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1.4 617 Reviews

Greyhound Lines Complaints Summary

64 Resolved
553 Unresolved
Our verdict: With Greyhound Lines's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Greyhound Lines reviews & complaints 617

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2:58 pm EST
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Greyhound Lines terrible customer service

My sister and my daughter traveled using your company in February 2009 and again in April 2009. In February, my sister who paid for two seats was unable to find adjoining seats on one of your buses, coming back to New York from North Carolina. There were customers who were traveling alone and refused to offer the seats to my sister and my two year old daughter. The driver said, "nothing". My sister was then told, "That they would have to sit in separate seats. How would anyone want to allow a two year old to sit with a complete stranger and expect for the ride to be an enjoyable one. My sister had no other choice, but to hold my daughter in her lap from North Carolina to Maryland. I felt that my sister should have been entitled to a refund on my daughter's ticket. Secondly, the buses were way behind in their schedules. My sister and daughter waited eight more hours at a Fayetteville, N.C.terminal awaiting for a bus that was heading to New York. She had to get a number ticket in order to get on the bus. My question is why would she need to have a number ticket, when tickets were already purchased? My sister and daughter was suppose to reach Port Authority at 1pm but instead, did not reach until 7:20 pm. No explanation was even given to passengers. Third, My sister purchased two full priced adult and child tickets in April 2009. Once again, buses were late for arrival and did not have adjoining seats. My sister, daughter and I arrived at Port Authority two hours before departure. Staff was very uninformative about bus gates, bus times and bus scheduling. Staff needs more training when dealing with the public. As we all understand that we are customers who are paying for services that are not being rendered. My sister and daughter arrived at Raleigh, N.C. and because of the late arrival of the bus, missed the connecting bus that would've have taken them to their destination in Lumberton, N.C. Staff was unfriendly and discourteous with paid ticket(s) passengers. My sister was told by an employee that she missed her bus and to stand on line again to get on another bus. The wait would be another hour and a half. I*t, s just a shame how your bus company operates and with all the inconvenience, should really consider going out of business, due to its hassles to paying passengers. Someone really needs to look in to this problem. I will be accompany my sister, daughter and son in July 2009 and don't know if we will be using your company's services. Perhaps taking the plane or train will best suit our needs. Very dissatisfied

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NEVER RIDE GAYHOUND!!
, US
Sep 09, 2010 5:26 am EDT

HORRIBLE COMPANY! TERRIBLE EXPERIENCE!:(

They charged me twice for a ticket they never gave me. so, I ended up paying $250 for a nightmare experience from New Mexico to Colorado. I had a huge fight in Albuquerque with the customer service representatives. They wouldn't let me board the bus without paying again. IDIOTS! I demanded to speak to their supervisors, and I asked for everyone's name. I called the corporate headquarters and the customer service department, and they were rude and belligerent! I fought my way onto the bus, and I was squeezed in the back of a Mexican bus, near a man with a dirty-diapered baby. The whole bus smelled like diarrhea, and it made me want to puke. The bathroom was nasty, too! Some [censor] bought a dog on the bus, and it kept crapping on the floor. Eventually, the bus driver had to pull over the bus on the freeway, and the [censor]ic owner had to get off on the side of a busy highway, and walk their damn dog. What an a**hole! What kind of dumba** brings a dog on a 500-mile journey?! OMG! WTF? INSANE!

I am still trying to get a refund for my ticket. But after reading the other reviews of this pathetic Gayhound, I think I'm just going to write it off as a lost cause. I may mail a copy of my ticket receipt and explanation to the corporate office, and visit my local office in Cali. But I doubt they will actually help me. Everytime I call the customer service line, they keep me on hold until the business hours are over/closed. What a great way to treat customers...NOT!

PLEASE STOP RIDING GAYHOUND! IF ENOUGH PEOPLE REFUSE TO GIVE THEM THEIR HARD-EARNED MONEY, THIS SO-CALLED COMPANY WILL ULTIMATELY GO OUT OF BUSINESS AND DIE! BOYCOTT GAYHOUND! STOP THE INSANITY! DON'T GIVE THEM A CENT! THEY SUCK! THEY WILL TREAT YOU LIKE DIRT! NO MORE! IT IS TIME TO TAKE A STAND! YES, WE CAN! LOL!

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Greyhound Lines lost luggage, treated badly, left stranded and lied to

besides the two day cancelation, the being treated like ### and yelled at by greyhound employies, the lost my luggage, i went to grab my and was yelled at and told to leave it alone and because i listend i now dont have my luggage which contained eveything i had left to my name including important things. I cant believe that this company is a major company or that it has not been shut down yet. My wife herself had a bad experience of watching a disabled person being treated like ### and ignored as he sat in his own fecies...SOMETHING NEEDS TO BE DONE WITH THIS COMPANY!

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Greyhound Lines awful experience

As I was buying my ticket at the counter an employee told me I should put some perfume on because he said I smelt like marijuana. The bus terminal was full of people and I was embarrassed by his remark because it had to have been someone else next to me. The employee said "I smoke too and I know what it is, and I always put some perfume on after, I'm just saying I work for a federal transportation company and could have you searched, I'm just warning you." I kindly gestured to him to keep his voice down, he was embarrassing me. He proceeded to suspect me, spoke louder and told me he could have me searched, call the border patrol and have dogs come and 'sniff me out' and that I should be thankful he was giving me a warning. I was terrified and mortified, I was so embarrassed and angry I left to come home and write this. I’m going back to catch a 1:45pm.

This is not the first incident with this particular employee. For three years, I've been taking the Greyhound (Vermont Transit) bus from Burlington to Boston once every month or so to see friends and family. The last incident I recall is when he got into a verbal argument with a passenger that was around his age and the employee was constantly pointing his finger at him. He then practically threw luggage underneath the bus. After everyone boarded the bus the employee came back on the bus, told the guy to never argue with him again, he said "I work here and I can kick people off if I wanted to". The guy apologized and the employee stared this passenger down being really inappropriate about it.

I have seen this employee embarrass people financially as well at the counter. He sticks his hands in people’s faces, he doesn’t wear a uniform in fact he wears big flashy earring and chains around his neck with a company vest over his pimped out sweatshirts. He obviously smokes marijuana (he told me so) and he acts like a fed. I personally think he acts like a pompous thug; he has no manners and is never friendly.

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7:07 am EST
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Greyhound Lines always late

I paid for a ticket from phoenix az to mcminnville oregon, the bus was about 5-10 mins late starting from los angeles to sacremento, so i had to take another bus, they said would be straight to mcminnville but when we got to salem oregon, i was informed that there was not a bus going to mcminnville until 5pm the next day, i was traveling because my mother just passed away and sitting at a grayhound station for hours, was not what i paid for my uncle drove a couple of hours to pick my up, they refused to reimburse me the money i paid to go to mcminnville.

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Marcus Lawson
, US
Apr 13, 2018 12:17 pm EDT

Greyhound is always late. I have been waiting for over an hour to go to Boston, MA. I was supposed to leave at 12:10pm. It is 1:15pm. The bus still has not arrived. Cheap fares with a low number of buses in your asset stock spells disaster. Buy more buses greyhound.

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8:16 pm EST
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Greyhound Lines get you # in gear!

Hey, Greyhound:

Please, please, please give a ### about your customers. The last time I took the bus, you lost my luggage for the nth time (and by nth, i do mean nth), and it seems that, for every time you lose my luggage, your level of courtesy goes down by 50%. The last time I went down to the Coast, I reported a missing bag, and this little twerp who looked-- and spoke-- just like Chip Coffey treated me as though it was my fault my bag was missing, and that i would be on my own for dealing with the "inconvenience" that subsequently occurred. I know i am not alone with this, because every time I have ended up trying to find my luggage, there have been a couple of other disgruntled riders, and all seem to have been treated with the same amount of disrespect and apathy that i had been. With the few exceptions of a few wonderful and helpful diamonds, the rest of the greyhound staff members that i have dealt with were completely disrespectful. As a student, I feel that it is unconscionable to waste a what could be a sizable amount of my tuition to be treated like a waste of time, a waste of space, or a waste of breath.

What we--and grehound-- need in B.C. is a competitor bus line to prevent Greyhound from getting to cocky, sitting back on their bloated laurels, and watching us spend money on the only option there is. If i were ever to come into money, I would start my own bus line. It would be called "Awesome & Efficient Transport", and we would do the best we could to be everything that Greyhound is not.

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aka_mommy_2009
Cookeville, US
Jan 02, 2010 10:18 pm EST

I have riden on the Greyhound bus many times due to the fact that it is the cheapest fare that I can ever hope to get if booked in advance. Unfortunately, everything else is just so darn expensive! Due to many trips, I have plenty horror stories that can still haunt me today! (The longest I had to spend on this bus was 5 days due to a wonderful blizzard in Fargo, ND, which holed all of us riders up in a cramped little bus station for 24 hours.)
One of the worst experiences I have ever had on this bus line was in 2007. Greyhound is in no way customer friendly or even family friendly. I had to travel from MI to TN, which for me should of been a very easy ride considering the longer trips I have been on in the past. I had my 3 year old son in tow, along with a couple of carry-ons and tubs. This certain trip I had picked especially because it was the shortest route. Turned out to be the longest I have ever been on. Turns out they had ended up booking way too many passengers, so they had to rent out a charter bus to go same route. Every stop we came to, I had to unload ALL of my luggage myself, drag it to a certain line, only to get back on the same bus. Then they would change me to the other bus at the next stop, tugging all of my luggage and my poor little boy who just wanted to play. When a scheduled stop indicated about an hour layover, I thought I was able to finally relax for a little bit off the bus and get my son and I something to eat. However, the terminal informed us that we were running late, so that hour turned into a 15 minute dash to get back in another line (again with ALL luggage) just to get back on the same bus! I was so frazzled as any mother would be, and tired from the constant hopping around, never really knowing if I am actually getting back on the correct bus. Not one of the employees ever bothered to ask me if I needed assistance. They just didn't care. One thing that would of really benefited me was for these buslines to have a cart for customers who have small children, or customers with disabilities to use. Or even offer, seeing a mother struggle, "May I help you?" Fortunately there were some other riders on that bus who knew what I was going through and really helped me as much as they could. The constant transferring and non-transferring really was terrible.
Greyhound really should have some competition. Their lack of customer relations and common courtesy is very disappointing. They have created such a monopoly regarding over-the-road travel, so they just completely stopped caring. They just get the money, get you on the bus, overbook, and expect you to just fend for yourself with no offer to assist. Wonder how much their employees get paid; either too much or not enough with as much business they do and rudeness they display.

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3:44 pm EST
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Greyhound Lines sexual harassment

My former wife was forced to take a Greyhound bus in Alburquerque to El Paso, TX. on 27 December 2009 at 6:00 pm. It turned to be one of the most horrible experiences she ever had. The previous bus was completely full and the company had to call for another bus and driver, but it looks like the rest of the passengers left before departure and my former wife was the only one to ride with the driver. This man, which he is a Mexican origin, residing in Los Angeles and about 60 years old, responds to the name of Juan, and he spent the whole trip harrassing her with his sexual comments and indecent propositions. My ex was scared to death and she tried to remain calm and awake, she was terrified by the though of falling asleep and wake up with this freaking coward on top of her trying to rape her, or being left in the middle of the road or killed.

She mentioned the driver was so direct, disrespectful and pushy that she couldn't find more words to say NO to this motherf..., who had to be thinking that everyone riding in this bus has to be low life, poor or with no rights to be treated with respect.

He can consider himself lucky that I was out of the state at that moment, othewise his days of manhood would be over. She's planning to submit a formal complaint with the possibility to sue the company.

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Fed_Up_Greyhound_Driver
Racine, US
Mar 02, 2010 12:15 pm EST

I AGREE! I WOULDN'T ONLY FILE A COMPLAINT, I'D EXPOSE THEM TO THE NEWS OR THE NEWSPAPER! LET ME LET YOU ALL IN ON SOMETHING...MAJORITY OF GREYHOUNDS STAFF IS MAN [censored]S AND H**S. THE BEST THING TO DO IS REPORT, REPORT, REPORT!

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9:15 am EST
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Greyhound Lines terrible company

I just took a Greyhound bus trip being the first and last.

.The trip was approx. 14 hours long .

While the outside temperature was minus -30c, and that is extremley cold.

There was NO HEAT on the bus for the whole 14 hr trip.

The bus was blowing cold air from the vents.

The trip cost more than a plane fare $130.00

I complained to the head office and they were not fazed and offered a measly small credit voucher for another bus..

Terrible, terrible.

Greyhound is terrible and should be investigated by consumer groups.

They are fast to take your money and slow to return any of it.

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Greyhound Lines poor experience

The name or names of the online board or boards, survey participants, and members who completed the survey is strictly confidential and will not be shared without the expressed written consent of the board/boards and the participants/members.

I have written Greyhound Lines, Inc. P.O. Box 660362, Dallas Texas 75266 several customer complaint letters, in my letters I have explained that my seat on the bus was broken when I rode from Dallas, TX to El Paso, TX and my luggage was lost for 4 days. When I did receive my luggage my new pair of Nike Shox athletic shoes was missing. I have emailed, called and attempted to call several times repeatedly waiting on hold for over 30 minutes and have not been able to speak with a customer service representative.

Despite completing all the forms they required, I have not received a refund and my Nike Shox athletic shoes have never been returned. I was told I would need to give them my original claim ticket; unfortunately I can't because their staff at the terminal kept it and did not make a copy of it.

There customer service is horrible, and there responses and letters have been disappointing, looks like you pay a big price when you travel on the cheap.

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Greyhound Lines poor, poor, staff in chicago, il

Greyhound has went down the drain, but it's not "Greyhound" it's the "people" they have running Greyhound. Chicago IL has some of the worst staff running Greyhound. They are very rude, no class, ignorant, disrespectful, judgemental, unprofessional, and don't have the qualifications to be in the positions they obtain. The supervisors take the complaints, don't follow up, no discipline is given to any of the staff at the terminal ( specially supervisors) and the only way a driver will be disciplined is if the supervisors don't like them. They don't know how to deal with customer or internal complaints of those they are supposed to be in charge of. I don't work for Greyhound anymore because of staff getting away with murder, but it all stops here today! They really do think that they can't be touched, but with all the complaints that they have, Greyhound really needs to be investigated and taken off of the map until they can correct all these problems. I worked for Greyhound, I seen first hand how they treat their customers, and it's sickning. I wouldn't take a Greyhound Bus if it was the last bus on this earth, I'd prepare for a long journey by foot...

I think it's time to call for a Boycott of Greyhound Buses!

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denisechavez08
Cincinnati, US
Jan 09, 2011 4:38 pm EST

they are ridicously disrespectful they made me loose my trip because they wanted me to give them the confirmation number when i didnt had it i told them that they canpull it out by my name sens i bough them online in wiil call pick up under a secret code and still refuse to give it to me all they could of done was ask under whos name ask for my verification id and secret code and after i had the verification number she said she wasnt taking anymore peoople is a 24hr and she decided to close the line and leave because i was the only one there complaining and in line

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o4erin20
State College, US
Nov 11, 2009 4:05 pm EST

I CAN'T STAND THEM! the buses and terminals are filthy, the gift fee of an extra $18 IS RIDICULOUS. F GREYHOUND

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Greyhound Lines credit card fraud

Was travelling through America I only used my credit card to purchase a Greyhound ticket in Lexington Kentucky to Austin Texas. That was the only time I used my credit card in over a year. It was used to buy goods Rent a Center for $275 in KY a few days afterwards when I was in Texas there was no physical way I could have been there! Has been used 2 more times since before I put a stop on it! Emailed Greyhound and have no response.
Remember the guy serving me at Lexington being extra friendly, thought he was gay and hitting on me! Liars always over compensate.

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o4erin20
State College, US
Nov 11, 2009 3:58 pm EST

I am disGUSTED with greyhound right now... They now charge an extra $18 gift fee on top of the already high ticket price to ride their buses that are always empty & dirty.

ROAR!

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Greyhound Lines theft of credit card money

On 10/03/09, I tried to buy a ticket online. Since I am disabled, I thought this might be easier than finding a ride 30+ miles to the station. I am a disabled rider and have used Greyhound MANY times with no problem. This time I filled in the boxes on their site. As I reached the end, I was then informed, that because a friend used his Master card (I have none to use) that there would be a $18.00 ' gift' charge, . I decided not to use his card. When I tried to cancel the transaction, I was told on screen, that they had already SOLD the ticket to me, and I was now scheduled for a one-way ticket to my destination. No Refunds. I tried to call them within a minute or two, and their customer service said my "Ticket" was non-refundable, and refused to help me. I have now tried to fix this on 5 separate calls, and I still have no 'confirmation number". Now they won't even talk to me. The worst part of this is, I could give my friend his $18.00 back, but I am stuck with a one-way ticket when I was trying to buy one for a round trip! I can use the ticket to go, but I can not come home. $200.00 is a big chunk of my monthly disability check and I get nothing for it. DO NOT USE THEIR WEB SITE TO PURCHASE TICKETS! ( BY the way, I have paid my friend back. I am honest, as Greyhound isn't!)

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Greyhound Lines bad traveling

my refrence #1523008. my baggage was lost but then . one of your employees got n my bag opened a card that had 100 n it 4 her birthday. also my medication was n that bag and by the time i got it back it was no good. My sister had to pay cash 4 my medication when i got to florida.the medication was worth 200.00. It was the worst trip with you all.I havr traveld alot with greyhound n the past I think im owed at least round trip tickets to florida or somthing. I will prasue this mater. Please email me at [protected]@yahoo.com

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Greyhound Lines worst company on earth

I was traveling with my family (Husband and 5 year old child) today from michigan (8-15-09) when I came to chicago.in chicago I asked to make sure (As I was promised would not be a issue when I purchased the tickets) that I would be able to sit by my 5 year old child. However 4 different greyhound employees told me no I would not be able to accompany my 5 year old child along the 6 hour trip by his side at 1 am in the morning to st louis. They had no compassion or understanding of my need to be with my 5 year old and to be beside him on to take care of him on this trip. They quoted saying its first come first serve for the seats. That they would not be able to provide my child who is 5 a seat next to me or my husband. They said I would have to sit him by a stranger... Please keep in mind this bus travel 6 hours without any light whatsoever except one short stop. My child would have been sitted by a stranger where I would not have had any visibility or been able to observe him. Had I not become hysterical and finally after 20 minutes almost of me crying and screaming saying I will not put my 5 year old child on the bus with a stranger in the dark night without even bus lights for 6 hours and I also begged for management which never came they finally made us a seat together. However this seat was right behind a man watching *. I had been under the impression that greyhound was a family site... But they tried to separate me from my baby and tried to force me to neglect his safety and allowed us to be exposed *... He is five years old... And when I complained about it all they said was go get a complaint form. When I tried they said they were out of complaint forms. Please alert other families who are concerned about there children's well being, that they very well may be separated completely from there young children, and there children and themselves can very easily be exposed to *, by alerting people to my experiences, so they can protect themselves, and there children from such traumatic happenings, by making this public. You may use my name and any other info you need.

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s_cheyanna
Pinetop, US
Oct 16, 2010 8:51 pm EDT

I was traveling from Seattle WA, to Holbrook AZ, and they sent me on a route that should have only taken about 20 hours to be at my destination, but decided to take me through 8 states and on a 60 hour bus ride. When I got to Denver CO, I changed buses and in the middle of the night, I was sleeping and the bus filled with this very unbearable smell. At first, I thought someone was amoking crack in the bathroom, but it turned out to be a GAS LEAK on the bus! MInd you that I am 9 weeks pregnant. The bus driver stopped on the side of the road, and checked out the smell for a minute, and got back in the frivers seat, and drove off. Finally, after I started getting a headache, nausia, and feeling very sleepy, I went to the driver and asked him to pull over, because I was pregnant and wanted to pass out. He then informed me that we were ONLY 1 hour form Albuquerque, and if we stop, we will have to wait 2 more hours for another bus! I made him stop anyways, and I got off to get a drink of water and some needed air, and I got back on, and he kept driving all the way to Albuquerque! When we arrived, I was faint, made a complaint, and all they said was theres nothing they can do, and I needed to "make a complaint." Next think I know, the agent was talking to the driver about the gas leak, and the driver loaded his passengers on the SAME BUS and took off! I was furious that they did nothing about this. Same trip...I was scheduled to leave NM at 7:30 am, and I had been there since 2am that morning, I was the first one in line to board the bus, had my ticket, and when we were ready to board, all the reboarders got on, and all of a sudden, the bus was FULL! They had over booked the bus! So, 10 of of got bumped, and left in NM for the next bus 18 HOURS away, and that wasnt even a guarantee that we were gonna get to get on that bus! They are doing too much over booking, and they wont even give refunds! I will nerver ride GREYHOUND again!

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Greyhound Lines disturbing conditions of buses and stations

On July 27, 2009 I embarked on a Greyhound bus ride from San Jose, CA to Chicago, IL. I've been traveling on Greyhound since I was a teenager and I have always enjoyed this method of transportation. However, I enjoyed little on this particular (and last) trip via 'the hound.'

While the drivers were as friendly and professional usual (and now have snappy new uniforms), the buses were in poor condition -- posted instructions WRITTEN IN MARKER INK, gum and old food stuck in between the windows and seats, bus bathrooms without sinks and often without tissue. Also, the commodes are large enough for a toddler to fall into! The bus stations were unbelievable. Something that you might find in a fourth world country: filthy floors, garbage stewn about, bathrooms strewn with feces and paper towels and unknown liquids on the unwashed floors. Again, sometimes no toilet paper at all. JUST AWFUL. And, I felt, DANGEROUS. I can easily imagine an outbreak of swine flu starting in almost any Greyhound station. That's a strong statement, but until Greyhound gets its act together, I would advise people to take a plane or train.

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Greyhound Lines abuse of my child pornography and abandonment

I was traveling with my family ( husband and 5 year old child) today from Michigan (8-15-09) when i came to chicago. In chicago i asked to make sure ( as i was promised would not be a issue when i purchased the tickets) that i would be able to sit by my 5 year old child. However 4 different greyhound employees told me no i would not be able to accompany my 5 year old child along the 6 hour trip by his side at 1 am in the morning to st louis. They had no compassion or understanding of my need to be with my 5 year old and to be beside him on to take care of him on this trip. They quoted saying its first come first serve for the seats. That they would not be able to provide my child who is 5 a seat next to me or my husband. They said i would have to sit him by a stranger... Please keep in mind this bus travel 6 hours without any light whatsoever except one short stop. My child would have been sitted by a stranger where i would not have had any visibility or been able to observe him. had i not become hysterical and finally after 20 minutes almost of me crying and screaming saying i will not put my 5 year old child on the bus with a stranger in the dark night without even bus lights for 6 hours and I also begged for management which never came they finally made us a seat together. However this seat was right behind a man watching pornography. I had been under the impression that greyhound was a family site... but they tried to separate me from my baby and tried to force me to neglect his safety and allowed us to be exposed pornography... he is five years old... and when i complained about it all they said was go get a complaint form. When i tried they said they were out of complaint forms. Please alert other families who are concerned about there children's well being, that they very well may be separated completely from there young children, and there children and themselves can very easily be exposed to pornography, by alerting people to my experiences, so they can protect themselves, and there children from such traumatic happenings, by making this public. You may use my name and any other info you need.

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Trevor is now a proud father a baby boy
Markham, CA
Nov 10, 2009 4:36 pm EST
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Don't lie vegasunlvo2, it was me in the seat in front of the mother and child. Her husband enjoyed what he ws viewing as he was looking over my shoulder. :D

Anyways like someone said your title sounds wrong. When I first read your title, I thought this was some joke post where you were abused for looking at child porn. Commas make a big difference in stating what you mean. If they were going to put him near that man's seat I can see why he is upset. I am pretty sure that if you complained they would make him stop viewing the porn.

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MAC
Alabama City, US
Aug 19, 2009 2:14 am EDT
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WEEW I WHAS WORIED THTA CIHLDE PRONOGARPHY WASA BEING ASBUSED, ,

Dr M A CARNARVORO

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Greyhound Lines my trip from hell

I was appalled at service from all who worked for them.They were ignorant and rude.I was shoved, cussed at, spit on and that was before i left ny, to florida.I left upstate n.y. at 4 p.m. on friday, at 9 p.m. nothing open in port authority, with a 6 hour layover.Now we have 3 buses of people trying to get on one, that was almost the first riot.Since when do you put your own bags on and off the bus?I helped a young women with two babies, two carseats, two bags, because nobody from greyhound would help her.I am a 55 yo disabled female who helped all the way to fayetteville n.c.Thats where the second riot took place because the driver got lost and missed
raleigh n.c.have 2 c if i can continue my story.lol

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ticket agent ocala fl
Ocala, US
Oct 14, 2009 2:09 pm EDT

greyhounds policy is that the PASSENGER is fully responsible for their own luggage. How difficult is the concept of taking care of your own stuff to understand? it is fully described on the back of all greyhound baggage checks, and the inside flap of the ticket envelope for all consumers to read. lol

Since when? since 2001.

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Greyhound Lines extremely poor customer service

I had attempted to purchase a ticket online, which would cost around $14.00, but Greyhound's server was not working properly, and I couldn't buy my ticket.
I then called greyhounds phone number to buy my ticket, and told them that the site was not working. They told me that I had to purchase my ticket over the phone, but I would now be charged an additional $6.00 for a phone order. I told them that the reason I had wanted to order online, was that I could keep from paying the extra fee. I asked if I could be refunded the extra amount on my credit card, since the problem was a website one after all.
They said that I would have to pay the additional money over the phone, then call the customer service dept later for a refund.
After buying the ticket, I called customer service (during non peak hours, and not on the weekend). I was put on hold for an hour. I gave up for the day and called again the next day. The next day I waited 2 HOURS! with NO RESPONSE from those idiots.
I was basically calling out of the whole principal of the thing (a $6.00 refund is not such a big deal), but the fact of the matter is, is that I was promised that money back, and NO ONE WILL HELP ME. The ticket purchasing dept insists that the customer service number I called is the only one available, and that I have to keep trying for a response.
DO NOT USE GREYHOUND SERVICES! I suppose if you had NO other way to get around, then use them...but please exhaust ALL other options before choosing them. Just imagine that you have purchased a ticket worth far more than mine, and you need a refund...
You might as well kiss your hard earned money goodbye!

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pattibak
, US
Oct 12, 2011 7:58 pm EDT

Sadly this is probably more of a waste of time. My husband had the misfortune of riding with greyhound 2 weeks ago. All started out well. Until he arrived at his final destination Waxahachia TX. When he got of the bus, his luggage which he had loaded himself in Memphis was no where to be found. We have filed a claim and talked to anyone that would take a look around for this bag. Except Waxahacia ...they have only answered the phone 3 times for me in the past 2 weeks. They are rude, and do not seem to care if we ever find my husbands bag. He is in a school in TX for 2 months...that was alot of clothes, and for him to have to replace them, not easy. No word from anyone...very very disappointing. I thought Greyhound was a good company that cared, I don't feel that way anymore. We only want his bag found and shipped home. Is that to much to ask? Our only hope is that someone honest looks through the bag and finds his prescription that has his name and home address on it. Anyone have any suggestions?

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efrendogg
riverside, US
May 17, 2013 5:23 pm EDT

Got on a greyhound bus from el monte ca stoped in san bernardino ca for other people to switch to a vegas bus.I stayed on but someone took my luggage off so when I had to switch busses in phoinex az I had no luggage and the bus driver was letting the people grab luggage n not checking tickets. So when I asked the bus driver about my luggage she said I don't know what to tell you and that's your problem.so got on other bus without my luggage but when I got to albuquerque nm at 3am I was told I had to wait till 7:30 am because they had no bus driver available. So left at 8am arrived in Amarillo tx.I was told since my bus was late I had to wait till late tonight because my bus was late.but that's not my falt its grayhound.my trip is taking 3days for 1, 300 miles. GREYHOUND SUCKS DICK!

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unhappyconsumer1976
, US
Nov 07, 2011 4:29 pm EST

My husband took the greyhound from Phoenix Arizona to Tampa Florida and from the beginning it was the worst. First they had to turn around three times because the AC on the bus wouldn't work so that delayed the whole trip in general what was supposed to be a 2 day trip turned into 3 days with 7 hour waits overnight in the bus terminal he was rerouted several times and every single greyhound employee was extremely rude! On 1 stop the police were even called because consumers on my husbands bus were outraged ...is this what we paid $250 for! This was the worst traveling experience ever next time we will be sure to pay more for a plain ticket. I would not recommend any one to travel by greyhound and we will surely never again travel this way!

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yousuf
,
Oct 23, 2008 9:34 pm EDT

I lost 2 suitcase with gereyhound bus during my trip on 8 may 2017, I called and fax many times to greyhound, also my agent filled [baggege claim form] but no result? please if you can gave me [Tel, and fax for the head office manager] who is dealing with[ costomer complain] or any department responsepl about greyhound bus. or advice me about my issuse .

right now I am in my country newzealand, please send me response as soon as possible, thanks, god bless you

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PMBLUEMOON
Owatonna, US
Apr 05, 2010 2:58 pm EDT

They canceled my bus and didn't even tell me! Not an email, call or anything! I not only have to wait two weeks for a refund of my original ticket price, but had to buy a new ticket at the higher price because I couldn't book it in advance the second time around to get the 2 week discount price. They have lost my luggage numerous times in the past, and this time around I will just buy new stuff when I get to my destination, because in the long run, it's a lot less hassle than trying to get them up off their butts to help me find it.in the past, they never helped me find it, gave me the run around, ended up getting a free ticket coupon from them, but nothing else but a lot of grief and bad attitude, condescension, and a general disgust attitude at having to even disgrace themselves with a customer complaint. I never got any sympathy at all from anyone in customer service I ever tried to contact. I really think this company badly needs some serious customer service classes!

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monica abshire
Buffalo, US
Aug 27, 2009 9:58 pm EDT

this was my first bus ride and the worse experience i ever had. the bus broke down 15 min. after a 3and 3/4 layover in cincinatti. the bus driver said it was out of gas. how can it b out of gas 15 min. after leaving the station? then about 1/2 hr.later it overheated and we had to stop for water, a little while later we had to stop for antefreeze and a while after that for a radiator cap and more water. when we went up a mountain he had to shut off the air so we can make it up. the bus stank of ### for hours and we had to sit and smell it. the bus driver was rude and didnt give us any indication of when we would get to our destinations. i'm suprised i didn't come home with some disease, plus the bus was filthy. i finally made it to knoxville 4 hours after my scheduled arrival time. last time a ride a greyhound. NASTY

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Ms. Dottie
Ashland, US
Jul 10, 2012 9:50 am EDT

I left Jax, Fl. July 1st, going one way to Ashland, Ky. to live with my other Daughter. I watched the driver put my luggage on the bus. 2 New suitcases. I never changed buses. Got to Ashland, and NO luggage. It was not there. How can this happen, when it's suppose to stay under the bus until I get to my destination ? It's been 9 days. I am stressed out. No clothes, No pics to put in my new apartment. Personal things that I took with me given to me by my daughter in Jax. I WANT MY LUGGAGE. I will be 78 in a couple of months. I cannot replace these things.
Dottie,
Upset in Ashland, Ky.

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A member of society
Here, CA
May 30, 2011 3:10 pm EDT

I tried to buy a ticket for a friend for Sunday night travel. I was told from the agent at the [protected] (international lines of course...why can't they have North American customer service) that there was no 10:30 bus. I confirmed with the bus station and she confirmed with her dispatch that there is a 10:30 bus. I called the 1-800 again spoke to a supervisor and Ricardo said there is NO 10:30 and he would not go beyond looking at the computer screen...on top of all this...I tried purchasing a ticket for the next day but they wanted an extra $18 because I was purchasing for someone else, the original fare was $24...my friend took the train. Greyhound you are losing your customers one at a time...

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Kamommy
Zion, US
Jul 07, 2010 11:05 pm EDT
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I SO agree with you re: customer service! This was the first trip ever for me and will be the last. There were three people on my 26 hour voyage who were kind and decent. The rest ... I dunno. I've never been treated that way before! Of course, usually travel via airlines. Not that I'm happy others have had nasty experiences, but I feel vindicated after reading these comments. It wasn't just me...

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springflower
Brooklyn, US
Dec 22, 2009 12:00 pm EST

I do NOT want anyone fired. I am disabled and in Chicago (I frequently ride Greyhound and LOVE Greyhound) the Customer Service workers, (women) are generally RUDE to me and other "SPECIAL NEEDS" customers who need "extra help".
Their supervisor is GREAT though and very polite.
This past time I needed help with my "Special Handling" luggage plus a ticket change due to a delayed bus and the women at Customer Service SCOLDED me and let me know I was a "BOTHER" to them.
When I CRIED, due to their scolding me, they said it is "MY PROBLEM" nd Not theirs.
Other passengers urged me to get their supervisor, which I did, and he was very polite to me and got the workers to help me.
This is not the first time this had happened to me and I also witnessed it happening to other "Special needs" Greyhound customers.

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Greyhound Lines facilities suck

I have used your facilities in Chicago, Wisconsin, Atlanta and Memphis and they all suck. I rode from Atlanta to Memphis and the stop we made in Tupelo, Ms was shameful. At everystop someone's bag was lost, when we reached Memphis my cousin was told her bag was lost but when we returned to Atlanta it turned out her bag was never put on the bus. When we left Memphis we arrived at the station at about 8:15 p.m., the ticket line was outside the door but the agent had went to lunch and would not be back until 9:00 but the bus that some of the passengers were taking was leaving at 9:15, there was no other agent and customer service desk was closed. Luckly we had purchased our tickets online. Every time I have traveled from Chicago to Wisconsin the bus has always been at least an hour late leaving. My last trip took 6 hours to go from Chicago to Madison Wisconsin. Greyhound is my very last choice to travel by bus.

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ftwnu
New York Mills, US
Dec 28, 2011 5:02 am EST

my son is on his way to Minn. from Pa. to visit friends, he stopped at Chicago greyhound bus station was robbed inside the station with police their. he goes and tells them, instead of going after the 2 black men the cop searches him .the crap is he has to come back that way.now we'll see how greyhound handles this.at this point none of my family will ride with them again.

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oneway
Charlotte, US
Oct 07, 2009 3:35 pm EDT

Atlanta to New York / New York to Atlanta $90...Non-Stop (12hrs)...Any other Destination receive 10%-20% off the competitors rate. Reserve Your Next Trip at onewayexpresss.com

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Greyhound Lines discrimination and horrendus service handicap nephew

We put our nephew, who is mentally challenged to a degree, unable to move his hands well, on the bus leaving db. To newark n. J. The woman wearing rubber gloves came to him for his ticket, he, not able to navigate much, placed ticket in his teeth to show her more id, and she refused to allow him to use it, forcing him to leave the bus and purchase a duplicate, thus he spent the $20.00 he had to his name for the trip to eat. He is so distrought, may never travel bus again. We want a public apology, and ticket refund now. I will notify every paper in area and out as to what this did to this sweet boy. How very cruel and inconsiderate and discriminating. I expect a reply [protected] have been on phone trying to reach real live person to no avail. But won't stop till this is resolved.

[protected]@cfl. Rr.com

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Greyhound Lines night of hell

I purchased a non-refundable ticket online about two weeks before my planned trip. The ticket informed that passengers arrive 1 hour before the scheduled departure. I arrived about 45 minutes before in Tallahassee. While checking my baggage and being issued a ticket the counter clerk informs me rather casually that I did not arrive 1 hour before the buses departure time and therefore may end up having to take the bus at 5am. Mind you, my departure time was 11pm. Inquiring into this, she informed me that the seats on the bus are "first come first serve physically" (does not matter when you buy) and that their are only 55 seats so I'd better get in line if I want to make it. Panicking I quickly scattered toward the line. Upon securing a spot in line I approached the counter again and asked for the supervisor.

First of all I asked where on my online ticket it states that seats are first come first serve? His answer was that if I had come to his station to purchase my ticket his agents are trained to verbalize that important bit of information.

Second I stated that it really does not matter then what time I get here because it is first come first serve. So if I really want to be on a bus I should arrive well before the 1 hour stipulated time then. The supervisor seeing my frustration started to become defensive. I tried to tell him that it is not his policy, but that he is the supervisor and I was trying to get somewhere on a schedule as laid out in my itinerary, and expressing my discontent with him. Nothing personal. But, really how the heck can greyhound sell more tickets than they have seats available. Then he started to attack me, threatening to not let me on the bus. Telling me not to let his greyhound uniform fool me. Ignorance. I was blown away by his behavior. I just told him to forget it and walked away.

So, missed the bus, but, fortunately they had another come about two hours later.

Next, I arrive in Orlando for a 3 hour layover. This time I was ready and in line as the crowd was getting large. Their are two lines. Originating line and Reboarding Line. Come boarding time the employee at the door of the reboarding line starts rudely telling the majority of the people in the line that they are in the wrong line, including myself. I said, no I came from Tallahassee. He angrily stated "well this line is for people that got off this particular bus that are reboarding to get their seats back". I was like ooohhkay! So I went into the originating line all the way in the back and missed the bus. I went to talk to the supervisor. Expressing my dissatisfaction, she unbelievable stated "what did you expect, this is greyhound". I said, I have never travelled greyhound and after her statement never will again. I tried to ask how I could possibly be an originating passenger, but she kept rudely interrupting me saying the same thing over and over about how next time I should stand in the right line. I asked her to listen and she told me it did not matter what I had to say...so I walked away in disbelief.

So, an 11 hour trip ended up taking 17 hours. I have never witnessed such a display of poor customer relations in all my life.

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Greyhound Lines In-depth Review

Overview: Greyhound Lines is a renowned bus transportation company that has been serving passengers for many years. With a rich history and background, Greyhound is known for its reliable and affordable services.

Ticketing and Booking: Booking tickets with Greyhound is a breeze, whether it's done online or through other channels. The website offers a user-friendly interface and easy navigation. Different ticket types, including one-way, round trip, and flexible options, are available to cater to various travel needs. Pricing is competitive, and the company often offers discounts to make travel even more affordable.

Bus Fleet and Amenities: Greyhound boasts a diverse fleet of buses that are well-maintained and comfortable. The buses are equipped with amenities such as Wi-Fi, power outlets, and reclining seats, ensuring a pleasant journey. Cleanliness is a priority, and passengers can expect a comfortable and hygienic environment. The company also provides accessibility features for passengers with disabilities, ensuring that everyone can travel comfortably.

Routes and Destinations: Greyhound covers an extensive network of routes and destinations, making it convenient for travelers to reach their desired locations. The bus schedules are reliable, and the frequency of buses is commendable. Direct routes and connections are available, providing flexibility and convenience for passengers. The website provides information on popular routes and destinations, helping travelers plan their trips effectively.

Customer Service: Greyhound's customer support is responsive and helpful, ensuring that passengers receive the assistance they need. Multiple contact channels, including phone, email, and live chat, are available for easy communication. The company is accommodating when it comes to ticket changes, cancellations, and refunds. Customer complaints and feedback are handled efficiently, reflecting Greyhound's commitment to customer satisfaction.

Safety and Security: Greyhound prioritizes passenger safety and complies with industry regulations and standards. Measures are in place to ensure the security of luggage and personal belongings. In unforeseen events, the company has emergency protocols and effective communication systems to keep passengers informed and safe.

Onboard Experience: The seating area on Greyhound buses is comfortable and clean, providing a pleasant onboard experience. Temperature control and ventilation are well-maintained, ensuring a comfortable environment throughout the journey. Entertainment options, such as movies and music, are available to keep passengers entertained. Additionally, food and beverage services are provided, allowing passengers to enjoy refreshments during their trip.

Punctuality and Reliability: Greyhound buses are known for their on-time performance, ensuring that passengers reach their destinations as scheduled. In the event of delays, the company handles the situation professionally and communicates with passengers effectively. Cancellations and rescheduling are infrequent, reflecting the overall reliability of Greyhound's service.

User Reviews and Ratings: Greyhound receives positive reviews and ratings from various sources, indicating high customer satisfaction. Common positive feedback includes the affordability of tickets, reliable service, and helpful customer support. Negative feedback often revolves around occasional delays or issues with specific routes. Overall, customers are satisfied with Greyhound and recommend the company to others.

Loyalty Programs and Rewards: Greyhound offers loyalty programs and rewards for frequent travelers. These programs provide benefits and perks, such as discounted fares and priority boarding, making travel more rewarding for loyal customers. Earning and redeeming rewards is easy, enhancing the overall travel experience. When compared to competitors, Greyhound's loyalty programs stand out for their value and flexibility.

Sustainability and Environmental Initiatives: Greyhound is committed to sustainability and reducing its environmental impact. The company employs eco-friendly technologies and practices to minimize its carbon footprint. It also partners with environmental organizations and initiatives, demonstrating its dedication to environmental stewardship. Greyhound maintains transparency by regularly reporting on its progress and initiatives.

Conclusion: Greyhound Lines is a reliable and affordable bus transportation company that offers a comfortable and convenient travel experience. With a diverse fleet, excellent customer service, and a wide network of routes, Greyhound caters to the needs of various types of travelers. The company's commitment to safety, punctuality, and sustainability further enhances its value. Whether you're a frequent traveler or planning a one-time trip, Greyhound is a recommended choice for a hassle-free journey.

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