Dear Anonymous Blogger aka "RippedOffByMayan",
We were alerted by several happy members of your aggressive slanderous posts on at least three different blogs and we want to invite you to please give us a call if you are in fact disappointed with our services. We would like to hear about your experience with us, as part of our daily quest for improvement and high regard for customer satisfaction.
Unfortunately, in the past, we have had competitors or disgruntled ex-employees go online and post similar false remarks about our company in an attempt to damage our reputation for excellence. Therefore, we do require that you call us or email us directly in order to guarantee a response from our team. As you know, monitoring the internet entirely is an impossible task for anyone. However, we are glad we were alerted of your dissatisfaction so that we can invite you to give us a call directly.
Our resorts are more spectacular than ever and our attention to detail and customer care is the driving force behind the loyalty of our members. We host thousands of satisfied guests every week and we measure the caliber of our quality through several mediums in an attempt to improve on a daily basis. In fact, the company employs and trains thousands of individuals that work hard day and night to satisfy each and every guest. We are all committed to excellence, integrity, and above all your satisfaction.
It is through hard work and dedication that we keep our members happy and we don't think of you as an exception. We want to make you happy. Period.
If in fact you are a member or have been a guest at our properties, we encourage you to please give us the opportunity to address your concerns. We take every case very seriously and we will not rest until we have exhausted every reasonable means available to us to deliver the satisfaction we promise.
As part of a team of devoted Customer Care workers, we would like to find out why you felt the need to post these comments online instead of reaching out to us by using the contact information readily available in our company materials and websites.
We have thousands of happy clients that can safely attest to our dedication to our members and guests.
We hope to continue this dialogue by having you contact us directly at 1 (800) 292-9446 or by email at: email@example.com.
Customer Support Representative.