Guess
reviews and complaints

Dear Guess, it was an indeed pleasure to shop at your klcc branch however, your manager ms. Janice, (a Chinese lady and that's her name, I think so) made it impossible for customer like me to even breathe peacefully over there. It doesn't matter weather a person walks in to look around or to shop the entire collection. As a manager, what is your role? She was rude, impatient, judgemental and carries the most sour face ever. She was also treating her fellow staffs very badly! Doesn't this look bad on her and the brand? Where is the leadership quality? Where is the customer friendly attitude? Infact, her fellow staffs were more welcoming and excited to be a part of the Guess team! Unlike her! She might be having a bad day, but who doesn't? I ended up buying less then what I wanted because of her attitude! We left the store feeling sorry for Guess Klcc. I truly hope, Guess Team Klcc will place a more cheerful, humble, energetic, charming, smiling manager. Thank you. That is all from me :)

I visited the Guess store at Dolphin mall Miami on Saturday. I live in Trinidad and was visiting Miami on vaca. Mens boxers were hung at the check out lane where signs reflected buy one get one half off qith arrows pointing down.
The cashier rang up my bill and i asked why the boxers were not ringing up as advertised. He asked another CSR who went around to the items and though seeing it on display under the sign informed me that it was only on accessories. I responded that the signs dont say that specifically. She was rude and dismissive; and responded loudly attracting the attention of other shoppers while she proceeded to embarass me that the items were as marked and I could take it or leave it.
A male mgr came across and they exchanged words in Spanish. He did not engage me.
In utter shame I completed my transaction and left. Seeking the male mgr at the door i asked him, "are you the mgr?". He confirmed. I expressed my concern over the shameful way I had been treated, to which he responded that her english is bad so I misunderstood. No apologies. Nothing.

Good morning
I've written to you last week and you told me that it takes 48 hours to receive an answer, but until now I haven't received any answer.
My adress in USA is Tatnall St, 445, Savannah, GA, -zip code 31401.
My Guess purse, that I used for few times, started to Peel off some weeks ago, Just when I was at a party.
I wanted to know it you could help me about this problem.
I have a Photo took when I was leaving to the party that shows how Good the purse was at that day and others after the problem ocurred.
Thanks for your attention.I am waiting for your answer.
Regina Victorazzo

Dear Guess team
My name is Regina Victorazzo and I live in Sao Jose dos campos, SP, Brasil.
My email is [protected]@gmail.com
I always buy Guess purses when I travel, sometimes in a mall store or at the airport freeshop.
.Recently I went to a party with one of them and it was perfect, but while I was there it started to peel off.
I have a photo of it just when I was leaving my house to the party and I took some other photos of it when I came back home.
It was very embarassing and this kind of thing never occurred before with other Guess purses I've bougth.
I wanted to know if you could help me about this issue.
I am sad that I can not use it anymore, even because it was brand new, and was used only for few times.
Thanks for your attention.
Sincerely,
Regina Victorazzo.

I was robbed on 18 August 2018 in the afternoon inside Guess store Regent street London.

I was very excited when I received an email from
guess VIP giving be 20 % off for my birthday this month on 31 August. So there I went to Regent street Guess store on the 18th of August. Being a new mom, it was my very first day out of our flat since I gave birth.

I finished trying on clothes in the fitting room, went out of the Guess store and crossed the street, when I noticed my purse was missing. I rushed back and asked for help with the people working there. The staff were asking me a lot of questions, some were even being rude and unhelpful, they were making me feel [censored] and it was as if I was lying. I was very very nervous and I was shaking and terrified because I had 500 USD inside that purse that was a gift from my mom for my new born son. I wanted to buy baby toys and clothes for him.

The first thing that popped inside my head was in the fitting room so I asked to check the CCTV footage. I begged so much to the manager to help me because he was uncooperative. After a very very long wait. The manager finally agreed to show me the video by the fitting rooms but there was no evidence. Few minutes after while watching the footage, a staff member informed me that she found my purse but without cash. She found it on the floor inside the store.

I traced back my footsteps and there was one area where I went often and where I was last trying on a jacket. That was also the area where the staff member found my purse. So I asked for the CCTV footage of that area, the manager BILLY told me that there was no way that the cctv can capture theft in that area because there are a lot of people coming in and out, and can easily steal. His actions and reasons were doubtful even some of the staff members were very dismissive. That is a very unreasonable statement as CCtv is there for a reason and his reason for having a lot of people going in and out is so insignificant. He basically negates the purpose of the cctv. Without even checking the cctv where the theft happened, the manager and the security personnel and other staff member kept on dismissing my request and discouraging me to ask further on. The staff were discouraging me to even call the police, which is very suspicious.

Going with my gut instinct, I called the police and reported. The police I was talking to told me that with no footage of the cctv with the actual theft there is nothing else they can do. The police on the phone asked to speak to the manager to check with him the reason why the manager cannot provide a CCTV footage where the theft happened. Billy the manager totally lied to the police. After I spoke to the police, I saw a cctv camera exactly where the theft happened. I was wondering how come the manager told me that there was no cctv that can clearly capture that area when obviously there was one cctv that directly captures that section of the store. I still kept insisting to speak to the manager again. After a long wait and persistency, the manager finally and hesitantly showed me the CCTV footage of the actual theft. Two ladies entered the store and were walking around me and took my purse while I was shopping. After taking my 500 USD, they dropped my purse on the floor. I asked the manager to send this to the police, gave him the reference number. He said he will send it (but unsure if that because I received a letter from the MET police on the 24 of August and stated that there was no evidence and cannot act further on). Obviously your manager Billy didn't forward the cctv footage.

I am complaining to Guess management for these reasons
1. My whole birthday gift experience was horrifying given the fact that I was robbed and your staff members were very unhelpful, rude and suspicious.
2. Billy the manager lied to me and the police that there was no cctv footage that can capture the theft when clearly there was. His reason of not showing me the cctv footage was totally unreasonable.
3. The manager Lying to the police meant that the investigation was delayed and was dismisssed by the police giving me no support at all. If billy the manager would have showed me the footage without hesitation and delay and without lying to me and the police, the investigation would have commenced and the theives would have been near the premises.
4.your security personnel is no help at all, he only searched the two men who are customers that looked big and tall. Then He even told me to run outside and chase the police car passing by. That is So ridiculous as how can I chase them by foot?
5.your manager and other staff members thought I was a tourist in London and assumed I would not report to the police as they were discouraging me all the time. Other staff members were even blaming me for the theft.
6. This is a very bad experience for me, Guess is my childhood/family go-to brand. This totally discouraged me from ever shopping in Guess at all! The whole experience gave me sleepless nights and anxiety. Given the fact that I have just given birth and having stitches, gave me so much trauma mentally and physically.

Love guess, but the first time I ever make a complaint ever and I've been a long time shopper here about over a decade. Guess outlet factory in wrentham.. Massachusetts first I got an pair of shoes I was
Sold one size 8 and one size 9. They didn't check shoe size before the place them in the bag. Next a purse but the guess logo was stamped up side down person who sold this to me should have recognized this as ringing up the purse. Last customer service the young lady didn't ask if I had an guess list card. So she was so rude and upset that I asked her to re do the purchase because I actually to forgot to pull out my card. This is why they are supposed to ask. Usually the guess store I go to ask but wrentham. The young lady threw my stuff in the bag and manager on duty acted similar but try to be more nice. I can't believe the customer service at the guess in wrentham outlet. I love shopping there. I don't know if I want to go back. Sucks the woman there threw my Thai ha and rolling her eyes. Upset because I wanted my items I purchased on my guess card.

My husband bought this Guess handbag when we were on an NCL cruise last December in the in-board cruise shop. It was the Norwegian Jewel going around Australia and mostly New Zealand. He bought it for me as a special present. I used it for the first time this May 2018. It slipped from the clip locks the first time I used it but hoped it was a one off. This has been happening frequently since I first used it. In addition and more importantly, last week, the rivets on one side of the handle broke away from the main body and has now made it ‘ unfit for purpose ‘. I will post a photo of the of handbag.

Hi my name is Kyla Wright
I am very disappointed with guess.
In may I bought my first brand new purse from guess thinking this is going to be an amazing product since I bought one used and it's still in good condition. But this purse is already falling apart at the seems and when I called the store to fix it they told me I had too. I couldnt believe it . It's not my fault this is falling apart I take good care of my things.
[protected]@hotmail.com

I bought a short, a week later, I changed my mind and back to guess want to return it. but the store refused to give me full refund. the store faked manager told me after you bought, they don't refund your money, store credit only. this is totally unacceptable, I have original recipe and the original package. but they want to eat your money. cross the country, no where would treat customer like this, unbelievable!

Hello.i have order something on 27th April .the parcel didn t come because the dhl delivery man never came when he should come the time when they text me he will be here he left me one card from dhl with nothing writing on it so I couldn't know where is my parcel.since may I am ringing guess and all they time the saying they couldn't contact dhl and all the time they lying to me they open investigation but they don t do nothing from 3 months.i am ringing every week and all the time they saying we have to cantact dhl .we gonna sent u an email and I never get an answer from them.first time in may they said the parcel will gonna come again cos they do redelivery.after the parcel didn t came they said they can t contact dhl.after they have to open investigation.last time 2 weeks ago on Thursday they said to me the parcel is in Germany and I have to ring on Saturday (last Saturday) and after they gonna do the refund ASAP Cos I m waiting to long and they gonna do the refund quicker than 14 days.and today when I rang again they doing investigation again.what is this?is not my problem what they doing with dhl.i have order something and the dhl didn t deliver it and I have paid guess for that.i want my money back.i will go forward with this as far as I can because is my right to get my money back.[censored] services and [censored] stuff.some of them they can t even speak English u can t understand the minimum from them.i will get my money back.i don t depend of dhl! SHAME!

Good afternoon,

I would like to make a complain about the product. I have recently bought a jacket. It is almost neoprene fabric in a biker style with white stripes. Something between biker jacket with office look to it.
This fabric has died my skin and pretty much everything I wore underneath. I am attempting to get rid of stains and if it will not come out, I have ruined at least 3 clothing items. The jacket is new and cost me £78.00. Besides what it cost me to buy it has ruined my other clothes, I now need to buy another jacket and potentially new dress that I ruined.

Please review my case and if you require any further pictures to be sent to confirm which jacket and the damage it caused I am happy to provide.

Thank you

Olga

Hello,

My name is Arnab .

First I would like to start with how disappointed I am with the service I have received from your company.
I have ordered something from online website guess - Order# GESEC385282676843 placed on Wednesday, July 18, 2018 9:32:39 PM (Pacific Standard Time). This is my first order so I signed up in guess.com with all my all required details correctly. Then placed the order, choose PayPal as payment however noticed immediately after placing the order, my address was old not current though I have correct address in my account of guess.com. I tried to cancel the order immediately however there was no option to cancel the order. I tried to call customer service however they are closed in non-business hours. I immediately emailed customer service from guess.com on 9:40PM (Order placed 9:32:39 PM) to either cancel or ship to my current address however I did not receive any response for this as on today July 25.
I called next day morning around 9:30am PST, agent told me shipping label created (one thing appreciated they are so fast) just now July 19, 2018, 9:26 am, USPS tracking number created - - 9405510205556001014993 and item is in warehouse for shipping. I provided all required details so that it can be shipped to my California address. First agent told me they can't modify the order however tried sending message with correct shipping address and will be actioned accordingly. I did not receive any information over email/phone in next 2-3 hours, so again I called. 2nd agent put me on hold to talk to USPS to see what can be done (though item was not with USPS, still in Guess warehouse), as requested conferenced me with USPS agent and he dropped without any information. I waited 30-40 mins in this call, then my turn came however USPS agent told me - she can't do anything as item not collected from Guess warehouse to USPS distribution so please consult with Guess if warehouse staff can hold it else call USPS later once item picks up. Again I called Guess (3rd time same day around 1 pm), 3rd agent was little responsible, while in call, he sent some URGENT, RED, BOLD message to his warehouse as call can't be transferred to warehouse staff and USPS normally pick up items from warehouse around 2-3 PM daily. After so much of struggle, nothing happened and July 19, 2018, 7:32 pm, I got a text from USPS that my item picked up from Guess warehouse. How was my first day frustrated experience with Guess customer Service? It is ridiculous how big company like you is treating the customers.

I don't remember, next when I called Guess customer service then, however I called USPS couple of times so that they can return to item to sender and Guess can reship to me.
Today July 25th, USPS confirmed that they sent back my item (Your item was returned to the sender on July 25, 2018 at 11:50 am ), so I called Guess customer service again for frustrated experience. Now they told me that they can't help me to reship my item, I need to order again….
If someone was telling me that they experienced something like that with guess I will laugh, but unfortunately this has happened to me.
I even cannot describe how frustrating is that...

I requested refund to be processed ASAP. I don't have to deal with this company ever again.
For more details maybe you can check the history of my case - Order#GESEC385282676843 placed on Wednesday, July 18, 2018 9:32:39 PM (Pacific Standard Time)

Hello,

My name is plamena georgieva.
First I would like to start with how disappointed I am with the service I have received from your company.
I have ordered something from online website guess in february. Usually I was always buying at the store, but at that time I was supposed to travel and I did not have the time to go to the store.
However something has happened and the item was not delivered to me. After full investigation and proofes by me they find out that the item was misplaced somewhere.
Since then I am calling your online customer service [protected]) every week and all of the time I was receiving different answers like: dhl are investigating, dhl should answer to us, next week you will receive our refund, please call dhl, our finance department will answer to you in one week etc.

It is ridiculous how big company like you is treating the customers. I asked several times if I can speak with the manager, but the answer was that there is no manager...
Again company like this without manager able to help...
If someone was telling me that they experienced something like that with guess I will laugh, but unfortunately this has happened to me.
I even cannot describe how frustrating is that...
For more details maybe you can check the history of my case.
Order number: geu263335572666

My husband bought me a handbag for Christmas 2017. I only used it for a few months and had started to use it again but discovered the strap was not sealed. I am hesitant to glue this as I don't want it to go onto the bag. I am most disappointed as Guess is a quality brand and I have bought Guess products in the past. I am annoyed as this bag was expensive!

I bought accessories from Guess outlet in San Francisco Livermore 2 months ago . I haven t worn them still brand new and the color s fading away so quickly . It s Guess a brand world known and the quality has to be good ! But unfortunately no!
When I ask the vendor if the color will stay they told me yes of course it s a Good Brand and I believed them because I always buy from Guess and this is the first time I m experiencing this . Looks cheap and fake.

In 2016 my sister bought me a wallet for Christmas. I had put it away until my old wallet was worn. I started to use it yesterday (12/7/18) for the very first time. As soon as I got it out it started to crumble and all the vinyl is coming off to the point where I can't use it. This is so disappointing as I thought Guess wallets were of high standards and quality. I'm sure my sister paid a lot of money for it. I contacted Guess in Australia and they advised me that I need proof of purchase which I totally understand but unfortunately this was a gift and it was purchased some time ago. I don't want my money back I just want this wallet exchanged. I have taken photos and I would appreciate if someone you have a look at my concern and get back to me. Thanks Toula

I bought two Hand bags from guess product and both of them started peeling. I Love ypur products but I cant keep spending money on products that fades or peel I also have a couple of wathes that I bought from you all that stop working. If itvso send me a lable where in I can return them for you all can see what's going on with your products please.

Thank You Kindly,
Ms. Velma Bailey

Good afternoon,

I ran into a very maddish behaviour of the seller in one of your stores in amsterdam guess on pieter cornelisz hooftstraat 82hs. On 27 june 2018.
One of blouses fell of the hanger and the seller came up to me without even saying hi. His first words were : dont you see that you throwing things away? Are you blind?" and same time he pushed me with his shoulder.
I asked him apologise but he start to call be [censored] etc... I was deeply in shock! It first time in my life seller from brand shop behave as cheap bazar person. He dont want introduce himself, so I made his photo to send together with complain. Its attached. He start to shout that he will call police and they will [censored] me in prison! Unbelievable behaviour!

I do expect official apology from the guess. This person destroy your nice reputation and he is not deserve to present guess or any other brand as well!

Lana nechaeva

Imagine my suprise today when i discovered that both hand straps on my new bag are just about to break. I recieved this bag as a mothers day gift and started using it 2 weeks ago. I can no longer use this bag as the handles will break at anytime.
My daughter paid good money for this supposed quality product thinking that it would last more than 2 weeks.
I cannot explain how disappointed i am as i loved the bag.

Hello
I am very dissatisfied with this product due to the poor quality and durability of the handbag. Within a short period of time (3 months) the shoulder strap wore out and started to fray! I am a loyal guess customer and usually love the products and am pleased with the quality but not this time. Would really appreciate a refund of $95.79 (luckily it was on sale!). I am really hoping that I can continue to count on guess products as I have in the past been happy with the quality.
Please don't let me down.
Yours truly,
Guess customer
Krista kong