Groupon.com
reviews and complaints

I submitted a purchase for 4 Pitbull tickets yesterday. My order went to 'processing 'status.
I emailed to find out why. I was told my credit card was the problem. This was the same card that had successfully purchased a groupon earlier the same day.
I verified the credit card info and purchased 4 tix again. Again they went to 'processing status'.
I emailed to find out why and was again told it was my credit card.
I entered a new credit card and purchased 4 tix yet again. Same 'processing' limbo. Same response that it was my credit card.
Today the orders have vanished and customer service now informs me that the reseller stopped fulfilling orders.
#1 - I was lied to about the credit card issue
#2 - if they rean out of tickets, why did they keep allowing purchases?
I have been cheated out of tickets and want someone to call me back. I did request that a supervisor call but nothing.

I purchased a bubble spa on Groupon. Cost $409.99. Delivered withbut a defective heater. I called the vendor and after extended wait was told they would call me in 2 business days with a fix. When no call came, I waited an hour on hold & left recorded message asking for a resolution. Days later Groupon claims they fully refunded. No refund received

I payed $25.00 for an oil change. When it was done I was handed another bill for an additional $34.58. I expected to be paying for the oil disposal fee but that was all. He never said that his oil changes were $59.58. If I would have known that I would have gone somewhere else. I'm feeling very ripped off right now. I've bought Groupons before and never had a problem. Can you possibly help me with this? I didn't even get a sticker on my windshield.
[protected]@gmail.com

Their Representative was so uncaring and had no interest or empathy at all to try to help me with some unauthorized purchases.. if you look at my years of ordering and order history I have never had any disputes or problems with Groupon. a few mos ago I ordered two sets of satin sheets and until recently a pleased customer. Recently Three sets of these sheets has been unauthorized purchases on my card. Two were made that generated the chat call. I did not know of the purchases until I saw a confirmation email. Tried calling to no avail and directed to your chat which was awful. Immediately after got off the chat line another set was charged on my card and unauthorized. Was informed nothing could be done until I received order than I could return for refund. You are emptying my checking acct out with these unauthorized purchases. Will be seeing my bank first thing in the morning to block groupon from taking any more funds out of my acct. Your policy is terrible and even though I have been doing business for several yrs will discontinue all purchases with groupon. Your customer service recently is the worst have ever experienced and your policy way below unsatisfactory. If this is how you treat a loyal customer I want no part of this company. I am requesting all my monies to be refunded back to my checking acct immediately. I am done with groupon due to your unsatisfactory customer service, unfair practices and unauthorized charges.

I purchased this product only to find out I didn't have the right phone to use the voucher. Groupon billed Pay Pal and American Express I never authorized this charge twice the amount is $149.00. I also had 2 Groupon that expired I they locked me out of my account. This issue has been going on since Jan 2019 I have tried calling them and I get someone overseas ! I never received the product !

Groupon has been repeatedly calling and emailing us about advertising. We can recall at least 3 months of calls and emails, maybe more. We told them months ago we do not want to advertise with them. They continually call and tie up the phone lines, we are a medical office with patients who cannot get through when they are calling after we asked them not to- we have a list of multiple patients who have had to leave messages when they call because Groupon will not stop talking and the staff has been intimidated. (I have since advised them to just hang up). Today, 070819, "Angello Bray" from Groupon called and I asked him to take us off of their call list and stop emailing us and he fully denied that request. I told him that we do not want to do business with Groupon. He proceeded to tell me that "If you don't want any more customers than you are sad" and he continued with several more insults. I asked for a supervisor and he refused. I asked for the department that would handle complaints and he refused. I asked for a return phone number for Groupon and he refused. After I hung up the phone he emailed us, after I advised that we dont want any more phone calls or emails.

I've had terrible customer service from Car Toys. I bought a groupon to have my car detailed and called to set up an appointment. I was told to bring my car in on June 29th at 10:00 am. I showed up to car toys and they had no appointment for me and the lady next to me had the same problem. We both called and was given an appointment time and when we arrived there was no record of us calling. That's not my only bad experience with car toys. I purchased a car that had no back up camera so I went to car toys to see if they could help me. They showed me some stereos and I decided on one that looked nice and then was told I had to buy a adapter for my 2015 Camaro, OK, i said and we decided what day they could do this. I came into the store to drop my car off and then asked if my controls on the steering wheel was going to work ? Oh no was there reply, there's another adapter you need to buy. Nobody said anything about another adapter at the time of purchase . So I said I didn't want a mickey mouse stereo in my nice car. I bought the other adapter and said is that everything and was assured everything was set. I went to pick up my car and was showed this new stereo that looked very nice except I had to plug the phone in for it to work! nobody told me i would have to plug my phone into the car for it to work. I recently had a 2015 Honda civic and didn't have to plug my phone into the stereo for it to work. to me these people only care about making a sale without telling the customer everything that I needed to know before the installation. I was very upset with them and still am and will never step foot into there store again. I posted a bad review on Yelp and Facebook and wasn't surprised to find plenty of other people very unhappy with this company. I would like a refund or credit on the groupon I purchased.

Dear Customer Service,

I bought a Thai Massage for $60 through Groupon on March 16, 2019 and it was immediately marked redeemed. I went to redeem my massage, today (May 3rd, 2019) and discovered this was a scam. In googling the issue I see thirteen other complaints reporting that it is a scam. I would like Groupon to refund my purchase of $60. Please see a photo of the purchase below that have not been able to redeem. It also states that the purchase expires on July 14 2019. I've called the number and there is no answer stating that it is out of service.

My number is [protected]

I, order a product called Carolina Herrera Good Girl on 03/23/2019.Once I received my package it contained Black is Black Cologne for men.I, returned the package on 04/01/2019 and yet to hear anything.How can a $64.49 product get confused for a $16.? product being for a man.Not to mention that I was referred to groupon by a very believer person and it was a gift.At least me saying something.I'm learning to believe with in store NOT online.I'm frustrated with this action and SUPER DISAPPOINTED.PLEASE ASSIST ME IN THIS MATTER.Sincere Thanks

I purchase 2 vouchers for a Teleflora Groupon. The 2 vouchers appear separately on My Vouchers implying they are 2 separate entries. They aren't. They put 2 vouchers on 1 file. So when I ordered 1 bouquet and opened what I thought was the single voucher for the 1st order, it opened both of the vouchers. The policy is that once the voucher is open is has to be used. So by placing my 1st order, I opened both vouchers, using one and making the 2nd void.

But on the My Voucher screen they are both displayed separately - not Teleflora with a (2) quantity but 2 separate line items for Teleflora.

Can you say quick way to rip people off without putting out much effort?

Tried the chat - useless. They can cancel my Teleflora order which is not going to help and the 2nd voucher won't be made available and there are no Groupon refunds.

I couldn't remember why I stopped using Groupons - now I do. Rip. Off.

Last night (Sunday night) I ordered a Groupon for my wife. The Groupon had a special price ending that evening. The screen showed it was paid. When I went to print the Groupon, I received a screen that side Groupon was unavailable and that it was not my problem — it was their's.

I went to print this a.m. and discovered the same print problem. Their chat told me that the payment did not go through (I checked and it is true). However, their screens told me it was paid and that Groupon had issues at that time.

I asked for credit for the difference between today's cost and yesterday's. A stone wall.

I tried to send an email using their email function, but every time I typed a key, it erased. I hit send with a blank email regardless. I did receive a return email asking me to explain.

My response email included copies of the screen shots in addition to the narrative. I received a boilerplate email denying anything while being wholly unresponsive to my claim.

Bad ordering application, worse customer service.

Awful.

I previously submitted a complaint. I had highlights done on my hair on 1/4/2018. I was dissatisfied with the service/results. I have pictures to follow up my complaint. Notice the banding areas on the hair. Additionally there are orangish areas. The highlighting was done incorrectly, I am requesting a refund of my Groupon.

I purchased a groupon for a cut and highlights at Dana at Simply Chic Hair Studio. I arrived and had to wait in the chair while she took time to eat lunch. Note I was on time for my appointment. She didn't take any time to discuss what I wanted. Since I had never had highlights before, I just assumed she knew what she was doing. When my hair was colored and dry I was astonished to see a very bright brassy color. I asked her if anything could be done to tone it down. She then used a toner on it. The toner did bring down the color a little. I didn't want her to do anything more for my hair because it was clear to me by her attitude that she really didn't care and she seemed annoyed. I guess since I had already paid ahead for the service, she didn't have any incentive. She said that the bright lighting in the salon affected how it would look and it would look differently in day light. Well it did not. I'm unhappy with this and now I have to pay to have it corrected. Additionally there is a distinct line on the top of my head where the highlights started, and some of the color is brassy/orangish. Although it included a haircut and style, I decided against having her style it as I was unhappy with the color. She didn't complete what I asked on the trimming, but this isn't important. What is important is that I am extremely disappointed at the results of the highlights and the fact that I have to have pay to have it fixed. I plan to document what the next salon says about my hair and I may take this to court. I will post a follow up with pictures of my hair.

I purchase a ticket for my son didn't. give me an option for a name I assume it would not have a name on it. the voucher did mine. this was a gift for my son birthday who lives in los Angeles. I live in Indiana.. I sent them email which was no help I talk to ticket master but no help since I purchase thru Groupon. I think it should state the voucher will the purchasers name on it. or put in a link for gift item. now I am out of 50. 00
[protected]@gmail.com
I purchased under [protected]@yahoo which I no longer have. voucher #gl-bc3h g7gr vw79 g3y9 Dallas max v la clipper frd 25 name Wanda merkison

I've tried to track the order and it always says not found. The payment of $92.90 was taken out of my account on 12/10 by BestCanvas Inc as this was my first Groupon and didnt know how to do it correctly. So honestly there are 2 issues! How do I process the order I already asked and paid for thru Groupon, which is a whole cheaper than $92.90. And what is happening with my order?

On 10/9/18 I purchased 2 Nutracker tickets for the Kansas City Ballet using your service. Order # VR50942. The event was Saturday December 8, 2018 at 7:30pm. I never received the tickets for this event, and was told at Noon on the 8th FanXchange would not be able to fill the order. This morning I was told by Frances (man) from FanXchange that it was due to a system error, and they would refund me $272.95 which is the original cost. I had to purchase NEW tickets at $291.99 from another vendor. Fanxchange has a guarantee that if I don't get the tickets before the event, I get 150% refund, but Frances told me this morning that because it was a "system error" I would only get a 100% refund. This is NOT acceptable. I have filed a BBB report Case # 1385576 in Toronto Canada against FanXchange. I would like your help in this resolution. Please let me know as soon as possible. Thank you.

You have heard this before because even Groupon will not help and tells us to go directly to Qualtry. Website and link do not come up after multiple tries over two hours. The boards are bought through Groupon. A voucher with a Redemption Code is given so when you go to their site you can personalize the cutting board and officially place the order. Cannot link to site. Customer services tells you to send them an emal. Groupon declares in writing that there is a problem with getting through to the company and refers you to Qualtry.

Theft if we have bought and cannot redeem. Qualtry cutting boards

Lynn
Contact information: [protected]@msn.com

i ordered a blanket and i have not used voucher - when i hit view voucher i then selected "redeem" because i thought i was redeeming the voucher - i did not get the voucher code and now i am receiving message that i used the voucher - i have not used the voucher and need a new one - what do i do? i am having difficulty gettinh hold of anyone to help

I order and paid for this on sept 13.. I have yet to recieve it. Every time I look it up it says in transit. There is no way to get a hold of the seller is this a scam?

View fine print
Groupon goods
Only one elvis licensed crossbody bag for women
Purchased: sep 13, 2018
Qty: 1
Status: in transit
Note: your order shipped on sep 14, 2018 and is on its way to you!. You can expect delivery within 4-7 business days from this date.

I ordered 5 photo books with a groupon...they sent one and told me I would have to pay an additional $25 to get the rest of my order, I reluctantly paid the money. They have never processed the remainder of the order and have given me the run around when I have contacted them. I have asked them to either fulfill the order or refund my money...now they won't respond and have done neither. DON'T USE PRINTERPIX!