy?!

Shortly after this incident, I went to the Town Square location where I came across a dress that was to die for along with a couple of other nice things. Well, they too were put back on the floor BEFORE the time of expiration. This prompted me to start taking care of my holds in person instead of over the phone. When it happened a 2nd time, I complained to the corporate office and not once did the person on the phone indicate that taking care of my holds in person was a problem. It wasn't until I was in the store was I then informed by an SA that corporate had come down hard on Sasha and in turn, she came down hard on them so they weren't allowed to do holds anymore.

The Town Square location recently lost a very good manager when she decided to quit. Now they have some anal store manager that is rigid beyond belief! Like Sasha, she doesn't bother to read holds before returning them to the floor! So, to keep either of them from disrupting my hold again, I purchased the entire thing and drove to a different location to do a return buy back. This was necessary in order for me to keep my finances balanced since like many, I'm not making what I used to. Once the anal one of Town Square got wind of this, she just couldn't wait to phone Sasha and tattle to her! Now all the stores are on pins and needles!

If Gymboree would face the fact that our economy SUCKS and many, many people aren't making the money they once did and just start a layaway service, holds wouldn't even be an issue! Instead, the attitude of corporate is "SCREW YOU! We don't care how long you've been shopping at our store or how badly you or your child wants the item! We only cater to those with $$$$ on hand the moment they walk into our stores!" This makes you wonder why they even ask people to go to their link called "gymboreelistens.com" to take their survey and give your opinion. If they truly listened, they wouldn't be so ridiculous about their holds!

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Update by Gymboree4two
Dec 12, 2011 3:00 pm EST

With it being the holidays, the last thing I want to do is use any of my credit cards. I thought I wanted a Gymboree Visa until I learned about their ridiculously high interest rate and the lousy customer service of US Bank.

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12:54 am EDT
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Gymboree returns

I had $300 worth of Gymbucks, which means I spent over $600 to earn the gymbucks. I purchased several items, some of which were their Christmas Holiday dresses & accessories. I do not have a store anywhere near me, so I do all my buying online. I received the merchandise home. One pair of shoes & hat did not fit my daughter. The shoes were too small & the hat was too big. I drove an hour to go to the store to do an exchange. I was denied an exchange because of their ridiculous new return/exchange policy. It says on their receipts & website that they gladly accept returns within 60 days. I called the customer service & their outsourcing compay that they've hired to monitor only their returns. Neither one would help me. I finally went up through the chain of commands at the Gymboree customer service dept., they sent me a pre-paid label for me to return the items to them & they would exchange them for me there. They said that if they didn't have the items, they would credit my card. I told them that I have 3 kids & they are the only company that I shop at, this will no longer be the case. I will NEVER shop there again! I also made a complaint with the BBB regarding fraudulent advertising & filed a complaint with my state's attorney general. I would encourage everyone to do this as well. The only way that we will make Gymboree either advertise their return policy or change it, is to make a stink about it. I think that they will loose a boat load of customers because of this policy. Who would buy anything from a store where they sell only children's clothing & then not be able to return or exchange it if it doesn't fit. Does anyone else share my opinion?

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susie.sexton
, US
May 09, 2012 3:50 am EDT

I'm just curious as to why they denied the return. What part of the policy was ridiculous?

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10:21 pm EDT
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Gymboree terrible customer service/irritating corporate policy

I was a loyal Gymboree customer shortly after I had my little girl (currently 2.5) and would always utilize their GymBucks as much as possible usually buying way more than she can ever wear. However, the past couple times I have shopped I received the WORST customer service (I mean I have gotten better at Target) mainly from the same sales lady. If the sales transaction is not the standard pay for items and goodbye she turns into this mean woman with irritating tone and wicked looks. This has happened after I questioned their exchange policy and later their return policy.

Although Gymboree has some irritating policies, I would be able to deal with that if I was treated with respect when they told me rather than treating me like the red-headed stepchild...I am actually a bit sad that this sales lady has left such a bad taste in my mouth because I now have another girl on the way and I would love to buy outfits for my little ones there. I should mention I found a great place to get Gymboree without contributing to my local stores bottome line - EBAY!

I have left feedback twice now at Gymboreelistens (which they are always touting) and never heard back from anyone so just seems like they don't care.

To new shoppers this is what you should know before you buy! (I would just make sure there is no chance you will want to exchange or return or it is a hassle)
1. If it is not during the timeframe to REDEEM Gymbucks, you can most likely earn them. Make sure you ask! Usually my store has a sign saying earn Gymbucks or the sales lady will tell you but occassionally you come home with a $45 purchase only to look online/hear from friend.ect...that you could have gotten Gymbucks if you have spent $5 more. You can not return the items and buy again plus whatever amount you need to earn the Gymbucks. You basically have to just make another purchase for $50.
2. Gymboree often has coupons or with Gymbucks you get a discount. They discount each individual item you buy not the total amount purchased. So if you end up returning an item you do lose out on some of the total discount you would have received. If you exchange the item for a different item you do not get a discount on the new item even though the original item has the discount, even if the item is the SAME price. Example, I exchanged headband for hair clips, same price but since one was bought with Gymbucks I had to pay the difference of the higher priced item. (Not huge amount but can add up)
3. If you received Reward money (like $5 or $10 gift card type cash) make sure you do not exchange the item. The discount does not carry over to the item you would rather have and again you lose money considering the first item was discounted. You can only use this one time and you lose it even if you exchange so just make sure you will in no way exchange.
4. Here is a weird one...If you are returning item with receipt you need to actually bring in the card you used to buy the item with or you can only get store credit. These days miraculously most stores seem to know which credit card you used when you give them the receipt (Macys, Target, Marshalls have all done this) but NOT Gymbo, if you don't have the card you can't return which can be a hassle if your spouse bought the item and you are returning for them.

Gymboree has cute clothes, most can't argue with that, but their service leaves much to be desired and in my experience even the corporate program designed to "listen" doesn't seem to care.

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Update by citygirl27
Aug 08, 2011 11:06 pm EDT

And I should mention (could not edit) that I do not typically return/exchange items on a consistent basis. I shopped there for 2 years before these situations came up.

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cra1nes
Kingston, US
Oct 11, 2012 5:59 pm EDT

Ugh... just tried to return a pair of pants with tag off. My son usually takes a 12, so I had tag off ready for him to wear to school, but lo and behold they were too tight. Took them off quickly put them in bag with tag. I took them to local gymboree to return. The receipt reflected the item perfectly. But the manager is concerned that the SKU number on pants is one digit different than the SKU on tag. She tells me I need to take merchandise to where it was orig. purchased closer to my mom-in-laws house) anin order to confirm this difference. I am like "what?". I am irate that they can't make an adjustment on this due to the obvious nature that the receipt describes merchandise perfectly, but the SKU on pants is not matching. This is obviously Gymborees fault for mistagging their merchandise. She rings up item with proper SKU from pants, it comes up with same price. But she is determined to get me to go to original store due to "corporate policy". These corporate policies stink. I know when a corporation is more concerned with "rules"and profit rather than keeping their customers content.

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Gymboree4two
San Diego, US
Dec 12, 2011 2:57 pm EST
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The very fact that the SA went from being pleasant to mean over a mishap with your transaction confirms what I've been saying about the demeanor of Gymboree employees (mainly in the corporate world) for the past two months now. All they care about is people with $$$$$ on hand. If you don't have enough cash for them to make money off you in a hurry, they get VERY ugly.

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7:40 pm EDT
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Gymboree unable to return or exchange

I used the Gymboree bucks to purchase some pink leggings(18 months) among other things.
They were too small so I went to exchange them for one size bigger (24 months) however they didn't have any. So I tried to get a refund, they told me that I would only get 3 dollars back instead of the 12 since I used gymbucks.

So I found a green color but they told me no because the ones I bought were from the winter collection and the green ones were for spring collection.

So I found the EXACT same pink leggings in a even bigger size (5 yr) in the same color and same winter collection and same price. However they still told me no because now it's from the kids section instead of the toddler section.

Gymbucks sounded like a good deal but I found out that it's not worth the hassle. Especially if you were to use it to buy a gift for someone, they would only get pennies if they returned it and even if they tried to exchange it for something else they would have an extremely difficult time.

Now I don't shop there anymore. I kept the leggings and gave it to someone else instead.

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Gymboree4two
San Diego, US
Dec 12, 2011 3:05 pm EST
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Have you also made your complaint known to gymboreelistens.com? Sometimes I wonder if those people really do listen. When I had my first complaint about Gymboree's quality of clothing going downhill, I got a call from the district manager. In my last two complaints, I was informed that the regional manager would be checking things out and the person I spoke with over the phone about a problem said that they read the feedback every day and if enough people have the same complaints, they change things. She pointed out that there were a lot of complaints with the return policy so they changed it.

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citygirl27
Mpls, US
Aug 08, 2011 10:28 pm EDT

Augh! I am so sick of Gymboree! Just found this site and posted complaint on my local store because of service but also corporate policies are ridiculous! They are terrible about returns and even exchanges! Since I can't completely give up their lines just yet I have lately bought off Ebay.

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2:49 pm EST
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Gymboree stole money

I stopped going to gymboree in Dec 2010 as I was pregnant. Everyone at gymboree knew I was pregnant, I received a phone call from one of the teachers asking why i wasnt there, told margaret that i was giving birth soon and I would no longer be back. I was not told of any cancellation that i had to make. Common sense would prevail if there was something that needed to be done to ensure that i am not further charged i should have been told. January comes and I am charged another $110, mind you i have not been there in over a month. I have been calling to speak to Erin and no one has called me back. I emailed as well with no response.I have called the customer service number and supposibly they have been sending information over to the franchise and have has no call back since.Gymboree took money that they have no right to, nor was I informed of any such policy. I no longer like this place, all i want now is my money back and the courtesy of a phone call from the owner as i originally requested. Bad customer service and bad treatment along with word of mouth a business will not last very long. I will be expressing my displeasure to other mothers so they don't go through what I did with this lousy place.

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Update by lauren13
Jul 27, 2011 12:21 pm EDT

thank u

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HJ S
bayside, US
Jul 11, 2012 10:51 am EDT

You have to read the contact very carefully. It's asking for at least 30days notice if you want to cancel. If you want to suspend your membership, you have to pay a processing fee. All these fees, fine prints, and unfriendly and unprofessional front desk staff are not worth the money nor the headache dealing with the billing. Stay away

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basys79
San Francisco, US
Feb 16, 2011 6:40 pm EST
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Hi Lauren,

We responded to your inquiry as quickly as possible and through communication with you and we know that this complaint has been successfully resolved. Serving you and your child and insuring your satisfaction with your experience at Gymboree Play & Music in Bayside is important to us. You can email us at baysideny@gymboreeclasses.com if we can do anything else for you.

Best - Gymboree Play & Music of Bayside, NY

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5:39 pm EDT
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Gymboree gymboree bucks are a rip off!

I too, had the same thing happen as 'Gymboree Bucks are a rip off!'. I returned things to gymboree after using my gymbucks, and they didn't explain how it divides the gymbucks up. I even told the associate that I might have to return the last two items. The other items were worth enough to use the gymbucks, so I could have bought the two items separately.

I filed a complaint and they just sent me a generic email response. I responded and received another generic email response.

I will no longer shop there and highly discourage anyone else. It's simply called good customer service.

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ElishaK
, US
Jan 10, 2017 11:00 pm EST
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Here is my online shopping cart before and after gymbucks became available to use this evening. The price went from $212 to almost $300 meaning my $100 in gymbucks only gives me like a real $20 discount off of what everyone else would've paid a few hours ago.

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MomofD&S
Fairfax, US
Jun 10, 2009 11:43 am EDT

I had accumulated a number of Gymboree bucks and then used them at the appropriate time and spent well over the amount required to cash them in. After getting home and having my daughter try on the bathing suit it didn't fit properly so I went back to the store to return the suit, that was when I found out they don't actually give you the $25 for every $50 spent they divide it among all items purchased so if you return and item they said I either had to buy another item or forfeit the money - I chose to forfeit and won't be shopping there again.

Let me explain how Gymboree bucks really work, according to the store manager at Fair Oaks Mall. They don't just take $25 off your total purchase they divide the $25 among the items purchased so if you return one they can't apply the discount the rest of the purchase even if you spent over the $50. So I had $50 in Gymboree bucks and spent well over $100, I returned a bathing suit and was still over the $100 threshhold, but they would not apply the discount to the remaining items in my purchase and insisted I had to buy something else in order to still receive that discount. The money wasn't that much as it was divided among all items, but that is not the point.

The point is Gymboree is STEALING from their customers with FALSE ADVERTISING on their Gymboree bucks. Yes it's shocking a big company would steal from their customers but it's true. My total discount no matter what should have been $50 (as I spent over the required thershhold) but not according to Gymboree once I returned the item I forfeit that amount unless something else was purchased, I didn't want anything else. And a little $ here and a little $ here adds up for Gymboree. I can't imagine I'm the only person this has happened too. Needless to say for the little $ they stole from me will cost them a whole lot more in lost purchases from me and definitely benefit their competitors. I just wanted others to be aware of the SHADY dealings of Gymboree.

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Retail_pro
n/a, CA
Jun 12, 2012 11:03 am EDT

Okay. Apparently you are not that smart. Here is how Gymbucks work (and I assure you it is very fair)

Let's say you have $50 in Gymbucks, so you are going to spend $100. So you buy say 5 $20 t-shirts (5 x20 = $100) (if in canada this is before tax!).
The discount from the gymbucks will be divided up equalled so you would get $10 off each $20 t-shirt getting them at %50 off. (with me so far?

Now if you get the shirts home and you kid goes mom what did you buy me and you must return the item, there are two options. If it is within the Gymbucks period you can put the $10 Gymbucks credit towards something else. If this is after the gymbucks period then you loose the Gymbucks credit. (They are not stealing you money with this as it is like an expired coupon.)

fair, I think so!

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Retail_pro
n/a, CA
Jun 12, 2012 11:02 am EDT

Okay. Apparently you are not that smart. Here is how Gymbucks work (and I assure you it is very fair)

Let's say you have $50 in Gymbucks, so you are going to spend $100. So you buy say 5 $20 t-shirts (5 x20 = $100) (if in canada this is before tax!).
The discount from the gymbucks will be divided up equalled so you would get $10 off each $20 t-shirt getting them at %50 off. (with me so far?

Now if you get the shirts home and you kid goes mom what did you buy me and you must return the item, there are two options. If it is within the Gymbucks period you can put the $10 Gymbucks credit towards something else. If this is after the gymbucks period then you loose the Gymbucks credit. (They are not stealing you money with this as it is like an expired coupon.)

fair, I think so!

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susie.sexton
, US
Apr 10, 2012 2:07 pm EDT

It is actually better that Gymboree splits the money from the Gymbucks up. if they didn't take a little here and a little there, what would they do instead? They would logically make items up to a certain point, free. Then it would be impossible to return any of those items because you didn't pay for them. It is better that you get less money back, rather than no money at all. And I do agree with the people above, that if you return with no receipt, you can say you bought them without Gymbucks and you are actually stealing from Gymbucks.

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reggee
Estero, US
Oct 02, 2009 3:38 pm EDT

Some people just want something for nothing it seems. Sure, we all want the best price possible on the things we buy, but we have to follow the rules of the store where we're shopping.
Gymboree, like any store, has to continue to make money or they won't be around for us to shop at in the future.
Be thankful that we have a store with good quality children's clothing from which to choose.
Those Gymbucks can be used to purchase clothing that has already been marked down drastically, so that you can actually get many items for very little.
I don't and never have worked for Gymboree but I am glad to have a place that is clean, convenient, and always friendly to shop in.

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NicoleStorey
Roosevelt, US
Sep 27, 2009 6:07 pm EDT

THEY GAVE YOU A DISCOUNT! READ THE FINE PRINT! IT'S Not that hard to get! You paid one price so if you take it back you are going to get what you paid back!

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quisty
rockford, US
Sep 11, 2009 1:02 pm EDT

I agree with the above poster. You STILL came out ahead by using the Gymbucks. If you're going to take advantage of coupons/sales, you should educate yourself up front about the details, or store policies. For example, I know that if I choose to buy something at Burlington I will not get a refund if the item is faulty or doesn't fit. It doesn't make me hate the store, it just makes me shop that store a little smarter.

I'm not even a huge fan of Gymboree-but some of their fall stuff is really cute, and if I can "work the system" to get $200 worth of clothing for $150, well, i saved $50, so I'm happy. At the end of the day, I have $50 in my pocket I WOULDN'T have had.

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MoonCHild
Wood Ranch, US
Aug 09, 2009 2:58 am EDT

I completely disagree. You were given those gymbucks when you purchased something prior...so in sense, it was a "coupon" no matter how you spent it, you are getting back what you actually paid for the item. Sure you lost a "SMALL" portion of the gymbuck if you over spent. NO one forced you to go in and buy more clothes. The key to shopping Gymboree is knowing your guidelines. Learn to cut the sale at the point of the gymbuck value. The other items you so have to have...spend full price if any of the items are "iffy". Here is something...if you went and returned that item the day after gymbucks with NO RECEIPt...they give you back the value of the item. So if you spent $15 on a $30 dollar item...and returned it the day after gymbucks ends without receipt you get a $30 credit. (provided that item didn't go on a drastic sale) Hmmm... do yo know how many people do this? I do! I used to work for the company! There are a lot of people out there that work the system. Gymboree actually loses more money this way. And then there is you...some person who feels that they did you wrong. Read the print. You shouldn't complain if you didn't follow the rules. Gymboree has been around a long time and even though I have personal grievances working for the company...the product is 100% better than any of the their competitors. A new child is born every day...it has to be clothed. People trust Gymboree's quality. Their resale value on EBAY is the highest than any other...why because their product is quality and stands the test of time wash after wash. I am glad you won't shop there anymore. More for me.

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3:47 pm EDT

Gymboree bad staff and policy

I signed up for a 6 week class for my little girl, which I was not told upfront the classes that you miss, you cannot make up until you sign up for another session.

I showed up to one wrong class where kids were smaller than my girl, we were asked to leave by the manager. We showed up one week later, where there was a bigger kid in the correct class that my little girl was attending, she was allowed to stay. My little girl is not even 3 yet, so you can imagine how traumatized she was when I had to yank her out of the class.

The manager was rolling her eyes when I complained to her and instead of her quietly asking me to go to a different room to talk, it became a shouting match infront of other parents and kids!

I called back to talk to the owner, while I was telling the owner what happened, she was laughing on the phone to one of her staff!

This school is dirty, the classes lack learning for the evergrowing minds of the kids. They play the same songs, the same activities over and over again every week. The same for younger kids and older kids. No growth!

My experience was horrendous. Especially after having complained to the manager and the owner, and basically got laughed at! These women have no business skills and their classes are terrible for young kids and parents that are really looking for great learning and great atmosphere for their kids.

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7:07 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Gymboree didnt receive paid for item

I have shopped at Gymboree for years! The other day i went in and bought several items for my daughter. When I got home I noticed one of the shirts I bought wasnt in the bag. I called the lady said she took it off she thought i didnt want it but charged me anyway? She said I could come in anytime and pick it up. I sent my hubby in to get the shirt. they refused him the shirt because he didnt bring in the receipt. Although they called me on the phone and verified the item #. what a joke! I will never shop Newgate gymboree again! They can keep the damn shirt I am not driving out there again.

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HorusRisen
Santa Rosa, US
Dec 04, 2009 3:25 pm EST

Dear Brent Parkin...Are you by chance the same Brent Parkin who lives/lived in Olympus Cove? Were you a scoutmaster?

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Senior General Manager
Ogden, US
Nov 10, 2009 2:01 pm EST

Dear Gymboree Customer
I am the General Manager of Newgate Mall and was sorry to read that you had a bad experience at Gymboree. This is very unusual for them to have a problem with a customer and I have personally delivered your concern to them.
I hope that you will continue to shop Newgate Mall. If you every have a concern or problem in the future, please contact me directly.

Best regards,

Brent Parkin
Senior General Manager
801.621.1162

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