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Gutters / Gutters leaking - no show to fix

1 198 East Main St.MA, United States
Contact information:
Phone: 508-870-2281

We had gutters, vinyl siding and windows installed by Empire today, well a contractor of Empire Today. We chose them as they promise quality and fast completion. The siding we ordered was on back order for two weeks; we only found that out after WE called a week later since no one called us. The windows are not airtight as you can feel air coming in with the windows closed. Now the gutters that they installed: We were led to believe they were covered gutters, but they were the old fashioned open gutters. We had put on gutters, ourselves in the front of the house but had Empire Today change the gutters since they were already doing a job for us. The gutters up now, that they installed replaced the ones my husband installed in the front of the house. The gutters my husband had installed were better quality. We are very disappointed. With the rain, the gutter drains is not enough to handle all the water so it leaks into our previously dry basement.
We called Empire Today on Wednesday, and was promised that someone would be h ere on Saturday (today) between 8 am and 10 am. Well it is now 3:25 and no one has shown up. The result of the call we made today to customer service was that we would have to reschedule the visit. My husband waited for them and not even a phone call.
So when you see their commercials, don't believe them. Go with someone who does the work themselves. Empire Today uses independent contractors of which we were not impressed with.

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