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Green Dot
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4.3 5391 Reviews

Green Dot Complaints Summary

135 Resolved
884 Unresolved
Our verdict: With Green Dot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Green Dot reviews & complaints 1032

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Newest Green Dot reviews & complaints

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10:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Green Dot not being able to use my card

I had reported my card lost and ended up finding my card, so I asked how to unblock my card with no avail. Been sent to some websites that didnt help cause it was either the wrong page or they didnt know where to send me. And I can not get ahold of any real person. Need to know how to unblock my card, thank u. When I do call the # on tha back of the card it says that my age does not go w/ my card #. Which I think I was sent another card which never got to me so I dnt know or have that #. But was told that I could summit my id & I could unblock my card. That hadn't happen. Thank u

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12:07 am EDT
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Green Dot fraudulent use of my info

Someone is using my information to open up moneypak cards. I found out from getting text messages that money went thru. I tried to contact your company thru the website but without the card number i cant complain there. The criminals have the card number not me. I want your company to help me delete any cards related to me and block future cards from being made. This is fraud and i need help please. Thank you

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6:56 am EDT

Green Dot secured credit card

On March 30th green dot bank allowed a a charge of $3719.32 to go through on a secured card that had a limit of $1400 (my money) and an available balance of $200 at that time. I contacted them and they said that a rental car agency can force through a charge over limit. Complete bogus. I knew my charge was actually $379.32 & this seemed like a computer glitch. The fraud dept told me my only choice was to dispute charge & get new credit card (which I had to pay $30 to get). I wait for my card in mail & call again a few days later & was told that I cannot get my card or use my account until investigation is over. So their motto technically against the FDIC laws by not returning funds to you or allowing you to even use your card until they complete investigation. So I have money sitting somewhere. And they closed that card won't give me my new one (which I paid for). I faxed all documentation needed to verify this was a computer glitch by rental company. They now won't even allow funds to be paid to previous pending charges that week. $700 which is mine to be paid is now on hold. These practices are illegal. I want my new card & my available funds of $700 released. This isn't okay!

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8:09 am EDT

Green Dot prepaid card to

The customer service is the worst in the world and they have some American lady who tells the puppets on the phone what to say when you ask them hard qs and they don't even have a clue about what you are taking about and whoever that manager or supervisor is tells the customer service agents who aren't real managers or supervisors to act as one so she doesn't have to work and try to answer my answers knowing that I'm right and she x
Won't be able to Win the argument against me to provide provisional credit while they investigate my account after the 10th business tbey By federal Law and FDIC they are mandatory to provide me with my credit and take there time to do there investigation which they puppets are being told by the women who clearly can be heard telling them
What to say every time tells them
To sa we don't give provisional credit when the claim is under review we give it once we finish to which I told her you can't give provisional credit when u finish the investigation
It's either permenant or no money given for the claim which all the say is I'm
Sorry oh I'm sorry we can't transfee to
Manager because she is busy not doing her job
And stealing money from green dot owners a
Sadly green dot should investigate this and see I'm correct 100% so I told them since it's been over 3 weeks and my kid is suffering because that Money is for her medicine and we can't find any money to buy her the medicine she is going to need coming up because of this they don't care they are absoulute horrible company and me my fiancé my mom dad cousin and sister all have there cards and some of us moltiple cards and they sure as heck be losing us and I'm make sure of that horrible horrible worst absolute disgusting customer service in the world so not get this card just for this reason trust me it's good card when it comes to it's usage but if you have a problem you wll not win wth then Bwcause those people are paid to just annoy you and go by the script sadly so sad obsolete gargbage never been so upset my whole life now what I Gota do go steal medicine because my kid needs it badly and green dot wants to act like a thief and a cheat and screw ne over wow shame what a shamw over 300 dollars making my kid suffer I hope one day you are in my shoes and god shows you and punishes you for making my kid suffer

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10:53 am EDT

Green Dot mastercard debit card

On 3-2-2018 I bought a reloadable green dot mastercard debit card from dollar tree and loaded it with $20. When I call it says my card is registered but when I try to use my card it doesn't process. I'm not sure if I entered something wrong when signing up but whatever the case is I need it fixed asap. I tried going online to resolve the problem, I tried calling a representative and nothing. There is no customer service. I need help, I put my last $20 on this card

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4:49 am EDT

Green Dot services provided and customer service

Information, detailed, all I can say is that if I had the time to literally pursue some type of class action against them, I would. If I could afford to hire a lawyer, I would.
Yet I am just a single parent with two kids who works monday through friday and tries to make a decent living.
Yet this green dot, keeps my money so to gain in their own investments by holding mine and who knows how many more peoples funds as to gain interest, for themselves. How can anyone not see this. How else have they gained all these billions as they say, by simply ripping people off and holding their hard earned money to gain a profit for themselves.
They come up with theses, win this and win that, how many persons that you actually know have ever won, though they might show you a picture of some one, probably just one of their own employees though the persons on the other line are not even from our own country. Speak some foreign language they themselves cant understand.
As far as their customer service, well they have none
Stop holding monies that dont belong to you, its been 11 days and still pending?
Yeah, tell me thats the right thing to do

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Howard P.
, US
Apr 05, 2018 11:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am investigating filing class action against Green Dot. Please contact me at prossnitzlaw@gmail.com with your experience in dealing with them. Law Offices of Howard Prossnitz

Legal advertising. Licensed in Illinois. Will associate with co-counsel in other states. Contingent fee representation.

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D
5:05 pm EDT

Green Dot customer service assistance

I called the 866 number to try to get some assistance because I had forgotten my password for MoneyPak

I was getting transferred and also met by some rude customer service people one gentleman transferred me to a sales manager and that person could not help either they hung up on me.

I had a learning disability so I could not remember my password so I try to change it it was an alarm me too when I spoke to one of the other customer service people they stated because I needed to send a photo ID which there was no link to do that and I still have not been able to resolve my problem

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8:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Green Dot green dot platinum visa

Green Dot Platinum Visa was supposed to send me a refund check October of 2017 I never received it and call back January of 2018 and they let me know that they will be sending me out a new check in the amount of $56 it is now March 22nd and I have yet to receive my check this is very frustrating for 5 months now waiting... please help, thank you my name is Annie Webb and you can reach me at [protected]

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11:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Green Dot - idvgreendotcorp.com

They told me to upload a copy of my driver's license to verify my Identity. idvgreendotcorp.com does not seem to work. Google says the domain does not exist or has been moved. GreenDotDocument upload site says the same thing. It's pathetic that my account has been blocked, just for changing my address a couple times. Things didn't work out, I had to move...

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7:59 am EDT

Green Dot won't unblock my account

I got my account blocked last week due to "unusual activity" even though I have been using it almost everyday week. I sent it the documents they wanted and they claimed to me on two different days that my account would be updated and nothing has happened. I spoke to a supervisor on 3/14/2018 and she claimed it would be done within the day. Nothing is being done and that has my daughters social security money and all of my money on it. I jst want my money back already

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kisha1
, US
Mar 23, 2018 6:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I deposited $ 110.00 in my account and couldn't pay bills on it so the new card came and couldn't activate it. walker1nakisha@gmail.com

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M
12:24 pm EST

Green Dot unethical behavior on the part of incompetent staff in their customer service.

On February 2, my account was debited in the amount of $119.95. This was not authorized by me. I informed the customer service person of this and he said the money would be put back into my account just continue to check my account. I was not sure this was going to happened so I called the company that debited my account . They in turn immediately sent me an emailed and confirmation to put the funds back into my account. I called back to let Green Dot know of what I had done . He gave me a dispute # [protected], and said OK and transferred me to a Supervisor.
The person I spoke with told me that they were fixing the problem and the account would be as if nothing had happened on the account. I was on the phone 2 hours each day to no avail. Now 3/9/18 I called and because the genius had closed out my card, I have a go bank account I can to call Go Bank and be transferred to Green Dot, today I got on the phone at 9:30 was not able to get off till 12:30 still no access to my payroll or my account .
I am a retired widow with no money due to this and no groceries in my home . I have never in my life seen such levels of sad business and everyone working for the same company and saying something different.
Then they instruct me to send a copy of my driver's license I did this at least 10 times sending everything but a lung. I still do not have any real assurance that I will access to my money by Monday my card # that they took out of the system was [protected].

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6:33 am EST

Green Dot billing issue

I've been trying to get a lousy 40.00 back from green dot since Feb. 24 and everyday that I call they tell me 24 hrs 24 hrs. It isnt even a dispute issue with a merchant, every CSR and supervisor I spoke with (which has been 12 supervisors and 20 CSRs ) has told me it was a computer glitch on Green Dots part. So I feel that they are no better than a theif. It isnt even about the 40.00 anymore it's the principal.

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3:41 pm EST

Green Dot complaint

I've been having problems wit green dot since day 1. First a $40 money pic got misplaced somewhere then on top of that if I don't pay $500 MoneyPak. Mysteriously misplaced somewhere I put it in it said I had too much money in my account for that month then I tried the next day and it said it was already used so I reported it they told me to go to upload my docs. Greendot.com I tried to do that but I cannot put my card number in so I can send them the photos of my receipts. Now I tried to call I couldn't get in contact with any customer service. So then I use my son's card to call him I finally got a customer representative they connect me to another department that department connect me to the supervisor twice I got hung up on. After that I got so upset I was going to call the investigator before the Fox 29 News I need my money so I'm going to get my money are they going to tell me something it's so unprofessional for someone to hang up on you and on top of it as supervisor that's crazy

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Rickel Osborne
, US
Mar 14, 2018 9:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi, I have a Walmart money card which I loaded $1500 on March 13 2018 I made a online purchase for $433 the same night after loading the money then tried to make a bill payment and my card declined it. I called Walmart MoneyCard to see what was the problem an they said I had a fraudulent use on my card asking me to upload a photo Id “which I did” then their response was “after reviewing my Id it could not be verified” so they blocked my account and told me there would be no refund available to me🤬... I just want my money back I don’t wanna have to go through the process of filling a lawsuit about my money but I will. I have 4 kids a baby on the way and bills that need to be paid as of today March 14 2018 that’s due for disconnection if not paid by today... They won’t let me speak to corporate about the issue I was told to wait until I receive a call there’s nothing they can do smh.

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L
11:45 pm EST

Green Dot blocked debit replacement card

Several days ago I lost my old green dot card so I reported it the same day to be lost I called and informed green dot not knowing the horror story I was in for!

Several days later I received my new card with a block on it! When I called green dot I was informed regarding sending a picture of me!? They never seen me!
My daughter managed to speak yo a, rep after much run round and of course the rep wasn't american! Finally after be told she'd be reported to the feds she gave my daughter green dots email and mailed my mug shot over to them!

As to date I haven't heard from them, iam reporting them to banking commission today!

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Jamacia Kennedy
, US
Mar 24, 2018 3:35 pm EDT

No I'd but customer service told me I cod use my ticket since police took my ID/dl

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5:57 pm EST

Green Dot green dot prepaid visa card

I purchased a new GreenDot prepaid Visa card for my paycheck direct deposit and didn't have to have an idea to start the process of the account I had temporary card until New care arrived in mail it took over a month after several calls and same story everytime I'm sorry sir new card in 3 days I figured called one day and the lady tell me my card has been returned to them so I asked why wasn't I notified no response and they have all information to contact me phone number address well I had moved in with my friend for work transportation reasons and gave a change of address for the new card asking when I submitted my change of address if it would effect my account the woman said NO it would not have any effect on it when I activate new card old one will be cancelled so the same story card in 3 days next day my card blocked at register with all items unable to pay for I left called number and ask why it was blocked they said because I put in change of address what kind of business does that well they said I need to verify my account with I'd not knowing if it's me submitting the I'd I tried several times and every time rejected and then they even rejected my direct deposit check from work sending it back to my work place where they only pay with direct deposit so now I'm blocked from account rejected pay and no money in my pocket that's been a week ago and still no access to my account and (Donna) she says it's her business gave me the run-around again telling me to submit the I'd so after several times still no access ...SO it took over a month finally when my card did show up a day after they said it would be here no access rejected pay check and still blocked from money that's in account I am still trying to I'd verification will this ever end this is [censor] thanks people

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4:33 pm EST

Green Dot direct deposit

My $750 deposit was sent with the last number on my account wrong they told me to get the tracking number and they could put it in the right account, that was 6 days ago it was processed through Green dot and they keep telling me its being investigated they promise to call me in 24 hours, now their saying Monday, this is unacceptable. I keep telling them I need my money and that it is sitting in their bank.

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7:05 pm EST

Green Dot took money that they are not putting back

I started calling your company starting on 2/25/2018, it is now 3/1/2018 and still my issue is not resolved. I ended up contacting the merchant an getting my money reversed your company did not help at all all the CSR an supervisors I spoke with over a five day period were not helpful all they did was tell me 24 hrs 24 hrs, I got my 39.90 reimbursed an your company charged me 40.00 which csr an supervisors all told me was a glitch in your system an it would be back in my account, an after 5 days is isnt back in my account an the csrs were rude an all the did was give me the run around. I asked to speak to supervisors an the refused to put one on an when one returned my call they hung up on me, if this 40.00 is not back in my account by tomorrow I will be contacting the BBB with all the names and badge numbers involving this issue. Thank you Tonya Amman

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6:14 pm EST

Green Dot tax return/direct deposit

Still havent received my funds. Green dot
Says they havent received them but I called the irs and they said they deposited on the 22nd. Where is my money green dot? I never had this problem before until I decided to listen to your false advertisement about getting my tax return back faster (lies) I wouldnt advise anyone to use this card. Ever. Why havent I received my return yet
? And none of the reps have answers.

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6:19 pm EST

Green Dot green dot prepaid card

I loaded 40 bucks on my card used 23. 98 for some ecigs and my monthly fee of 7. 50. There is a balance of 8. 57 left on it and and I can't use it it's saying my card is blocked and need to send a copy of my driver's license or id. Why I have another card as well in my name with green dot. I also can't get to talk to a customer service person it isn't even giving me the option to get to one. This is very aggravating and a hassle.

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11:19 pm EST

Green Dot tax refund rejected

I opted to get my state and federal tax refund on my recently purchased green dot card. My husband and I file a joint return. I received my state no problem. When my date of deposit past with no funds I called green dot and they informed me that the deposit was sent back to the irs because my husbands name was on the check and not on the account.
This is the biggest piece of crap I have filed returns for over a decade and never had this problem. If the policy is now all names on the check need to be on the account then that should apply to all deposits. I feel like I am being scammed. I spoke to a customer service rep who gave me no help at all. He kept telling me to call the IRS just to get me off the phone. I called the IRS and of course they told me they did their part and deposited the check where I asked. I spoke to someone in corporate who told me that there was nothing she could do because it has already been sent back. I will NEVER use any greendot product ever again. They cannot be trusted! SAD

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Green Dot Customer Reviews Overview

Green Dot is a financial technology company that offers a range of banking and payment solutions to individuals and businesses. The company has received a significant number of positive reviews from its customers, highlighting its user-friendly platform, excellent customer service, and competitive fees.

Many customers have praised Green Dot for its easy-to-use mobile app, which allows them to manage their accounts, make payments, and track their spending on the go. The app has received high ratings on both the App Store and Google Play, with customers noting its intuitive design and helpful features.

Green Dot's customer service has also received high marks from reviewers, with many customers reporting quick and helpful responses to their inquiries. The company offers multiple channels for customer support, including phone, email, and live chat, making it easy for customers to get the help they need.

In terms of fees, Green Dot is often praised for its competitive pricing compared to traditional banks. Many customers appreciate the lack of monthly maintenance fees and ATM fees, as well as the ability to earn cashback rewards on purchases.

Overall, Green Dot has received overwhelmingly positive reviews from its customers, with many praising its user-friendly platform, excellent customer service, and competitive fees. If you're looking for a convenient and affordable banking and payment solution, Green Dot may be worth considering.

Green Dot In-depth Review

Overview: Green Dot is a financial technology company that provides banking and payment solutions to individuals and businesses. With a mission to democratize banking and empower customers, Green Dot aims to offer accessible and affordable financial services.

Products and Services: Green Dot offers a wide range of products and services, including prepaid debit cards, mobile banking, cash deposits, direct deposit, and money transfers. Their offerings provide convenience and flexibility for managing finances, making payments, and accessing funds. In terms of quality and variety, Green Dot's products are competitive with industry standards, offering innovative features such as early direct deposit and cashback rewards.

User Experience: Green Dot's website is user-friendly, with a clean and intuitive interface that allows for easy navigation. The mobile app is highly functional, providing a seamless banking experience on the go. Customer support is readily available through phone, email, and chat, and their team is responsive and helpful in resolving issues.

Fees and Pricing: Green Dot's fee structure is transparent and competitive, with fees varying depending on the specific service. Compared to industry standards, Green Dot's pricing is generally reasonable and offers good value for the services provided. They disclose fees upfront, ensuring transparency and minimizing the risk of hidden charges.

Security and Privacy: Green Dot prioritizes the security of user information, employing robust measures to protect data. Their privacy policy and data protection practices are in line with industry standards, ensuring the confidentiality and integrity of customer information. While there have been no notable security breaches or incidents in the past, Green Dot continuously monitors and updates their security protocols.

Customer Support: Green Dot offers multiple channels for customer support, including phone, email, and chat. Their support team is readily available and provides quality assistance to customers. Users generally report high satisfaction with problem resolution and overall customer service experience.

Reputation and Trustworthiness: Green Dot has established a solid reputation in the industry, known for their reliable and innovative financial solutions. Customer reviews are generally positive, highlighting the company's commitment to customer satisfaction. Green Dot has also received notable awards and certifications, further enhancing their credibility.

Accessibility and Convenience: Green Dot's services are widely accessible, available to customers across various locations. They have a vast network of ATMs and reload locations, making it convenient for users to access their funds. Green Dot also integrates with other financial platforms, allowing for easy fund transfers and seamless financial management.

Pros and Cons: Green Dot's main advantages include their wide range of financial services, user-friendly interface, and competitive fees. However, some users have reported occasional technical issues with the mobile app and limited ATM availability in certain areas. Overall, user feedback and ratings indicate a positive experience with Green Dot's offerings.

Conclusion: Green Dot delivers on its mission to provide accessible and affordable financial services. With their user-friendly interface, innovative features, and reliable customer support, Green Dot is a recommended choice for individuals and businesses seeking convenient banking solutions. The company has shown potential for growth and improvement, continuously enhancing their offerings to meet customer needs.

How to file a complaint about Green Dot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Green Dot.

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Contact Green Dot customer service

Phone number

+1 (866) 795-7597

Website

www.greendot.com

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