The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

GT EXPRESS 101 / Improper business!

1 United States Review updated:

I ordered the product by phone for the offer of $39.99 with the second one free. The whole process of order was complicated, not clear and detailed on the transaction, and the process was done with a machine, not a real person. The next day, I called the customer service to cancel the order. They said it had been processed and can't be canceled (although I received emails of processing and delivery confirmation 2 days after the complaint). The total amount they charged me on this transaction was $83.70. I was not sure where this amount came from, there was no detail, everything did not make any sense. I did not process any further because I experienced a bad customer service with them when I tried the cancellation. Two months later they charged my credit card again for $13.90. I am not sure what to do with this and they already have my credit card number now.

If they can not fix this problem, I will go further than just complaints.

More GT EXPRESS 101 Complaints & Reviews

Sort by: UpDate | Rating

Comments

  • Sa
      5th of Mar, 2008
    0 Votes
    GT EXPRESS 101 - peice of garbage
    GT Express 101
    Santa Rosa
    California
    United States
    Phone: 707-623-0183

    I too ordered this product and paid for it and I never received it as well. I called the company and was told it would be here in three days, well what three days? Its been a month now.

  • Vi
      24th of Oct, 2009
    0 Votes
    GT EXPRESS 101 - Unauthorized card charge
    GAIAM, Inc.
    West Chester
    Ohio
    United States

    We purchased a GT Express 101 unit from the GAIAM, Inc. infomercial automated sales in late May 2017. We understood the item would be $19.95 plus shipping and handling which we learned was over $16. We charged it to Amex. It was delivered in early June and we have been happy with the performance, although beginning to experience some of the same flaking as others. Lo and behold in late June our card was charged another $19.95. We disputed the charge through Amex. The company sent a statement that we had not seen before listing the other $19.95 payment and a statement that we had not returned it. They said we would receive a credit when returned per their policy they say was printed on the packing slip, i.e. return within 30 days. I will call them on 10/26 and see if they will allow me to return it. If not, I will challenge the unauthorized charge and report to BBB.
    Thanks
    Brian

  • Mi
      24th of Jan, 2010
    0 Votes

    after 1 year and approx. 20 times used the unit looks terrible, the anti-stick coating is deteriorating and flaking off rapidly, since the coating most likely consists of health hazardous materials it is a product that has no place in a kitchen and the company should be held liable for exposing their customers to unknown and dangerous health risks. As with most products sold heavily by TV infomercials it is only looks good in the presentation and falls completely short as a useful everyday kitchen appliance. Do not buy this product !!!

  • Sp
      16th of Jun, 2010
    0 Votes
    GT EXPRESS 101 - peice of garbage
    California
    United States

    This product is garbage I have already paid shipping and handling to have the product replaced with what was supposed to be a better product and instead it lost its non stick coating after the first use. When I called to complain I was informed the origianl warranty on the first product I purchased had run out and I was out of luck. I commented to the customer service rep "you mean I have spent 100 dollars on garbage>" His reply was "yes ma'am"

  • Fo
      16th of Jun, 2010
    0 Votes

    Haha, good luck with that.

Post your comment