GrooveBook
reviews and complaints

Once I send my Groovebook out (close the Groovebook) can I delete the photos from my device it says printed in production but I'm afraid to delete my photos for fear they won't be printed what should I do? Can I delete the photos the same day I send my Groovebook out to be closed? Or do I have to wait so many days I don't want to lose my photos so what should I do? Please someone I need help with this

My account currently says null null. It will not allow me to print photos it lets me select them but then won't let me print a book. It says something's wrong with my account. All my billing information is correct so I'm not sure what is wrong. I've been trying to reach somebody 2 weeks and have not been able to get in touch with a person. If I can't get this rectified soon I will need to cancel this account. also I've been charged $3.99 within the last couple of days and I haven't even been able to select the photos I want so I'm not sure what that charges [protected]@yahoo.com is my email if someone could please let me know how to fix this situation ASAP as I'm month behind on developing pictures that I need. Thank you Trina Dawson

I don't have a complaint, I am just trying to get my pictures into the site for july and when I click on it, it just says it will be unlocked on 7/2. It is acting like I have already submited but I haven't. I just received a reminder today. Please help.

Wanda clay, [protected]@claytupper.com
[protected]

I wish I could find the place to just ask for customer help but it just goes back to the same place. I hope that you can please please get back in touch with me as soon as possible. I really would like to get my pictures posted.

I purchased a year of Groovebook as a gift and when it was time for renewal I cancelled (it was a Christmas gift for the previous year). I received acknowledgement of cancellation. Loved the service it provided but didn't need the gift to continue. Since January 2018 Groovebook continues to charge my credit card. I file a discrepancy with my credit card company, Groovebook sends the refund and the entire process happens again the next month. I'm pretty frustrated that they continue to bill me after cancelling the service

My account shows 100/100 pictures uploaded for june.. When I say print now, it says I need about 40 some more pictures but it won' t let me upload any more.. It wont let me print now... It wont let me do anything! I had wanted to upload more pictures and print early and have another one ready to print by my print date of june 17th.. Now I can't. I have noticed there are a lot of duplicates in my book that I sometimes don't order. I understand if I need more pictures you do that but other times I have uploaded 100 pictures. Please help.. I do enjoy having groovebook.
Deb hassler
17273 madison st
Omaha ne 68135

I have not used my groovebook service in about 2 years, but still get a monthly charge. I have change phones several times, so it was my own fault. I now downloaded the app on to my new phone and tried to reconnect but the service is telling me that none of my emails are associated with grove book. So if none are associated how am I getting charged every month.

I picked 100 photos. The main page shows 110/100 but when I ask to print now it says there are only 40 picks. I cant get in to change them. What's up? I had these photos picked for may. Never received that book. Now they are listed as june's pictures but it won't let me order them saying there are only 40. Not so, there are 100. Please let me know what is going on.
Thank you,
Teresa parsons

First where is may's book for me to fill?
Just because I got an extra book the month before,
That does not mean you have the right to charge me for both books last month and then come along charge me the next month but not give me the opportunity to get a book. You take your gosh darn (i'm a gigi & we have a swear jar.) money but stealing from me

I have been contact for the past few months that I cannot upload pictures it does a give me any option when I press to upload none of my pictures show up this has been for months now I have been writing you for months now and no changes have happened no E mails back with a proper response I have been using groovebook for years never have had an issue

I have received notice that you are unable to charge my credit card account. I want to give you another number to use. I have been a long time satisfied customer but at this time I am unable to provide the correct credit card numbers. This complaint webpage is too broad for something as easy as notifying this company. I want my book and am happy to pay for it but there must be an easier way to communicate.

I want to know why they did it.
I bought a book from them and paid for it immediately, long before they shipped it.
One week ago I received the book.
Yesterday I was charged its price. And if I never checked my bank account, I would never find it out, because they chose not to notify me of this charge.
I tied to call them, but no one picked up. Then I wrote them a big email with all of the print screens and receipts I had to prove they had no right to charge me once again.
Still no reply. Was I scammed? Obviously. I will open a dispute then, I don't want to donate to anyone, actually...

I've downloaded the app only to have it not work! My pictures won't even show up in order for me to pick from them... Talk about total disappoint then to top it off, i've uninstalled and reinstalled three times and still got the same result... I even went as far as re-downloading using my other email address, used my sisters promotion code got to the home page where the pictures supposed to be and still the same along with her even downloading the app it did the same too her...

My bank account is being charged $13.78 this month and if something isn't done about it I will not be getting no more groovebooks when I get charged every month for them my money needs to returned and to I will put a stop to my subscription I have been a member for awhile and like ordering the books but i dont like being over charged for things i havent gotten yet Thanks Angela Craft

I have a copy of all 3 withdrawals. Sherry Hughes. 385 Rabbit Valley Rd Nw Cleveland Tennessee 37312. 423/716/2664 please refund my money. Thanks I have sent the 3 copies of the withdrawals I hope you can get this fixed. It also keeps telling me to update my payment information and you have it already or would not be able to take it out I never received my last book either.

My groovebook printed and was shipped in July. The book was paid for because money was deducted out my card. Here we are in Sept. and I have yet recieved my book. The shipping info said 12 to 18 days and we are now in SEPT. I aslo had one printed and ready to ship for August and I have not recieved any of the books. If someone can please contact me and explain whats going on, would be greatly appreciated.

I did two books in July and I am still waiting to get it now so how much do I own y'all because y'all not telling me how much that I own I got my first book but did not get my second book so what can I do and why am I still getting charge for something that I did not do I had to upload another book and yet I still did not get my book so what can I do I am still waiting for my book it been a month all groove books keep saying is wait two weeks OK it's been 8 weeks and still got nothing so I am not gonna keep paying for something that I am not getting so send my books that I did in July so I can close my account with y'all as soon as possible I am very disappointed with Groove books and will never go back to them

My Groovebook Printed June 29th and now it's been a month and I have yet to receive it.
It's July 30th.
My mother in law's prints at the same time to go to the same address, she received hers on time, but I have yet to receive mine! Those are important pictures of my newborn that I wanted to use in her scrapbook!
I keep checking the mail but... nothing.

I closed a groovebook early (before my regular deadline) in May. I also ordered gift copies as it was a grad ceremony. In Jun (because groovebook uses bulk mail) I received only the regular book closed later in the month. Also, no gift copies. They said they would reprint it in four days and it would arrive by Jul 6. They also reordered the gift copies. Even though it was their mistake, they were not in a hurry to fix it.

So here we are Jul 8 and guess what? No book. The first attempt at contacting customer service: it was printed Jun 26 and will arrive Jul 17.
1) No, that is the regular Jun book
2) you said on Jun 11 it would be 4 days + bulk mail

Second attempt: verified my address that has been the same for 3 years. Told me if it did not come today they would do the whole reprint in 4 days and bulk mail thing.

Okay so now a book ordered in a May will maybe get here in August. And I have to recontact them AGAIN after the mail service today. Today, which by the way is not Jul 6 as I was told last month. I only know of three of the five gift books being received and I just don't have the strength to argue this anymore.

Ever since Groovebook got bought out by Shutterfly it has gone downhill. They have outsourced what pitiful customer service they do have. When they screw up an order they do nothing to expedite the process. The print quality is poor, the bulk mailing time is rather long. You are better off taking reprints to Walgreens or Costco. I've had an account for three years and I finally canceled it.

Businesses make mistakes. Good businesses correct them in a timely fashion. I have not been offered any refund ( my account has so many charges from them I can't even tell what is what) any explanation, or any expedited correction. I am disappointed and angry.

I have been charged for the book for May and it says it was shipped on June 3rd but yet I still have not received my book. Every time I have tried to get on the actual website to ask customer service about this I get a notice that the website is unavailable. I have received 3 books from them and enjoyed it but I am now getting very irritated as it also says my account is on hold for my June book due to a problem with my credit card yet all my other bills have been paid without problems with that same card. If I cannot get ahold of customer service I am going to cancel my subscription and contact my card company and also the Better Business Bureau.