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Greyhound Bus / overcharge and poor customer service

1 United States Review updated:

Not only did Greyhound over charge my bank account for my ticket, they also had me on hold with customer service for over 20 minutes during peak calling hours. It is rude an unprofessional to treat customers the way that I was treated and I am sure that others have received the same or worse treatment. Greyhound needs to clean up its act before a company that has better customer service than them comes along...

Ni
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  • Vd
      30th of Jul, 2015
    0 Votes

    I have been unfourtanetly been stuck using greyhound all through university and now living in Toronto On. Sadly, it is the only affordable public transportation to my home town between Toronto and my university town. A quick overview of things that piss me off before getting to an actual example: in the past 5-7 years the prices have TRIPLED yet it seems there are less tellers and customer service aviabale. Sure, the coaches are a little nice... But for 2-3 hour trips why do we need a fancy bus? I'd rather just not pay these ridiculous inflated buses. Buses never leave on schedule yet if you don't get there 30 mins before your trip, they won't guarantee you a seat... Even if you buy your ticket online a week in advance. It 2015... My little cousin in first year computer science could program a way to count seat sales over their network. How do you overbook buses so frequently?! They used to allow same day travel but now its strictly only for your ticket time... Which I might be able to get behind if it yieled any actual results like not being refused on a bus a pretty purchased a ticket for. The customer service is horrible. Any sort of issue with your travel? Good luck getting it resolved. The agents seem stretched so thin they won't even acknowledge you if you try and ask a question. When I was in school there were at least three times when the bus just skipped my university stop even though I bought a ticket from my school explicitly online. Lastly, thourghout the years several student groups have tried to open alterbative public bus services (most students have complained about similar bad experiences) and greyhound sued the crap out of them. Students starting a business obviously can't fight this so all these smaller towns are stuck with no alternative to go home and visit their families. They know they have to maintain a monopoly becuase their service is garbage and people would jump on board with another company ( even if the prices were the same, just because anyone who has to rely on them has at least one story about just horendous service). I've personally had several bad experiences, but here's the worst: last year when my niece was born I was living in Toronto On. I got the call at 4 am that my brothers partner had gone into labour and booked the first bus back to my hometown London On. When I got to the bus station I was told the bus and the next few after were fully booked and they could get me on until a 4pm bus (almost 7 hours later). Then they amagically found a spot on a new express bus system they had ( which isn't faster then regular direct routes they just made it seem a little fancier to board the bus and somehow justified inflated prices)... But they were going to make me buy a whole new ticket and not refund my old one!!! For their screw up!! Since it was an important event I took the hit and resolved to deal it with later. After waiting to talk to the customer service agent for 20 mins and being spoken to rudely. At this point i was getting upset, they refuaed to help me.. I hadnt splet the night before becuase i wanted to get on the first bus i could tp be with my family. I started to get upset. The agent then just refused to deal with me. I finally had to find a manger and the end result? They only offered me $15 greyhound dollars... Which can only be used at a teller.. Where prices for tickets are doubled compared to inline advance tickets. The $15 didnt even cover the dofderemce between the prices so i was useless. So I basically paid twice for a ticket because they overbooked a bus. PS no one ever followed up with me calls or emails to customer service.

  • Am
      8th of May, 2013
    0 Votes

    Anyone know of a good lawyer I can contact to see about a lawsuit against greyhound.
    My son, who is 14, and my fiance' rode Greyhound Bus Lines from Youngstown, Oh to McAlester, Ok. They got on the bus in Youngstown, Oh and began their trip. Their first stop was in Toledo, Oh, When they went to get on the bus the bus driver looked at my fiance' and my son that my son could not ride the bus without an ID. The bus driver then made a big scene and humiliated my fiance and son, he made them then go buy another ticket for $200 which we did not have. My fiance is a disabled vet and we live month to month on his disability check. The bus driver then finally let my son on the bus. I then called Greyhound Bus Lines and talked to a supervisor whose name was Syliva and she told me that the bus driver had no right to do what he did that my son was traveling with his father and that what 14 year old has ID.

    I am trying to find out if we have a case or not. I am also looking for a lawyer that will only charge us if we win. Like I said before, my fiance' is disabled and we don't have a lot.

    Thank you,
    Amber Chewning

  • Az
      12th of Oct, 2012
    0 Votes

    Please contact me [protected]@gmail.com if you have had experience with being yelled at or kick off the bus also if you are mentaly or physical disabled i am in process of trying to get orinizations to help with this problem i am disabled mentaly and told him that and he still kick me off bus

  • Ch
      26th of Dec, 2011
    0 Votes

    Everyone, file a complaint with the Federal Trade Commission and with the Better Business Bureau.
    Only then, when the government steps in, will these ### get the hint.

  • Ho
      20th of Dec, 2010
    0 Votes

    I agree completely with anyone that has a complaint with Greyhound. I tried to order a ticket online friday night, having to be back at work on Monday morning. I went online to order going through the whole purchase and when I got to the final PRESS purchase it said "transaction can not be completed" but as soon as that happened I got an email from BB&T (my bank) saying it went through and my account was charged!!! When I called Greyhound they said they could not help me and I would need to contact customer service (which is open Mon-Fri from 7am -7pm) Mon at 7 in order to fix my problem. So I took more money out of my account and tried another method, the phone. The woman on the phone went through the whole process and than said "youre billing address did not match your transaction did not go through, so I get another email at that time and it says that an amount again has been taken out of my account. Since I was still on the phone I asked the woman if she could check again if it went through, telling her I got another email stating that it had. SHE HUNG UP THE PHONE ON ME. So I called back and spoke with five difference ppl, Vanessa (told me to call Customer Service), Ramone (same thing) Mary (same thing) and Nicholas (who told me if I called corporate they would help me). Needless to say I have talked to everyone with no resolution. They simply say they are not responsible and your bank is. It is Christmas week and I have a hold on my account for two tickets from greyhound without a confirmation number or bus ticket to prove it. I finally had my boyfriend purchase a ticket for me because I had to be at work Monday at 7am and needed the ticket. They will not refund his amount because "they provided me with a service and I used that service" Yes I used that service 3 tickets and 300 out of my account later. The customer service people were ALL incredibly rude, unprofessional and unhelpful. Customer Service needs to be open on the weekends considering that is when A LOT of people travel and need help with the horrible people that are hanging up and transferring calls to other agents. This is a huge way of transportation and since it is the cheapest that is automatically assumed that they will get the most business. I encourage Greyhound to get better agents, a better training staff and maybe actually pick up their customer service lines and deal with the customers that allow them to even have a business with more respect. It is shameful that you would have this many unsatisfied customers.

  • Sp
      22nd of Dec, 2009
    0 Votes

    I am grateful to my son for buying me the Greyhound bus ticket as a gift, and he cannot afford Amtrak or plane ticket and neither can I. I also LOVE Greyhound, but the Customer Service people need to be KINDER to SPECIAL NEEDS customers. There is the Americans With Disabilities Act!
    Also if we could carry our "special handling" baggage, we would!
    We do NOT like being treated like "A BOTHER".
    Thanks. I do like riding Greyhound. I do NOT want the workers fired.
    I am only asking them to do their jobs and to at least TRY TO BE POLITE and respectful of ALL of their customers.

  • In
      25th of Nov, 2009
    0 Votes

    I DON'T KNOW WHY THIS "CARMELA" IS STILL WORKING FOR GREYHOUND!!! THAT MAKES GREYHOUND LOOK REALLY BAD!!! WELL WAIT A MINUTE...SORRY THEY ALREADY LOOK BAD, THIS JUST MAKES THEM LOOK WORSE!! IF SOMEONE TALKED TO ME THAT WAY AND ESSPECIALLY IF MY CHILD WAS THERE, THEY WOULD REGRET IT AND I WOULD HAVE NOT LEFT THAT PLACE WITH OUT LETTING EVERYONE KNOW WHO SHE WAS, WHAT SHE HAD DONE AND AND HOW HER ATTITUDE WAS!! THEN I WOULD OF MADE SURE SHE WOULD OF BEEN LEAVING HER JOB BEFORE I LEFT THE BUILDING!! I DON'T [censored] AROUND WHEN IT COMES TO PEOPLE TREATING PEOPLE LIKE S**T THAT THEY DON'T KNOW AND WHEN THEY ARE ONE THE JOB!! THIS LADY NEEDS TO BE FIRED AND SHE DOES NOT DESERVE HER JOB, SHE DESERVES TO BE PUT IN A CAGE BECAUSE IT SOUND LIKE SHE ACTS LIKE AN ANIMAL! IF YOU WAKE-UP IN A BAD MOOD OR YOU ARE PISSED-OFF ABOUT SOMETHING OR SOMEONE YOU DON'T TAKE IT OUT ON INNOCENT PEOPLE YOU DON'T KNOW AND DON'T KNOW YOU! YOU CHOOSE THAT LINE OF WORK TO SERVE THE PUBLIC, IF YOU CAN'T HANDLE YOUR JOB AND BE A DECENT HUMAN BEING AND TREAT PEOPLE RIGHT THEN GET THE [censored] ON!! PEOPLE NEED TO GET THIS LADY FIRED!!

  • Ya
      24th of Nov, 2009
    0 Votes

    CARMELA was very very very RUDE to me yesterday in the NY station !!! I was talking to her and told her that I didn't receive my tickets online because of a problem in their system, and suddenly she threw the papers on my face and told me to move away and that she didn't want to help me anymore !!! I told her give me your name, because I'm going to make a complain, and guess what she said, HERE IS MY NAME, IF YOU CAN'T READ IT I'LL SPELL IT TO YOU !!!

    HOW RUDE IS THAT !! doesn't she hear herself !!! If someone told her that isn't she going to feel disrespected !!! ... she is unprofessional, and its weird that she's still working there !!!

  • In
      6th of Nov, 2009
    0 Votes

    I HAVE ALWAYS HAD A PROBLEM WITH GREYHOUND AND WITH THE WAY THIS PERSON CALLED "THEIR REPRESENTATIVE" LEFT A MESSAGE AFTER THIS LADY AND THIS IS WHAT THIS RUDE B--CH WROTE:

    "Christina needs a [censored] life you are a damn fool. Trying to make it seem like greyhound service to you was horrible you came in there acting like you don't have any sense with you six year old daughter. So called nurse. How can a nurse act so abnoxious and GHETTO. It seem like the person who was sick in the head was You Christina you need to see yourself as a patient. But anyway We were glad your fat ### got on the bus and didnt crash with you six yr old hoochie mama. And by the way next time you make a complaint against anyone be logical and know what you are talking about. Because you would end up looking as the BIG GHETTO FOOL TRICK. you was probably mad that Carmela has a job and you probably just got laid off thats why you were so upset."

    HIDE BEHIND YOUR NAME BECAUSE IF YOU ARE A REPRESENTATIVE OF GREYHOUND OR WHATEVER THE F--K YOU CALL YOURSELF...YOU NEED TO BE FIRED. I DON'T CARE WHAT SOMEONE SAYS, YOU WORK FOR THAT CO. YOU DON'T TALK TO PEOPLE LIKE THAT AND CALL SOMEONE'S CHILD NAMES!!! EVERY STATION I'VE EVER BEEN TOO MOST OF YOU MOTHER F--KERS ARE RUDE ### LAZY-### PIECES OF ###!!! IF YOU LISTEN EVEN ONE OF GREYHOUNDS EMPLOYEES EVEN WROTE AND TALKED SH-T ABOUT HIS OWN CO-WORKER AND HOW RUDE THEY ARE! THAT'S BAD IN MY EYE'S. YOU PEOPLE RIP PEOPLE OFF, PROBABLY POCKET THE MONEY FOR YOURSELVES, YOUR STATIONS ARE DIRTY AS SH-T, BUMS WALKING AROUND ALL OVER BUGGING PEOPLE. CRAP I CAN GO ON AND ON FOR EVER! COME TO MY TOWN B--CH AND TALK TO ME LIKE THAT AFTER YOU GET TALKING LESSONS!!!

  • On
      7th of Oct, 2009
    0 Votes

    Atlanta to New York / New York to Atlanta $90...Non-Stop (12hrs)...Any other Destination receive 10%-20% off the competitors rate. Reserve Your Next Trip at onewayexpresss.com

  • Au
      22nd of Jul, 2009
    0 Votes

    I am convinced that there is no such thing as the customer service center. I was on hold for two hours and eighteen minutes yesterday, only to be disconnected by THEIR system. I have called back at least 35 times, and keep being transferred to a mailbox. I tried calling the scheduling line, and they would not transfer me to someone who could help. In fact, they actually HUNG UP on me!! I will never, ever travel with them again. (By the way, all this doesn't even begin to address the original reason I called, which is another horrible story.)

  • Es
      1st of Jul, 2009
    0 Votes

    On june 2nd 2009 inquired about price to travel to [protected] MO FROM houston TX. A Greyhound Rep. advised me over the phone about booking right away and getting a companion discount as my SON is travelling with me. HE EVEN asked me to spell out our names several times.His name was Henry #1506434. He charged my account trip for two 2 $264.00 When I got to the bus station on 6/10 they had only one ticket in my name and none for my son.They told me the bus has only one more space. T HEY SAID THE NEXT BUS WAS LEAVING AT 9.45 PM THAT NIGHT. I WAS THERE 1HR BEFORE DEPATURE BUT THE BUS WAS FULL THEY CLAIMED. I PURCHASED A WHOLE New ticket for me and my son paying another extra $264.00 plus $15.00 plus the original $264.00 that was charged over the phone for my round trip all totalling $543.00 . We got to [protected]@12.30amon 6/12 never got enough rest to go to MU FOR RECRUITMENT FOOTBALL TESTING. Our trip coming back to Houston was the greatest nightmare.THE BUS BROKE DOWN 41 MILES TO KC. The bus stopped in a very dangerous area 41miles we waited for 2hrs before a relief came. GREHOUND NEED TO REALIZE THAT MORE ELITE AND CLASSY PEOPLE are riding greyhound these days and learn to treat them with respect. There a lot of rude people that work for this bus company. I want my $279.00 refunded immediately.The trip was miserable. The only good news is a very nice Manager at KC Mr. Al Colark. PLEASE RECOGNISE THIS MAN. gIVE HIM A RAISE.He treated us and everybody ellse with respect Please keep him the only nice person so far.THE REST ARE VERY RUDE TO YOUR CUSTOMERS.

  • Th
      12th of Jun, 2009
    -1 Votes

    Christina needs a [censored] life you are a damn fool. Trying to make it seem like greyhound service to you was horrible you came in there acting like you don't have any sense with you six year old daughter. So called nurse. How can a nurse act so abnoxious and GHETTO. It seem like the person who was sick in the head was You Christina you need to see yourself as a patient. But anyway We were glad your fat ### got on the bus and didnt crash with you six yr old hoochie mama. And by the way next time you make a complaint against anyone be logical and know what you are talking about. Because you would end up looking as the BIG GHETTO FOOL TRICK. you was probably mad that Carmela has a job and you probably just got laid off thats why you were so upset.

  • Ch
      9th of Jun, 2009
    +1 Votes

    I just purchased tickets at the Greyhound in New York to take a trip to Florida now I am regretting the whole trip. The tickets were completely wrong. I had to pay a $15.00 dollar fee to have them changed when there employee screwed up big time. The customer service is the worst especially CARMELA a total B---- she was horrible, rude and nasty how can she still have her job. She was very disrespectful to every customer who needed help. Let's see how the bus trip goes with my 6 year old daughter. The planned trip so far has been the worst and the supervisors don't care. We should do something like contact the CEO. so that something is done. Then people dying on the bus WOW what a sacry thought. I will be traveling for a day and a half with no sleep, worried if my neighbor is sane and not some mental case killer which makes me rethink this whole trip.

  • Sh
      2nd of Jun, 2009
    0 Votes

    i have also been treated very poorly by greyhound. i will never ride that bus line again. i had my 5 year old daughter with me . and almost every station i went to had many nasty attituded employees. they made me wait an exta 6 hours in kansas city with a 5 yr old little girl at 4 am. then almost every ticket stub ripper was rude and very mouthy. if i had a question they also got snotty. i think we all need to try to something about this. i dont think it is right to spend 300 dollars for 2 tickets and have them make your little girl cry cause they yell at there dad when they ask if thats the right bus or what time the bus arrives...i still have to take the bus back...im dreading it. i dont think that is the way it is supposed to be am i correct? please tell me where and how to do something about this cause calling a supervisor appearently doesnt do a thing

  • An
      30th of Mar, 2009
    0 Votes

    It seems like most of these complaints are coming out of Dallas, TX. I also have a major whopping complain with, not only Dallas, but the customer service rep I bought a ticket from over the phone. The latter was obviously the result of greyhound's "brilliant" outsourcing strategy for customer service. The guy could barely speak English, and I could barely understand him. I tried to work with him and repeat things back that he told me and ask him to repeat back information as well. He got nasty with me and acted like I was crazy and he knew exactly what he was doing. Lo and behold, he screwed up the ticket. He put the ticket in my name instead of the person's name I bought the ticket for...this, after I repeatedly made clear that the ticket was not for me and spelled this person's name out for him three times. Well, obviously my friend had problems picking up his ticket in Dallas (to travel to Louisville). He gave them the correct confirmation number and password, they printed out the ticket, and wouldn't give him the ticket once they realized the names didn't match up. He ended up sleeping in the bus station all night...I felt so bad for him. Anyway, he contacted me about the problem and told me that they were saying at the Dallas terminal that I had to call them to confirm the ticket was for him. They did not answer their phone once there, however. I called repeatedly for hours, and there wasn't even an automated service to get me to an agent. My friend said that he sat there and watched lazy employees who were not busy at all ignore the phone as it rang and rang and rang. So I called the people at customer service (where I bought the ticket). I won't repeat every detail here and bore you all, but they basically bounced me back and forth for hours. I was on hold sometimes as long as 50 minutes with each phone call as I called around between the unhelpful customer service reps in India, the equally unhelpful service reps at the Dallas corporate headquarters, and repeatedly had my calls ignored at the Dallas terminal. Finally after hours and hours of this and finally demanding that a lady fix this problem, I got somewhere. She tried to blow me off as well, but I went off on her stating that Greyhound made these mistakes and Greyhound needs to fix them...NOW. I was on hold forever (of course), but she finally got ahold of a manager and faxed over some information to get a "customer service ticket" issued at the terminal. After a few more annoying bureaucratic problems for my friend at the terminal, they finally got their "stuff" together enough to finally give him the ticket I paid for with my hard-earned money. They offered no apology. They did not offer to compensate us for our troubles in any way. Only the last lady I dealt with tried to help me, bless her heart, but only did so after I got sore of severe and hateful with her. I hated to do it. I'm getting the impression that Greyhound must intentionally train their employees to be this terrible towards customers. Either that or there is a major problem in the culture of that company. With all the people desperate for jobs right now, Greyhound would do well to fire nearly all of their employees and hire some people who actually WANT to work. The economy is too bad right now to let these rude, lazy employees off the hook. There are too many other good people to choose from in the job market. If it IS Greyhound as a corporation that is the problem, I really encourage another bus company to rise up and offer some healthy competition in that area. If they put a little more thought into their customer service, they might just steal all of Greyhound's customers.

  • Cm
      15th of Feb, 2009
    0 Votes

    well guys i'm actually a ticket agent at greyhound lines and believe it or not i'm actually the best, polite, and courteous agent in my whole terminal. I do witness sometimes my co-workers are really...i mean really nasty to the customers. I actually want to apolygize to everyone who is posting comments about their horrible experience with this company just because greyhound dosen't hire the right people to get the job down and make the customers happy. I do strive to atleast make the difference and make my customers happy...but since i'm one person i try my best evryday to make the customers smile even though the other agents are filled with negative enery. I'M SORRY GUYS!!!

  • Ms
      2nd of Jan, 2009
    0 Votes

    My son, who is in the Army, traveled home for Christmas. They lost his luggage in Dallas. For the entire two weeks that he has been home, we have got nothing but the runaround about his luggage. Also, when he boarded the bus, he was told he couldn't take his backpack on and was charge an extra $10 to check it. He later found out they had lied to him about being able to carry on his backpack. He goes back today, with nothing but what we have bought him since he's been home. It's sad they they lost a duffle bag with his name stenciled on it and seem to be doing nothing to find it. He knows where it was last seen and I don't believe they are really looking for it. How can bags with tags with the destination on it be lost for so long. Their tracing system is an absolute joke! I agree with everyone else that they are pathetic and a wholly rude group of people from the top down. I've left two messages with so called supervisors and they have yet to call me back. Next time he comes home, I will pay the difference for him to fly! They know how to treat their military passengers.

  • Ir
      4th of Dec, 2008
    0 Votes

    On Sunday Nov. 30 2008 my son Eric boarded a bus at the greyhound terminal on 11th and filbert st in philadelphia, he got on the line #9 with a destination to Cleaveland Ohio, returning to college after our thanksgiving. The bus he was on made a stop, and my son asked the driver if he could leave his Beigh back pack which had a computer, a dark blue bag with a light blue pocket in the front and a grey lunch bag. the bus took off leaving my son behing he did not know what to do. I am a parent working two jobs trying to affort my son college, he lost a computer that I purchase with my life saving money for it took me almost ten years to save. I am begging any one who find it to please returning it, unfurnally the bags were not tag with his name, but I am hoping that there are still good people in this earth and it will be returned, I have not been able to sleep and I cry all the time. It was so hard for me to give him this computer and take a loan so he can attend CIA at cleaveland ohio.

    If any one had found the computer which is an apple and his carryon please, please I inplore you to see it in your heart and return it to is owner all his school work is in there.

  • Er
      4th of Dec, 2008
    0 Votes

    Traveling from Philadelphia to Cleaveland Ohio, the bus that left Philadelphia on Sunday November 30, 2008 I got of the bus at a stop near pittsburg, I ask the driver if I could leave my bags in the bus thinking I was going to board the bus again but, the Bus left taking my most valuable possecions, I am a student at Cleaveland Institute of Art struggleling to make it and my computer along with other important things were on the bus, I being giving the run around and there is no anwser to where is my lugage and computer are

    What do I need to do to find my valuable possecions

    please call my mother at 215-634-3180 she will get intouch with me

    Lost a beigh back pack
    and carry on Dark Blue bag with light blue pocket in front.

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