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Guardian Pharmacy


double billing seniors

Complaint Rating:  100 % with 2 votes
100% 2
Contact information:
Guardian Pharmacy Of Southeast Florida
2301 NW 33rd Ct., Suite 110
Pompano Beach, Florida
United States
Phone: 954-601-2121
Guardian Pharmacy uses a deceptive practice of double billing seniors! My elderly parents live in senior residence and have signed up to have their prescriptions delivered by Guardian pharmacy to a store inside the facility. They also signed up for automatic payment through a credit card. While Guardian does charge the credit card immediately, they also send a bill with a list of prescriptions and their costs. However no where on the bill does it state that the prescriptions have already been charged to a credit card. The bill includes a due date and an envelope to send payment. Guardian also sends out a reminder letter a few days after saying they have not received payment, and therefore my mother (and other seniors) write them a check, forgetting that they have automatic payment.

I have called them regarding this deceptive practice three times. They always, say of course she's paid in full, it was just a mistake. However, other seniors in the this residence and others around southern Florida are certainly being taken advantage of and Guardian should be fined and forced to return all checks they receive.
Complaint comments Comments (0) Complaint country United States Complaint category Drug Stores

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