Group1 Hyundai Midrand review: Services

Tuesday 21 February 2017 my vehicle had to go in for its 45000 km service. Booked the vehicle and took it in 7am.

12:22 received a call chips on the windscreen can we repair it for you from Melissa the Workshop Receptionist I said fine go ahead. Called again at 15:32 Tuesday afternoon please come pick up your vehicle it is ready.

It was pouring rain in the Midrand area and traffic that time was hectic.

Called and said I might be late can I please organize that someone will be there for me to pick up the vehicle. I was told no I "Melissa" the Workshop receptionist am leaving at 5pm I will have to come pick up my vehicle the next morning if I won't be able to make it but an extra charge of R300 for over-night storage will be added to the final amount. I said wait let me see what I can do.

Eventually got there at 16:53 the afternoon and it was less than 10km drive.

Walked in and asked for Melissa she was available. Signed the documents paid the amount for the Brake pads that were replaced and also the Chips that apparently needed to be fixed. Got into my vehicle Checked if they placed the old parts which were replaced in my vehicle. That was not there. I requested that they get the parts. Melissa Asked one of the service Mechanics to get the parts. He dug it out of a dustbin which I am not even sure if he gave me the correct old Break pads. But got 4 back. Got into my vehicle and drove just as I got to the boom gate I decided to check my Service book if it was stamped. It was not. Turned around went to the receptionist and asked politely to get it stamped. The workshop manager stamped it and I drove off. Exited the boom gate 2.3km away from the dealership went over a speed bump and windscreen cracked straight through and as I can see it went through one of the supposedly fixed chips as there were still a sticker on there. Traffic was hectic it was pouring rain and I could not turn around even if I did no one would be there for me to report it to as I just heard that they will be leaving at 5pm. Come Friday the 24th of Feb 2017 I decided to give them a call and so I did.

Called through to the workshop reception Melissa picked up and explained to her the story and that I need to claim back from the Lifetime warranty as the Windscreen cracked. She said give me 2 min she needs to find a number for me to contact. I hang up gave her a call back in 2 min and she had a number for me. I asked her so why do I have to call the Sub contractor for a follow up as I am dealing with Hyundai Midrand and I was unaware that the services is not really done by Hyundai Midrand themselves but a contractor by the name Jesse that's working for Starbuck. I said okay please put me through to a supervisor because it seems like you do not know what is going on. She said she is not allowed to put anyone through to a supervisor but here is the number but with a very bad attitude so bad that she hang up on me. I called the number and the number does not even exist. I decided Okay call again but I will speak to main reception and asked main reception to put me through to a supervisor or manager and they did that immediately. I first spoke to Amanda and she put me through to the Dealership Principal by the name of Bryan Harris. Worst attitude I have ever dealt with. I have explained to him the scenario and that I feel the amount of money we as the clients spend on our vehicles and for services we do expect a service as well. He asked for my vehicle details and picked up that my vehicle is still in a Service warranty and that I am not paying anything for a service so how can I say I am paying a lot of money for a service. Clearly he does not understand that the service warranty of the vehicle is worked into the price when you purchase the vehicle. A service warranty is not a "Freebee" mr Bryan Harris the Dealership Principal. And its a concern that you are able to talk to clients the way your staff is talking to clients. No wonder its going so horrible there because you Mr Dealership Principal of Group1 Midrand Hyundai is setting the example. I am ashamed to be a Hyundai Owner and I will never make use of your services again and hopefully the reader reading this right now. Whoever you are hopefully you will not either.

As a customer for over 4 Years I have never been spoken to like that and treated as if I was an ####.

I will post this to as many businesses Contacts and sites as possible as I have had enough of your excuse of running a customer service.

Thank you very much Mr Dealership Principal Bryan Harris. You have disappointed a true Hyundai Customer.

Have a nice day