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Greyhound Bus Lines / bad customer service

1 1465 Chester AveCleveland, OH, United States Review updated:

On 06/10/08 I was scheduled to leave Syracuse, NY at 630AM for Cleveland, Ohio. The driver was a no-call, no-show for his job. The arrival time in Buffalo was 1130AM. I was inconvenienced having to wait in that horrendous section of Buffalo till 2PM. I arrived in Cleveland at 6PM.

My biggest complaint is my baggage was checked in from Buffalo to Cleveland. When the bus driver opened the luggage bays he left. No where to be seen! There were ten customers including myself waiting for a baggage handler who I never saw! We all waited ten minutes and then started looking for our own luggage.

I might add, only one month ago I had major surgery at the Cleveland Clinic and lifting and especially crawling in the bottom of a Greyhound Bus was certainly against my Dr's restrictions.

I did retrieve my luggage as other dissatisfied customers did. I might add there was one customer whom had his lap top stolen when he was in the bottom of the bus also! I lost a pair of prescription eyeglasses through thid fiasco of this self-service retrieve your own luggage. They value $100.00. Tough luck chump, that is the attitude I received when I reported it to the baggage claim department, I was responded with a tough luck chump attitude!

I will tell every contact I know not to use Greyhound Bus Lines. Being in retail for over 30 years word of mouth of a dissatisfied customer is the worst possible advertisement in the retail business.

I personal feel you should refund my ticket fee of $80.00 and the $100.00 for the lost eyeglasses. Enclosed recopies of the ticket and the baggage claim stub. I suggest strongly you take care of this matter or I will get my lawyer involved.

Va
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Comments

  • Sh
      13th of Aug, 2008
    0 Votes

    To whom it may concern;

    My name is Shareef Aleem, and I am a community activist in the Denver Metropolitan area and host of a local radio talk show. Over the years I have helped many people that have had conflicts with corporations and the local, state and federal government.

    Now, I find myself a victim of Greyhound Bus Lines. On April 1st, 2008, I was returning from Phoenix, AZ. I witnessed very rude behavior on the part of Greyhound employees.

    First, while standing in line waiting to purchase my ticket, I noticed an African man, who had trouble speaking English being told by a rude ticket agent that he would have to go to the end of the line to ask another question even though he had just purchased a ticket from the same agent.

    While, in Albuquerque, NM, I witness ed a security guard asking passengers to see their tickets. He approached one man and asked to see his ticket, the man produced the ticket without saying a word and the security guard accused him of having an attitude and made the man wait to catch a later bus. I witnessed all of this and the man never raised his voice to the security guard or gave him any problems. Rather than the passenger, it was the security guard who had the attitude problem.

    When I arrived in Denver I was told that one of my pieces of luggage had been lost. I filled out all the necessary forms. I was told to wait until I receive a letter from Greyhound with a claim number (235781), which I received April 16th, 2008.

    In the letter it states that Greyhound was unable to locate my property. And, that I needed an original bag claim check before my claim could be processed.

    On June 28th, 2008, I complied to the request and sent in the original claim check and a copy stapled together. On July 1st, 2008, I received a letter stating that Greyhound never received my bag check claim information and that my claim was denied. I made several telephone calls to Greyhound and told them I had sent the claim check before the date of July 1st and I had proof of that with a delivery confirmation receipt that I purchased from the post office. The number is, 0306 0320 0003 2080 5400.

    I spoke to a representative and I was told that my check was in the mail and that my claim was being processed. After waiting two weeks and receiving nothing I called again. This time I was told that my claim was denied. I told the representative that I had complied with their requests and sent the claim check in as I was requested before the July 1st date.

    The representative told me that Greyhound didn’t receive the claim check until July 14th and that therefore my claim is being denied. I protested and the representative said the case would be reopened and that I would hear something within ten (10) business days. That time has since expired.

    Now, my only recourse, being a community and political activist is to launch a picket campaign against Greyhound Bus Lines on behalf of myself and others who have been mistreated by Greyhound Bus Lines.

    This picket campaign will start August 15th at 9am and continue until Greyhound responds to my complaint.

    shareef aleem 720436-7606

  • To
      3rd of Sep, 2008
    0 Votes

    Shareef Aleem is a habitual complainer. He would return a free meal if he was not satisfied. He lies to get free items and continually threatens bad publicity. Please do not listen to anything this individual has to say.

  • Bl
      15th of Nov, 2008
    0 Votes

    Was this the first time you rode Greyhound? I ride the bus from Charlotte NC to Wilmington DE on a pretty regular basis and I have to say a baggage handler is something I've never seen except for in some transfers. Even then, they're only there to put your bags back on the next bus. I'm actually almost positive that it says on the website that you are responsible for your own luggage, etc. and does not guarantee baggage handlers at all stations. Why would you complain about something that was your own fault? Had you simply done some research you would have known that the service you needed is not available. And when it comes to the glasses, can you get any more immature? So you didn't hold on to your glasses well enough. That's Greyhound's fault? I think not. Take some responsability for that at least.

    Don't get me wrong, I'm not saying that I love the bus because I really hate it. I'm just saying that before you complain, think about what YOU might have done wrong.

    p.s.
    A standby plane ticket from Syracuse to Buffalo is roughly $69.00. Try that next time, since you're obviously no good at self-service traveling.

  • Wo
      9th of Feb, 2010
    0 Votes

    i traveled from atlanta georgia to southfield, mi and the weather was horrible.The man that worked at the southfield station stayed open so that we did not have to wait out in the cold, he also went out of his way and made phone calls to passangers family members to let them no they were in town and needed picked up...so to all that dont think greyhound has great employees travel to southfield, mi and youll find a great, caring employee.

  • Th
      30th of Dec, 2010
    0 Votes

    Didn't have a problem with luggage because I only had what I could take on the bus with me and not under the bus. But the attitude of the customer service people by far is negative, patronizing, unhelpful, rude, bordering on how I've seen correction officers treat inmates in documentaries. Does Grey Hound give extra Christmas bonuses to those who acheive Mr/Ms. McNasty of the year? Or is it that only losers can get jobs at Grey Hound? Pay too low for a smile? I'm sure Grey Hound doesn't have a good health insurance program because if they did you all could go stock up on some well needed Prozac.

    Last time Grey Hound user

  • Ja
      29th of Apr, 2014
    0 Votes

    I want to start off by saying this was the first time I have ever took such a long round trip with my family from Boston to Florida and it was one of most traumatizing things we ever had to experience. Your worker Jerome Dicker on Sunday April 27, 2014 was extremely unprofessional and inappropriate. He was cursing towards me and other people on the bus. It all started at location Fayette Zille N.C we were supposed to be rebounding the bus and there weren’t separate lines for the people who were supposed to be rebounding and the new arrivers. It was very unorganized and when I had asked Mr. Dicker his response to me was “stop being a baby cry” I then responded back with I’m just asking a simple question because there are people sitting in our seats and all of our stuff are all over the floors. He then said “go find a seat” I said there aren’t any seats my family and I paid a lot of money for our seats and to sit together because my daughter is disabled. He then said “go find a ###ing seat” I asked him to please not use that langue in front of my daughter’s and to speak to me with respect so the lady behind me started to defend me. He then said “listen here ### you need to find a ###ing seat” and I said I wanted to get off the bus I didn’t feel comfortable he said “if you get off I’m driving off and leaving you out here alone”. He didn’t give me the option to get off and I felt threaten. The whole time on the bus he was using the microphone saying inappropriate things like “for all the baby cry’s good morning and wake up” and “all the whiners” mean while everyone on the bus was staring at me and laughing. He embarrassed me in front of my family and strangers on this bus. He was being a bully and sexiest towards me. We stopped once more and when I got off I spoke with a lady named Pam that’s when she gave me all the info to contact you and everyone else at this company. I want to start off by saying this man shouldn’t be trusted with anyone’s life including his. He’s very disrespectful and rude. My daughters were traumatized by the ride back home and asked me why was he treating us like this. What am I supposed to tell my daughters? No one deserves to get treated like this. He doesn’t deserve to work around people clearly he doesn’t know what customer service is. If he was doing his job correctly all of this could have been avoided. He was being lazy eating and talking on the phone when he could have been making separate line for the new arrivers and chose not to. I’m Very unhappy with the services by this company and by this man. My family and I don’t deserve to get treated like this especially when we work hard to go on vacation we will never forget this experience and never again would be take a bus. He shouldn’t be speaking to anyone like that. I hope something gets done. He doesn’t deserve a job like this he doesn’t appreciate it.

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