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1.3 69 Reviews

GunBroker Complaints Summary

5 Resolved
64 Unresolved
Our verdict: If considering services from GunBroker with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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GunBroker reviews & complaints 69

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J
1:05 pm EST

GunBroker They have not replied to an email from over 3 weeks ago to reopen the account

The site is a joke. My account has been closed according to them at my request. This is a LIE! I never requested it closed. On top of that they have not replied to an email from over 3 weeks ago to reopen the account.

I contacted via email, customer support, as they requested but nothing..nothing gets done. In my opinion the website has an opportunity to be a great thing but NO CHANCE of it under their current customer treatment.

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12:18 pm EST

GunBroker Will not back you up when you have been defrauded by criminal activity

WARNING WARNING ! Stay away from this site ! Will not back you up when you have been defrauded by criminal activity. They can't help but be aware of criminal activity -- check reviews -- it has been reported by many other besides me. They especially allow C&R holders to engage in the business of selling. 144 plus transactions just isn't collecting. Then the C&R rips you off. STAY AWAY !

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6:18 am EST

GunBroker Everything seemed to work, except when I tried to bid

Completed the procedure to register and verify. Everything seemed to work, except when I tried to bid. Then the system said I was suspicious and directed me to another page requesting more information. Why was I approved in the first place. Sent additional info and got the reply they would act in 24 to 48 hours. The Bid item I wanted was only open for 20 hours.

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R
5:56 am EDT

GunBroker Do not buy anything from GunBroker

Ordered $100 item using my old GunBroker account. I had to update my old address to new address. Invoice said shipping to: correct address. Seller received old address, and I am now trying to retrieve an item 200 miles away from whoever lives at my old apartment.

Do not buy anything from GunBroker. This service is abysmally bad.

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5:55 am EDT

GunBroker I urge anyone else who has had similar problems to file charges against them for credit card fraud

Before you do business with this company, either buying or selling, please do yourself a favor and do a search for them on complaints. You'll be astonished at the range of complaints against them. My own is about billing issues and fraudulent credit card charges. I urge anyone else who has had similar problems to file charges against them for credit card fraud.

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F
5:53 am EDT

GunBroker They have no check's in place to stop the seller from jacking up the price of the auction

Stay away from this site. They have no check's in place to stop the seller from jacking up the price of the auction. Seller will put up a gun on "NO RESERVE" and then use different account to drive up the price. Here is the bid history of one of the auctions I thought about bidding on since it was no reserve. Notice the user P***4 made 4 bids for the gun (bidding against himself since there were no other bids during that time frame) to drive the price up.

Here is the BID History.

Bid History
(If two bidders place the same bid amount, the earliest bidder wins)

Date / Time Amount Bidder User Name
8/2/2012 4:23:43 PM EST $290.00 s***1 NR *
8/1/2012 4:28:02 PM EST $290.00 s***1 NR
8/2/2012 6:33:27 PM EST $285.00 R***r NR
8/2/2012 6:31:41 PM EST $275.00 R***r NR
8/2/2012 6:31:06 PM EST $260.00 R***r NR
8/2/2012 9:31:46 AM EST $250.00 1***d A+(68)
7/31/2012 1:29:45 PM EST $245.55 s***1 NR
8/2/2012 8:18:22 AM EST $240.00 d***2 A+(44)
7/31/2012 7:35:20 AM EST $226.00 b***y A+(36)
7/29/2012 11:44:34 PM EST $200.00 P***4 A+(3)
7/30/2012 6:49:42 AM EST $195.00 l***r A+(7)
7/29/2012 9:05:35 PM EST $160.00 l***r A+(7)
7/29/2012 11:44:08 PM EST $150.00 P***4 A+(3)
7/29/2012 11:43:42 PM EST $75.00 P***4 A+(3)
7/29/2012 11:43:22 PM EST $54.00 P***4 A+(3)
7/29/2012 8:01:11 PM EST $50.00 W***V NR

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Bigger Bullets LLC
, US
Nov 25, 2019 6:14 pm EST

Ummm... Look at the time stamps on the bids. they are not in chronological order. l***r made a $160 bid at 9:05PM on the 29th. Then P***4 made four consecutive bids between 11:43 and 11:45PM until they were the high bidder at $200. It's called bidding by proxy. The website remembers your high bid and automatically places bids for you until you are outbid. Gunbroker has policies against shill bidding and will delete accounts caught doing so. Also sellers who employ shill bidding run the risk of winning their own item. Since Gunbroker does not allow bid retractions or cancellations a shill bidder can get stuck with commission fees on an item they have to keep.

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O
3:35 am EDT

GunBroker They ignore me, then disable my account and remove my negative feedback against the offending vendor

Horrible site. After sending them all documenting evidence that I was being cheated, outright defrauded out of $200, they ignore me, then disable my account and remove my negative feedback against the offending vendor. There are too many other good auction sites with better prices. Gunauction.com, Auctionarms.com, GunsAmerica.com...just to name a few...to waste time with Gunbroker.

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michael callihan
Liberty Township, US
Jan 22, 2022 7:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Gunbroker ripped me off for $635.00 with ZERO support, they will not even return my email.

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V
7:58 pm EST

GunBroker Do yourself a favor and take your business elsewhere

ABSOLUTELY TERRIBLE. I have a 100% feedback score from eBay after doing business with them for 10 years. In contrast, I found GunBroker.com to have the worst customer service. They pretty much ignore you and you can't call them, either. Plus, they have an F rating with the Better Business Bureau. Do yourself a favor and take your business elsewhere.

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spinnerguy
Medina, US
Feb 15, 2023 7:45 am EST
Verified customer This comment was posted by a verified customer. Learn more

On 6/18/22 my listing on GunBroker.com ended without selling. After I received the email notice of the non-sale I didnt return to GunBroker for months. When I did return I found my account locked for not paying sales fees. When I questioned this I was told by GunBroker.com that I missed the deadline for disputing fees and had to pay the fees.

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148179181
Kenmore, US
Dec 25, 2022 3:29 am EST

Both Gunbroker and the seller misrepresented the terms of the sale of ammunition, if the truth of the sale was known I would not have purchased the product.

This was clearly false advertising and Gunbroker did absolutely nothing about it deskite me contacting both the saller and Gunbroker, if you have a problem good luck.

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Bigger Bullets LLC
, US
Nov 25, 2019 6:37 pm EST

I call bull on this. All you have to do is send a payment reminder. 10 days later file a non-paying bidder report. Re-list the item and leave negative feedback. Your seller fees will be refunded. Gunbroker does not provide an option for buyers to "cancel" an order.

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Freedom USA
, US
Apr 30, 2019 5:44 am EDT

I had a buyer choose to cancel an order and gunbroker charged me a selling fee for an unsold item. I tried to resolve it using the steps they provided. Unfortunately, all it takes is a dishonest buyer to exaggerate/lie why they did not submit payment for gunbroker to side with them and charge a seller for an unsold item.

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R
9:51 pm EST

GunBroker Unable To Get Account Closed, and Overcharges

I used the service one day and pulled my listing. After contacting this company (if it can even be called that) many times I still can't get my account closed and they keep billing me for charges that I never incurred.

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Reviewer97325
,
Nov 19, 2018 8:49 am EST

Sellers bid up items that are listed as no reserve. They don't even hide it very well.

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Blake Spooner
, US
Aug 20, 2018 11:51 am EDT

$$$$ taken. No response from seller or gunbroker. No assistance or customer service. AVOID. FRAUD

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Emile Corday
Lagrange, US
Dec 19, 2010 9:58 pm EST

Site is okay but is a good ole boy network. If you make someone who is a friend of a mod then you're screwed. As they will edit your account feedback to lower your rating and boost theirs. Basically extortion and mob like run.

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