GrooveBook
reviews and complaints

I received my first GrooveBook and found five pictures were damaged or perversely marked. I received the book 1/17/19 and the reference number [protected]. Two of the pictures have colored blotches, one yellow one magenta. Three others have scratches, one which is right across a face. I feel like these pictures should be replaced somehow. I really do not know what the solution is, but I do recommend a good cleaning of the printer equipment or better quality control.

I want to unsubscribe off of hroovebook so yell need to take my information off of ur app. I can't find a way to contact you it shouldnt be this hard to unsubscribe to this app it wont let me take my card information off of it r nothing I haven't even received a book from ya'll yet so it shouldnt be a problem. PLEASE people dont go on this website r app because u will regret it .

Idk what's goin on but I downloaded the pics did all the steps went to hit print now & the picture I attached popped up... I but in [protected]@groovebook.com & nothin pops up.. Help! Im not sure actually what to do at this point soooooooo please help me! I keep goin to my card info & retyping it so now what do I do?! Do I need a certain kinda bank card or somethin so lost so get back to me as soon as possible thanks

12/19/18 at the very end of my order, it says it needs more pictures for another book. I don't want another book... And it won't let me go forward with the order. It took 16 hours to download 100 pictures. I've been with groovebook long before shutterfly, and I have to say I think you guys are in trouble. If you can get me out of this pickle I would appreciate it.

I received my book a few days ago and half the pictures I uploaded aren't in the book. A few of them I didn't even upload. Plus email I start uploading photos there are 10 photos that keep come into my upload and it's not allowing me to keep them off of my upload. I have a new phone so the photos aren't even on the phone. I want to know what can be done I'm not happy with October's book at all

I ordered my first Groove Book on November 14th and here it is mid December and I have yet to receive it in the mail. There's no phone number to contact anyone to talk to and I have emailed the company with no response. All companies should have at least a contact number to talk to a person regarding their products. Horrible customer service in my opinion and I do not recommend this company. I will cancel my subscription as well

I do not have a complaint but a problem, and I hope we can be solved. Last month I ordered my first Groovebook and forgot to put a code down to get my first book free. Also I forgot to put my family ‘s code down so they can get a free book free. It's my family that I found out about Groovebook. Please can this still be done? Help please. Here is a picture of my family that wanted to use their code.

I opened an account in Oct and my 1st book was suppose to be FREE and it was sent a week ago. I recieved a transaction notice for payment for that book on Nov 3. Today, Nov 30 my next book was processed and shipped. Surely I'm not going to be charged for this one since I paid for my FREE one?! You need a customer service number to talk to an actual person, I've noticed LOTS of complaints and see no positive responses to remedy theirs. I will be closing my account now and there better not be any transactions posted from my account to this company or BBB will be contacted immediately!

I paid for October and November's book and here it is almost December and I haven't received either of them yet ! I have sent numerous emails with no reply . Horrible customer service. I can't believe there is no number your customers can call to resolve issue . Insane . You just lost a customer and I will never recommend your company to anyone ! Horrible customer service

I recently received my October's Groovebook and the pictures were good but there is a line across every picture ! I have been very happy with my books up until this past month and my HOPE is that you will reprint it and ship to me.. FREE OF CHARGE. Please get back to me to update as soon as possible . I appreciate your attention to this matter.

Brenda Fosnot

I am getting messages from groovebook to enter October, but there is no October there. When I try to add photos to an extra book it will say oops failure. I have been sending messages and no one responds back. If I cannot enter photos, I need some answers as to what is going on.
There is not a number listed to contact a live person, I need to know how to get in touch and talk to a live person. The last message I received said if I did not upload photos for October, I would be charge anyway. How can you resolve an issue if no one responds.

My name is vivian lyon. I have been faithful with ordering from here every month. For the last 3 months i have gotten the same groovebook even though there was selected pictures that were uploaded. Im need to see if i can be reimbersed for the three books that are the same. Because i had pictures uploaded that should have printed and didnt. And they were from august which was his first birthday. Please contact me back. [protected]@yahoo.com. or call [protected]. I also need to change my address but the app is saying it doesnt recognize it.

Was not able to select photos for my book for the month of October. Every time I would click on the photo, the app would shut down. Not knowing what to do, I thought if I signed out and sign back in, it might help. After I signed out, I am not able to sign back in. Every time I enter my email, It tells me that there is no such email on file. I have tried both of my emails and that happens consistently with both of them. I am not able to select I am photos for my next move book if I can't sign into my account.

I am so upset with the way Groovebook handles there customer service! I have been trying FOR MONTHS to talk to a live representative! You know someone with a pulse, not a machine. I have not been able to log into my account for months I have tried and tried, passwords, user id 's nothing works! I try to get the password, nothing
It is ridiculous that it should be this hard!
I want to cancel my account with Groovebook. STOP taking money out of my account immediately! especially when I cant even submit my pictures for books. This has been a BIG waste of money. You should have the capability to see someone is not ordering and find out why? It seems to me you just want the money so you can donate it to Ellen!
I will never do business with Groovebook or Shutterfly again. I will be telling others the same thing.
Please let me know once my account had been deleted. I have NO idea what to send you to do so because NOTHING works on my end.
Renae Forysth
[protected]@yahoo.com

I ordered two GrooveBooks back in 2016, and then canceled my account. I got confirmation of canceling and assumed all was well. 2 years later my husband was going through our credit card statement and asked what is this GrooveBook thing- they had been charging me $3.99 for two years after canceling! I contacted them again and explained they didn't offer any return on my money just an email saying my account was cancelled- again still charged the following month! I sent another email (as there is no phone number!) and this one I said I am going to the Better business Bureau. This company is terrible!

Groove book I was trying to see what book was being sent, I couldn't find a copy of the pics from the 1st groovebook that sent, y'all sent a thing saying it had been shipped, the pics etc and ended up reordering it by accident with one click, ok I don't need 2 of same books, but it says it was reordered n billed my card, well I don't want that same book, I still don't know what pics were on it, if any at all lol. I do want it if it's got 40 + pics on it but not if it doesn't, but ONLY 1, NOT 2, THE REORDER WAS BY MISTAKE, I want another whole different book, so I upload 100 more PICS, FOR NEXT MONTHS ABD PAY FOR IT IN ADVANCE, but now it's telling me to contact billing @ groove book.com, n I can't get in touch with u to resolve it, please get back in touch with me my username is [protected]@gmail.com for groovebook, it's also my Gmail address so u can plz let me know what's going on please asap I appreciate it and hope to be able to resolve this so I can continue with groovebook in the future

I have had Groovebook for several months and love it, however this past week my account was charged for 2 extra books that I did not order this caused a problem with my bank. I would like to cancel my subscription with you because if this. I can not worry that this will happen again. Thank you I have tried to find a phone number for customer service to call and speak with a live person but cannot seem to find one. My number is [protected] if you have questions for me. Thank you sandra valdez

I have emailed groovebook multiple times telling them i wanted to cancel my subscription because I only wanted one groovebook (which was a free offer by the way) and I still ended up getting charged for it, and they never replied to my emails! So far I haven't even received my book nor has my subscription been cancelled and the charges are still up on my card.

I never received any book. I filled out for a free book to give it a try. It took a while to set it up and go through the pictures, I was very excited. I waited and waited but nothing ever came. After a while it was out of my mind until I just noticed I've been being charged for this book that I have never received in the 1st place. To add to my frustration I cant get a hold of anyone to fix this or even cancel these charges from re accruing. so disappointed and upset!
I never received anything! Why am I being charged!
No one can help?!?