GW / Worst shopping experience
WORST ONLINE SHOPPING EXPERIENCE EVER.
i placed an order from their website and was immediately charged. honest retailers do not charge you until your order is complete and shipped. i waited two weeks, no goods received. i emailed their customer service, they took over a week to respond. at this point i just wanted to cancel my order, but they explained to me (in a rather unfriendly email) that one of the items was out of stock and would be shipped the following a week. i reluctantly agreed to wait. still no goods, yet i was charged. for the next six weeks, i waited, emailed them several times and eventually asked them to cancel my order. still, no response. now, almost THREE MONTHS LATER, i receive the shipment, containing a DIFFERENT BRAND from what i ordered. of course i emailed them again and of course, NO REPLY.
with all the beauty product websites to choose from online, you would be saving yourself a huge headache to shop somewhere else.