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4.3 5390 Reviews

Green Dot Complaints Summary

135 Resolved
883 Unresolved
Our verdict: With Green Dot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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4:11 pm EDT
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Green Dot illegal transaction on my credit card

Someone used Moneybookers EUR London company to attempt to make an illegal transaction on my Greendot prepaid Visa credit card in the amount of $848.62 on 05/29/2010. Fortunately, I never put much money on my card because I do not have that kind of money to throw away let alone let someone steal. I would suggest you investigate who is using Moneybookers EUR London as a way to steal money from people's credit cards. I have informed the FBI of this transaction and there may be an investigation pending on the attempted theft.

Sincerely,
Brenda V. Oswell

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RONALD ALLEN
,
Dec 10, 2007 12:00 am EST

Network agenda took $9.95 out of my account, i do not know who they are. I had a brief account with e-music and i understand they are affiliated.

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11:44 am EDT
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Green Dot scam

Ordered my tax refund on a Green Dot Card, and never received it. The dollar amount was $1400+

This company straight up stole my money.

I've called several times, the first 2 times I called i was assured that the card was on it's way. 20 Days later I called again. This time they promised to fedex it to me for a fee of $20 after arguing in hindi with the agent on the phone, i was able to get them to ship it for free. 3 day delivery time frame.

6 days later I call and they still haven't even shipped the card.

This is just a crappy company with a website and a private label prepaid card that cant even figure out how to use the mail.

IRS, FTC, and BBB complaints are next, for both turbotax and green dot.

Horrible company, don't use them... BTW keep searching, there are thousands of complaints.

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not afraid
Cumming, US
Apr 14, 2011 7:20 pm EDT

I did check the spelling on the above complaint so I don't know why it added so many garbage characters. DON'T BUY A GREEN DOT CARD! unless you want to just donate it to their company. DON'T give them your personal information. If they take your money this way, why not your identity?

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not afraid
Cumming, US
Apr 14, 2011 7:13 pm EDT

I bought a green dot card on Saturday, April 9, 2011. Within the two hours it took me to get home and download it to my grandson's Walmart money card someone had already downloaded it to another card. I went online on the Walmart site to download it andthe card had no money on it. I had paid Walmart $416.64for the $412 that I put on the green dot card. I have my receipt from Walmart and I have the green dot card. The silver strip that you have to scratch off was in place, but my money was not there. They are a crooked rip off company that needs to be shut down. They just keep giving you excuses for whay they can't give you your money back. They told me two days and then two more days and still no money. they have done this to alot of people. It is a scam company and Walmart and every other company that is selling these cards need to give the refunds or quit selling these cards. I intend to contact every retail outlet that is selling these fraud cards and I am also going to sue and contact my congressmen to get involved in this. I am so angry that my grandson who really needed these funds does not have them because of the green dot criminals who absconded with my money.

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Russ618
Mount Vernon, US
Apr 11, 2011 11:22 am EDT
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Green Dot is a crooked company, I had money deposited to my greendot account they stated I had to many deposits and they blocked my card from usage, they sent my Social Security payment back, But the funny thing about this company they didnt stop putting their fees on my card ! which I mind you was suppose to be blocked from all transactions, I sent them documentation notorized and I was told I would have access to my money well let me tell you here it is almost 30 days later and I still have a block on my account and NO access to my money! They keep playing games I will never get another Green Dot card again after I get my money back from them, even if I have to use the funds to hire a lawyer just to get even with this ### company.

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1:41 pm EDT
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Green Dot will not give me back my money

greendot wont give me back my money i put on my card. i am going to sue them! because i am not the only person complaining about this matter. so far they made me wait 10 days to just tell me that they will not refund my money on an certain day. and im still waiting .. ive done everything they told me to do, in order to get my money. they gave me the run around and lieing to me in result of me getting my money back.
they are holding $20 that belongs to me.. it might be a small amount of money but its my money. so therefore, i am sueing them for all the mess they have put me through. and advise to everyone. STAY AWAY FROM GREENDOT.COM ITS FULL OF LIES AND THEY OVER CHARGE PEOPLE.AND THEY WILL TAKE YOUR MONEY! BOYCOTT GREENDOT.COM...

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Unhappy in KS
, US
Feb 17, 2011 1:07 am EST
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I lost my original card and reported it on their website, requesting a replacement card be sent Fed-Ex at a 19.95 charge. A week later after no card comes, I call cust service and am told it was accidently mailed. I wait another couple days then call again and am told by another customer service rep I should have it any day. Two weeks pass and I get a Fed-Ex letter with my card. Both reps lied to me and could barely speak English. I should report them to the BBB.

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Dragonfly_lane
Lumberton, US
Dec 10, 2013 6:09 pm EST

I too have been scammed. They told me their system was down and that they were not sure how long it would be so they needed to send me back my money. They said that it would take anywhere from 24hrs to 72hrs. Time-up and no money. IT's CHRISTMAS people! I need my money. I have small children. This sucks monkey (FILL IN BLANK).

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Unhappy in KS
, US
Feb 17, 2011 1:45 am EST
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They are awful!

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Unhappy in KS
, US
Feb 17, 2011 1:09 am EST
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They suck!

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2:22 pm EDT
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Green Dot they do not charge back

I was over charged by google and had stoped my campain with them. they elected to continue my campain and charged my card without my consent. they have no customer service number to get a hold of them at. green dot did nothing to help me. they actually hung up on me! what a terrible customer service company they are. don't ever do biz with them. also it takes forever to get to there reps on the phone.

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8:05 pm EDT
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Green Dot failure to issue new card upon expiration

i have a green dot premier mastercard account that expired on [protected], the premier account states that a new card will be issued when the old card expires. i have not recieved the new card and since it is the first of the month, i wanted to pay my rent. i had a direct deposit that was sent to my card on [protected] but it was not listed as funds added. i had thought that i was to automatically get the new card due to the perks of the premier card that i had. the customer service agent told me that a new card was not sent but they will send one now which i will receive in the next 7 to 10 business days thus i would not be able to access my money until then. her supervisor then came on and said that my premier membership was revoked because i had a negative balance when the deducted the monthly fee. the premeir card has a perk that says it does not count against you when you gain a negative balance for their fees. he stated that i would have to reapply for a card thus spending more money on a card when they sell a perk to avoid that. i told him that i'm very dissatisfied with this. told him that i will contact the nebraska attorney general and file a complaint as well as the better business bureau and everyone else that help in this issue.
i originally got this card to avoid the notorius fees that usbank and wells fargo have on their checking accounts as well as savings accounts. seems to me that anyone with a bank account or a debit card is fair game for these fees. green dot offered me 10.00 monthly that was reduced by 5.00 should i direct deposit 750.00 a month. atm withdrawal fees of 1.95, these were better fees than the banks. i should have known better, somethings do not last long.

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10:04 am EDT
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Green Dot joke debit card

Got this temporary debit card for $35 as a gift. Tried to activate it to no avail through both the website and by phone.
After 3 days of the nonsense of phone calls to machines who apparently cannot understand the word J.A.M.E.S. or any other voice command in English. (Sorry, don't speak any other languages) have given up trying. What a major SCAM this is, why they have not been investigated by the authorities I do not know.

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3:07 pm EDT
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Green Dot bad check/fraud

I received a check for over $900.00 on a grant with instructions to cash or deposit said check and then return to Mary Edwards a fee of $400.00 for finding the grant. Being as 1. I have been applying for grants, and 2. in need of money as work is slow for my husband ( we are self employed). I seriously considered cashing the check, UNTIL i decided to go online and research this, even though i had been applying for grants to continue school this just didn't seem right. I am so glad that i did not cash this check as i would have been furious with them and myself.
You know we have the government butting into bail out the banks, and auto dealers but "WHERE THE HELL ARE THE PPL THAT ARE BAILING US OUT?" that can actually take advantage of unsuspecting ppl that are hurting for money out there. And these ppl do continue to catch the one or two ppl that either don't have internet to research these things and that are that desperate and they cash and return the money... I will be taking my letter with the bogus check to my local authorities and then to the postmaster general... and hopefully these idiots MARY EDWARDS and LINDA SPALLDING get caught...

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Too good to be true
, US
Mar 20, 2010 3:45 pm EDT

I received a check in the mail saying that I had been offered a 10k grant and all I had to do within 5 days was pay a commission of 403.00 dollars out of the 947.35 that the check was for after cashing it or putting it in my bank account. I would receive the rest of the 10k grant money after purchasing a greendot money pac. I'm sure glad that I found this sight and didn"t take this any farther than file thirteen in the trash. How do you report this type of scam?

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12:07 am EDT
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Green Dot bad check

Bad check / 10, 000.00 cash grant
"official check" from key services corp with a faded key icon and signature for the amount of 965. 99. instructions were to cash or deposit this check and send 4% to "mary edwards" for commission fee through a greendot moneypak.

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3:05 pm EDT
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Green Dot lost money

I purchased one greendot debit card from Walgreens.
The cost was $4.95 and I also deposited $30 into the account.
I made an on-line purchase of about $28 and everything went well.
I then deposited $20 more, but the next time I used it I was told that my card was registering empty. I made numerous call to greendot,
but was never able to talk to an actual person.
I tried to check my account on-line, but could not get into the site.
Now $20 some dollars isn't much, but I don't want greendot to get away from ripping anyone esle off, although I'd like my money returned.

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Green Dot Corp.
Monrovia, US
Oct 03, 2011 9:03 pm EDT

We apologize for your experiences. Our business practices are not to “rip off” any customers. We make all our fees known on our website or the package and cardholder agreement we provide with our cards. If there has been an issue with the balance you have on your card, please send an email to custcareref@greendotcorp.com, include a contact number and your full name so we can reach you directly. We would like to look into this situation further and settle any possible errors made to your balance.

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Peace4love
Magnolia, US
Sep 27, 2011 12:17 am EDT

I thought I had money left on my card. Made one withdrawal for $20 (there was a $51 dollars on the card) Now my card is saying I only have $1.79 on the card. Wow GreenDot, do you think the Better Business Bureau would like to hear about your accounting practices? or maybe your no-existent customer support would be of interest to the Federal Banking Commission? You see I neither rant nor rave. I help you do business with integrity and accountability. I will be filling my complaint with them? I am sure someone will figure out how to call them back or email a response. What do you think?

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9:16 am EST
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Green Dot return of funds

I set up an online bill pay through Greendot for $2000 to a private party. You can only send $1000 at a time so it was two transactions set up to be withdrawn on on 2/17/ and 2/18/2010. The person received one check for $1000 and the second check should have arrived the following day. I waited a week after it was due to be delivered before I called Greendot. On March 1st, I spoke with a representative and was told that they would have to do a stop payment and it would take 3-5 business days to be credited back to my account. I waited the 5 business days and did not receive any money, so I called them back on March 8 (Monday). First, I was told that the transaction was already reversed, and I should receive the credit some time that day. I waited and no money was deposited. So I called on Tuesday around noon, and I was told that a trouble ticket would be sent and I could check on it in 4 hours. When I got home on Tuesday I called again, this time I was told a ticket would have to be created. I explained to her that was already done early in the day and I demanded to speak to a supervisor. She put me on hold for 10 minutes then came back and said that the supervisor was busy and would have to call me back. I chose to hold, about 20 minutes later I spoke with a supervisor "Sam". Sam said they use a third party to process bill pay and they haven't recieved the funds back yet so he would need to contact them, I said he had 24 hours. I also called the person the check had been sent to find out who the third party was. The company was called Northern Trust, I contacted them and found out that the check was never sent out because it was believed to be a duplicate transaction and was stopped immediately on 2/18 (the day it was set to be sent out).When I called Greendot back exactly 24 hours later and again I was told that my case was closed and I should have already recieved a refund, I immediately asked for a supervisor. Sam/Henry answered again (He said this is "Sam" and tried to quickly change it to "Henry" ) said he needed to talk to someone in another department and I said I would be more than happy to wait while he did this he left me on hold for 40 min and then hung up. I just called again this morning and was told to give them another day. I was unable to pay a bill and I am now getting fees accrued. I have already filed my claim with the better business bureau and now I am contacting the arbitrator. I asked for a letter or statement from them explaining that the issue is on their end and I was attempting to pay on time. I want all of my fees paid by Greendot because they were the cause of them.

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frankleonard
Allentown, US
Jun 27, 2015 9:24 am EDT
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you are right they should be closed down. I have been waiting for my card for over 2 months. they keep telling me it was returned to them. in the mean time they cancelled my original card which I purchased. i cannot access my original funds now. now they say they are blamming the post office. BULL..

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Vicki Norris
Bennettsville, US
Feb 23, 2015 3:24 pm EST

I hv been trying for almost a month to dispute two charges on my Green Dot card. I was charged TWICE by Fidelity Life for a pokicy that was cancelled in December. Every time I try to email or telephone, I have to jump through more hoops than a circus dog's act! Nobody knows anything about it--there's no record of it. I am so sick and tired of trying to reason with these people--especially when I'm not the one at fault. $89.20 might not mean much to them but it means a whole lot to me! You can rest assured that anybody everybody who will know what kind of company they're dealing with. The biggest mistake of my life was signing up with Green Dot!

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Darrel L. Perham
Beverly, US
Apr 30, 2014 3:06 am EDT

There is no way to talk to a human none of my cards wre filledforcthe past two months march and April of 2014 which means they owe me forty dollars on each card .! This company should now be closed as a scam company! Darrel L. Perham

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Mr Ed.
Elk Grove Village, US
Nov 27, 2013 3:36 pm EST

Green dot is all about making as much money as they can, not customer service. After about 10 months of using the card every day for my daily transactions, they cancelled my card and banned me from ever getting another green dot card. I was using the card to keep my spending under control. Each week I would load my weekly expense budget ($500) on the card and only use the card for my daily expenses. I guess that was OK for 9 months, but I must have tripped a flag this week. The only reason I was using dot over paypower is I liked their website better. Next I'm trying the Western Union card.

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Chris Alan
Waynesville, US
Jan 03, 2013 7:46 am EST

I agree with the comment made by the original poster.
I have problems with Green Dot Cards as well.
I was helping a friend in trying to get to another state and he was having unexpected car problems, so I used my Green Dot Card to help him.
There were a lot of transactions (loading the card) made to help him and the locations would only allow him to withdraw 100 dollars as at time.
Green Dot Card closed my account, because they said I made too many transactions and they assumed that my intentions were up to no good, and saying that is not what the card is intended for, so they chose to lock me out from ever getting a Green Dot Card again.
I have not gone to arbitration about this because I do not have the money to pay the arbitrator.

In addition, the assumption made by Green Dot Bank/Corporation of thinking that the multiple transactions made by a customer in loading the card so many times, were up to no good, it can easily set themselves up for actions defamation of character against a customer.

I am a college student majoring in criminal justice and I do not take to insults very kindly.
I am majoring in criminal justice because I am tired of criminal activities and I look to be in the position to stop criminals in their tracks.

People or Corporations that assume things about others makes a person suspicious, because they have not taken the time to investigate what is really going on with a customer and why he is engaging in certain activities that are not against any laws.
There is a term called (mens rhea) the purpose or intent that a person is doing an action or deed.
People make assumptions about others and then acting upon them, or taking the law into their own hands can get in a lot of trouble.
Green Dot Bank should have contacted a customer and asked him what was going on before they made their assumption about the customer's actions of loading the card so many times.
It takes just as much time to make their decision on a matter as does to contact a customer on a matter, and maybe even less time to do so.

In addition to being a criminal justice major I believe in helping others if or when I can.
Again, what Green Dot Bank has done can easily be classified as defamation of character because they acted without investigating, nor tried to contact a person in order to find out what is really going on.

Another thing, in Got Dot Banks implied disclosure agreement, of which, is in the package containing the card and cannot be opened until after purchasing the card.
The customer does not have the chance to read anything printed on the card until after the purchase is made, twenty five dollars to be loaded on the card initially. That does not allow for the implied disclosure agreement to become valid, because the customer cannot read the agreement until after the purchase is made. .
In the implied disclosure agreement, Green Dot Bank works to allow for customers to appeal the decisions made against by way of an arbitrator in determining if the customer acted in good faith or not while using the card.
However, that does not address that fact that Green Dot Bank in their decisions can become that of defamation of character against a customer.
Another thing, many of the clauses in implied contracts are not valid because many times the clauses themselves are not constitutional in nature, clauses that work against laws that are meant to protect consumers.

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carltonturner
Bloomington, US
Apr 12, 2010 4:36 pm EDT
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am i talking some one ab0ut i am going though i need to know why i can't put my birth day on an appoilcation for green dot pre-paid card.can you help me with that.

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carltonturner
Bloomington, US
Apr 12, 2010 4:27 pm EDT
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i made this appoilcation today 4-12=2010 i still don'n know what to do.

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carltonturner
Bloomington, US
Apr 12, 2010 4:22 pm EDT
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i don't understan what you went me to do.

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carltonturner
Bloomington, US
Apr 12, 2010 4:20 pm EDT
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I DON'N understand what to do now i have made a comment.

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carltonturner
Bloomington, US
Apr 12, 2010 4:15 pm EDT
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this cartltonturner i tryed to make an appoilconion for a pre- psid cord. After i filled all the imformion the appoilcaion would not let n me put my birthday on it. I tryed to call a nuber at the botme of the appilcation .But i got no were. I am woryed about all the imformation that i put on it geting in the wroug hands.

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8:06 am EST
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Green Dot crediting unauthorized charges to customer

i've been a customer of greendot since 2005 or 2006. throughout the years, i've had a history of months of a few dollars in reload, to months in which i made a modest amount of reloads. the month of January 2010 has been a bonanza--in the dollar amount i've loaded into my card--roughly $6900! followed by February in which i've so far loaded nearly $2000. which is why i'm more so aggravated to be sitting down at 4:30am writing a letter to collect a mere $143.49!

on January 31, 2010, having loaded $400.00 onto my card, i ordered food from a chinese restaurant for about $16, paid for a hotel room. for about $73, and was shocked to be declined when i tried to buy gas later that day due to lack of sufficient funds!

when i checked online, i noticed 4 UNAUTHORIZED items PENDING:

3 charges for $75.00--from an arco gas station from which i'd only made a purchase of $23.00

a charge for $143.00 from a walmart in lancaster, ca--a place i've never been in my life!

i promptly called greendot and reported it a a theft! i told them i wished to press charges and have the perpetrator arrested. i also asked that the money be CREDITED to my account immediately! i was told it could not be done then--since it was still pending--that i should wait till after its posted to ring back, that it would then take 3-5 days for it to be credited. i requested a new card and asked for fast delivery, since i was staying in a hotel.

i was told to load $30 onto the card to cover the fedex OVERNIGHT charges. i got the card AFTER FOUR DAYS! what was the point of paying all that money--if the mail took as long as regular mail? i asked repeatedly if i'd get it overnight and was told yes. it was sent Sunday--so i thought...Monday--Tuesday tops...did not get it till Thursday! this ended up costing me $73x3 (nightly rate for hotel) since i couldn't very well go home let my card be received after i'd checked out!

after the charge to walmart was posted, i called back and had the most horrendous experience with greendot to date! nobody i spoke to seemed to fully understand me; they'd be stuck and repeat a phrase over and over--whether or not it reflected or concerned what i was saying. when i asked to speak to a supervisor, they'd put me on hold till the dial tone came on. when i asked to speak to a supervisor on american soil--who speaks english as a FIRST language, they simply hung up on me!

my level of frustration got so high, i became afraid for my health, (i have very high blood pressure) so for 2 weeks, i steered clear of calling greendot...when i finally called, i was told first that they couldn't help me b'cos the charge had been posted--meaning the merchant now had the funds, so it was out of their hands--that I SHOULD CONTACT WALMART MYSELF AND TRY TO EXTRICATE MY STOLEN MONEY FROM THIER CLUTCHES!

i went totally nuts and said no way--that i'd waited for it to post because i was told BY GREENDOT--that only then, could my money be credited to my account...i requested they retrieve the recording of my calls (don't they always say they're recorded for "quality assurance"?) to prove that greendot reps, did indeed say so. he acknowledged that was indeed, the policy--wait till it posts, then have your money credited into your account--something i'd done many times before--find an unauthorized charge, call greendot and its credited in a few days?

why has this been sooooooooooo problematic--and in a month that i loaded more money onto my card than ever? i asked and i'm asking...why is it that i never saw those $75x3 to arco--$225 (which had been SUBTRACTED from my total CASH balance) in the CREDIT column of my card statement.

in a world where even the tiniest mom and pop shops are going green and paperless, why won't greendot EMAIL me records from my OLD card which i no longer have access to, but very much need for my records and taxes?

why am i the one going through all these headaches, when according to your policy and employees, i did EVERYTHING i should have done:

i reported the theft and requested credit SAME DAY it occurred.
i called back after it was posted--when i was ASSURED it would be a matter of days till i got my money back.
i requested a cancellation of the old card and ordered new one--at an expense to me.
i requested an investigation and let it known i wished to press charges.

having done all this, why am i having so much difficulty retrieving my hard earned CASH, when the thief who stole it had such an easy time using my card WITHOUT being in possession of it, WITHOUT my identification and authorization? isn't it greendot's REPONSIBILITY to make it MORE DIFFUCULT FOR THIEVES to steal from its customer's card? why does greendot expect me to contact walmart and investigate by myself?

why can we no longer speak to americans or english speaking staff IN AMERICA DURING BUSINESS HOURS--9-5PM? i mean, i understand outsourcing calls AFTER business hours, but not 24/7! this has led me to lose confidence in greendot--as if going offshore is one step closer to its bigwigs soon taking all our CASH and bailing to some exotic offshore company, where they can't be touched by the US.

that's why i've put LESS money on the card this month--and depending on how this letter is handled, why i'll be taking my business elsewhere--it seems clear its not appreciated by greendot. finally, due to my negative experiences with greendot lately, i have decided to warn other unsuspecting prospects by posting this letter--as is on complaints board dot com--check it out...you'll find i'm not the only one complaining about your poor services>>>>>>>>>>>>>>>>>>>>>>>>>>

http://www.complaintsboard.com/?search=greendot&everything=Everything

If you wish to dispute a transaction that has posted to your statement

i unequivocally DISPUTE the transaction made at walmart lancaster on January 31 2010 in the amount of $143.49. i did not make the charge, did not authorize it, have NEVER been in that city AND CAN PROVE IT!

I HEREBY DEMAND THAT THE SUM OF $143.49 BE CREDITED TO MY ACCOUNT AND THAT EXPLANATION BE GIVEN AS TO WHY$225 FROM ARCO ON SAME DAY HAS NEVER BEEN SHOWN CREDITED TO MY ACCOUNT.

if this is not handled to my satisfaction, i shall call upon dateline nbc, 60 minutes or 20/20 to investigate your practices.

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DBTCRD
Plaistow, US
Feb 13, 2014 6:47 pm EST

My first call to dispute charges, I told customer service to cancel my card immediately.. A week later found card not cancelled and new card not on the way. As these are reloadable debit cards, company may purposely try to take advantage of their customers. You should record your 1st and all subsequent calls. Print off call dates, times, and duration( avail on cell and voip phone calls). Out the company that has such shoddy business practices. For instance Greendot manages accounts for other companies. Not only would I cancel my account, but let Walmart, Best buy or any other company involved with the card know why I am cancelling. Also, make a complaint with the FTC. They would track if a company tends to so this often (business as usual). Of course Better Business Bureau. When writing a letter put as much info as possible. No account info if account is not yet closed (which you should confirm). That way you can tweak the letter for mailing. My reloadable card may not be the same, but as they have "standards, " we also. By the way keep track of any further losses. If any after notice to company to shut down your card.

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Degeullo
Phoenix, US
Jan 09, 2011 5:25 pm EST
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@A.Della - This is almost similar to my experience with green dot and an unauthorized charge fro $113.56. I had an old DirecTV account, closed for about 3 months. In fact that old account with DirectTV had an expired card in its records and was not authorized to auto charge. I found that the card was charged $113.56 becasue when I went ot go use it, it came back declined. So I look online and found that the charge was posted, but not processed. So I called immediately and disputed the charge. The CSR was friendly and helpful and said that the money would be back on with in 24-48 hours.
About 24 hours later, all of the money I disputed went back on the card. I used it again several times, and then I tried to use it at a gas station and it came back declined. I called again. This CSR was also helpful, and said that it was a mistake, and that the accounting department would put it back on the card by midnight that evening. As a safety measure, I also emailed a complaint to Green Dot, and received a canned response to call the customer service number. 24 hours went by with no movement back to the card, so I called this morning.
Now I get another story. The CSR informs me that the DTV charge was paid and that I needed to now take my dispute up with them. I am really at a loss for words as I clearly told them the charge was unauthorized, and made on an expired card. Then the CSR kept telling me that they could open up a dispute for the charge, to which I told her, I did that already back with the first call that lead THEM to put the money back on the card.
I asked to be elevated to a supervisor. I was transferred to a CSR supervisor that just did not seem to give one [censor] about anything. I explained it all again to him, to which he started to repeat the runaround line of - We can open up a dispute for that charge if you like. So I run through it again, and he tells me that they paid the money to DirecTV because they ran the charge through again.
Now I had him in a direct lie. I removed the bad card information from DirecTV (Remember the card on file was expired), and my transaction history shows no new charges from DirecTV. It shows all of the other declined charges, but DirecTV was not on there. So I put a stop to all conversation with that supervisor. I told him that I caught him in a lie, and that I cannot trust a single thing he tells me, and to please elevate me to his supervisor. Well surprise, surprise... he was apparently the call center commander and there was not one to elevate to right then. I asked when I could call back, and he said tomorrow.
This is still unresolved, I know that it is only $113.56, but I want to know that if I am going to use this card to store money, that it is going to be protected, and when I dispute something, they will side with their customer, not a merchant. They need to have someone in that call center that can make a decision.

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gustave
austin, US
Mar 18, 2010 1:06 pm EDT

My Green Dot
Free Direct Deposit, Free Credit Builder. Free Bill Pay - Apply Here.
GreenDot.CardSuggest.net

Load Accountnow Debit Card W/ Green Dot
Free direct deposit and bill pay. No credit check. $0 activation fee.
AccountNow.com

With Unauthorized Charges
Millions of Products. Read Reviews. With Unauthorized Charges: Prices.
www.NexTag.com/Electronics

Green dot and Account Now are part of Meta Bank
You are actually dealing with Meta Bank by using one of their pre-paid bank cards.
I wonder why whenever there is a complaint about one of their products on the Complaints Board Site that that an ad for one of their products also pops up on that same page?

Does that not seem strange to direct you to the very same product that you are complaining about and so frustrated with over having had such awful service with only moments before to try to get you to buy more of the exact same thing?

This is so bizarre to me.

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Green Dot card stolen and could not stop card from being used

Got a visa gift card and my wallet was stolen. When I called Greendot.com to stop the card they had no info on my card. I had to activate it with many questions on the phone. It was a $1oo gift card. I think they should have been able to stop it with all the info I gave them. I will never buy one of their cards again.

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vandread
, US
Feb 24, 2010 9:53 pm EST

note it was a visa gift card you complaint is with visa gift card service most stores carry these cards and have no access to the cards they passed your info to visa but in most cases if you are the original purchaser you need to go to visa with a copy of the recept and see what can be done if the card was given to you ask the giver to contact visa or give you a copy of the slip these type of cards are new and still being worked on if you wish to give a gift card as a gift get a dept store gift card or just give cash in 5 years new rules and safety issued will be put in to play till them becareful what time of card you buy and read carefully your rights which no one does and ends up suing the wrong firm

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Green Dot check in the mail

I received a check in the mail for the amount of $958.22 with the promise of another check. All I had to do was send in a commission to a woman named Marilyn Ritchie! This is a scam and I hope that she or the people who are responsible for it get caught a prosecuted. I am keeping my check just in case it is needed to help put the devils in prison! I had applied at the company they used (Greendot) so at first it seemed like the miracle we had been waiting for. But I knew better then to do what they asked and found this site. I am so glad that others posted here! The scam is using a different bank now. Mine was wrote on Banco Popular and it was supposedly from McDonalds French Fry Trust. A grant that i had applied for supposedly and finally qualified for! Whatever! I hope that this post helps catch the individuals that are ripping the hope right out of good honest people!

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Mooreka
Hill AFB, US
Feb 09, 2010 11:27 pm EST

Just received a check in the mail like many others, based on what I have seen here. Glad I saw this first, before I went and tried to cash this check. This is obsurd that, with our economy, these people think they can get away with this!

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Deborah A Cooper
South Bend, US
Jan 25, 2010 7:06 pm EST

I received a check for 949.00 stating deposit and send to Marilyn Ritchie 402.00 for commission. It says the will send the rest of the grant money of 9501.00 after you pay them. I see scam all over this letter attached to this check. People beware of these scams.

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Karen Fenwick
Oak Har, US
Dec 15, 2009 5:46 pm EST
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Rec'd an "official check" for $979.45. Checked online and discovered many people who have received this fake check.

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Mark Zuri
Houston, US
Jul 30, 2012 1:52 pm EDT

My name is Mark Z. Escamilla. I am a private investigator in Houston, Texas, Harris County. I am defending a man who was scammed by this same deal. Your postings are very helpful and help people in trouble. Thanks for the posting. My client is actually facing criminal charges. Not sure why the District Attorney does not already know about this scam. Oh, that is because they do not care.
Mark@Zuri-Investigations.com. I hope this helps case the case against client dismissed. I hope someone puts a stop to this scam.

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Rosey from Vegas
, US
May 19, 2012 3:37 am EDT

I received my check also for $988.26, right away knew it was a fake. Problem is acquiring peoples SS#. These people should also proof read and spell check their letters, horrible spelling. DO report this to your local authorities.

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joe7807
Phoenix, US
Apr 25, 2012 12:47 am EDT

I got the same check just a few days ago for $977.88. It tells me that I need to send the commission to someone named Lisa Procter here is her scam website, www.lisaprocter.biz or www.listprocter.net. I have reported this to my local news station and their consumer reporting department to investigate, everyone else should report theirs as well. They prey on people who really need the money badly. Such a bad fraud, and they are using McDonalds name as well in this .

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Kat C
, US
Apr 03, 2012 6:21 am EDT

I received the same check. Did a little digging and found this site. I applied at Green Dot, but then decided not to go through with the rest of the application. Maybe Green Dot needs to beef up their security, because scammers are getting peoples social cesurity numbers from their site.

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kourtnie
Troy, US
Apr 01, 2012 8:28 am EDT

My husband received a the same check yesterday, so happy I found something on it. cant believe people actually do this!

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firk
Osawatomie, US
Feb 22, 2010 11:10 pm EST

I am in KS and got the same check today, the amount of my check was 957.00 and the same lady wants me to send her $410 in commission...my check is using the Banco Popular Bank of Chicago Illinois, and is also drawn on the McDonalds French Fry Trust account...decided I better research this, saw this post and confirmed this is a scam...

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Green Dot never got refund

i bought a $50 green dot visa from 7-11 and had problems activating the stupid card so was told i woukld get a refund check in the mail within 7-10 buisness days. never got anything. cant get a live person on the phone and am told that my card number is invalid.

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Green Dot can't use card

Has Anyone had this problem with a green dot card? I bought a card and tried to use it at a redbox kiosk. The reader will not read the card. I looked at the back and where there is normally a black strip on a credit or debit card is a gold strip. It can't be used at any card reader when making a purchase. I called customer suuport and of course got India. Needless to say, it's hard to get them to understand normal english. After explaining all this to them, they said I damaged my card. I said no, it was this way when I got it. After arguing/explaining for quite awhile, they said they would send me a new card. The new card is exactly the same. No black strip. I was going to try email to explain the problem but they just referred me back to the 1-800 number. Anyone heard of anything like this before?

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meetri walker griffin
, US
Jun 11, 2018 1:36 pm EDT

can I use my greendot card visa one day before automatic deposit posts as a credit?

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Brian Mik
, US
Oct 01, 2016 8:18 am EDT

I have been using my Greendot at the local Post Office to purchase money orders for my rent for the past 6 months with no problem. This month I went and my card was declined. I assumed it was too close to when my direct deposit went in, so I waited to try again the following day, same results. When I contacted the CS for Greendot, they said I couldn't use it for that, and would need to go to Wal-Mart and buy a MoneyGram from them. I explained that I have been using it right along, and they told me there must be a problem with my card. After several minutes of arguing they put on a "supervisor" who continued the argument, explaining that I never should have been able to use it for that purpose? I got really heated and told him that I don't support W-mart and will not under any circumstance even walk into a store, let alone make a purchase of anything. All he could say was "Sorry, that's what you have to do". No other option, no explanation as to why it won't work now when it did before, notta. Nobody ever contacted me to say I was using it wrong, nor does my contract say I have to go to W-mart for anything. Now instead of walking 5 minutes to the post office, I'm supposed to get a ride 10 miles to the w-mart to pay my rent? Ridiculous I say. This is a Visa card that is accepted everywhere a regular Visa is accepted, except the post office for a money order. The CS department sucks, I had talked to at least 5 different people over 2 days, not one spoke fluent English or could explain why the sudden change to my card. I asked them to look into why and have a tech contact me, they wouldn't. I asked for a manager to call me, they didn't. I will lose this card as soon as I'm back on my feet as it no longer suits the purpose I had purchased it for . . Greendot sucks!

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KaiserVadin
Saint Louis, US
Dec 27, 2010 3:26 pm EST

The cards could be faulty and there website requires you to put in your SSN so that could be also, plus if you type the infomation in too fast it will not work ether I am not sure why but this happen on other websites with me ...

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gallowayasa
, US
Nov 30, 2010 9:16 pm EST

mine is a bigger story then this first i bought one from walgreen. it was a substatute card. i tryed to use it but couldn't so i called to get it activated it worked. then i tryed to register to get my money on the card no good. so i kept writing to greendot and got nothing.. i waited for my real card when it came i tryed to register it but my card number was no good. so i couldn' even sign in to get in touch with them. some how i finley go in touch with then through e-mail well guess what i end up getting a nother card. soooo it didn't work also. now i am stuck with 2 cards an no account im trying to grt them to take back both cards an give my 20.00 dollors so i guess i've gotten riped off also.. people don't get suckered in read all complaints. thank ya all alice

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evanwoodard29
Sumner, US
Apr 20, 2010 6:46 pm EDT

I read somewhere the you have to wait until the permanent one shows up in the mail to be able to use it at Redbox, ATM's, etc. I too tried to use the one I bought at the store in the Redbox, and the card was declined. I just got my permanent one with my name on it (and billing zip attached, which I think is what you need) so I'm gonna try again next time I go by the Redbox.

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KaiserVadin
Saint Louis, US
Mar 06, 2010 7:10 pm EST

You can use it anywhere that greendot allows just because the strip is gold does not mean it will not work I use mine on a bluebox movie rental place got my tax refund and went to get a reloader for it and NO PROBLEMS, the only con is no email address for the company !

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webrich
Irving, US
Feb 13, 2010 10:32 am EST
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maybe you don't know what the procedures are, my green-dot card is used anywhere, use it as a debit card, when you sign up for the card, you can choose your pin code by phone or online, also you have to buy green dot money-pak and enter the activation code on your green-dot account online, very simple.

Best Regards, Greg

http://webrich.TagEveryCar.com

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Green Dot rip-off

I purchased a greendot card from CVS last week. I went on line to register it 3x and could not be processed because "they were having difficulties with the site and to try later". Of course, I kept getting the same message. I called several times, tried several options to try and register my card (having thrown out the part of the package with the activation number) which by the way, I don't even remember seeing. I then tried to contact a real person, well forget that. No real customer service, just the automated thing. I looked on their site for an e-mail address to contact them, once again, no e-mail contact! Only a mailing address. I will write but I'm doubtful I will ever see my $20.00 again. Thank God I didn't put more $$$ on it. (I almost did). I think this is a scam and they bank on people like me not following up for $20.00. Can you imagine the amount of money they are making? BP

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Green Dot difficult to use

My 14 year old son purchased a green dot moneypak at walmart a while back. He lost the receipt which you need to activate the card and now we can no longer use the card which was 4. 95 to activate along with 50. 00 dollars added to the card for a total of 54. 95. I phoned moneypak and they can't help us. I then called walmart and they too said they can't help. That's a loss of 54. 95 for us and a gain of 54. 95 for moneypak. What a scam they've set up. It's preying on those people who lose the receipt. : (

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Rockos2
Salem, US
Mar 21, 2014 8:39 pm EDT
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If you are having problems loading use FIREFOX as your browser, it works. here is a support number too. [protected] press 2

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marina_12
Los Angeles, US
Sep 30, 2013 10:19 pm EDT

You don't need the receipt -- you just need the reloader pack.. Throw the receipt away -- flip the reloader pack over (that thing you bought for $4.95 or whatever they charge for them now), use your thumb or a coin (quarter works best) and scratch where it says to scratch (you know, like a scratcher lottery ticket)... that will reveal your money code (or whatever they call it).. then just log into your account and you can use that code to load the money onto your green dot card. Not difficult... You can also reload via the phone using that code and their automated system... Simple. Not a scam.

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Frustrated PayPal customer
Dayton, US
Feb 06, 2013 8:29 pm EST

My MoneyPak card won't load. MoneyPak 800 number does not recognize the number. Cannot talk to a live person. PayPal no help. MoneyPak cannot verify address. I requested a refund after two hours of frustration. PayPal needs another company to load money onto its site. This has been a nightmare!

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larry2011
Oregon City, US
Nov 16, 2011 2:50 am EST

Moneypak is a scam... I purchased a card for 300 bucks to transfer to paypal and it wouldnt transfer! I called money pak 5 times and they couldnt help me. they told me to call paypal so i did but they couldnt help me. Its suppose to be convenient right? That is the whole point. Well, nobody could help me so they issued a check to me and took my $4.95. I didnt even get to use it. Now I have to wait 7-10 business days to get my money back... What a scam and a rip off!

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fsaleh
Cordova, US
Oct 02, 2010 1:38 pm EDT
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Yes you can, it worked for me! Good luck!

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neomastiff
Roma, US
Oct 02, 2010 1:00 am EDT

Same thing happened to me yesterday. me and my wife went to walmart to buy groceries once at the cash register i added a moneypak of $25 to use on ebay. Anyway, i did not read the back of the CARD until we got home and realized i threw away the receipt, i mean how many of you keep the receipts of the groceries? after google search of my issue i found this site and readring all this posts i think i'm screwed, unless like one of the posts says Walmart can print me out a receipt if i take my card to them. I'll try as posted and come back with an update.

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fsaleh
Cordova, US
Sep 12, 2010 6:22 pm EDT
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Did you buy yours from Walmart? I was told a few hours ago that the Walmart ones only have the number on the receipt.

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rpearson33704
Saint Petersburg, US
Sep 12, 2010 5:15 pm EDT
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Are you talking about the card that comes with the original package? You can use that card until your new card (it will have your name and card # on it)comes. I don't understand how you were not given a receipt though, every time I go to put money on my card the store always gives me a receipt. However, if you still have the packaging that the card came in that can also be used to register your card online. If you don't have the packaging then maybe if you go to the store that you bought the card from they can help you but if not then you really did pay for nothing and that sucks.

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fsaleh
Cordova, US
Sep 12, 2010 3:57 pm EDT
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I disagree with you all. Why do they give you a card when you can't make use out of it? Why can't the CARD number be on the CARD?

In my case, I was never given a receipt, and now I have this worthless card. I paid 34.95, and now I have nothing.

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rpearson33704
Saint Petersburg, US
Jul 29, 2010 10:39 am EDT
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Yeah, I have to agree with the others on this one. That was really due to negligence on your part and your son's part. However, it seems weird that Walmart wasn't able to get you copy of the receipt unless you didn't bring in the MoneyPak. The Walmart's here in my area of Florida can reprint a receipt from the UPC code off the back of the MoneyPak. You could try that and if that doesn't help you then you should get a refund for the MoneyPak since the store shouldn't be able to dispute you having bought it there even without a receipt. Good luck in your pursuit of getting your money back.

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Green Dot used a minors name

My daughter received a credit card in her name. I have tried every number on the card encloser form. I could never speak to anyone. It was strictly automated. When I put the acct number and SS # in, the automation kept telling me it was invalid. Finally, after researching I found the number to their directpay line, [protected]. Got to speak to someone I could barely understand because of his accent. I explained that she was a minor. He said the account was closed but there had been transactions but he could not give me any of this information without my daughters consent. I again explained she was a minor and that I was concerned that someone was using her personal information. He refused and I requested a supervisor. A women with a heavy accent answered and refused. I truly believe this is a scam. We are trying to place scam alerts on ou daughter's information.

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Green Dot scam

ON 1-16-10 I ACTIVATED A CARD AND WAS MISSING MONEY.WHEN I CALLED THEY HUNG UP ON ME THEN WHEN I CALLED BACK I WAS LEFT ON HOLD 30 MINUTES. I AM A SINGLE MOTHER OF 4 SO I DONT HAVE ANY MONEY TO GIVE AWAY! THEN WHILE I WAS ON HOLD THE ASSISTANT GOT BACK ON THE PHONE AND INSISTED ON A CALL BACK. tHIS IS THE POOREST SERVICES I HAVE EVER HAD AND JUST WANT MY MONEY BACK . JUST LAST WEEK I WAS STIFFED OUT OF 30.00 DOLLERS AS WELL SO NOW ITS A TOTAL OF 40.00. MY BILL WAS DUE TODAY WHICH MAY RESULT IN TERMINATION OF MY SERVICES.

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Green Dot total scam

All beware! I purchased a pre-paid master card from green dot and four days later I went and tried to purchase a green dot visa with the green dot master card and I was not trying to transfer funds, all I wanted to do was buy one as a gift. Iwas told I was told that I was not allowed to buy any kind of gift card from any where. This green dot company is trying to tell me how and what I can buy. This is rediculious. I do not understand how they can tell me what I can and can not buy. There should be no way that this can be legal. It is my money so how can the green dot company do this? Please all beware of this company I do not recomend anyone use green dot pre-paid anything!

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Day Ha
Davenport, US
Aug 10, 2014 10:25 pm EDT

[redacted]: coment:;
We try to resolve all issues in a timely and satisfactory manner for our customers. Dispute claims are thoroughly reviewed and resolutions are based on our investigation of the claim. If you would like us to review your claim, please email Customer.Advocacy@greendotcorp.com. Include your name, a phone number we can reach you at, ticket number (if you were provided one) and a brief description of your issue. We will review and contact you to provide information on the claim...

Hi I'm Dxxx Fxxxxx

I went to Walmart to cash my check. Showed I'd and put into their terminal my Social security Id. number and cashed my check and loaded $100.00 onto your greendot card.
Seems your company placed a block the same day which I was not aware of. So I called your call center. They demand I fax my id's to their California 866 number.
Thou i explained that i showed my Id at time of purchase.
I have received in my postal mail at my address the personalized debt card
Your terms can request verification of information
They can unblock the card to let me use it since it is a Personalized Card you sent to me up to the amount on the card, according to the terms.
The suspicious activity reason given to me seems bogus as the card was evidently blocked the same day.
I am willing to bring my id's BUT not copy them and send them over the internet to some unknown fax number, and because, for the criminal NASA to have access to that private information stored on their servers forever, to protect my privacy.
Again I will go to any facility in my home town including a law enforcement or attorney office and have them call you/ you call them and I will show my I'd to them to verify.

This is a reasonable action on my part.
Otherwise please refund my money of $100.00 asap to my address of
Xxxx xxxxx ave, xxxxxxxx, IA, xxxxx
Thank You
Claim: FPxxxxxxx

Emailed Aug 10 2014 Customer.Advocacy@greendotcorp.com

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Shewchuk
Newnan, US
Feb 01, 2013 1:43 pm EST

Green Dots response...blah blah blah blah

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Shewchuk
Newnan, US
Feb 01, 2013 1:41 pm EST

Dear anonymous, My son read all the terms and conditions and yet the thieves still stole $80.00 from him. Still waiting on the refund check. They are liars and thieves and will be exposed. If I have anything to do with it.

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J Jennings
Ironwood, US
Jun 12, 2010 5:48 pm EDT

I purchased A Greendot MasterCard at Walgreends (Paying $50.00 cash plus the $4.95 fee) as a gift to my son.
The card package says one can use the Temp card after calling the 800 number, and waiting no more than an hour. However, when he went to use the card, there was no money "on the card."
Calling Greendot for help is a joke! Their computer just sents you round and round. After two hours tying, I got a human who said I would have to fax all my paperwork to them and they would call me back in two days! They called back and left a message to call them at another 800 number that one has to try to get passed the computer to get to a human. When I got to speak to someone, I was first told the paperwork (All receipts I sent) were useless in finding out why the money was not on the card. I then said I would take the problem to a higher level-now the card was found and they said the money was now on it! But, next day, card still shows a "0: balance.
I have now filed a complaint to Walgreens.
Buying a Greendot card is a gamble!

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anonymous_anonymous
Beverly Hills, US
Mar 06, 2010 5:24 am EST

You should read all terms and condition before buying the product. Green dot cards works for people who actually know how the card really works. Make sure that you're purchasing the correct package because a lot of times you tend to buy the incorrect package. Most of the irate customer about this product are proven that they have committed the mistake and not the company. There are merchant that greendot doesn't deal with for security reason. By purchasing the product, you are entering a contract that you accept all terms and condition applied by the company. So please make sure you you know what you're doing before complaining...

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Green Dot Corporation
, US
Jan 13, 2010 1:14 pm EST

We truly apologize for the inconvenience. Green Dot has experienced significant fraudulent activity when credit and debit cards were allowed for the purchases of Green Dot products. In order to minimize this fraud exposure, losses to our company and to allow us to continue to offer our customers the best possible pricing Green Dot requests retailers not accept credit or debit cards of any kind, including Green Dot cards, for the purchase of Green Dot products. We have done our best to communicate this to our customers by including the statement “Cash Only” on our new card packages.

Additionally, we would like to clarify that Green Dot Prepaid cards are personalized reloadable financials tools that require customer identity verification and are not gift cards. Is it important you understand this distinction so you can provide the best gift for your intended recipient.

L
L
Logan 69
Philadelphia, US
Jan 11, 2010 1:19 pm EST

I made a mistake and purchasing a green dot prepaid card, I thought It was a card that I could put money on and go, I was celebrating a friend's birthday, and I had to wait for the card to come in the mail, they gave me a number and expiration date and cvc code but I couldn't completely use it until I had the actual card... my friend's birthday was a ended in complete confusion and I will never mistake a green dot card for an instant prepaid card.. it's was a nightmare...

Green Dot Customer Reviews Overview

Green Dot is a financial technology company that offers a range of banking and payment solutions to individuals and businesses. The company has received a significant number of positive reviews from its customers, highlighting its user-friendly platform, excellent customer service, and competitive fees.

Many customers have praised Green Dot for its easy-to-use mobile app, which allows them to manage their accounts, make payments, and track their spending on the go. The app has received high ratings on both the App Store and Google Play, with customers noting its intuitive design and helpful features.

Green Dot's customer service has also received high marks from reviewers, with many customers reporting quick and helpful responses to their inquiries. The company offers multiple channels for customer support, including phone, email, and live chat, making it easy for customers to get the help they need.

In terms of fees, Green Dot is often praised for its competitive pricing compared to traditional banks. Many customers appreciate the lack of monthly maintenance fees and ATM fees, as well as the ability to earn cashback rewards on purchases.

Overall, Green Dot has received overwhelmingly positive reviews from its customers, with many praising its user-friendly platform, excellent customer service, and competitive fees. If you're looking for a convenient and affordable banking and payment solution, Green Dot may be worth considering.

Green Dot In-depth Review

Overview: Green Dot is a financial technology company that provides banking and payment solutions to individuals and businesses. With a mission to democratize banking and empower customers, Green Dot aims to offer accessible and affordable financial services.

Products and Services: Green Dot offers a wide range of products and services, including prepaid debit cards, mobile banking, cash deposits, direct deposit, and money transfers. Their offerings provide convenience and flexibility for managing finances, making payments, and accessing funds. In terms of quality and variety, Green Dot's products are competitive with industry standards, offering innovative features such as early direct deposit and cashback rewards.

User Experience: Green Dot's website is user-friendly, with a clean and intuitive interface that allows for easy navigation. The mobile app is highly functional, providing a seamless banking experience on the go. Customer support is readily available through phone, email, and chat, and their team is responsive and helpful in resolving issues.

Fees and Pricing: Green Dot's fee structure is transparent and competitive, with fees varying depending on the specific service. Compared to industry standards, Green Dot's pricing is generally reasonable and offers good value for the services provided. They disclose fees upfront, ensuring transparency and minimizing the risk of hidden charges.

Security and Privacy: Green Dot prioritizes the security of user information, employing robust measures to protect data. Their privacy policy and data protection practices are in line with industry standards, ensuring the confidentiality and integrity of customer information. While there have been no notable security breaches or incidents in the past, Green Dot continuously monitors and updates their security protocols.

Customer Support: Green Dot offers multiple channels for customer support, including phone, email, and chat. Their support team is readily available and provides quality assistance to customers. Users generally report high satisfaction with problem resolution and overall customer service experience.

Reputation and Trustworthiness: Green Dot has established a solid reputation in the industry, known for their reliable and innovative financial solutions. Customer reviews are generally positive, highlighting the company's commitment to customer satisfaction. Green Dot has also received notable awards and certifications, further enhancing their credibility.

Accessibility and Convenience: Green Dot's services are widely accessible, available to customers across various locations. They have a vast network of ATMs and reload locations, making it convenient for users to access their funds. Green Dot also integrates with other financial platforms, allowing for easy fund transfers and seamless financial management.

Pros and Cons: Green Dot's main advantages include their wide range of financial services, user-friendly interface, and competitive fees. However, some users have reported occasional technical issues with the mobile app and limited ATM availability in certain areas. Overall, user feedback and ratings indicate a positive experience with Green Dot's offerings.

Conclusion: Green Dot delivers on its mission to provide accessible and affordable financial services. With their user-friendly interface, innovative features, and reliable customer support, Green Dot is a recommended choice for individuals and businesses seeking convenient banking solutions. The company has shown potential for growth and improvement, continuously enhancing their offerings to meet customer needs.

How to file a complaint about Green Dot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Green Dot.

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Green Dot contacts

Phone number

+1 (866) 795-7597

Website

www.greendot.com

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