This company is no help at all. I purchased a gun vault safe and within a few months I noticed a crackling noise coming from the speaker. It came and went so I wasn't to concerned. Just after the warranty was up it completely stopped working. I took the hit and ate the cost of the safe after I was told it out of warranty by three weeks. Unfortunately this was the best hand safe at the time so I ended up buying another one due to my child being young and my concern about him getting a hold of my gun. This time I opted for the unit with the ac adapter to save me the cost of the 8 crippling double a battery that had to constantly be replaced due to the crackling from the speaker.
After getting the safe I noticed that the mechanism that releases the door would stick intermittently. I could hear it clicking but not far enough to open the door. I would have to enter the code a second time to get it to open. I contacted gun vault and was told to try using the ac adapter with the batteries. This made no sense at all, why would I pay extra for the ac unit if I have to use batteries anyway. I was told this is how the safe is designed. It was still sticking about every 5th time I tried to open it. I called back and was told that I would have to pay myself to ship the unit back to be checked. I was also told that if it didn't happen then they wouldn't replace the unit and I would have to pay shipping to receive the unit back.
I can't believe how bad the customer service was, this is an item that could potently save or cost me my life as well as my families if someone breaks it.
Buyer beware (if the item malfunctions at all you will be paying the shipping back, with no guarantee it will be fixed.)