Groupon.com / they are just looking for ways to exploit consumers
I paid $400 for the hotelclub vouchers via Groupon for nothing. I followed the instructions to register for the coupon before the expiry date(This is still WITHIN the validity date). But the voucher code was unable to proceed. so I tried for repeated times and failed.
I looked for Hotelclub, they pushed me to Groupon. When i write in to Groupon, they refered me to Merchant.
It was very patronising and ABSURD cos i did not receive a single call either from GROUPON or HOTELCLUB. They DID NOT call me AT ALL.
So, there was indeed some system technical problems on Hotelclub OR Groupon's part that impede customers from registering their coupons within the validity. So, I wrote in again. This time asking for my refund. Groupon agreed to refund. But to this day (since JUne-nov3) i have not received anything yet!
So, it was both baffling and frustrating getting those coupons. i didnt think it was a good deal at all. I followed the instructions, unable to get register my coupons due to their errors, and ABSURDLY i have to PAY for that! Even they agreed to refund u, they did not honor their promise.
Hotelclub was very indifferent to the situation. They created a flawed system, so that you cannot log in and register your coupons you bought. and consumers were accused not to register within the validity period. And the BEST part, Hotelclub got consumers to pay without having to serve them!
With such a bad customer service, system and management, I wont use their service again.
I honestly would never recommend Groupon or Hotelclub to anyone. Hotelclub rates are more expensive (compared to Expedia, or priceline), and just plain disappointing customer service. Just go EXPEDIA, dont waste your time. And Groupon has terrible customer service! They are just looking for ways to exploit consumers!
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