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1.4 617 Reviews

Greyhound Lines Complaints Summary

64 Resolved
553 Unresolved
Our verdict: With Greyhound Lines's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Greyhound Lines reviews & complaints 617

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2:47 pm EDT

Greyhound Lines trip had to be cancelled

A vacation to Jamaica had to be cancelled because bus from Raleigh to Charlotte was oversold. Next bus would be to late to get to the flight.

Terms and condition say Greyhound will not be responsible for delays caused by breakdowns, road conditions, weather, or other conditions beyond the carriers' control. Overselling is not beyond their control.
Would not even allow a refund of the bus ticket.

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12:01 am EDT
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Greyhound Lines bus driver/schedule

Leaving Caesar casino on the scheduled 7:15p.m., first arriving at New York Port Authority, then scheduled to continue the trip to Brooklyn, the bus driver arrived on time. As we board the coach, the driver informed the passengers that asked if we are forwarding to Brooklyn he said he was late and there's a bus behind him in about twenty minutes later, leaving from Tropicana which will take you to Brooklyn. Now I know the scheduled buses arriving into Brooklyn, and these are two separate routes. This particular bus driver, no matter what route he has going to Brooklyn, he never want to go. If it's the 7:15p.m. from Caesar or the 10:30p.m from Resort. This behavior is very unprofessional and very rude, this inconvenience to passengers trying to get back home when we paid our money is very unfair. This bus #86017 was scheduled on Friday, July 22, 2011.

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3:08 am EDT
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Greyhound Lines filthy restroom philadelphia, pa.

before I boarded the bus at the terminal in Philly, Pa., I decided to use the restroom. It had to be the most disgusting restroom I ever encontered. The toilets were overflowing with feces, toilet paper everywhere, I did find one stall that I did use, I did not sit and I didn't want to wash my hands due to the sinks being black, the floor had a layer of dirt on it that I have only seen in barns, it was disgusting and the best part there was the card that the employee had marked that she had cleaned this restroom. It was checked off at 4pm, I used that restroom at 430pm. How can this be, this was my first busride and it was well until the restroom. Out in the lobby the employees were throwing paper at each other. Also I had just come from the Rothman seeing the doctors and I asked for some ice in a cup and said I would gladly pay for it, no way againest company policy so I had to buy a soda I did not want and chewed the ice and threw the soda away. Greyhound you gotta clean up that restroom, theres enough bacteria out there and they wonder how people get sick. The terimal in Scranton, Pa. was spotless and the employees helpful and caring. I rode the Martz buslines but used the Greyhound bus terimals. Thank you.

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Mr. Gargillo
Philadelphia, US
Dec 12, 2011 4:25 am EST

I was singled out from the crowd, searched in a humiliating maner. The fat old black security guard was showing me off to the passengers waiting for their buses. He found my yogurt, pulled out the spoon and proceeded to call me a crack junky! When asked if I have any drugs guns or knives, I said "no", but since I was in Philly for work as a Construction crew, I did have tools. So I always tell them. Everything that was sharp was confiscated! I politely asked if I can I please leave it here with my coworker, he answered that once its confiscated it cant be returned. I told him that wheni boarded the bus to go to Philadelphia I was never informed that some items cannot be taken onboard, even under the bus forget carry-on! I took those same tools on the airplane with me, checked in luggage! He proceeded to state derogatory remarks about eberyone from my state! Even the other passengers were uncomfortable and spoke up. I feel like crap! Greyhound treats its passengers like garbage. Why would they employ people like this?! The girl behind the countet could not even tell me his name. He had no badge, no name tag, just a dirty old ripped BDU pants and jacket. Wow! I am making the time to see my lawyer.

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9:33 pm EDT
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Greyhound Lines lost luggage, poor customer service, harassment

I was treated with prejudice and man handled by a security guard, without provocation. Drivers were all rude and condescending, bossy and disrespectful, not at all helpful. Complaints department has not been helpful in resolving my complaints or finding my luggage they lost in Amaillo, TX. Greyhound requires that customers be in charge of their luggage, yet in Amarillo, TX, I was shoved into the station and denied acess to my luggage for transfer. Literally shoved and yelled at. Of course Amarillo was the last place I saw my luggage. This issue has not been resolved after months of my compliance with their requests. I have received nothing but a run-around from them. And a rude one at that! Greyhound is by far the worst travel service in our nation. What they get away with is numerous violations of the law and civil rights as well as the worst possible customer care I have ever experienced. In hindsight, I should have pressed charges against the security guard who shoved my elderly face against the side of the bus, with his arm against my neck and forced me to dump my pockets out on the ground. I have sent 2 letters to greyhound, hand written complaints, one was sent back to me in a greyhound stationary envelope with no explanation or response. Greyhound lost my original baggage claim ticket when I sent in my claim form. To date they are claiming they neither received my claim ticket, my claim form, nor my letters. I will be filing a small claims suit against them, and I will not ever reccommend their service to anyone, nor use their service personally again. Upon finally getting a service representative from their corporate office on the phone, [protected]) I was put off for another 7-14 days for them to resolve my complaint. I will not wait any longer, my suit will be filed in 3 days. I have had a file# from greyhound since April 10th, 2011. How does one get a file# from the baggage claim dept. if they never received my paperwok, as they claim? Nothing but an endless run-around! NO Greyhound should be their motto!

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12:27 am EDT
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Greyhound Lines customer service from corp office

So I called Greyhound Bus service to find out a schedule and price for leaving out of their terminal in Trotwood, Ohio and I guess their customer service in their Corp offices in Texas isn't aware that they actually have a terminal in Trotwood Oh and yes guess again, it's handle by Mexican trying to talk English. Well sorry if they don't know where their own terminals are how can they assist the customers!

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dcombs
, US
Jul 06, 2011 2:30 am EDT

Where is the terminal in TROTWOOD? There is a terminal in DOWNTOWN Dayton. You might want to know what you are talking about before you spout off at the mouth.

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11:55 pm EDT
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Greyhound Lines incorrect addesses location

I was suppose to catch a Greyhound from Greenville, TX 4521 Walton Ste 702, Greenville, TX on 6/27/11 at 12:05. I checked the website and call [protected] to confirm that the bus station was still there. I got two different addresses and the phone number [protected] rang and rang for more than 10 times each time I call which was over 10 times, no answer. On 6/27/11 I drove to 4521 walton Ste 702 Greenvile, TX which was I caught the bus 9/2010 and address on the [protected] number. when I arrived a man at the station said bus station had moved to Chevron station. I asked what was the address, he stated over the bridge make a left. I stopped and asked three or four more business and no one knew where the station had moved to. I called [protected] again and again, no answer. I stopped at Enterprise Car Rental, don't know. I stopped at Exxon station, don't know. I stopped at another Chevron, lady said no Greyhound here. I told her the other guy at 4521 walton, said Greyhound moved to Chevron station. She said there is a Chevron going toward Dallas TX on the right hand side. At this time it is now 1:00 PM, the bus was suppose to leave at 12:05. When I found the station where Greyhound had moved to the bus had left and I miss my flight back to Seattle. I called the Airlines and told them what happen American Airlines would not honor a date change without me payi ng $1, 100.oo for a change fee and difference in ticket. I then check another airlines, Alaska and found a ticket for $553.70. I had to also had to take a taxi from Greyhound in Dallas to the DFW airport and had to pay $58.75 becuase my reserved SuperShuttle on 6/27/11 would not honor a change date. Total expense incurred due to Greyhound not update address location on website or at the [protected] number was $612.45. I sent an email to Greyhound to this effect and they said they are not liable for the cost incurred due to not update Greyhound address on website, at [protected] or no answer at station phone number [protected].
I want Greyhound to reimburse me for the cost incurred because I could not get back to Dallas due to no forwarding address on either communication.
D. Bagsby
Seattle, WA 98133

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7:40 pm EDT

Greyhound Lines waste of money

I recently took a one way out of Dayton, Ohio to Chicago, Illinois.. It is normally a 5 hour drive;. My family waited for my "express bus" to show up to the terminal and became worried after waiting an hour past the scheduled arrival time!. First of all, the bus was extremely nasty with paper, used baby pamper and bloodied tissue on the floor". The seats were so nasty and dirty I could literally see the dirt on the seats.. Upon alertingt he driver as to the condition of the bus, I was told that the tissue paper and pamper would be removed but nothing else as he has a schedule to keep!. I have rode with Greyhound for a number of years and the condition that this bus was in sealed the deal for me!. I will no longer waste my money for less than professional service and would advise anyone else not to ride especially if you have a scheduled function to attend as Greyhound is not on time, unprofessional and solely out to make money no matter how unsatisfied the customer may be!

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3:23 am EDT
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Greyhound Lines san bernardino depot

On Monday, April 4, 2011 at 1:10pm in the afternoon, I walked into the San Bernardino Bus Depot with my 14 year old God-Daughter to purchase her a ticket on the 1:30pm bus to Victorville, California. I was assisted by Monique who informed me that the bus was full, but she would wait until the bus arrived and talked with the driver to see if there were any available sits. She informed me and I quote, “just have a sit and I will let you know when it gets here and if there are any sits.” My God-Daughter and I sat down and began watching Television, at 1:45pm I returned to the counter and asked her if the bus had come yet and she said, and I quote, “no”. I sat back down and continued watching television. Once again, at 2pm, I returned to the counter and asked her if she had any idea how much longer the bus was going to be and she said, and I quote, “the bus had left.” Needless to say, I was livid and asked her why did she not inform us that the bus had left, and that there were no sits. Her reply was very unprofessional and extremely rude. Even though I was upset, I was more than courteous to her. My reply was that of a normal response to someone who had driven over 40 miles to get there for nothing. She said, and I quote, “ I HAD MORE TO DO THAN SELL YOU A TICKET.” Yes and I repeat, she said, “ I HAD MORE TO DO THAN SELL YOU A TICKET.” After I got over the shock, I asked her how long did she intend for me to sit there if I had not come up and she said, “ that was not her problem” OMG. I was in shock. I informed her that I wanted to speak to her Supervisor and she said he had gone home for the day. I asked her for her complaint line number, and I informed her that I was going to file a complaint, and she told me and I quote again, “I WILL DIAL THE NUMBER”. At this point, I did not want to get as ignorant as she was so I asked her about the next bus and she said there would not be another bus until April 5, 2011 @9:30am. I asked her if I could buy a ticket now for the bus in the morning and she told me “NO”. I left, but I was not happy. I drove back to Murrieta, California and returned the following morning at approximately 8:15am, to find the Manager Steve just as rude and unprofessional as she was. I waited in line, and when I walked up to the counter Steve told me the bus was full and I would have to wait. I sat down without saying a word, and ten minutes later, Monique arrives at work and signs in. She calls the next gentlemen in line and immediately begins to collect his money for his ticket to Victorville, California. I jump up and told Steve, I thought that bus was full why is she selling him a ticket and he too, was rude. He yelled and I have witnesses, “DID SHE SELL IT? DID SHE SELL IT? DID SHE SELL IT?” I SAID NO BECAUSE I STOPPED HER. BUT THE GENTLEMAN WAS GETTING READY TO PAY HER. HE SAID “SO, I DON’T CARE, SHE DID NOT SELL IT “AND AGAIN I SAID BECAUSE I STOPPED HER. HE TOLD ME. “ GO SIT DOWN OR YOU WILL REGRET IT”. I GOT MY SELL PHONE AND CALLED THE COMPLIANTS LINE [protected]. The gentleman on the phone whose name I had stored in my old phone took the complaint and asked to speak to Steve they exchanged ID numbers. I was able to put my God-Daughter on the 1:30pm bus, but Steve called the police on me, who followed me to Stater Bros as well.

I know the San Bernardino area has a lot of low-income individuals who have no choice but to get on a bus regardless to how they are treated. Not that I am better than anyone, but I can fly if I want to, but my 14 year old God-daughter is afraid to fly when she comes and sees me. I am a cancer patient and driving to get her in Victorville from Murrieta is a little bit hard for me due to my medical condition and her mother is blind and cannot drive. The drive from Murrieta to San Bernardino for those two days in a roll was extremely hard for me and as a result of the treatment I received from Monique and Steve, my health as gotten worse and I had to stay in bed for more than 4 days after the ordeal.

Please let it be known, that I will NEVER EVER USE GREYHOUND SERVICES AGAIN, I HAVE INFORMED AS MANY PEOPLE AS POSSIBLE OF MY ORDEAL, AND THEY TOO HAVE AGREED THEY WILL NEVER USE YOUR SERVICES AGAIN.

After contacting the complaint department by phone that day, I felt by now someone would have contacted me with a formal apology. Unfortunately, that has not transpired.

I would like my money back, as well as reimbursement for the gas I had to spend driving three extra trips due to your employee’s lack of commitment to her customers who pays her salary.

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4:10 pm EDT

Greyhound Lines can't get facts right

Me and my friend were going to New York City for a day. we had tickets for the 12:15 am bus but he called to see if we could get there at a later time. Greyhound never mentioned anything about a $15 dollar fee to change the time and they said that there was a 6:55 am bus that we could take. We get to the Syracuse terminal and asked about the 6:55 bus the employees said that if we wanted to change the time that it would cost $15 and that there was no 6:55 bus. lucky for us the supervisor let us get on the 8:45 bus instead. so we made it to New York City. however we were coming close on not making it back home because on our ticket said that we had to go to Pen Station to board our bus. when we asked them where we go to board they said that buses don't go in and out there and we had to go to port station which was ten blocks from there. I hate to say this but i'm never taking a greyhound bus ever again because they don't give out the right information. the next time I go to New York city with friends i'm taking a plane.

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4:49 pm EDT
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Greyhound Lines service of bus

Hi,
I want to complain about Greyhound bus driver who drives bus almost everyday in morning around 4:40 AM or 4:45 AM. They are very rude and racist. I was standing in line after 1st person and there were 2 black young ladies were behind me. Bus driver was also black lady she came and she said I have only 2 seats left and then she took those black ladies with her. I had to travel that bus every day for work. It was so upsetting me because of that i was late from my work. I think Greyhound should check out their emloyees.

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8:46 pm EDT
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Greyhound Lines rude, lying, cheating

I have used Greyhound many times, never a problem until New Orleans, April 28 at 9 am. Ticket taker refused to let me buy a ticket because I had to use my cell phone to get one and she said "you cant use a cell phone in the terminal." I had to get to my family after the tornado in Alabama. I had to wait until 830 pm that day to get on the bus, because of this horrible employee. I had to hang around New Orleans for 12 hours to get my bus. She would not even listen to my situtation and offered no assistance. I had to go outside to use my phone, while she and her policman boyfriend (he was behind the counter) were passing a cell phone back and forth, giggling and offering no customer service to anyone except their buddies. I want as many people as possible to know about this. My family needed me as soon as possible and this woman was my holdup.

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11:23 pm EDT

Greyhound Lines the worst service in the world

I bought a ticket from Pittsburgh PA to Wilmington DE. On the ticket, depart at 5:00 am and arrive at 11:50 am. Actually, departed at 7:20 am and arrived at 5:10 pm. Greyhound never follows its schedule?

For the minimum words of 100:

I bought a ticket from Pittsburgh PA to Wilmington DE. On the ticket, depart at 5:00 am and arrive at 11:50 am. Actually, departed at 7:20 am and arrived at 5:10 pm. Greyhound never follows its schedule?

It is the worst service in the world. Never take it and leave it alone.

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7:56 pm EST

Greyhound Lines greyhound buses are not reliable enough

Don't take greyhound, rather go for cityliner or catch a taxi. I got onto bus 1701 GJND1002 Joburg-Newcastle-Durban at 10:00am this morning and only arrived at newcastle at 18:00 this evening because of what greyhound said in there smses to be a 'technical fault' and 'road works' when actually it was because the bus broke down twice and they had to send a mechanic from jhb. We waited in standerton for two and a half hours so that the joburg mechanic could tell us the same thing as the standerton mechanic. The hostess of the bus told us that this happens regularly. I want to know how often evaluation checks are done on those buses. The problem with our bus was that everytime it came to a complete stop it broke down. Pathetic to offer that kind of service after I paid R260 for my ticket, cityliner is only R150, however I chose greyhound because it is apparently the better choice. Well apparently not!

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Karen Du Plessis
, ZA
Aug 06, 2012 1:16 am EDT

Yes, i very disappointed customer. I traveled with Citiliner on friday night as I urgently needed to go to Durban. It was the most horrible service and trip I ever had. We left East London station 2hrs later than scheduled time(22H45) and reach Durban 16h00 on Saturday afternoon. No apologies! Only a unfriendly driver and a faulty bus. It is a disgrace and insult, Greyhound was the best but it seems money is more important than clients! If I can give anyone advice don't even think of getting onto Greyhound buses! Disgusting! Their service is bad, bad, bad. Me and my friend needed to be at a meeting and had to hire a private taxi because our transport could not pick us up at the time the bus arrived. They don't even assist anyone. Very disappointing! I will let my voice be heard and Greyhound must pay for their poor service!

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3:55 pm EST

Greyhound Lines greyhound not arriving on time as stated in the tt

I travelled by bus from PE on Tuesday afternoon at 17:00 to Jhb. The bus was scheduled to arrive in Jhb at 8:45. It only arrived in Jhb at around 11:00. I was supposed to go to work but could not as the bus was too late. To make things worse no one at Greyhound explained why we are late or appologize. When I talked to few people I know who uses Greyhound they tell me that Greyhound normally do not arrive on time and I should not use it if in hurry to arrive on time. I have never noticed before as I normally use it when not in a hurry to arrive on time. From now on I will only use Greyhound if not in a hurry. The real reason I will continue with them is that I am a vitality member.

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1:02 am EST
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Greyhound Lines online promotion

Online buddies, inc.
World profile promotion..

Attention: winner!

Greetings from zorpia company, my name is rose denise, I am the officer assigned to winners in cash in the prize awarded labels.
The draws for the participants were randomly selected and drawn from a wide range of labels that guests enjoy their patronage. The selection was made through a computer draw system associated person alias labeling account subsequently won you £350, 000.00 (Three hundred and fifty thousand great british pounds sterling's), as a boat of winners. As part of international promotions program, which commenced this year january 2011 in united kingdom, london.
This promotion is approved by the british game and also licensed by the international association of gaming regulators (Ia gr). This promotion is the 1st of its kind and we intend to sensitize the public. To begin the verification process of your prize, you are required to fill out the form below and send back to us.

Note: all information is strictly confidential and used only for the purpose that has been requested.
(Section a personal information *)

Section a*personal
Prefix (Mr., mrs., ms., dr., etc.):
First name:
Middle name:
Last name:
Date of birth (Yyyy-mm-dd):
Gender:
Occupation
Address:
City/state/province:
Country:
Section b *winning information
Winner mobile number
Next of kin names
Amount won (In figure) £
Amount won (In words)
Section c *internet
Contact email address (S) 1.
2.
Internet connection

(Section c * internet e-mail address of contact (S) are you a member of another dating site (If yes, name)

I wish to congratulate you on behalf of all members and staff of zorpia and wish you good luck as you spend your good fortune.

World mobile promotion headquarter.

Please endeavor to quote your qualification numbers (Zpp-816-7779, g-700-8)

Regards,

Claims agent
Mrs. Rose denise.

Online buddies, inc.
World profile promotion..

Attention: mrs. Beverly evadne daley,

I am in receipt of your mail and accept my congratulations on behalf of all the members of staff of the world mobile just conclude promotion. As was explained to you earlier, you have been chosen among two others to receive the sum of (350, 000.00 gbp) in our promotion programmed that was held in united kingdom.

Please note that, we have confirmed your information, and your payments has been processed. We are processing your bank draft to grey hound courier office and will be receive by their agent who would in turn open communication with you in regards to how you would receive your winning payment.

Everything was done in such a way that our payments mode would meet the standards set by the lottery boards.

You are therefore advised to contact the delivery company/payment center grey hound courier agent with this security number: {zp/lot/2720}

This is a courier company registered under the courier exchange programmed in the uk, we have contacted them to be in charge of the delivering of your package to you in your country which includes your winning certificate and a bankers cheque for three hundred and fifty thousand pounds sterling issued in your name or cash, including all the other covering documents that you won the sum from the world mobile promotion that has already been dispatched to them.

Below is the contact of the delivery officer.

Grey hound courier services
Delivery department.
E-mail: [protected]@yahoo.co. Uk
Contact customer attendant:
Mr. Smith martin.

Delivery services - warehousing - logistics collage

You are hereby advice to make a direct contact with the grey world courier service for further processes and to facilitate the immediate delivery of your winning prize, please note accordingly that the zorpia award board subjected that beneficiary who are non-resident of the united kingdom are required to cover the expenses for their prize delivery by the courier company.

In furtherance, copy of your prize winning certificate have been sent to the courier company, for further correspondence and with due certification, please update this office with your current status for subsequent development.

Congratulation once again.

Regards,

Claims agent
Mrs. Rose denise.

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Bozidar Tezak
, HR
Mar 22, 2011 1:27 pm EDT
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Gospodo i ja sam dobio ovakvo pismo o nagradi 350.000, 00 funti. Što mi je raditi? Promotion!
Online Buddies, Inc.
WORLD PROFILE PROMOTION.

ATTENTION: Winner

Greetings from Zorpia Inc company, My name is Maria Grey, I am the officer assigned to winners in cash in the prize awarded labels.
The draws for the participants were randomly selected and drawn from a wide range of labels that guests enjoy their patronage. The selection was made through a computer draw system associated person alias Labeling ACCOUNT subsequently won you £350, 000.00 (Three Hundred And Fifty Thousand Great British Pounds Sterling's), as a boat of winners. As part of International Promotions Program, which commenced this Year 2011 in United Kingdom, London.

This promotion is approved by the British game and also licensed by the International Association of Gaming Regulators (IAGR). This promotion is the 1st of its kind and we intend to sensitize the public. To begin the verification process of your prize, you are required to fill out the form below and send back to us.

NOTE: All information is strictly confidential and used only for the purpose that has been requested.
(Section A Personal Information **)

(Section C ** Internet e-mail address of contact (s) Are you a member of another dating site (If Yes, Name)

Section A**Personal
Prefix (Mr., Mrs., Ms., Dr., etc.):
First name: BOŽIDAR
Middle name:
Last name: TEŽAK
Date of birth (yyyy-mm-dd):
Gender: PRODAVAČ – SHOPMAN, ATTENDANT
Occupation ALTERNATIVE MEDICINE

City/State/Province:
Country: HRVATSKA - CROATIA
Section B **Winning Information
Winner mobile number
Next Of Kin Names
Amount won (in figure) 1.000, 00 Eura/ monthly
Amount won (in words) Thousand euro
Section C **Internet
Contact email address(s) 1.
2.
Internet connection

I wish to congratulate you on behalf of all members and staff of the ZORPIA INC COMPANY and wish you good luck as you spend your good fortune.

Please endeavor to quote your Qualification numbers (ZP)

Regards,

Claims Agent
Moj emajl: bozidar.tezak@vz.t-com.hr

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9:40 pm EST

Greyhound Lines bad service

I got to the station walked in turned around and left. I didnt need anymore time to realize I was getting into the nightmare of my life. Los Angeles greyhound station should be the topic of a reality show on stress fear unbelievable travelin conditions. If you have seen a movie about third world travel horrors this is it. You would think theyd be a modern sleek shining flagship for greyhound considering there were around 500 people in there. I couldnt believe it over 100 people in line to buy a ticker and ONE salesperson... LET ME REPEAT ONE salesperson. I just left. And as I left I heard alot of men grumbling under thier breath starting to pick fights etc and I only blame greyhound BECAUSE I CALLED before i went down there and the man said I KNOW NOTHING I CANT TELL YOU ANYTHING.

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Jack
, US
Apr 08, 2010 9:43 am EDT

I recently took a trip from Chicago, IL to Detroit, MI during the weekend of 4/2-4/4 with Greyhound and had the worst experience. I am filing a complaint because the utter lack of customer service on all phases of your company including the stations, website, and event the destination station I ended up at.

My original ticket stated to pick up tickets at will call at the CTA station in Chicago at Cumberland Ave, but the ticket office was closed. Also, the bus was not even leaving from the station and was supposedly leaving from another station downtown Chicago which was not stated anywhere on my emailed receipt. I even checked the website to make sure the address of the station was correct.

I called your customer service line, but it was only available from 7am-7pm; my bus was supposed to leave at 7am that morning and I could not get in touch with anyone to assist me until it was too late. I spoke with a customer service representative Powell ID# 4144 and his attitude did not help my situation. He repeatedly did not allow me to speak with a supervisor and did not alleviate my concerns. Working in customer service for the past 10 years, I have not seen this type of service in so many facets of a company.

I had to drive out of my way to the downtown Chicago station to make the next bus that left at 10am, but when I finally reached the station, I was not allowed to change my ticket. Instead the ticket agent only let me take the 11:45 bus which also changed my return trip for no reason whatsoever. I ended up in Detroit 4 hours past my original plan which was an inconvenience. On top of that, my return trip was changed to depart from Toledo, OH instead of Detroit and caused a problem for me to drive 45 minutes out of my way to just go home.

Overall this was the worst experience traveling on a bus and will not recommend Greyhound to anyone. I expected more and will not only submit this to the BBB, but all of my local news and media outlets to make sure no one will go through this process again.

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Greyhound Lines horrible service and buses

Most horrible experience ever! Greyhound bus lines should be ashamed of themselves on the way they conduct business and treat their customers! We took the greyhound bus from san ysidro, ca to los angles, ca. The bus made a stop in san diego and that's when the mistreatment of their customers was blantely obivious! The bus driver told us to get off the bus because it was broke, mind you that is is at 12 midnight on a cold cold night! He didn't give us any information just to sit and wait in the lobby! Everyone got off and did as they were told without any question of when the next bus will come... It seemend that they were use to the mistreatment by greyhound or they were afraid to ruffle any feathers... Clientle is lower-income and may or may not be documented immigrants. Dispite the clientle's socio-economic or resident status, people need to be treated with respect! The bus finally came at 1:30 am... The bus that came and pick us up was a dingy, dirty and smelly bus that had a broken heater! During the torturous ride back home to la I can see the cold mist as I breathe! This type of service is pure abuse of people who are afraid to speak up for their rights! There were children on the bus no younger than 4 years of age! Something needs to be done to regulate and monitor greyhound bus lines and their terrible 2nd class treatment of their customers!

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Donald Baker
Sturgis, US
Mar 30, 2013 2:36 pm EDT
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I had to same experience. Our driver actually got lost in SD after giving the passengers a smoke break he went up the ramp in the same direction we just came from. I had to go up and tell the guy he's going the wrong direction.
In Pontiac MI the young black man at the desk refused to help me get a cab to take me to a motel because I don't own a cell phone. He told me to have a good day and went back to his computer game. I finally started walking toward downtown Pontiac in this tough looking neighborhood.

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Greyhound Lines the service was terrible and the trip disgusting

My girlfriend and I decided to go to Mozambique for a holiday. When we booked our tickets we were given instructions to be at the bus stop half an hour early. the bus was ment to depart at 7:15. We were there at 6:30 only to wait until 8:30 in the rain. We were then further delayed because the trailers axle broke. After that the replacement trailer had the wrong size hitch. By this point we were delayed by +- two hours. On arrival at Matoala we were told our bags were in the wrong compartment and would be taken to Maputo. This was a big problem for us since our driver did not know the location of the stop in maputo. Out luggage was thrown on the floor and no form of identification was required to collect the luggage. By the time we got all our bags it was 20:00.

Then, upon returning to South Africa the bus was late AGAIN. This time only by 30 mins. Once we were on the bus we realsied that the aircon was not working. This is unacceptable considering we were in Mozambique where the temprature is always extremely high.

The service was terrible and the trip disgusting.

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Adammada
Chicago, US
Dec 22, 2010 2:57 am EST

Wrong country and company

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Greyhound Lines - unbelievable horrific experience

On tuesday, november 16, 2010, I went to the memphis greyhound bus station on union avenue to wait for the 10 p.M. Bus to dallas, tx. I had traveled greyhound quite frequently before from this station and although service has never been great, it has also never been as awful as what happened to me that night. First of all, the station was freeing cold. And...

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Greyhound Lines lost baggage

I recently took a Grey hound bus on Thurs. evening the Nov.14th, departing out of Wichita Falls Texas. I personally helped the driver load my 2 bags on to the bus. One being a suitcase containing all my clothes, personal hygiene items, cancer medication, and processor I use to compose music with. The second bag was a Stanley tool box on wheels which held over 3 thousand dollars worth of my work tools.
We stopped to change buses in Amarillo, at which time I went to assure my bags would be taken off my bus and placed on my new bus. Workers who were loading and unloading told me I was in a restricted area and rudely told me to go inside the station and assured me my bags were loaded on my new bus.
We then arrived in Phoenix where we were to grab our bags and put them on our new bus which was headed to my final destination which was Yuma, AZ. My bags were NOT on the bus! I was told that they would be in Yuma when I arrived that evening. Upon arrival, they were not there!
The counter person told me that they were on the way and would be in today Sat. the 14th at 1 PM, I went down to the station at 1 pm and of course they were not there. I was told "hey, maybe try back at 9 tonight" and was not offered any help or a solution.
Since these bags contained my work tools I have so far lost a whole day of wages, and life saving medication which I cannot replace till Monday since it is the weekend and the doctors office is not open.
Grey hound has only pushed me away when asked about their negligence and have only told me false lies, to please me. This company does not care for the needs of their passengers, still right now I continue to loose wages and still have not been offered a solution.

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Robert Mock
, US
Apr 22, 2019 1:23 am EDT

Greyhound stole my property terrible service

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AmadorG
, US
Nov 13, 2017 3:20 pm EST
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They lost my aunts luggage on September the 20th 2017 and we have been trying to get someone to tell us where the bags are at. We have filed claims and done everything that they have told us to do and it is now November 13 and still nothing. I asked for there legal departments phone number and address to send a demand letter and they gave me the phone number I called originally. Terrible service. I would never ride on Greyhound!

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Megan Devou
, US
Mar 29, 2017 10:18 am EDT

The station in Amarillo bus station is by far the worst station I have been to the staff and management re worthless and do not do their jobs a lady I was traveling with had her purse stolen another lady sitting close by had said she seen a young man carrying it and even asked if it belonged to the lady who was sitting there in which she replied no the sound man proceeded and boarded the bus with the lady's purse when the manager was approached the manager with this knowledge straight up told her he can not and will not check the bus that the man had gotten on simply because the purse went missing in the attached restaurant...that is bs and inhuman. Shame on Amarillo for hiring such worthless workers who treat their traveler's Ike they do not matter as for my family and I greyhound will never be a travel option for us. If a manager is allowing someone to get away for stealing then there is no telling what else he is willing to let pass. Shame on you Amarillo greyhound!

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greyhoundsux
, US
Jan 30, 2015 7:07 am EST

and heres the worst part. THEY WONT GIVE U A DIME EVEN THOUGH THEY SAY THEY WILL. they will make you fill a claim form wait six months then send a letter saying that they have investigated the matter and feel they are not going to pay for it. they are ###. i hate greyhound with a passion

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starlamoore
, US
May 08, 2011 12:06 am EDT

Funny, the same exact thing happened to me IN AMARILLO. They told me they'd moved my luggage to the next bus. "Oh, don't worry, we've already taken care of it!" they said. I stressed to them to MAKE SURE they'd moved it. EVERYTHING I owned was in there, including my clothes, wedding video, birth certificates, and all my Early Childhood Education certifications. Without them, I can't get a job. I've moved all the way from Ohio. I am in a new state with NOTHING but the carry-on bag I had, which only contained my sketchbook and jewelry. And they are treating me as if the whole ordeal is my fault. Because of a flaw in THEIR original paperwork (they wrote San AN, instead of San Angelo), we have decided to sue. I will be using your post as additional evidence and hopefully making some changes to the way that greyhound runs their luggage service.

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MARIO GRIGGS
BOLIVAR, US
Mar 26, 2011 3:53 pm EDT

I TRANSFERRED BUSES IN AMARILLO TEXAS MARCH 25, 1:45 a.m. and was rushed to get on the bus and not allowed to get my bag. my bag was in my view, myself and others were assured that our bags would be placed on the bus and when we got to denver colorado none of our bags were there. I called every possible destination and my bag has not been located.IM here in denver with no clothes or medication and all they can say is fill out a claims form

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MARIO GRIGGS
BOLIVAR, US
Mar 26, 2011 3:44 pm EDT

OMG !THE SAME THING HAPPENED TO ME IN AMARILLO MARCH25 AND THEY WERE RUDE TO ME AND ASSURED ME MY BAG WOULD BE PLACED ON THE BUS.NOW ITS MARCH, 26 I HAVE NO CLOTHES AND ALL THEY COULD SAY WAS COME AND FILL OUT A LOST BAGGAGE CLAIMS FORM.

Greyhound Lines In-depth Review

Overview: Greyhound Lines is a renowned bus transportation company that has been serving passengers for many years. With a rich history and background, Greyhound is known for its reliable and affordable services.

Ticketing and Booking: Booking tickets with Greyhound is a breeze, whether it's done online or through other channels. The website offers a user-friendly interface and easy navigation. Different ticket types, including one-way, round trip, and flexible options, are available to cater to various travel needs. Pricing is competitive, and the company often offers discounts to make travel even more affordable.

Bus Fleet and Amenities: Greyhound boasts a diverse fleet of buses that are well-maintained and comfortable. The buses are equipped with amenities such as Wi-Fi, power outlets, and reclining seats, ensuring a pleasant journey. Cleanliness is a priority, and passengers can expect a comfortable and hygienic environment. The company also provides accessibility features for passengers with disabilities, ensuring that everyone can travel comfortably.

Routes and Destinations: Greyhound covers an extensive network of routes and destinations, making it convenient for travelers to reach their desired locations. The bus schedules are reliable, and the frequency of buses is commendable. Direct routes and connections are available, providing flexibility and convenience for passengers. The website provides information on popular routes and destinations, helping travelers plan their trips effectively.

Customer Service: Greyhound's customer support is responsive and helpful, ensuring that passengers receive the assistance they need. Multiple contact channels, including phone, email, and live chat, are available for easy communication. The company is accommodating when it comes to ticket changes, cancellations, and refunds. Customer complaints and feedback are handled efficiently, reflecting Greyhound's commitment to customer satisfaction.

Safety and Security: Greyhound prioritizes passenger safety and complies with industry regulations and standards. Measures are in place to ensure the security of luggage and personal belongings. In unforeseen events, the company has emergency protocols and effective communication systems to keep passengers informed and safe.

Onboard Experience: The seating area on Greyhound buses is comfortable and clean, providing a pleasant onboard experience. Temperature control and ventilation are well-maintained, ensuring a comfortable environment throughout the journey. Entertainment options, such as movies and music, are available to keep passengers entertained. Additionally, food and beverage services are provided, allowing passengers to enjoy refreshments during their trip.

Punctuality and Reliability: Greyhound buses are known for their on-time performance, ensuring that passengers reach their destinations as scheduled. In the event of delays, the company handles the situation professionally and communicates with passengers effectively. Cancellations and rescheduling are infrequent, reflecting the overall reliability of Greyhound's service.

User Reviews and Ratings: Greyhound receives positive reviews and ratings from various sources, indicating high customer satisfaction. Common positive feedback includes the affordability of tickets, reliable service, and helpful customer support. Negative feedback often revolves around occasional delays or issues with specific routes. Overall, customers are satisfied with Greyhound and recommend the company to others.

Loyalty Programs and Rewards: Greyhound offers loyalty programs and rewards for frequent travelers. These programs provide benefits and perks, such as discounted fares and priority boarding, making travel more rewarding for loyal customers. Earning and redeeming rewards is easy, enhancing the overall travel experience. When compared to competitors, Greyhound's loyalty programs stand out for their value and flexibility.

Sustainability and Environmental Initiatives: Greyhound is committed to sustainability and reducing its environmental impact. The company employs eco-friendly technologies and practices to minimize its carbon footprint. It also partners with environmental organizations and initiatives, demonstrating its dedication to environmental stewardship. Greyhound maintains transparency by regularly reporting on its progress and initiatives.

Conclusion: Greyhound Lines is a reliable and affordable bus transportation company that offers a comfortable and convenient travel experience. With a diverse fleet, excellent customer service, and a wide network of routes, Greyhound caters to the needs of various types of travelers. The company's commitment to safety, punctuality, and sustainability further enhances its value. Whether you're a frequent traveler or planning a one-time trip, Greyhound is a recommended choice for a hassle-free journey.

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