Green Dot
reviews and complaints

I recieved a check in mail for 975.47, said i was approved for a grant, all i had to do was cash or deposit the check and mail them back 411.00 for commision, name of the person was katherine hennessey, independent grant brokerif i send the 411 .00 i will have the rest of my money the next day air mailed, even go's on to tell you where to get the money pack .greendot ...

I purchased a greendot card with $160 on Thur May 19th 2011. Went online as i normally do to activate the card for one time use, however, the website changed a bit and I clicked the wrong button (the proper button is now in small letters and discrete) and the activation was cancelled as the system thought I wanted a refund! I tried again thinking it was a minor issue to no avail, so I called the customer service number on the back of the card and they said they "APOLOGIZE BUT THERE IS NOTHING THEY CAN DO", but refund me. I had a deadline to make a payment by the following day, I'm in a new City and do not have an address I can receive mail at (in fact, part of the funds were to facilitate and address to receive mail and correspondence while I settle in).

I asked them to get me someone that could help resolve my issue by issuing me a different card number (since I could make my payments online) or transfer the funds to a different card I can go buy or something... But they (call center in Philippines) said all they can do is send an email to the corporate office in California and I should get a response within 24 hours. It's Tuesday May 24th and I haven't even got an email confirming they will contact me.

In addition, I was able to get their Corporate escalations numbers [protected] and called it over 5 times, and each time it said they are having a high volume of calls so I should leave a message (which I did) and someone would contact me within 2 business hours (again, this was Fri, it's end of business Tue now!). It seems the number is just a dummy number to fool people into thinking they will get somewhere while they hold on to your money (to borrow against or show their investors and being capitalized or something).

I am still waiting for a call or email, and have no idea if I will even ever get my $160 back or what!

Bought $500 MP Card on May 4, 2011. Upon trying to use it, I discovered it had been used! I returned to the store & was told to call Mp, which I did right then & there! The card was loaded APRIL28, 2011, per Money Pak. I had to fax the receipt & copies of the card & was told 2 days to investigate & resolve. Today is May 17, 2011 & I am being told its in a special dept. & they cannot give out the name of it, or put me in contact with who is investigating this! Must wait for phone call.
Refused to provide name or # of this pretend person & refused to provide upper mngmt contact, or any info in who to escalate to & where / who to file a complaint with! When they are ready to call they will! They said they lost my fax after 7 days of confirmation! Yet when I callec with the ticket #, it pulled up this lost fax & reattached to my claim. Days later, I was told they never got fax & closed.claim, no call to me either. Then they reopened & reattached the fax, starting the 2 day turnaround over! It has beeen 13 days total & 10 days since the last 2 day promise! They told me to keep waiting for a call, they are reviewing it!
I demanded info to file complaint and was refused.

GUY NAME DONTAE REPRESENTATIVE OF GREENDOT MONEY PAK TOLD ME HE CAN HELP ME OUT WITH MY CARD CAUSE I WAS NEW TO IT.HE TOOK MY CARD INFORMATION(GREENDOTMONEYPAKCARD) AND TOLD ME TO HOLD EVER SINCE THEN I HAVENT HEARD FROM HIM I CHECK MY BALANCE ON THE INTERNET AND MY BALANCE WAS 0.00 INSTEAD OF 25.00.HE'S A FRAUD HE NEEDS TO BE STOP IF THE POLICE IS READING THIS YOU CAN SET HIM UP BY HIS NUMBER HE CALLED ME FROM AFTER I CALLED THE GREENDOT CARD.HIS NUMBER IS [protected] DONTAE STATESBORO GA

Hello my name is Terra Wallace,
I’m writing this letter because I need your assistants with
This issue that has not been resolved. On February 4TH my tax return was filed through Turbo Tax by my tax preparer Tracey Peterson and I was told I would receive my tax return in February 11th. We exchange my tax information through fax. When I did not receive my tax return on the 11th, I called my tax preparer Tracey to find out what the issue was, it was then that I learned that she had put in the incorrect account information on my tax return and it was sent into the wrong account. The account my money was sent to was a green dot prepaid card account, Tracey then contacted them and she was told to fill out and exchange form which she would fill out the correct account information, and my tax return would be put into my account in 3-5 business days. also with the exchange form she attached a letter from my bank verify my account information. 5 business days pasted and I called green dot prepaid lost management department to inform them that I didn’t not receive any money in my account it was then that they told me the investigating team was working on my case and it would take 10 business days. 10 days go by and still no call, I then felt determine to get to the bottom of this issue and I began to call everyday and I wrote down the names and badges numbers of the employees I spoke to. On April 3th I was asked to fax over a utility bill, a copy of my w2’s, state I.d, social security card . that information was use by the investigation team to verify my identity .I faxed the information over to them on the APRIL 4TH and Green dot then told that it would take 10 business days for the investigation team to update claim. I then waited the 10 business dates and called to inform green dot that I again did not receive a call from the investigation team they then gave me a new ticket number to my claim and told me I would receive a call in one business day and I again did not receive a call, till this day this issue haven’t been resolved and I haven’t been told a reason why.

It has been over a month since I received my tax refund which was deposited into a prepaid account with Green Dot. I filed my taxes through Turbo Tax and chose this option because they advertised it as being faster option. The alternative would have been to wait about 4 weeks for the IRS to mail me a check. Needless to say, I wanted my money sooner so I had them mail me a Green Dot card. Within a matter of days, I received my card. 2 days later, the money was deposited into my account and I was able to make purchases. Approximately 1 week later, after trying to make a purchase, I came to realize that my card was locked. I called Green Dot for an explanation and they informed me that my account was being investigated and they required a copy of my photo ID, social security card, as well as a utility bill in my name in order to perform a full investigation. I don't have any bills in my name so I sent the other 2. They informed me that it would take 10 business days and someone would get back to me. That time had passed and I still had not received a phone call. I spoke with 4 service representatives and 3 supervisors and got nowhere. They will not budge without that utility bill. They said it was to verify my home address even though it's clearly displayed on my photo ID. Had I went the traditional way and chose to have a check sent to me, I would be spending my money right now without any problems. I have been waiting almost a month and still, no progress is being made. It seems that there are thousands of people that go through this every year which means Green Dot (now partnered with Turbo Tax) is holding all of this money and collecting interest from these accounts while I sit here broke and in debt. How is it that these corporations would need to question a deposit made by the IRS? If I was responsible for fraud, wouldn't the IRS be responsible for catching that and filing charges? And If it's fraud they're worried about, why allow me access to my money for the first week instead of investigating when the money was first deposited? If anyone else is having similar issues with this company, please let me know because I'm very close to contacting an attorney about this.

I have had a green dot card for over a year with little to no serious issues. Recently, I had my income tax return loaded on the card. Early March of this year I went to pay for some work on a vehicle I own and the card was declined which I found to be odd. When I checked the remaining balance on the card it showed $22.00 down from $2400 the night before. Illegal purchases were made using the card in two different Countries within hours of each other. I started a claim with Green Dot stating that my identity had been stolen and the card was compromised. I investigated into the companies where the card was used and forwarded the information to Green Dot hoping it would expedite the claim. 10 days after they had said I should see the money on the replacement card, a customer service rep whom I couldn't understand too well stated "Based on the information we received from on of the merchants involved, we have concluded that you are filing a false claim". The reason-The merchant knew my address, name, age etc.. (What part of identity theft are they not getting?) When I asked if they could provide whether the purchases were made on line or in person she replied "No, if you want to pursue this further, you will have to use your own means". Wow! I went from being a victim to being called a liar. I have since received $500 of the $2400 spent which I don't understand but will take it. The merchant's, amounts and dates are as follows. I hope this helps you: 3/2/11-Fashion X $200. 3/2/11-Fashion X $294.68. 3/3/11-Pulguita.com $761.28. 3/4/11-Pulguitas.com $973.97. Also, various charges for foreign transactions totalling $88.00. Ok, so my card was used in Mexico, China and Georgia within 2 days of each other while I attempted to use the card in California during the same time frame. Hmm. Well, I am writing this off as a very costly lesson. Only my Faith is keeping me from going Postal! Do not use these cards!

Someone called and said that they were given a faulty moneypak on 3/10/2011 for 100.00 the company looked up the moneypak number and saw that this number was applied to my account on 3/07/2011. This moneypak was purchased on 07/07/2011 by my father for me and applied to my account correctly. The other customer claimed that they purchased it on 03/10/2011 yet faxed the a receipt for my moneypak purchased on 03/07/2011. Immediately this should have raised a red flag to the investigator that something was wrong with this person claim. The company did not call me about the issue or notify me in any way to give me and opportunity to prove that the 100.00 in question was rightfully mine. Instead the froze my entire account with a balance of 939.00. This money was not from a moneypak at all it was a direct deposit from a tax refund in my name. I check my balance online and it showed my balance of 939.00 so I had no way of knowing that the account was blocked after make 3 transactions and looking back at the seeing them declined I call the 800 number listened to my balance and was told it was upward of 900 dollars. I spoke to a cust service rep on 3/11 and was told of the block. On 3/12 my step-mother confirmed that the moneypak was mine and the person who did the compliant withdrew it saying that they made a mistake. As of today my money has not been returned to me even though they know that I am not in the wrong. I've been disconnect 3 times by cust service. And have yet to get an apology, they just keep justifying their actions. I would like to be compensated! I am requesting 25.00 and payment for and late fees of declined fee due to this.

When I purchased a green dot reloadable pack and a kmart prepaid credit card, I assumed that I would have the same consumer protection as every other credit card; however, that is not the case. I had the sad occasion to use my kmart credit card on a fraudulent site, who kept all my money, never sent one single item I purchased. when I called to dispute the charges on my card, I was told that I would not be any of my money fraudulently taken from the scam. when I read their 'consumer agreement, " which I should have done beforehand it, it states: disputes with merchants. neither we nor green dot are responsible for the delivery, quality, safety, legality or any other aspect of goods and services that you purchase from others with a card. all such disputes must be addressed to the merchants from whom the goods and services were purchased.
So if you think you are protected against fraud or loss with kmart or green dot, do not be misled, as they certainly are trying to do. there are many, many other prepaid cards you could use that do offer that protection. I strongly suggest using another before you are out all your money, as I was.
Just a word to the wise, and I hope this does help at least one person to not buy from them.in fact, don't even purchase anything from kmart for the scam they are perpetrating on the public! the more voices, the more we will be heard.

some weeks ago i canceled my walmart moneycard because someone stole 47 dollars from it via the internet.
customer service mailed me a check for the balance which was $86.80
the check was from wells fargo in sanfrancisco CA.
i tried cashing the check at walmart but it was denied on the count of CERTEGY claiming i had issued bad checks in the past.
not only was this untrue, but i really needed that money!
does anyone know what can be done about this?
i will file a complaint with the fbi's c3i division anf the F.T.C. but what else can be done besides wait?
please let me know [protected]@yahoo.com

Purchased green dot refill card but green dot is refusing to release the $300 in funds. The transaction is being "investigated". I have sales receipt with activation number, refill card with activation code, faxes, record of phone calls, etc. Green dot says they do not have my money..

I purchased a green dot money pak for $300.00. They will not release the money, citing a variety of reasons. I spoke to 10 different people in ONE day and got 10 different reasons. I faxed copies of the money pak card along with my receipt, then was told I did not fax anything and was accused of being unwilling to cooperate. I had the Transmission Verification Report IN MY HAND!
I will fight this to the bitter end. Green Dot WILL NOT steal my money. I have PROOF of purchase, activation numbers, and proof that I faxed everything to them TWICE.

My husband bought a MoneyPak and put $100 on it to load onto his son's Green Dot card who resides in another state. When he tried to scratch off the back to reveal the number, several of the numbers in the middle disintegrated! He has been using the same scratch off process for close to a year. He called the service number listed and was put on hold for over 1/2 hour ("your wait time is approximately two minutes"). When a clerk finally answered, he explained his problem, gave the information available and was told that he would "hear back but if you don't hear anything after 24 hours, call back". Now we need to buy another MoneyPak while these funds remain in limbo. Green Dot will become a victim of its own success if they don't find a way to provide a more responsive support system. 24 hours is not an acceptable time frame. We are withholding our recommendation to two other potential users pending the final outcome of this situation.

Happy new year!
Green dot gaffs retired military pay.
I woke up this morning and my retirement check has not been credited to my account. I tried to call green dot and some lady in india could only tell me it is a holiday and check back in two days (Monday)
I am third gen military retiree and this is the first incident of my check not being available to me on the first of the month.
As a retired paymaster, I am aware the government sends out the deposit authorizations 5-10 days before the pay date. To me this simply means green dot is trying to excuse the new year as an excuse to hold my money for three days. Several thousand (Or hundreds of thousands) retiree checks times three days is a lot of money in accrued interest for green dot to pocket.
I am switching today and would advise everyone to do the same. If you tell me there is a fee, fine. If you withhold my money to save or make a buck, shame on you. Which is it green dot!

i purchase a $250 green dot money on dec. 24 to give away to my son as a chrismas gift when he went to ativate it the card had zero balance. i am waiting for my money

I had purchased 6 Money Packs at one time. Each Money Pack had $995 dollars for a total of $5970.00. I purchased them at Wal Mart and went to load one and was successful. Then I tried to load the others and they all was Blocked. Now I paid to load these in cash for a total of $4975.00 for the 5 that would not work. It was crucial to get this money loaded to cards right away for business purposes but I was unable to. I called and spoke with GreenDot and they verified that yes the cards where loaded with $995 in cash each but there was a block on each card. I asked to be put on with a manager of Loss Management and when I spoke to them they told me I was out of luck that I would have to fax the receipts to them for verification of load "FROM WAL MART" ok well that would have been fine then he said no I would have to wait for 8 hours before I was able to get my $4975.00. This is so much garbage they advertise a service with Wal Mart guaranteed to Load right away and you must use cash but when all the proper steps are taken you still get taken advantage of and basically GreenDot gets to house my money until they feel they have satisfied there needs but the advertisements say it is safe and secure and guaranteed well guess what in laymens terms we call this fauls advertisment and in other terms well you know. I lost out on the Purchase of a Vehicle that was crucial to have for my business the owner sold it to another buyer b ecause I was made to wait to get my money out of GreenDots pocket. I am going to seek and I ask for any help in any guidance to making sure GreenDot suffers a loss as I did. I worked hard to locate the vehicle and I was very successful then when I needed to get money from one state to another by loading it on GREENDOT Cards I lost the deal of a lifetime a $10.000 dollar Vehicle for half price the guy needed the cash right then to keep from the bank taking the truck so he was only asking what was owed, but again GREENDOT REALLY DROPPED THE BALL.

On 12/4 I purchased a greendot universal reload for 300.oo us dollars to add to my paypal account to do some christmas shopping. When I scratched off the back to enter the number on to my paypal account the amount shown was zero dollars. I immediately called greendot and reported the issue and I was given a claim number and advised to fax proof of purchase and copy of the front and back of the card. I have called 8 times to inquire on where my money is and have been given the run around. I was supposedly assigned to a senior loss management rep named Shanea but am told that I can not speak to her directly, I am only able to have an email sent to her and she will call me back. Today 12/15 I asked to speak to a supervisor (9th call) and was passed to Carla B-1418 and once again was told only Shanea at 5501 could help me and this time an email with high priority will be sent for her to call me back. I have been given the first and last name of the person who used my greendot number already, with greendot admitting it is fraud. However, they still will not return my money. HELP, I have to have options here on how to retrieve my money.

Received a check today 12/08/10 in the amount of $965.94. The check came to me at my maiden name (maiden name is Hume) and also in the script, said "could use a little financial aid Hume Hume". It states it's a "CHAHIER'S CHECK" for the above stated amount and that if I cash the check, I am to pay $401.00 to a Vicki Marshall via Greendot Moneypak prepaid cards. Also the letter with the check states that if I fail to not pay after cashing the check within 5 days (doesn't state calendar or business), then my name will be sent to the credit bureau and will report negative marks on my report and that I will have to pay back the entire amount of $965.94. If after I cashed the check and paid Ms. Marshall, I would receive a check for a grant loan (double negative, right), for $9035.00 to total of $10, 000.00. I know a little about grants and know that you don't have to pay them back and you shouldn't have to pay money to get money (from what I have learned about online lotteries and from playing PCH.com). Especially since the Cashiers check is misspelled. Big red flag. I will be keeping the letter/check so I might send it to someone if needed to be able to file charges or need evidence.