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Grundig / Lousy TV and Customer Service

1 United States Review updated:
Contact information:

The Grundig I've had for less than 6 months has broken down and I can't get anyone to fix it because the service agent (United Electrical and Bush in Australia) does not answer e-mails or follow-up calls. It has been 4 days now and three attempts to get my warranty honoured.

This follows 5 calls and two e-mails (unanswered) when I first bought the TV last November to get the wall mounting right (it now hangs on the wall with half the stand still attached, because no one could or would tell me how to remove it- not a good look).

Therefore, my rating is that not only is the Grundig product of poor and unreliable quality but customer after-sales services is non-existent. Apparently they do not think it necessary to honour warranties. Don't buy this brand.

Va
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Comments

  • Va
      28th of Oct, 2008
    0 Votes
    Grundig - Terrible experience
    Grundig
    United States
    grundig.com

    Don't buy the Grundig GU15WDT, you'll end up taking it back, just like I did. The sound quality is really tinny and will drive you mad. Picture is OK when viewed directly, from any angle however the picture deteriorates.

  • Pj
      17th of Jun, 2009
    0 Votes
    Grundig - a lemon grundig tv
    harvey norman warrawong nsw
    crn king st and shellharbour rd
    warrawong
    New South Wales
    Australia
    Phone: 02 42238800

    Purchased a grundig 22 lcd/dvd/hdtv 2/1/09 @ cost $720.00 with the stimulus package for aged pensioners. on the 21/1/09 called for a replacement remote, again 19/5/09 as the sensor was not following the remote and no it was not the batteries. I guess everything manufactured has to have some problems but it takes so much time and trouble contacting people for repairs getting job numbers and faxing, at my cost, details of purchase. Only today the 16th June 09 have I finally received a reply from the repairer that the replacement part has arrived. Surely this is not good enough putting people through this process particularly older women and then being fobbed off when asked for a return call when THE Person at the store was not available. I am heartly disappointed with Harvey Norman albeit it is not their problem but when you sell a lemon please replace the set with a new one. It is somewhat outrageous that many people have problems but give up in the process of seeking a fair outcome.

    Cheers
    Never again
    Pamela J Wilson 1/1 Tamarind Dr Cortdeaux Heights NSW 2526

  • Pj
      17th of Jun, 2009
    0 Votes

    i WOULD NEVER LOOK AT A GRUNDIG TV AGAIN. ALAS THE SERVICE /REPAIR IS SO POOR IT MAY AS WELL BE NON EXISTANT
    i WONDER IF THEY KNOW THAT TIME IS MONEY OURS NOT THEIRS.

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