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1.0 71 Reviews

GrooveBook Complaints Summary

0 Resolved
71 Unresolved
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GrooveBook reviews & complaints 71

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S
4:10 pm EST

GrooveBook How to unsubscribe to your app

I want to unsubscribe off of hroovebook so yell need to take my information off of ur app. I can't find a way to contact you it shouldnt be this hard to unsubscribe to this app it wont let me take my card information off of it r nothing I haven't even received a book from ya'll yet so it shouldnt be a problem. PLEASE people dont go on this website r app because u will regret it .

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3:52 am EST

GrooveBook So confused

Idk what's goin on but I downloaded the pics did all the steps went to hit print now & the picture I attached popped up... I but in [protected]@groovebook.com & nothin pops up.. Help! Im not sure actually what to do at this point soooooooo please help me! I keep goin to my card info & retyping it so now what do I do?! Do I need a certain kinda bank card or somethin so lost so get back to me as soon as possible thanks

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12:36 pm EST

GrooveBook at the very end of ordering and it says it needs more pictures for another book... I don't want another book... I just want to finish my

12/19/18 at the very end of my order, it says it needs more pictures for another book. I don't want another book... And it won't let me go forward with the order. It took 16 hours to download 100 pictures. I've been with groovebook long before shutterfly, and I have to say I think you guys are in trouble. If you can get me out of this pickle I would appreciate it.

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3:05 pm EST

GrooveBook october's book

I received my book a few days ago and half the pictures I uploaded aren't in the book. A few of them I didn't even upload. Plus email I start uploading photos there are 10 photos that keep come into my upload and it's not allowing me to keep them off of my upload. I have a new phone so the photos aren't even on the phone. I want to know what can be done I'm not happy with October's book at all

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8:48 am EST

GrooveBook photo book

I ordered my first Groove Book on November 14th and here it is mid December and I have yet to receive it in the mail. There's no phone number to contact anyone to talk to and I have emailed the company with no response. All companies should have at least a contact number to talk to a person regarding their products. Horrible customer service in my opinion and I do not recommend this company. I will cancel my subscription as well

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11:44 pm EST

GrooveBook forgot the code

I do not have a complaint but a problem, and I hope we can be solved. Last month I ordered my first Groovebook and forgot to put a code down to get my first book free. Also I forgot to put my family ‘s code down so they can get a free book free. It's my family that I found out about Groovebook. Please can this still be done? Help please. Here is a picture of my family that wanted to use their code.

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Update by Diana Agate
Jan 04, 2019 6:53 am EST

Where can I put the code to get a free book for myself and for the person I found out about Groovebook. This will be my 3rd printings and I forgot to put the code. Can I still do it or what can I do. Please help. I have call and got nowhere talk to no one just a michin. I have sent messages.

Update by Diana Agate
Dec 02, 2018 11:48 pm EST

I wish Groovebook can Straighten this out. Sorry for the inconvenience but really would like my relative to get a free book because it’s because of my family members that I’ve learned about groove book and have a Lotta pictures to submit

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10:37 am EST

GrooveBook books

I opened an account in Oct and my 1st book was suppose to be FREE and it was sent a week ago. I recieved a transaction notice for payment for that book on Nov 3. Today, Nov 30 my next book was processed and shipped. Surely I'm not going to be charged for this one since I paid for my FREE one?! You need a customer service number to talk to an actual person, I've noticed LOTS of complaints and see no positive responses to remedy theirs. I will be closing my account now and there better not be any transactions posted from my account to this company or BBB will be contacted immediately!

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10:30 am EST

GrooveBook never received my paid books

I paid for October and November's book and here it is almost December and I haven't received either of them yet ! I have sent numerous emails with no reply . Horrible customer service. I can't believe there is no number your customers can call to resolve issue . Insane . You just lost a customer and I will never recommend your company to anyone ! Horrible customer service

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9:24 am EST

GrooveBook october's book

I recently received my October's Groovebook and the pictures were good but there is a line across every picture ! I have been very happy with my books up until this past month and my HOPE is that you will reprint it and ship to me.. FREE OF CHARGE. Please get back to me to update as soon as possible . I appreciate your attention to this matter.

Brenda Fosnot

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12:48 pm EDT
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GrooveBook printed photo book

I am getting messages from groovebook to enter October, but there is no October there. When I try to add photos to an extra book it will say oops failure. I have been sending messages and no one responds back. If I cannot enter photos, I need some answers as to what is going on.
There is not a number listed to contact a live person, I need to know how to get in touch and talk to a live person. The last message I received said if I did not upload photos for October, I would be charge anyway. How can you resolve an issue if no one responds.

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10:58 am EDT
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GrooveBook my photo books

My name is vivian lyon. I have been faithful with ordering from here every month. For the last 3 months i have gotten the same groovebook even though there was selected pictures that were uploaded. Im need to see if i can be reimbersed for the three books that are the same. Because i had pictures uploaded that should have printed and didnt. And they were from august which was his first birthday. Please contact me back. [protected]@yahoo.com. or call [protected]. I also need to change my address but the app is saying it doesnt recognize it.

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Update by Vivian lyon
Oct 19, 2018 11:09 am EDT

I sent a complaint about getting 3 of the same groove books even though i had pictures uploaded. Im not happy about this. I have order since ny son was born. And i still have not gotten his book where it had his first birthday pictures. Im rather upset. Because ive been ordering for so long and then this.

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7:11 pm EDT

GrooveBook photo book

Was not able to select photos for my book for the month of October. Every time I would click on the photo, the app would shut down. Not knowing what to do, I thought if I signed out and sign back in, it might help. After I signed out, I am not able to sign back in. Every time I enter my email, It tells me that there is no such email on file. I have tried both of my emails and that happens consistently with both of them. I am not able to select I am photos for my next move book if I can't sign into my account.

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RMiller90
, US
Nov 01, 2018 6:32 pm EDT
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Ridiculous! Same problem here, and no response! I wish the creators would of NEVER sold! I saw them on Shark Tank and signed right up 4 or 5 years ago And have been receiving a book every month since. This is sad:(

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Bob Canter
, US
Oct 15, 2018 3:35 pm EDT

I agree 100% I have had the exact same problem. I have sent at least a dozen separate e-mail messages to Groovebook "Customer Support." I either hear nothing at all or I get the automated response with a "case number" and a message that says that I should "expect a response within four hours." I have waited over four DAYS with nothing and the app continues to malfunction (phone blanks out and returns to the home screen as soon as I select a photo).

I have been a loyal Groovebook customer since it started and unless it is fixed by my photo submission due date -- which is this Wednesday, Oct. 17th -- I expect to receive some kind of credit or compensation for this. VERY frustrating -- ESPECIALLY the lack of response.

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Feathers85
, US
Oct 15, 2018 3:55 pm EDT
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Replying to comment of Bob Canter

I finally heard back from them last Thursday the 11th and they said they would be giving me a refund since I was not able to upload my photos in time. I responded to their email right away and told them that I would like to cancel my subscription and I have yet to hear back from them again. I had actually contacted Shutterfly one day last week because that is who the automated response email came from and they said groovebook was behind on getting back to emails. I’m not sure if calling them is what helped me get a response to my email a couple days later, but you might want to give that a shot. Hope this helps!

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Feathers85
, US
Oct 09, 2018 5:42 pm EDT
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Has anyone received a response with what is going on?

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Sandy Jenkins Molinar
, US
Oct 06, 2018 1:30 pm EDT

I’m having the same problem. Every time I pick a photo the site shuts down! How do we fix this!?

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Feathers85
, US
Oct 09, 2018 5:41 pm EDT
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I’m having the exact same problem as well. I’ve sent numerous emails with no response. My pictures were supposed to be uploaded by the 7th and I was unable to do that. Not sure what is going on, but I’m not going to be happy if I end up getting charged!

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R
3:39 pm EDT

GrooveBook billing service

I am so upset with the way Groovebook handles there customer service! I have been trying FOR MONTHS to talk to a live representative! You know someone with a pulse, not a machine. I have not been able to log into my account for months I have tried and tried, passwords, user id 's nothing works! I try to get the password, nothing
It is ridiculous that it should be this hard!
I want to cancel my account with Groovebook. STOP taking money out of my account immediately! especially when I cant even submit my pictures for books. This has been a BIG waste of money. You should have the capability to see someone is not ordering and find out why? It seems to me you just want the money so you can donate it to Ellen!
I will never do business with Groovebook or Shutterfly again. I will be telling others the same thing.
Please let me know once my account had been deleted. I have NO idea what to send you to do so because NOTHING works on my end.
Renae Forysth
[protected]@yahoo.com

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Beverly Farnsworth
, US
Nov 06, 2018 1:02 pm EST
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I have tried the passed few months to have my photos up load. Even today it shuts off for no reason. I'm choosing photos for my book and poof goes out of the app. I've tried to change my password word and that won't work. I've had these issues before. It's very difficult to get any information for help.
Please help me fix my password and username photos.
Beverly Farnsworth
770 s. 960 w.
Richfield ut

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Beverly Farnsworth
, US
Nov 06, 2018 12:53 pm EST
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You and me both!

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H
8:14 pm EDT

GrooveBook groovebook

I ordered two GrooveBooks back in 2016, and then canceled my account. I got confirmation of canceling and assumed all was well. 2 years later my husband was going through our credit card statement and asked what is this GrooveBook thing- they had been charging me $3.99 for two years after canceling! I contacted them again and explained they didn't offer any return on my money just an email saying my account was cancelled- again still charged the following month! I sent another email (as there is no phone number!) and this one I said I am going to the Better business Bureau. This company is terrible!

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12:10 am EDT

GrooveBook groove book, I need to cancel the reorder of the 1st book, then order a whole nother book

Groove book I was trying to see what book was being sent, I couldn't find a copy of the pics from the 1st groovebook that sent, y'all sent a thing saying it had been shipped, the pics etc and ended up reordering it by accident with one click, ok I don't need 2 of same books, but it says it was reordered n billed my card, well I don't want that same book, I still don't know what pics were on it, if any at all lol. I do want it if it's got 40 + pics on it but not if it doesn't, but ONLY 1, NOT 2, THE REORDER WAS BY MISTAKE, I want another whole different book, so I upload 100 more PICS, FOR NEXT MONTHS ABD PAY FOR IT IN ADVANCE, but now it's telling me to contact billing @ groove book.com, n I can't get in touch with u to resolve it, please get back in touch with me my username is [protected]@gmail.com for groovebook, it's also my Gmail address so u can plz let me know what's going on please asap I appreciate it and hope to be able to resolve this so I can continue with groovebook in the future

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7:03 am EDT

GrooveBook my account

I have had Groovebook for several months and love it, however this past week my account was charged for 2 extra books that I did not order this caused a problem with my bank. I would like to cancel my subscription with you because if this. I can not worry that this will happen again. Thank you I have tried to find a phone number for customer service to call and speak with a live person but cannot seem to find one. My number is [protected] if you have questions for me. Thank you sandra valdez

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3:26 pm EDT

GrooveBook groovebook photo book

I have emailed groovebook multiple times telling them i wanted to cancel my subscription because I only wanted one groovebook (which was a free offer by the way) and I still ended up getting charged for it, and they never replied to my emails! So far I haven't even received my book nor has my subscription been cancelled and the charges are still up on my card.

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Corporate Offices
, US
Jul 19, 2018 3:51 pm EDT
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Jeff here from the Corporate Offices. Please respond back with your phone # so I can give you a call and help resolve this issue. Thank you.

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S
11:31 am EDT

GrooveBook unauthorized card charges, scam, rip off

I never received any book. I filled out for a free book to give it a try. It took a while to set it up and go through the pictures, I was very excited. I waited and waited but nothing ever came. After a while it was out of my mind until I just noticed I've been being charged for this book that I have never received in the 1st place. To add to my frustration I cant get a hold of anyone to fix this or even cancel these charges from re accruing. so disappointed and upset!
I never received anything! Why am I being charged!
No one can help?!?

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4:32 pm EDT
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GrooveBook I don't have a complaint I have a question

Once I send my Groovebook out (close the Groovebook) can I delete the photos from my device it says printed in production but I'm afraid to delete my photos for fear they won't be printed what should I do? Can I delete the photos the same day I send my Groovebook out to be closed? Or do I have to wait so many days I don't want to lose my photos so what should I do? Please someone I need help with this

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7:19 pm EDT

GrooveBook can't print photos

My account currently says null null. It will not allow me to print photos it lets me select them but then won't let me print a book. It says something's wrong with my account. All my billing information is correct so I'm not sure what is wrong. I've been trying to reach somebody 2 weeks and have not been able to get in touch with a person. If I can't get this rectified soon I will need to cancel this account. also I've been charged $3.99 within the last couple of days and I haven't even been able to select the photos I want so I'm not sure what that charges [protected]@yahoo.com is my email if someone could please let me know how to fix this situation ASAP as I'm month behind on developing pictures that I need. Thank you Trina Dawson

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