Gunthy-Renker reviews & complaints 6
Keywords
charged product cancel email recording steps taken update vitamins action complaints item response reversed sent visa auto pay bottle chaz dean haircare lawyerNewest Gunthy-Renker reviews & complaints
Product does not work it is garbage
I am not happy with your product, it did nothing. I want to know when you are going to stop trying to take monney out of my account, if i have to i will close that accout i don'n want to have to do this but if you continue to try to take money from this account i will contact the bbb. Thank you for doing this i hope to hear from you soon thru my email only
[protected]@yahoo.Com
Desired outcome: COMFORMATION THU MY EMAIL THAT THIS HAS BEEN TAKEN ARE OF
Wen fraudulent charges on my account
I was reviewing my checking account and saw that WEN charged my account for $105 and some change! I haven't ordered anything from them in about 2 years! I had the hardest time back then sending unordered shipments and then getting reimbursed. Now, two years later, they charge my checking account. This has caused untold trouble for me. The bank shut down my debit card due to the fraud, so now, I can't get any cash at all unless I go there. Now, I have to change all my bills. I want to sue, big time. I'm sick of this so much. Ugh!
Hello- Our team is here to help. Please contact the Corporate Escalation Team here: http://www.wen.com/lp/cet so that we can learn more and offer further assistance. Thank you. –WEN Customer Care
CUSTOMER SERVICE
I HAVE BEEN A WEN CUSTOMER FOR OVER 2 YEARS AND I LOVE THE PRODUCT. HOWEVER, GUNTHY RENKER IS THE COMPANY MARKETING "SETS" OF THE PRODUCT AND THEIR CUSTOMER SERVICE IS EXTREMELY POOR! IF I DIDN'T LOVE THE PRODUCT SO MUCH, I WOULD CANCEL FOREVER! FOR EXAMPLE, I NEEDED MY REGULAR AUTO SHIP TO SHIP TWO WEEKS EARLY. I CALLED AHEAD OF TIME AND WAS TOLD IT WOULD BE DONE RIGHT AWAY. WHEN IT DIDN'T COME, I CALLED AGAIN AND WAS PLACATED AND TOLD THEY WOULD SHIP IMMEDIATELY. THAT STILL HASN'T BEEN DONE, SO I CALLED TODAY AND WAS TOLD THAT ANY CHANGE TOOK 3 DAYS AND EACH TIME WOULD GIVE ME A DUPLICATE SHIPMENT. AND IT IS THE "WAY OUR SYSTEM IS SET UP"! THEY DON'T CARE ABOUT THEIR CUSTOMERS AND THEY DO NOT WORK WITH YOU NOR DO THEY CARE ABOUT KEEPING YOUR BUSINESS. I AM LOOKING IN TO DEALING WITH CHAZ DEAN DIRECT! HIS PRODUCT IS TERRIFIC IF YOU USE IT THE CORRECT WAY. I LOVE THE PRODUCT, HATE THE MARKETING COMPANY!
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Gunthy-Renker legit?
Gunthy-Renker earns 63% level of Trustworthiness
Good Credibility Notice: Gunthy-Renker rated around 63% by Complaints Board. Generally safe, but exercise caution in information sharing.
We found clear and detailed contact information for Gunthy-Renker. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
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Cancelled & keep getting charged
I absolutely LOVE the Wen Haircare by Chaz Dean, but I have been paying so much money paying for it through auto pay, so I cancelled my auto pay acct. & went searching for the Chaz Dean Salon website. Sure enough, you can purchase Wen at the salon website, but this way one can order 1 bottle to whatever you want. I am still attempting to cancel my auto pay even after 3-4 months of purchasing it through the salon website. Every
time I think it's cancelled, I end up getting charged again? This month so far...2 debits from my acct. $25 & $45! I can't afford this mistake & if I can't find out what to do soon then I will have to contact a lawyer.
The complaint has been investigated and resolved to the customer’s satisfaction.
Call Guthy-Renker, the owner of the Wen Haircare infomercial. Dial [protected], or toll-free at [protected]. An agent at the Corporate Office I suggest you speak with is Renee at Extension# 5517, she has really helped me with my problems with GR Proactiv product. I hope this helps!
refuses to answer email re: 2x cc payments
GRC* Chaz Dean 3 OF [protected] CA 30.99
29.95 USD @ 1.0347
22 Jun 2008 GRC* Chaz Dean 2 OF [protected] CA 31.22
29.95 USD @ 1.0424
I have sent 2 compaints through this site and still no response. They charged my visa twice and only one item was sent to me and I sent it back to them. I want these charges reversed on my visa asap or I will take action against them.
kala t simpson
Gunthy-Renker - Unauthorized charges!
Today is Sunday the 12th of November 2006. I officially have begun my journey into the world of grc and their questionable business practices. My email is nano1976 at yahoo, i will welcome any of the past posters, readers and future readers to pass on to me their personal experiences and steps taken to recoup any or all monies lost to this company. I...
Read full review of Gunthy-Renker and 15 commentsRecent comments about Gunthy-Renker company
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