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Guess / service and warranty

1 Norwalk, CT, United States
Contact information:
Phone: 1-800-248-3775

I sent my two month old men's Guess watch in for service and was told after waiting for more than two weeks for a response by mail that my watch is unrepairable and not replaceable, because it was an international model. Is that my problem the watch is an international model sold in the U.S?

On the forum provided by Sequel International (authorized repair facility for Guess) I was told to select four replacement choices. Well, after searching for a replacement on the Internet and selective retailers, I couldn't find a watch within the same price range I purchased my original watch for. I called Sequel International to see if they could provide me a similar style within the same price range new or used. The answer was no and they said they can not issue a voucher or any type of credit. After speaking with two different representatives over two spanned and two lengthy conversations with a manager, I ended up forking out an additional $37.50 to replace my less than two month old watch.

I will NEVER buy a Guess watch or any other product from this company.

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