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Guthy Renker / Unauthorized charges

United States
5
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We ordered Wen online after we saw their infomercial on TV, and **specifically declined the auto-ordering program** Got the product, and didn't care for it. We were shocked to see a second charge for this stuff on our credit card the following month. Then a third - we figured that would be it and we'd chalk it up to a bad decision to buy this lousy product. BUT then after the 3rd month - it started all over again with another 1 of 3 charge.(where they charge you payment #1, payment #2, etc each month) We immediately called and said STOP - and told them we had originally told you we did not want the auto-ordering program.

They are doing whatever they want - not sure if 'even legal. They refuse to cancel anything until we return the product - so far they have got $140 out of us for an original $29.95 one time, one product, order (we thought we were making)

BEWARE, don't order ANYTHING from Guthy-Renker, we had the SAME exact problem with them regarding another product ordered from another infomercial - re a rip-off - apparently this is how they do business - YOU'VE been warned.
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Guthy-Renker Logo Guthy-Renker
Customer Service
Overall Satisfaction Rating

48 Reviews
100 N Sepulveda Blvd, Suite 1600
El Segundo
CA
United States - 90245
+1 310 581 6250
+1 310 581 3232
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