Menu
Greyhound Lines
Greyhound Lines Customer Service Phone, Email, Contacts

Greyhound Lines
reviews & complaints

www.greyhound.com
www.greyhound.com

Learn how the rating is calculated

1.4 617 Reviews

Greyhound Lines Complaints Summary

64 Resolved
553 Unresolved
Our verdict: With Greyhound Lines's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Greyhound Lines has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Greyhound Lines. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Greyhound Lines reviews & complaints 617

Sort by:

Newest Greyhound Lines reviews & complaints

ComplaintsBoard
J
7:53 pm EDT

Greyhound Lines extreme bus delays/ horrible communication

I boarded an Atlantic City Bound bus leaving NYC on a Sunday morning after waiting for 2 buses to leave because of the overflow of passengers and the lack of seats available. All the buses left 15-30 minutes behind schedule.

Coming back, The bus leaving from ballys was over 40 minutes late, and after leaving we made an unannounced stop at the terminal and did not leave til 8:45, an hour after it was supposed to have been gone.

Both buses reeked of Urine, the seat kept sliding the entire trip, I ride the China bus for 7+ hour trips and this experience was the absolute worst.

The bus ride is not worth the $25 casino credit, Never Again!

Read full review of Greyhound Lines
Hide full review
ComplaintsBoard
S
5:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Greyhound Lines harassed and threatened

First time getting on the greyhound to Rochester NY I took my mom and my small dog with me to spend time with our family for Father's Day. I have panic disorder so I take my dog with me if I go somewhere far. I called greyhound and asked them what are your pet policy for people with emotional disability . No certificate needed you don't need a cage and must carry the dog and no one should question u why u have the dog. When I gave me ticket to the driver I asked since it's my first time do we get assigned seat? He said * as long as you don't sit next to me* it wasn't funny so when he saw my face he started to laugh about it. Me my mom and my dog got on the bus ignoring his non funny joke. We stopped 4 different places and every time he made the stop I went out to walk my dog and give her water. Right when we were about to leave on the fourth stop the driver came to our seat and questioned me * what is that? I said it's a service dog. He said really? You sure? I was embarrassed how he questioned me in front of all the passengers. I was very upset and told him DO YOU WANT to see my medications? I was told I can carry my dog and I asked about the policy of service dog already. The driver stared and me and went back to his seat. I was totally uncomfortable and couldn't believe why he question me now after 4 hours of the ride with all the stops I took the dog out? And why he Couldn't take me aside and ask me without everyone looking at me. While he drove I called greyhound and wanted them to know what happened to me and while I was on the phone the gentleman in back of me went to the driver and said That Asian girl is making a complaint about the driver because he's black and I'm being racist. I ignored what he said and started to talk to the rep in the complaint department while I was talking to her the gentlemen instigated the other passengers that I'm a racist [censor] we all black that's why she's like that people like me give bad taste to black people im messed up and so on with all the negative comments about me. This lady got up on her seat and started to scream at me and started to verbally attacking me.my mom was scared something will happen to me. I told her how is it racist when someone feels uncomfortable and wants to make a complaint? I never said a word about black people. I screamed at her back You are being racist to me attacking me because I'm Asian! I told her I have the right to complain about what happened to me this is free country. I was being attacked from the guy in back of me and the other lady through out the ride. While the guy kept saying all these horrible things to me I smelled alcohol and I asked my mom she said he smelled alcohol ever since we left the stop before. We were very scared for our life they wouldn't stop harrassing us. I thought it will end and all of sudden the driver said on the mic * excuse me if you want to make a complaint my name is KEVIN AND HE SPELLED HIS LAST NAME on the mic. He again said everyone don't worry she is getting off the next stop to rochester. I was totally shocked thinking I was safe in this bus with a professional driver this was totally out of line. Driver didn't stop the other passengers harassing me and now he's instigating adding more problems. I was having a severe panic attack wanted to get off couldn't stop shaking had to double my meds.I called my boyfriend please call greyhound because I can't right now and please call 911. As soon as I got off I was trying to get my bag when the same lady ran to me and tried to attack me. Thank god three security guards saw that and pulled her away. The lady Mariah that works for the trail way in rochester saw the whole thing. The guy who kept harassing me from the back seat came out from the bus standing in the steps screaming at me threatening me he will kill me. I was bullied, harassed and threatened in the bus and outside the bus. The driver Kevin pulled me aside and tried to talk to me and for the first time trying to be nice to me. Im sorry but HE DID NOT DO HIS JOB correctly he should've handled the situation differently instead of telling everyone that don't worry That lady getting off the next stop and go complain to greyhound my name is Kevin R ***N . I told him you were not being professional you seen my dog the whole time you instigated and caused all the problems. I was scared for my life and my mom this was a horrible bus ride and to think I was gonna be safe with the driver?you let other passengers bully me and harass me? All of you were bullying me because I was Asian. No I will not let this go! That guy who sat back who couldn't stop harrassing me had alcohol breath! This was a nightmare I paid to take my mom for Father's Day to spend time in rochester with her family and this is what happened to us. The worst part was the driver still let those passengers stay on the bus and drove off with new passengers that got on. How can you be safe in the bus with those passengers that attacked me and my mom because we were Asians, ? And one of the guy had alcohol breath!? I will not stop until I get justice. I am still shocked and emotionally distressed about what happened. I am still waiting for someone to call me from greyhound . I hope they have recording of that lady screaming at me while I try to talk to greyhound complaint department. NO ONE SHOULD DISCRIMINATE AND BE TREATED THIS WAY.

Read full review of Greyhound Lines
Hide full review
ComplaintsBoard
J
7:05 pm EDT

Greyhound Lines failure to live up to contractual obligations.

On May 8, 2017, I purchased a Greyhound Bus ticket from Ukiah to Los Angeles. I had a friend drop me off at the small bus station on the street. I arrived at 1:15. The bus was to arrive at 1:35.
No bus ever arrived. I waited three hours and finally had to rent a car and drive myself.

Greyhound, in a blatant display of corporate corruption, has been giving me the run around for the last month. Promises of returned phone calls have not been returned. Promises of finding out why the bus never arrived have been left unfulfilled. And NO ONE in the whole Greyhound company has taken responsibility for leaving a passenger on the side of the road.

The craziest thing I learned through all of this is: abandoning customers by not providing the contractual buses is so common in the Greyhound company they have a corporate procedure on how to handle it. That means they give the customer the run around until they give up.
I am appalled at Greyhound's total lack of professional ethics. Shame on them.

Read full review of Greyhound Lines
Hide full review
ComplaintsBoard
L
3:43 pm EDT

Greyhound Lines loudness/phone calls and long itinerary

It is very unfair and disrespectful for adults to dismiss the bus rules. I am currently on a ride from ney york city to schenectady, and I have been woken up and consistently bothered by the noise of some passengers as they speak on the phone on speaker. I paid a total of 98, 75$ for a quiet and comfortable bus ride, and even though the rules were said by the driver, no one seemed to care. For a loud, annoying and longer ride like the one i'm experiencing I would have taken the china bus. I will be calling the company as soon as I get off the bus to request a refund.

Read full review of Greyhound Lines
Hide full review
ComplaintsBoard
M
3:48 am EDT

Greyhound Lines reboarders kicked off unreasonably

May 26 2017 4:00AM at Richmond stop
BUS 6383

Reboarders boarded the bus and were told to get off to retrieve baggage tags.

When they returned, their seats were taken by 2 people who were not reboarders.

The 2 entitled people refused to own up, employee came and rudely kicked off the reboarders stating "if you are traveling in a group you shouldnt expect to travel in the same bus".

It is understandable to not make accommodations for groups but these people were already boarded and because of an irresponsible ticket check lady who didnt do her job right, 2 extra people boarded the bus and stole their seats.

It is wrong to remove reboarders, they had all their personal belongings on the bus and followed proper directions from the staff, customers deserve the same amount of respect and professionalism from the staff.

Read full review of Greyhound Lines
Hide full review
ComplaintsBoard
N
11:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Greyhound Lines corporate thieves. paid for services that were not provided and greyhound takes no responsibility for it.

I purchased a bus ticket from Ukiah, CA to Los Angeles on May 8, 2017. A friend dropped me off at the small open bus stop at 1:15. The bus was due to arrive at 1:35. It never showed. I waited three hours. According to their "bus tracker" the bus simply drove by the town of Ukiah without stopping to pick up me and the four other passengers.
I then had to make all my own arrangements to get home including renting a car and staying a night in a hotel.
When I called Greyhound's customer service center I received the standard corporate runaround and was placed on hold twice for more than fifteen minutes only to be mysteriously disconnected.
I left messages at the corporate headquarters, the calls were never returned.
I spoke to a director Mark (1496) who informed me this kind of thing happens so often their is a corporate procedure to handle the complaint should a customer of the audacity to make one. There is no corporate procedure in place to handle the circumstances should a paid customer be stranded in a potentially dangerous situation.
I can not believe the complete lack of ethics by Greyhound that they would take money, not provide the service, and then refuse to even give the money back. Shame on Greyhound for its corporate greedy arrogance.

Read full review of Greyhound Lines and 1 comment
Hide full review
1 comment
Add a comment
V
V
Vicki1921
, US
May 25, 2017 11:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a Greyhound Bus ticket for my 19 yr old Grandson who was traveling from Buffalo, NY to Atlanta, GA. At 1:35 am on May 20, 2017 he had to transfer a bus in Cincinnati, Ohio. As passengers were getting ready to board the bus, the bus driver called my grandson out accusing of him of skipping the line to board the bus. My grandson assured him that he was in the right line and he had the proper ticket to board the bus. My grandson even went to the point of telling the driver he will go last on the bus to prove he wasn't doing what he was accused of. Everyone boarded the bus. My grandson was last. As he approached to get on the bus the bus driver refused him on the bus. Bus driver's reason to my grandson was, "I feel you are a threat to me." My grandson in disbelief began to ask to speak to the Supervisor of the Cincinnati, Ohio Greyhound station, however, was told "there was nothing he could do." At this point, now he is stranded. Rightfully so, he is upset. At this point Cincinnati Supervisor told him he had to leave the station. Here he is now in Cincinnati Ohio with not knowing a soul. As a family, we had to scrabble around to figure a plan to get him home to Atlanta GA. We had him go to the airport, most of all to have him in a safe place. From there we had to purchase a last minute airline ticket costing $488. I agree with the horrible customer service that Greyhound has. They outsource to another country. They take your complain but you don't receive any call or acknowledgement from Greyhound Corporate office. It all falls on deaf ears. My Grandson is a 3rd yr College student ONLY trying to get home for the summer.

ComplaintsBoard
F
7:39 pm EDT

Greyhound Lines driver john stanberry

I will never never use Greyhound again after paying almost $300.00 to get a ticket home from Las Angeles, I had the worst experience with the rude, nasty, unprofessional Mr John Stanberry that made derogatory statements and use profanity the entire trip. I call several of Greyhound employees to report the hostile actions of Mr Berry to try and get some help after repeated calls I found out from a employee whom I spoke with that said Mr Berry gets a lot of complaints. John Stanberry(Greyhound Employee was offended when he got to Abilene Texas he told me he would have police at terminal where he would have me thrown off, Stanberry was mad with me because my I ask him to refrain from using profanity when speaking with me (this set him off) and when he got to Abilene Texas employee who we talk to previously before they arrive say when bus got to terminal others saw how respectable I was Im a grown man. I had to wait 6 hours for another bus and was charged a extra twenty dollars. This all ready was a 4 day trip and The bus driver John Stanberry whom implied the same thing happen on #UnitedAirlines he would have done to me. Mr Stanberry is a lose cannon waiting to explode and Greyhound knows of his behavior and allows the action of John Stanberry who is bitter, anal, derogatory and the subject of many complaints. He argue with several passengers I have video of others complaining.

Read full review of Greyhound Lines
Hide full review
ComplaintsBoard
L
2:17 pm EDT

Greyhound Lines binghamton-to-scranton bus ride on bus # nyp0231

On Thursday May4, 2017 I was on Greyhound bus NYP0231 which left Binghamton, NY at 11:20 AM. The bus was making its way toward Scranton, PA when I started to have very low blood sugar. I have very clear medical identification detailing what to do if I have low blood sugar. Instead of being helped to recover by giving me glucose or Pepsi cola which I had on me I was physically thrown off the bus by a female bus rider who also threw my three small bags on top of me in some sort of parking lot. The bus driver never bothered to check for any medical identification but did call the local Sheriff. The Sheriff was aware that there was something medically wrong with me so he did not arrest me but he did call EMS from Scranton, PA. When EMS arrived they knew I was exhibiting very clear signs of a low blood sugar seizure. EMS arrived approximately 15-to-20 minutes after I was physically thrown off the bus by a stranger who was not a medical professional nor was she a Greyhound employee. I know all activity on Greyhound is on camera so I would like a copy of this tape post haste. The driver allowed this woman to physically throw me down the bus stairs, and then throw my bags on top of me hitting me. I am interested in taking this woman to court. Greyhound needs to train its drivers about some medical precautions it needs to learn to initiate when its passengers are in distress. EMS took my blood sugar which was 18 at their time of arrival. A normal blood sugar is 80. I need to know who this women is so I can take proper legal action against her, and Greyhound certainly needs to treat its patron who are in medical distress much, much better. Yours truly,
Linda De- Voe [protected]@yahoo.com

Read full review of Greyhound Lines
Hide full review
ComplaintsBoard
I
7:54 pm EDT

Greyhound Lines money never refunded

I am awaiting ticket refund since February 8th - thats 3 months! It is for my mom who is a senior and disabled. I have been calling Greyhound every 2 weeks since February and the matter has been investigated. They promise that the refund money will be in account in the next 5 days - thats every time I call, but no refund for 3 MONTHS now! reference # 335191

Read full review of Greyhound Lines and 3 comments
Hide full review
3 comments
Add a comment
B
B
Brittany Garrett
Vicksburg, US
Jan 10, 2022 12:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Greyhound
I'm here to complain about your services. It stinks! I never seen such rude and inconsiderate people. This starts from your bus drivers to your workers at the bus stations. It's sad! You all don't stick your COVID rules your passages don't wear their mask properly till me and my family caught COVID. I paid for three tickets one adult two kids ages 14 and 4. We travel from Jackson, MS to Holbrook, AZ I experienced the whole ride with my son on my lap. This its the first time. This is unfair and I would like a refund on his behalf of travel. We also experienced on the ride back in Shreveport where it was time for the driver to be relieved no driver. The passager had to stay on the bus overnight on the bus. We had the worst experience I would like half of my money for the two tickets of me and my daughter. My schedule # was 1415. Conf#[protected]

M
M
mary vandebogart
, US
Jul 22, 2019 4:10 pm EDT

send me my money!

M
M
mary vandebogart
, US
Jul 22, 2019 4:08 pm EDT

I had to pay cash for 2 round trip tickets from Ontario Oregon to Spokane Washington to depart Ontario 6/5/19. when we arrived for our departure I was informed the bus was two hours late and thus would not get to our connecting bus at Stanfield Oregon in time to make that connection and I was issued 2 tickets for the following day. When we arrived the following day I was informed that the bus was STILL in Salt Lake City Utah and would l CERTAINLY not make the connection That day. at that tie I was given the phone # to refunds since thay could not tell me when the bus would be able to make the connection. I called that # 06/06/19 and after over 2 hours on the phone I was promised I would receive the check in 7 to 24 days. this is 07/22/19 and still NO check. I have been promised 3 different dates that a check WOULD be here. Needless to say I am not happy. not only were we not able to take our trip because of this, but I have lost my sunny disposition and I have given all my information (twice at least) on each phone call as I am passed from department to department to talk to persons who speak English with such a heavy accent It is an effort to understand them. I absolutely want my money back. $283.10. my case # is 820826. today I was advised that the system is down and I must call back within 2 hours.

ComplaintsBoard
J
2:04 pm EDT

Greyhound Lines driver for bus #4407 from richmond va to cleveland oh - rude and racist comments

I am an Asian-American college student who has been a loyal customer to Greyhound. I want to inform you of a rather disturbing incident that I experienced yesterday morning (4/24/17) at the Springfield, VA station.

I was waiting for my bus at the Springfield station, which was supposed to depart at 10:15 AM to Charlottesville, VA. Around 10:10 AM, a Greyhound bus arrived, and I got in line, thinking that it was the bus that I needed to board. While I was waiting for my turn to get on the bus, I tried to put my luggage in the storage space at the bottom of the bus, to save time. However, the bus driver called me out to tell me that he had just addressed that we weren’t supposed to put the bags in the storage space until after he checked our tickets. I had no idea, since I did not hear him say that. And right after that, he looked directly at me with a demeaning look and said, “Do you speak English?” in a very pejorative manner, where other customers in line could hear. Although I was deeply disturbed by his comment, I just said “Yes, ” and got back in line with my luggage because I did not want to make a scene.

As it turns out, the bus was not going to Charlottesville. It was actually the bus before mine, and the driver confirmed this after checking my ticket. So, I eventually did not end up on that bus with that driver. However, the driver’s comment and the derogatory attitude were extremely rude, and I am deeply concerned that what I experienced this morning was clearly racism. I could not help but assume that he wouldn’t have made such a comment had I been Caucasian or African-American, or looked “English-speaking”. The driver just assumed that I did not have the ability to speak English because I look Asian, when I had simply missed what he said. And his comment was perceived as looking down on foreigners or people who cannot speak English. Also, he had to express his disrespect in front of many others, where I felt absolutely humiliated and insulted.

Now as a former loyal customer, I am deeply troubled to have gone through such a hurtful experience with Greyhound. I used to go back and forth from Charlottesville to Springfield via Greyhound almost every weekend to visit my family, but I don’t think I will continue to seek their services after this incident. Please do not take this lightly, since racism is a sensitive issue that many people genuinely care about. After looking at the schedules online, I got the information that the number of the bus involved was 4407, traveling from Richmond, VA to Cleveland, OH.

Read full review of Greyhound Lines
Hide full review
ComplaintsBoard
P
10:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Greyhound Lines check out and bus complaint

I'm writing this because I have bad experience in the gray hound bus. The first time I was going in the bus the registers where you buy the tickets were not working, and you only have two. The lady tried the two of them and said that they were not working, but if we want to to buy the tickets they had an ATM machine there cause they were only taking cash. Then I checked my bank account and yes they had been charged twice plus the money I took out from the ATM. I Have already been refunded but this is not the case. What happen to costumer service and good buses, I had to change to three buses.

Read full review of Greyhound Lines
Hide full review
ComplaintsBoard
J
1:11 am EST

Greyhound Lines keith - overnight security officer

Keith kicked me awake and proceeded to call me a "stupid ###hole" for not clearly comprehending who he was and what was going on. He assumed i was a homeless nobody as opposed to a regular weekly customer who happened to be stuck do to unplanned circumstances. He violated my rights as a human being and continues to be confrontational. He is so rude and completely unapologetic. Not only did i move my personal belongings from one end of the terminal to the other. I stepped outside to smoke a cigarette to calm my offended nerves. At that point, keith followed me outside and assumed that i was talking about him. I was venting to a fellow gentleman about what just happened. We were sharing a cigarette. I politely asked keith to step away from me and stop talking to me. Again, he refused to do so. He then proceeded to explain that me and my belongings will be hanging out outside in the cold. This guy does not deserve to represent a company such as greyhound. One of the deciding factors when being considered as a new hire is human character. I was raised to treat everyone with respect. It does not matter who they are or where they come from. Respect me and i will respect you. Disrespect me and you will have to work that much harder to earn my respect. I need to hear the words, "i'm genuinely sorry for my behavior and the way i have treated you. I will do my best never to do that again". He can't even humble himself to do that. He shiws absolutely no remorse for his actions. He is a horrible representative of greyhound. Beyond disappointed in him and the fact that it happened here in memphis, tennessee. Disgraceful.

Read full review of Greyhound Lines
Hide full review
ComplaintsBoard
B
5:22 pm EST

Greyhound Lines bus driver on bus#86304 going from la - vegas

He was in not concerned about leaving on time, but then was very concerned about passengers reboarding too slow at rest stops and said if we were late we would be left, and after that he drove only 45-50mph for almost a half hour on the highway. He had no visible name tag or badge number on his shirt or jacket, his hair was a bit long as well. He was unprofessional and a bit rude. I will definitely choose a different bus line for future trips . Very dissatisfied with Greyhound.

Read full review of Greyhound Lines
Hide full review
ComplaintsBoard
C
8:57 pm EST

Greyhound Lines was on long distance hold with customer service for over an hour. no answer

I wanted to make a simple change to a ticket I purchased. When I ordered the ticket for a granddaughter so she could spend Thanksgiving; I used the wrong first name. ( What can I say I'm old and have several granddaughters) All I wanted to do was change the first name. The only person I was able to contact was an online chat. This person couldn't help and gave me the customer service number. They never answered. I tried calling the Greyhound ticket offices but robot sent me to same CS # as did any other number I tried. Person on chat line said I would have to buy another ticket and then get a refund on a non- refundable ticket? Nov.20, 2016

Read full review of Greyhound Lines
Hide full review
ComplaintsBoard
N
8:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Greyhound Lines customer service

Today, at new haven, Ct greyhound bus stop, we experienced the WORST customer treatment. our bus was to leave at 7:30am and the lady behind the counter was extremely rude, refusing to answer any question simply because according to her, " that would be too easy". She continued to be rude when the bus was delayed and was not at all helpful.
When I requested her former name, she said that she didn't need to give her name and if I wanted to complain then I should just tell greyhound the time and they would know who was working there.
At this time, the man standing in front of the counter started yelling, calling us annoying, stating that if I was married, my husband would want to commit suicide. At this point, I requested him not to get personal. He proceeded to state that because of people like us, Donald Trump had won and so on.
I felt harassed, unsafe and reported him to the cop at the station. Thecopsaid that the staff at greyhound is known to be very rude. There are multiple complaints about this man every week but Greyhound refuses to do anything about him or the lady.
He told me to complain and see if anything is done.
Will Greyhound do anything or as the cop said I am wasting my time and Greyhound takes pride in this kind of customer service?

Read full review of Greyhound Lines
View 0 more photos
Hide full review
ComplaintsBoard
Q
10:45 am EDT

Greyhound Lines lost package express

As a single Mother, I have been using Greyhound services to send as well as ship his packages throughout his seven (7)college career. Up to this point, I have been very satisfied with the services. However, on August 9, 2016, after my son finally landed his real job in Prairie View, TX. As any proud parent, I was delighted and excited concerning his professional move. And as always, I used your services just as I had been doing for years. With that being said, I am so disappointed, discouraged and angry that my son's package which included all his suits, clothing, fraternity gear, PS4 and videos never made it to his destination. I shipped my package with the Greyhound Station in Columbia SC on August 9, 2016 at 821A. The agent assured me that it would get on the bus leaving at 1230p and would arrive at 730pm on Wednesday night. I son went to the station to pick up package and the agent there stated his bags were not on the bus. Subsequently, he checked the next following buses and still not bag. I called the 800# and spoke with the agent and she stated she couldn't track it until after 7 - 10 days business days. I asked to call Dallas and Houston to check to see if the bags were there. She put me on hold and came back within a min and told me the bags weren't there. That night my son tried to follow up and was told "good luck" getting either one of those stations to answer. After, much follow up with Dallas, Houston, Birmingham(no answer on any occasion). I am requesting a refund to replace the items

Read full review of Greyhound Lines
Hide full review
ComplaintsBoard
T
10:25 am EDT

Greyhound Lines customer service

I was the Oklahoma City bus station at 11 a.m. to pick up my brother. He was due to arrive at that time on a bus from Phoenix, Az. He wasn't on the bus. I waited in line to talk to the agent to inquire about the bus he might be on as well as an arrival time. The agent wouldn't tell me if he was on a list. First, he said it was against the law. I would have to ask the passenger (brother) he has no cell phone, I said. He said I could have had a gun waiting on my brother! I said no, he said take it up with your congress man!
That is just rude and un call for. I am concerned about my brother as he should have been on that bus. I am hoping to hear from him as to the next bus due in this evening. Customer service lacks and if this man doesn't like his job, he certainly shouldn't be representing your company!. I have no name but do have a description of him. Older grey haired man, with glasses and had on a red shirt. No uniform. Only three men were there. Two were younger and had on blue shirts. You can see who you had staffed at the time. I am very upset as I would never talk to anyone this way.
Tammy McGhee

Read full review of Greyhound Lines and 1 comment
Hide full review
1 comment
Add a comment
Wine Is Good
Wine Is Good
, US
Aug 01, 2016 5:41 pm EDT

It is called the Privacy Act, and it is the law. Without a court order, no one but relevant parties see those passenger manifests.

ComplaintsBoard
D
8:54 am EDT

Greyhound Lines my ticket purchase from greyhound

On 7/12/2016 I purchased a ticket online the purchase was completed, and the charge was made to my account. When I called to get the confirmation number I was informed that the date was today to leave and I could not get my fare back, I informed the person that I booked online and the cheap fares were for tuesday and wednesday. Now they have my money and I have no ticket for the day for my mothers return trip. The customer service is no help at all. My name is desiree dillard the client number is [protected].

Read full review of Greyhound Lines and 2 comments
Hide full review
2 comments
Add a comment
E
E
Eva Washington
, US
Aug 31, 2016 1:28 pm EDT

Advice write your reference number down as soon as you buy your ticket on something and keep it. Greyhound will work with you with a reference number and will refund money back. Travelers as for lost luggage remember most the time when you luggage get misplace is because you don't have a tag on it. Usually they take it off at your first rest stop because its not label. So to locate, do this yourself call all you rest stop and describe your luggage and some of what inside of i your luggage and I guarantee that you will find it. I did. When they find it they also sent it to your location. I travel a lot with greyhound and have had issue. but, all my issue was solve. So be patient and do your part to help and see that its not as bad as everyone say it is. I love it and travel no other way. Remember the driver got us there safe. Eva Washington Georgia

Wine Is Good
Wine Is Good
, US
Jul 18, 2016 5:45 pm EDT

Sounds like you keyed the wrong date online.

ComplaintsBoard
S
12:57 am EDT

Greyhound Lines dissatisfied customer/ bad service

On June 26, 2016 I was at the Philadelphia terminal trying to catch the 2:20 am bus. I was there on time the bus was late, when it did arrived the driver was rude and said he was only taking the 2:20 am passenger to New York he took maybe 5 passengers left came back said he only had 1 seat left. A passenger the 3rd or 4th passenger yell out behind that she had to go because she paid for her ticket. I do not understand what that meant and the driver took the passenger ahead of everyone else. To my understanding we are suppose to board by numbers and the driver did not do that. The bus came from Pittsburgh with passengers that boarded that should not have. I have a very important engagement that I have to attend early June 26, 2016 but now I may be able due to the fact that I was reissued another ticket for the time of 4:35 am with no compensation or reimbursement. I am not a pleased customer with Greyhound services at this time.

This is my old confirmation# [protected]

Thanking you in advance for taking the to read my complaint.
I can be reached at
Brenda Parker
482 Pine Street
Brooklyn, New York 11208
[protected]
[protected]@gmail.com

Read full review of Greyhound Lines
Hide full review
ComplaintsBoard
R
1:28 pm EDT

Greyhound Lines bus stations, customer service, bus drivers

5/16/16. Purchased a ticket for my son to travel today at 7:15 AM from Gallup NM to MD. My son was at the station a full 1/2 hr ahead of time and was at the counter picking up his ticket, and the clerk let the bus pull away from the station, stranding several people who were in line with my son. When my son asked them to stop the bus, he was told he would be arrested and ushered off the property. Mind you, it had not left the parking lot yet. He was told the bus for tonight was full and he would have to wait till tomorrow. He called me. I called so called Customer service. After talking to 3 people, I was put on with a supervisor who told me the bus was not there yet. I advised my son, and tracked the bus on line. 2 hrs later the bus mysteriously shows up in Albequerque, NM. Again I call Customer Service. Another so called supervisor told me she could do nothing but give me phone number to call so I could track the bus. By this time I had talked to 7 people. An hour and many attempts later, I finally get through to one of the stations and a nice clerk who actually made some phone calls. He assured me my son had a place on the bus tonight at 6:30, as he had talked to the driver himself. I asked him why I was lied to and told the bus had not arrived at the station yet. He could not answer. So I give my son the information and tell him to be standing there at 6:30. He has no where else to go, so I am sure he will be there. Another call to Customer Service, and 3 more people and a hang up in the process, I finally talk to someone who says that when he gets to his transfer point, he can ask for food vouchers. And that they will reimburse him for his lost time, but he has to call when he finally gets here. In short, I talked to no less than 11 people, and most were clueless, rude, and gave false info. I feel that the driver should be fired for NOT waiting for paying customers who where in the station AHEAD of time, getting their tickets, and customer service, as a whole should be revamped so the people who are there can actually HELP with these problems. NEVER ride with Greyhound. Every time my son chooses to do this, there are major problems.

Read full review of Greyhound Lines
Hide full review

Greyhound Lines In-depth Review

Overview: Greyhound Lines is a renowned bus transportation company that has been serving passengers for many years. With a rich history and background, Greyhound is known for its reliable and affordable services.

Ticketing and Booking: Booking tickets with Greyhound is a breeze, whether it's done online or through other channels. The website offers a user-friendly interface and easy navigation. Different ticket types, including one-way, round trip, and flexible options, are available to cater to various travel needs. Pricing is competitive, and the company often offers discounts to make travel even more affordable.

Bus Fleet and Amenities: Greyhound boasts a diverse fleet of buses that are well-maintained and comfortable. The buses are equipped with amenities such as Wi-Fi, power outlets, and reclining seats, ensuring a pleasant journey. Cleanliness is a priority, and passengers can expect a comfortable and hygienic environment. The company also provides accessibility features for passengers with disabilities, ensuring that everyone can travel comfortably.

Routes and Destinations: Greyhound covers an extensive network of routes and destinations, making it convenient for travelers to reach their desired locations. The bus schedules are reliable, and the frequency of buses is commendable. Direct routes and connections are available, providing flexibility and convenience for passengers. The website provides information on popular routes and destinations, helping travelers plan their trips effectively.

Customer Service: Greyhound's customer support is responsive and helpful, ensuring that passengers receive the assistance they need. Multiple contact channels, including phone, email, and live chat, are available for easy communication. The company is accommodating when it comes to ticket changes, cancellations, and refunds. Customer complaints and feedback are handled efficiently, reflecting Greyhound's commitment to customer satisfaction.

Safety and Security: Greyhound prioritizes passenger safety and complies with industry regulations and standards. Measures are in place to ensure the security of luggage and personal belongings. In unforeseen events, the company has emergency protocols and effective communication systems to keep passengers informed and safe.

Onboard Experience: The seating area on Greyhound buses is comfortable and clean, providing a pleasant onboard experience. Temperature control and ventilation are well-maintained, ensuring a comfortable environment throughout the journey. Entertainment options, such as movies and music, are available to keep passengers entertained. Additionally, food and beverage services are provided, allowing passengers to enjoy refreshments during their trip.

Punctuality and Reliability: Greyhound buses are known for their on-time performance, ensuring that passengers reach their destinations as scheduled. In the event of delays, the company handles the situation professionally and communicates with passengers effectively. Cancellations and rescheduling are infrequent, reflecting the overall reliability of Greyhound's service.

User Reviews and Ratings: Greyhound receives positive reviews and ratings from various sources, indicating high customer satisfaction. Common positive feedback includes the affordability of tickets, reliable service, and helpful customer support. Negative feedback often revolves around occasional delays or issues with specific routes. Overall, customers are satisfied with Greyhound and recommend the company to others.

Loyalty Programs and Rewards: Greyhound offers loyalty programs and rewards for frequent travelers. These programs provide benefits and perks, such as discounted fares and priority boarding, making travel more rewarding for loyal customers. Earning and redeeming rewards is easy, enhancing the overall travel experience. When compared to competitors, Greyhound's loyalty programs stand out for their value and flexibility.

Sustainability and Environmental Initiatives: Greyhound is committed to sustainability and reducing its environmental impact. The company employs eco-friendly technologies and practices to minimize its carbon footprint. It also partners with environmental organizations and initiatives, demonstrating its dedication to environmental stewardship. Greyhound maintains transparency by regularly reporting on its progress and initiatives.

Conclusion: Greyhound Lines is a reliable and affordable bus transportation company that offers a comfortable and convenient travel experience. With a diverse fleet, excellent customer service, and a wide network of routes, Greyhound caters to the needs of various types of travelers. The company's commitment to safety, punctuality, and sustainability further enhances its value. Whether you're a frequent traveler or planning a one-time trip, Greyhound is a recommended choice for a hassle-free journey.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Greyhound Lines customer service

Phone numbers

1800 231 2222 +1 (214) 849-8100 More phone numbers

Website

www.greyhound.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Greyhound Lines?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Greyhound Lines Customer Service. Initial Greyhound Lines complaints should be directed to their team directly. You can find contact details for Greyhound Lines above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Greyhound Lines. Discuss the issues you have had with Greyhound Lines and work with their customer service team to find a resolution.