Groupon.com
reviews and complaints

I paid for three massages at 2 different places and both places could not get me in and the one closed. Groupon refused to refund or credit my account. I also bought a membership with coupons and paid extra for the coupons and never recieved them and when I asked for refund on the coupon paid at least they refused as well. It is about $100 in those services I couldnt receive.

We ordered 2 cashbook savings books from Groupon for $18.00 each by mistake on 3-31-18. We canceled our ordered with them and ordered 2 books for $24.00 on 3-31-18 we finally received them on 4-11-18. We have contacted Groupon a number of times and have never got any results with them. We didn't have a phone number for them and they only talk to you by e-mail. I have tried everything that I know of.

Pam Sawyer
[protected]

I purchased a get away deal from groupon. The cost on my Visa was far larger than the bill they showed.
I called and was placed on hold for 25 minutes. Then told nothing could be done. The old bait and screw technique. Also putting people on prolonged hold trick. I told Annie C that her company was foolish and I would let people know on Social media about my experience. She sent this e-mail.

" Hello,

This ticket is being escalated to SET because:

Consumer Threats Against Groupon
* Customer mentioned Media/Legal/BBB action against Groupon:
- Customer's exact comments: "I'll make many people know in social media about this situation."

Makes one wonder who is making threats. Please avoid this company at all costs.

Every day I get a call from a call center from Groupon (usually a guy named Arvin)
He asks for an owner by name (who does not own the business anymore)

No matter what I do he wont stop calling me.
When I ask to be put on a do not call list he hangs up.
When I asked him politely how I could get them to stop calling me - he hangs up
When I asked to speak with a supervisor he said no, then hung up.

No what do we do?

I placed my order on 2-27-18. And purchased it with my debit card. My item cost $13.99 plus tax, the total was $19.94. I still haven't received my package order. I contacted the merchant 8 times. The person said it was departed on March 6, 2018 from USPS. My name is Tamiko Miller. 5404 Morgan ave apt 627. L.A., Ca. 90011. [protected]. [protected]@gmail.com

Groupon CustomerServices.
As advised by your online chat agent Pawel. M. I contacted ChiroMassageClinic and here below is copy of the conversation between me and merchant.
Frederick katende (myself)
I have contacted GroupOnCustomerServices and they want proof that I have not redeemed the vouchers. They want proof like an email from you to me indicating that I have not redeemed the vouchers. Thanks.
(Merchant ChiroMassage Clinic)
Sorry, that Will never happen..!

I am done on this matter..! Contact Groupon.

The website and packaging clearly stated wireless.
It is not wireless every camera has to be plugged in an outlet.
Even on the box it stated wireless not so. This is my first time ordering electronics online.I will keep you informed how the refund goes .Soon as I realized it was not wireless i went online to refund the same day. Hopefully the outcome will be a better experience. Now i am weary of shopping online.

I was sold a dell laptop.
They said sit tight we have ur computer
Order #[protected]
March 17, 2018 waiting on email I notice they had said I may take up to two hours to post u don't worry never get email iam fit to be tied you sell me you have you take your time taking the payment then there sold out what kind of good faith sale is that it's ok to customer service they were like to bad we will give u a link to google selling crap this is not the way to do business I never every bought any thing from amazon, ebay sears tool crib were there having a sale you get then they tell you to bad iam beyond fit to be tied
This really has to be addressed
Thank you
John callahan
[protected]@gmail.com
[protected]
Dell latitude e5520 15"laptop maybe offer me a rain check been looking ever were for great deal told all my friend own a gym with 8500 customers I will be writings crush letter about the lack of not caring I will give it a day to see if you can explain how I have then few hour later my computer went to someone else. Not a happy camper in fact iam fit to be tied john callahan

I purchased 5 tickets to Disney on Ice through Groupon. They offered three different ticket options - 200 level, rear 100 level, front 100 level, with front 100 being the most expensive/best option. Groupon claimed the value of the ticket was $36 and they charged $25/ticket. I did research by looking at the tickets on Ticketmaster and talking to the box office at the venue. I chose to purchase the front 100 level, but my seats were not assigned until finishing check out. I was assigned seats in row Q, which is the second row from the top of the 100 section. I have contacted Groupon several times and have spoke to a manager on the phone. Ever interaction I've had, I've been told they're sorry, they understand but all sales are final. I keep trying to explain they did not provide the product they promised, but they say they claim they cannot provide exchanges or do refunds.
Per their recommendation I've also talked to the venue and Ticketmaster. The venue confirmed my seats are not in the front 100 section. They also told me these seats have never been valued at $36 and are actually valued at $21. Ticketmaster explained they cannot help me because Groupon is considered a 3rd party seller. They also stated that Groupon can indeed do refunds and exchanges.
Groupon is still refusing to fix this issue and their "advanced management team" will only email instead of calling me as requested.

We tried it twice before the expiry date, which I didn't know about until I received a notice from Groupon. I verified the email and sure enough in fine print is the date. So I went to the Tim's in the Sudbury Shopping Centre and she tried and was unable to get the APP to work. So I am out and the 4$ and change that I switched over. Hopefully you can help, I am on a Disability Income, therefore living on a fixed pension which isn't much!
Please help!
Denis Martin, 76 Victor Street
Sudbury ON P3B 3R2
Thanks

The fine print on the Groupon must be corrected...!
On 2/23/18, we purchased a Groupon for our family (total of 6 tickets) for their sightseeing boat tour (Miami Aqua Tours). We planned on going on Friday 2/24/18. We called and left a message for our reservation for the 2:30 boat trip on 2/24 (more than 12 hours prior to our trip) as instructed on the Groupon voucher. The next morning the 24th, we called again to confirm that we had the reservation and were only able to leave another message. We arrived at the boat early on Friday and went to the dock to once again confirm our reservation. Jose, the gentleman behind the desk at the kiosk, informed us that they had no record of our reservation. We told him that we left 2 messages... he said... "No, you need to call and speak to someone during business hours". There is no mention of "speaking to someone during business hours" on the voucher. The Groupon must state that reservations must be made to a live person and the business hours should be listed. We were able to cancel the Groupon and receive a refund We simply do not want anyone to have this difficulty in the future. Thank you .

I have brought a number of food groupons, traveled across the City only to find that they have gone out of business. I contacted groupon to inform them that the companies are out of business, yet they continue to sell the groupon months later. It recently happened again, so I went on their website and read the review on Top that Pizza and noticed that someone had stated that it was out of business in Sept. I brought my groupon in October, but I couldn't find it. I finally asked around to find out that it had been out of business for a while. I contacted groupon numerous times and received a number of texts saying that they had given me groupon bucks, but I wanted to know why they continue to sell and push this groupon even though they have been informed that they are out of business. Why allow someone else to waste all the gas that I did on a number of occasions. I have yet to get a valid reply on that. They only told me that they had to pass it up the line to someone higher. I am done with their groupons. I had wanted to buy a travel groupon and this is exactly why I have hesitated to do so. If the travel is as hard to use as the food groupons, I am better off without them.

I purchased 4 tickets to the Wizard of Oz in Boston.They were for my aunt who loves the Wizard of Oz.Upon giving them to her for Christmas we found out its for the show in Pennsylvania.After numerous attempts at contacting Groupon (only through live chat) and that was inconsistent ) only to be told I lost 128.00? This has been an extremely difficult year my sister passed away of complications of CF and I am in rejection of my double lung transplant caused by CF we were all looking forward to this and can't possibly travel to Pennsylvania. PLEASE HELP...

Groupon stole my money! I wanna share this story. In July I registered on Groupon Merchant and did some sales for an amount around $200. But in August Groupon block my account without any explanation and stole my funds. I open few tickets in customer service but they close tickets with note money successfully send but it is not true I have all bank statements there you can see nothing was coming from Groupon. I wanna let everybody know that Groupon stole money from merchants!

I bought a Groupon yesterday morning then it went down and no longer worked. It kept saying server error or forbidden 403. Groupon did charge me and I did get email for my purchase but i needed to buy more and for 24 hours have bern able to get on. I deleted app and re downloaded it. I shut off and restarted my phone. And Every time I find a customer service place to get help when i click on it it says forbidden 403. Please please help me this has never happens before and there are things expiring that I need to buy. My email address is [protected]@msn.com or [protected]@gmail.com I can be contacted at or my phone number is [protected]. I am kind of computer illiterate so u know and i am also doing this from my android phone as i don't have a computer. Never had this happen before.

Jenni kaye
Oswego up 60543

I purchased a ticket for an event. The next day I needed to cancel because I had to change the date the very next day. Groupon do not offer tickets for the event date I needed to change to and the event will only honor the date that Groupon has on their tickets. If I order online directly with host of the event I can use the tickets on any date. Groupon has blatantly strolled my money. There is no customer service with Groupon and their website blatantly gives their customers around with nonexistent live chat and unrealistic FAQ. When you select that their FAQ did not answer your question nothing happens? That is suppose to give more options like the live chat or someone to call you back. I regret owning stock in this company and will sell as soon as possible. I want a refund so I can purchase the dates I need from the event host website. I am truly disappointed with them. It's not just the dollar amount. It's the principle.

I purchased 2 tickets to blue man group on my tablet, Dec 2, 2017, it didnt ask for names like the laptop does, and my name isnt right on the groupon site, and u need ID to purchase the tickets with the groupon voucher, so asked them to check to see if theres a name cause its not showing on details page and I'm not going to view voucher because your NEW stupid policy says once u view u cant edit, cancel or refund, etc., I also put wrong time, and wanted that changed, customer service was terrible and wouldnt help do anything, so I said cancel it, and I will redo it over again. They refused, so I filed a claim on paypal, then I will go to the BBB.
It even says right here in your rules:Refunds for GrouponLive and ticketed events are only issued on the same day of purchase. I HAVE ASKED WITH IN AN HOUR OF MY PURCHASE, and customer service refused via email, there is NO live chat and NO more telephone service, are you kidding me? This is getting very sketchy, and I will never buy another groupon, I will get my refund one way or another, I always do, thats why I always pay via paypal. I am appalled at the new groupon policies, and no customer service phone service anymore, your going down the tubes! All I wanted was for them to cancel it, so I could redo it since they were so inept, and couldnt check the name or change the time!

After recommending this purchase to my daughter she bought a groupon for vent cleaning from Green Air Vent and Duct services. Subsequently she had been unable to get any kind of response from the company in Montgomery Village. Two phone numbers and an email with no response. Beware Groupon customers and management! Save you $49 and go with another compsny for this service. If they cannot even get back to you to schedule service then imagine how shoddy the work will be.

I purchased a deal which got expired. I got a the trade in email. I tried to trade it in but there was some issue. I raised the issue twice on 8th and 11th november before the expiration, with the customer care. They did not resolve it till the deal expired on 16th november. Now I have tried to reach out to them and they say it is expired and we cannot do anything about that.
CHEATS
LIARS
FRAUD
Chat Name: Sheenu, Chat Ticket ID : [protected] (Request: [protected])
Hi there,
Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there's anything else I can help you with, just reply to this email and it'll go straight to the top of my pile.

Kind regards,

Heather Z.
----
forsheenuonly, Nov 11, 6:21 PM CST:
Sheenu: I have questions regarding https://www.groupon.com/deals/papa-johns-15-22995470
Sheenu: hi
Sheenu: hi
Sheenu: hi
Sheenu: hi
Sheenu: hi
Sheenu: hi
Sheenu: hi
Sheenu: is anyone there
Sheenu: very poor service
Sheenu: hi
Yuseth D: Hello Sheenu, Welcome to Groupon Customer Support! My name is David, it will be my pleasure to assist you
Sheenu: thx
Yuseth D: How can I help you today?
Sheenu: my email is [protected]@gmail.com
Sheenu: I just traded in a $39
Sheenu: can u see that?
Yuseth D: Let me look into this for you today. In order to pull up your account, may I please have your e-mail address?
Sheenu: I just gv it to u
Sheenu: [protected]@gmail.com
Yuseth D: Please allow me 2 minutes while I further investigate this for you.
Sheenu: sure
Sheenu: plz hurry
Sheenu: hello
Sheenu: hello
Yuseth D: Thank you for your patience, I have checked your account and you do not have Groupon Bucks into your account
Sheenu: ok
Sheenu: i do have groupon trade in worth $39 ?
Sheenu: it is a bowling deal
Yuseth D: Sheenu I am truly sorry but as the voucher is already expired you can not trade in the voucher
Sheenu: what nonsense
Sheenu: it is valid till Nov 16th for trade in
Sheenu: get ur floor supervisor
Sheenu: v v v poor service
Sheenu: helllooo
Yuseth D: No problem, I will transfer to my supervisor please allow me 1 minute
Sheenu: plz don't take more than a minute
Sheenu: hi
Heather Z: Thank you for contacting Groupon Customer Support. My name is Heather, I'm a supervisor and I will be assisting you today.
Sheenu: thx
Sheenu: I have a bowling coupon that expiref
Sheenu: expired
Sheenu: for which I have an email saying it's valid till Nov 16th for trade in
Sheenu: I just need a confirmation for the same
Heather Z: I understand, Is there any particular reason why you were not able to use it since the purchase on July?
Sheenu: hand injury
Heather Z: I don't see eligibility for trade in, Can you forward that email to [protected]@groupon.com, please?
Heather Z: I'm sorry that you had that inconvenience
Sheenu: ok
Sheenu: alao I need major help
Sheenu: my bjs coupon got expired
Sheenu: I want u to validate it for trade in
Heather Z: Yes, please let me know once you forward the email to review
Sheenu: how will I let u know
Heather Z: Are you able to send it at this moment?
Sheenu: no
Heather Z: Okay, then please forward it to us and once you send it, you can reply to the email that you will receive with a transcript of this interaction.
Heather Z: is there anything else I may help you with?
Heather Z: Hello, I have not received a reply from you. This conversation will automatically end in 1 minute if you do not respond.
Heather Z: Thank you for chatting with us today. If you require additional support, please visit www.Groupon.com/support

Chat Name: Sheenu, Chat Ticket ID : [protected] (Request: [protected])
Hi there,
Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there's anything else I can help you with, just reply to this email and it'll go straight to the top of my pile.
Kind regards,
Karen Y
----
forsheenuonly, Nov 11, 5:57 PM CST:
Sheenu: I have questions regarding https://www.groupon.com/deals/papa-johns-15-22995470
Sheenu: hi
Karen Y: Thank you for contacting Groupon Customer Support, my name is Karen and I will be assisting you today.
Karen Y: Hello Sheenu, how can I help you today?
Karen Y: Are we connected?
Sheenu: yes
Sheenu: I just purchased this deal
Sheenu: want to know how many of my groupon bucks are left
Sheenu: hello
Sheenu: r u there
Karen Y: You have $0.00 Groupon bucks on your account Sheenu.
Sheenu: y
Sheenu: I just traded in my $39
Sheenu: can u check my trade in?
Karen Y: From what deal
Sheenu: it was a bowling deal
Sheenu: hello
Sheenu: can u check
Karen Y: Sheenu this bowling deal on your account already expired, therefore is not eligible for Trade in.
Karen Y: This is an automatic warning due to inactivity, please let me know you are still with me or this chat will be automatically closed in the next 2 minutes.

Chat Name: Sheenu, Chat Ticket ID : [protected] (Request: [protected])
Hi there,
Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there's anything else I can help you with, just reply to this email and it'll go straight to the top of my pile.

Kind regards,

Balaji G
----

forsheenuonly, Nov 17, 3:59 AM CST:
Sheenu: Hi
Sheenu: hi
Sheenu: hi
Sheenu: is there any one there
Sheenu: hi
Sheenu: hi
Sheenu: seriously...u r taking so much time
Balaji G: Thank you for contacting Customer Support. My name is Balaji G
Balaji G: Hi Sheenu
Balaji G: How may I assist you today?
Sheenu: hi
Sheenu: is it gonna take a lot of time
Sheenu: helllloooo
Sheenu: hello
Balaji G: Can you please let me know the exact problem?
Sheenu: hwlllo
Balaji G: Can you please let me know the exact problem?
Sheenu: hi
Sheenu: my email is [protected]@gmail.com
Sheenu: I had a bowling coupon worth $39 expired
Sheenu: I got a trade in email
Sheenu: I have been trying to trade in the coupon but it is not getting traded in. 16th November was the last day
Balaji G: It looks like this deal is not eligible for Trade In now
Sheenu: What nonsense
Sheenu: I hv been trying to trade it in
Sheenu: I want u to reinstigate the coupon
Balaji G: Trade In option will be available only within two weeks post-expiration.
Sheenu: cn u kindly connect me with your floor supervisor
Balaji G: It looks like 14 days period has been expired.
Sheenu: I guess I explained u that
Sheenu: I had brought up this issue a few days back too
Sheenu: could u reinstigate it
Sheenu: hellloooo
Balaji G: Unfortunately, we do not have an option to re-initiate after 14 days of post expiration.
Balaji G: I've passed this issue along to my supervisor for further assistance.
Balaji G: My supervisor will get back to you via email once we've looked into this.
Sheenu: I m waiting
Balaji G: Would you like me to check anything else for you?
Sheenu: no body does
Sheenu: I m super disappointed with groupon services
Balaji G: I am really sorry, My supervisor will get back to you via email once we've looked into this.
Sheenu: nonsense

This website became one of the worst ones. I wish they kept going the way they used to do, but I guess it's simply impossible.
I am disappointed with their service, all of their phone numbers are not available. For no reason, there're too many additional fees for this and that, and if you're there for the first time you won't be warned about it. Which is also very sad.
What they do is just terrible :(