GreenCine / lousy rental service
I'm just copying what I wrote at Yelp:
GreenCine Video Rental
Category: Videos and Video Game Rental
1 star rating
Pretty long, p***** off review ahead, but I can back it up.
In theory, GreenCine should be the best DVD rental company out there: They genuinely seem to care about movies and creating a community at their site for like-minded folks.
Unfortunately, reality intrudes. They don't stock lots of movies or TV shows which should be no-brainers. Their search engine is absolutely awful, even if you're using the advanced search. (I can't tell you how many times I coudn't find a movie by some director and would have to pull up a different one of the director's films and click the director's name to pull up other titles. Shouldn't the movie title or the director's name be enough to search with? Guess not.)
Then: the quantity of available titles is just this side of miserable. Yes, they do indicate which titles are in supply from green (most available) to blue to yellow to orange to red, but even when I would leave yellow and orange titles in the top forty or so in my queue, over a period of three months I never got a single one. Not one. (I think I got a couple of blue ones.) And we're not talking about the level zero availability: unless the title I was requesting was "available now" (which the green bar indicates), 98% of the time, it wouldn't be shipped to me. So even though I had a two- or three-at-a-time account, sometimes an entire week would go by with none of my fifty or so titles shipping.
-- and the shipping is slow. Unless you're in southern California, you can forget about getting your movie a day or two after it ships. More than once, I waited four days or more -- and I'm in San Jose, California.
Compounding the troubles even further: the discs are in really bad shape. Over a period of three months, I'd say that probably three discs ever played all the way through. Most were scratched or scuffed so badly I'd be ashamed to lend them out. Some -- the menus wouldn't even load.
Customer service is less than helpful about these things, and very slow to respond, if they respond at all. Regarding availability issues, I was told to load up the queue with more movies in the "green bar" range. Why should my selection be modified so that I'm mainly renting movies in which I have no interest? The company advertises itself as one which caters to film buffs: so why should, say, "After Hours, " "The Limey, " or "The Dark Knight's" bonus disc be so tough to get? These aren't exactly obscure movies.*
But at least, on that issue, I got some sort of an answer, wrong-headed as it was. When I questioned why GreenCine sends out movies in such poor shape -- or even when I just stated flatly that I was unhappy with the service -- my issues were never addressed.
On top of all this, it's more expensive than their competitors. More expensive for less availability, slower shipping, and terrible customer service. Think it over.
Lousy, lousy rental company. If zero stars were possible, I'd still go with a one star rating, because, to be fair, some of the site content is pretty good, though it's still no destination site.
*By the way, I canceled my account and restarted with Netflix (which I'm also not completely crazy about, but they're better than these folks). Rented "After Hours" and the first two discs of a season of "The Shield" GreenCine didn't have. Placed my order in the late afternoon Thursday and had all three discs in my mailbox Saturday. No problems with condition on two of the three I've played so far, either.
We try to support independent companies over the corporations, but, you know, sometimes the corporations really do do it better, and then it's kind of like tilting at windmills to reward a company like GreenCine for doing it worse AND more expensively.