Gregory Scott Florists / Undelivered flowers!

I ordered an arrangement and balloons to be delivered to my daughter, who would be turning 18, for her Birthday. She was out of town with a friend and her family for Spring Break, so I decided to make her Birthday special by sending some flowers and a balloon. The order was placed on a Tues for delivery Wed. The flowers were never delivered to the hotel where my daughter was staying. I called the 1-800 number listed for FTD the next day when I realized she had not received her flowers. I have left 3 messages and have not received one call back. I have even e-mailed Gregory Scotte Florists, no response. My word, it's only a flower arrangement and a balloon, can't they get somebody to get something together and send it to my daughter??? I will never question 1-800-flowers pricing again. They have always been delivered on time and the arrangements are beautiful!!