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Gsolutions Online / Breach of Contract - Overpayment

1 New York, NY, United States Review updated:

We signed on with Eric Gillette and GSolutions to redesign our website and provide SEO services in December of 2006. I experienced constant delays and excuses as to the lack of progress on our redesign and SEO over a course of 18+ months. We initially invested $2978 upfront to cover the redesign costs, then signed on a "retainer" program for an additional $2700 every 7 months to cover continuing SEO and minor website changes. The retainer thing was a fiasco, and still is to this day - even after discontinuing services with them on July 28th 2008. The final straw, after many repeated attempts to get them to finish things and provide to me the items they were supposed to as outlined in my Proposal from them, was when Eric screwed up the dates as to when our AmEx card was supposed to be charged our retainer charges (for the second time, the first was a fiasco about 9 months prior). He stated to me that our retainer charge date was indeed July 15, 2008 (after talking endlessly to him about their delays and lack of progress - why should I pay for things that aren't finished?).

I found out in July (when I looked at our AmEx statement) that our card was charged $2700 on June 15th. This was to not have been, as I was just talking to him around this time about this very thing happening. He knew...he just conveniently didn't tell me. I asked him for a refund, and got nothing but excuses and was uncooperative. He even threatened me that if I did try to initiate a chargeback through AmEx, he would pursue that "aggressively". Towards the end of July, he actually managed to hijack our domain name (that we solely owned since 2001) as a probable means of "punishing" us. I had to go through a lot of red tape with GoDaddy to get it back (we were without our site or email, other than a temporary Gmail account, for over a week). We have filed a dispute on this $2700 with AmEx three times now, only to have them side with Eric in the end.

I have provided evidence to AmEx that totally defends our position – three times - and it is like they turn a blind eye to it (heck, I can't even manage to talk to a person who makes the actual decision about the dispute...AmEx will not allow me to do that...what?). They say (not in the actual letter they send me notifying me of their decision, but when I manage to talk to a Customer Service supervisor - that's as far as I can get) something about that it was over 60 days from when I signed the contract with GSolutions and the date of my initial dispute. Huh? I thought it was from the date when we notice the actual charge on our statement (which would have been the beginning of July) to when I initiate a dispute to the charge. That does not sound right to me, and I had talked at length to the Supervisor at AmEx about this...and they said there was nothing more they could do. It almost sounds corrupt to me...like a bad police drama or something. I will not stop at this. I know there are others out there who have been taken for more than us, and I feel for you all. This should not have happened.

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Comments

  • Mi
      13th of May, 2009
    0 Votes
    Gsolutions Online - Scam
    GSolutions Online
    United States

    Eric Gillette...took my money and ran...never produced...just started digging into my credit card and back account... unauthorized. He is a crook. Watch out!!!

  • Mi
      21st of May, 2009
    0 Votes

    I EXPERIENCED MASSIVE DAMAGE FROM GSOLUTIONS AS WELL. HE TOOK MONEY FOR A JOB, DIDN'T FULFILL BUT INSTEAD DIPPED INTO MY BANK ACCOUNT AND CHARGED MY CREDIT CARD. THIS COMPANY IS VERY DANGEROUS!

  • Mi
      21st of May, 2009
    0 Votes

    Eric Gillette scammed me by never finishing a project i paid him in full for. However he began charging me monthly unwarranted maintenece fees. When i disputed the charges he called my credit card company claiming to be me and discontinuing the disputes. Then he auto deducted $400 from my checking account. After losing money to his scam, he contacted a credit bureau and threatened damage to my credit if I didn't pay him $775.

  • Ga
      7th of Aug, 2009
    0 Votes
    Gsolutions Online - Scam
    Gsolutions Online
    United States

    I paid eric gillette $6, 000 in april of 2007 to design a series of websites for me and nothing was ever done. i was originally told this would take 3-4 months and this turned into almost 2 years later with no work ever completed. i never saw any progress made to my sites and all i got were excuses and more delays on why he didnt have anything done. i gave him a final 90 deadline in may of 2008 and he failed to meet that. he said to give him another chance and he would guarantee me my money back if he didnt complete the project. when he failed to meet that deadline i asked for my money and he claimed he was broke and so was the company. i am still in dispute trying to get my monies returned to me. my reports can be found on the bbb. this company never intended to complete or do any work instead their objective is to scam people out of money. i have talked with 10 other people where he has done the same thing to. others have lost a lot more than me. this company needs to be shut down and the thrown in jail.

  • Ge
      18th of Jan, 2010
    0 Votes

    I had a very similar experience with Eric Gillettee. I lost $7, 500!!

  • Ge
      18th of Jan, 2010
    0 Votes
    Gsolutions Online - Scam
    GSolutions Online
    1 Maiden Lane, 5th Floor
    New York
    United States
    Phone: (877) 348-5552
    gsolutionsonline.net

    Eric Gillette, President of "GSolutions on Line" Accepted $7, 500 from our firm to design a new website ands provide SEO services. After 2 years of excuses, no work was ever provided except the original design comp.

    Eric will smooth talk you, but he is a wold in sheeps clothing. Stay away from this preditor.

    The address in NY is false. Eric lives in SC.

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