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1.5 409 Reviews

Volkswagen Complaints Summary

52 Resolved
353 Unresolved
Our verdict: With Volkswagen's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Volkswagen reviews & complaints 409

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12:00 am EDT
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Volkswagen this dealership is truly are a rip off!

Deel Volkswagen
www.deelvolkswagen.com

3673 Bird Rd
Miami, FL 33133
[protected]

My wife took our Passat 2.0 2007 wagon for the 20,000 mile service, they charged her $490.60. This is not the place where we usually go and do the service for our car, this place was convenient because of my wife job being so close.

Yesterday September 26th, 2007 the next service was due, I definitely did not take it to Deel Volkswagen. When I got to the dealer where we usually take our car to I asked for curiosity how much was the 20,000 mile service, they quoted me $242.00 with everything included except tax of course. Bottom line, they ripped off my wife at the other dealer as you can tell. Only in Labor they charged us $279.00 plus all the miscellaneous they usually write, look at this, look at that, check this, check that, etc...

This dealership should be investigated, they truly are a rip off.

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HWD FLY GUY
Pembroke Pines, US
Aug 09, 2009 7:24 pm EDT

Go to V DEPOT the dealer alternative in Hollywood Fl. Ollie and the boys are great. I would never go to the VW dealer again. Mike B Hollywood Fl

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Lisa Ogonowski
,
Dec 17, 2007 1:22 pm EST

This dealor sucks. Not only was my friend in a wreck that was the "curtesy driver's" fault, but this is the second time that my check engine light has come on within one week of spending over 700.00 in repairs at the dealor. The first time after the timing belt was replaced at a price tag of over 2000.00, the engine light came on two days later and the dealor said it was a little glitch and fixed it when I took it in. This past time, the glow plugs ( yes it's a diesel) were replaced and within one week, the check engine light was back on again. I took it in and they wanted me to bring the car tomorrow morning to leave so they can see whats going on. After spending 700.00 the week before, I really don't think that I should need to pay the diagnostic fee so that they can figure out what their mistake was.

Don't use Deel VW! I have heard that Esserman has a much better customer service. That's where I will be heading next time I need service.

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12:00 am EDT
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Volkswagen poor quality product!

It's the reasonable expectation these days for tires to last up to 60,000 miles or more. My Touareg is the fourth car I've leased and the first I have ever had to buy tires for before --WAY BEFORE-- the lease is up. I think it was reasonable for me to expect these tires to be at least as good as the ones on my Audi, Acura, and Mercedes SUV. Yet, VW takes no responsibility for this poor engineering. No more VW's for me!

The warranty expressly excludes tires (for precisely the reasons you stated), and the tire manufacturers didn't choose to have their performance tires put on a 6000 pound truck. They've knowingly put performance tires on a heavy truck--knowing full well how long they will *not* last.

So, VW gets great reviews on their handling and performance, customers love the test drive and the initial experience, and then within a *Very* short amount of time, the customer realizes that retaining that initial level of satisfaction is going to cost a fortune in rubber to keep going. The score? VW wins, and the customer loses. Unless the information becomes VERY public, or unless the system changes to let buyers know what they should expect.

It's a shame, and it's not disclosed to the buyer. Now, if they were upfront about it, and said, "we've outfitted your car with performance tires--which will handle great for 10,000 miles or 6 months at a maximum, and then they'll need to be replaced at your cost", well, that would be a much much different scenario-- but a much more *just* scenario, indeed.

The problem is that the system allows both the car and the tire manufacturers to claim "Not my problem" and there's no system or regulation or expected lifespan of the tire at the time of purchase. The result is that the tires need to be replaced much more quickly than the majority of customers would expect.

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Volkswagen - rip off!

I met John Volkman several years ago in San Francisco. He was a well dressed, gray-haired man with an expensive car. He worked in the real estate business and lived in the Woodside, CA area. He was married with children. We met online because I was looking for a wealthy benefactor. I was a struggling single mother who didn't get any child support, and...

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12:00 am EDT

Volkswagen diagnostic testing is a rip off!

My engine light was on in my 2002 VW Jetta. I took it to the auto shop I usually use and he couldn't find anything wrong after running a diagnostic test and apologized that I would have to take it to my dealer (West Broad Volkswagen). He didn't charge me anything. The dealer said I would have to pay $82 upfront for the testing which I agreed to; then I received a call back saying they couldn't find anything wrong and would need to charge another approx $100 for more diagnostic testing. I asked what happens if you still don't find anything. I was told they would. Again, I recd another call to charge for additional testing at again approx another $100. At this point, it was $200 and still they hadn't discovered the problem. I told them no more and to get my car, I had to pay the bill. I have since asked the company to show me proof they did the additional testing and they haven't. The service manager said I was causing my car more problems by driving it since something was wrong? I have since put 2500 miles on with no problem. I feel it is wrong to be charged for something that I don't even know if it happened. This diagnostic testing is a "rip off".

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12:00 am EDT

Volkswagen do not honor warranty!

I bought a car Volkswagen Touareg on august 2005 and what i know that the basic warranty is 4yrs, it was raining here in oman on 06/06/2007 little rain goes into the car but it did not effect the car at all, but just in case i didn't not start the car i took to the dealership here in oman and the first thing they told me is that (you don't have anymore warranty) i asked why?

They said because the water goes into the car! And they brought up a quotation for more than $24'000 (TWENTY FOUR THOUSANDS DOLLARS) and thats only for the spare parts without the labor, which makes me request them to check the car and when i checked it i found absolutely nothing wrong on the car everything working on the car very smoothly therefor, i need to send this letter to manufacture to solve my problem before i go to ministry of trade and the court.

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AL Hashmi
, OM
Jul 28, 2013 5:59 am EDT

what I can do about my car PASSAT CC I need help

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AL Hashmi
, OM
Jul 28, 2013 5:52 am EDT

my name Said Al Hashmj I have PASSAT CC Model 2011 already two times broken Gear box and there is noise in the Engine..

ComplaintsBoard
M
12:00 am EDT

Volkswagen do yourself a big favor and don't buy a vw!

To put it simply. Do yourself a big favor and don’t buy a vw! Especially not a jetta!

I bought this 01 jetta brand new and have had nothing but constant problems.

Bolts all over the car are loose and falling out, all of the screws around the air filter fell out, the 3 bolts holding the ignition coil fell out. The bolts holding the windshield wipers on fell off so the wipers fell off in the middle of a downpour! Main bolts holing the frame together are not tight.

Ignition coil failed at 30, 000 and was not covered under warranty

Cat converter needed replacing at 40, 000 (Covered under warranty)

Turn signals randomly don’t work

Airbag light is on at 40, 000 can’t make it go away

Headlights are very poor, I just drive around with the high beams on all the time and nobody ever flashes at me cuz even the high beams stink.

The way the oil filter attaches to the car, it’s kind of upside down so when the oil is changed the oil runs all over the engine and burns on it so the whole car always stinks of burning oil.

Epc light is now on, the car left me stranded cuz it wouldn’t shift out of park because of this. I figured it was the brake light switch so I walked to an auto place, bought a new one and installed it myself but it didn’t fix the problem. Had a toe truck guy show me the trick to get it in gear (Obviously this happens allot!) drove it home but the car wouldn’t shift out of 2nd gear for some reason!

Vw finally recalled the car for the brake light switch, now that its already been sitting in my driveway unusable for months. We'll see what they do with it.

When the car was shifting, it shifted very poorly, abrupt jarring shifts, sometimes takes very long to shift (Revs for long periods before upshifting) sometimes downshifts for no reason (No change in demand on engine) and then shifts back again almost immediately.

Stroke to bore ratio and gears seem to be set so the car has good getup and go from 0-30 and then nothing after that, can barely pass people that are going 40 mph.

Overall car has fairly poor performance and gas mileage.

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VWHater666
Plover, US
May 06, 2010 5:24 pm EDT

Everyone with a crappy VW should go to this website www.vw.com and complain about the problems with their cars! I have and I want something done about it! I am sick of always being worried about my big pile of VW clunking out on me. COMPLAIN to VW and get something done.

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12:00 am EST
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Volkswagen too expensive, too bad!

This is a review of Greenbrier Volkswagen's repair work done to my Jetta following a theft of my car in October of 2001. I do realize that it has been several years since the original work was done but only in the last year have these problems starting occurring.

First and foremost it took GB VW well over a month to complete the original repairs and several things went wrong immediately following...starting with my speedometer which was not put together properly and then my starter was not connected correctly. After that I found that they did not check the front end alignment either. It has now been over 5 yrs since and the first thing that went wrong was one year ago in Feb 2006 as I was driving to work and entering onto I64 I began to loose the ability to shift threw my gears. I had my car towed to my auto shop and they told me it had to go to a transmission shop. There they told me that my shift arm was completely stripped and needed to be replaced...roughly $290.00. When I picked my car up they asked if the transmission had ever been taken out of my car, which it had when it was worked on following my theft, the mechanic informed me that unless my transmission was shot (which it wasn't) there was no way that part could have just gone bad unless it was installed incorrectly. Obviously this was done at the time of work done in 2001 by GB VW. This was disputed saying there was no way to prove that it had been incorrectly installed at that time. So I had to let it go and swallow the cost of that repair. Now another part has gone bad my shift cable. This part being directly related to my shift arm. My mechanic explained to me that the only way that part could have gone bad is by the shift arm having gone bad. And now I am going to be out another $200.00 for that part and labor.

Also following the original repairs I discovered that the spare tire was never replaced and my insurance company paid for one, my CD changer that was stolen to be replaced was not installed correctly, I have oil stains on my back seat that was a result of my oil pan being put into my backseat, was not properly removed and is still there. Kindly Checkered Flag VW replaced the spare tire and installed my CD changer correctly for me.

Other things regarding GB VW's repair shop is that they stripped my oil pan, claiming that this is something that goes bad regularly. After speaking with 2 different VW dealerships in 2 different states I was told the same thing. This is not common unless the person doing the oil change either over tightens the screw or it is cross threaded. I decided to set up a meeting with GB VW's parts and repair manager to hopefully get this replaced at no cost since it was apparent to me that they were the ones who did the damage because they are the only ones who have done oil changes on my car because they are free. In that meeting not only did he fail to be interested in what I had to say he said that they would only charge me cost for the part and not charge me for the labor. The part would cost around $110.00. I was so upset that I agreed to get out of meeting and immediately went to my parts guys at Bap Geon in VA Beach. There they told me that actual cost was about $72.00. They also told me that this is not a part that commonly goes bad and because of that they do not keep them in stock and it would need to be ordered if I choose to buy the part from them. After much thinking about what I should I decided to buy the part from Bap and have someone else install it. The last thing I wanted was those so called mechanics at GB messing anything else up. The part plus the oil filter plus the oil ended up costing me $144.00. I will no longer be going to them for oil changes. I do not want to have to replace yet another part that should not have gone bad.

I will end with this, mostly because of all of the heartache and time without my car and money spent on these repairs, this is the saddest thing of all. Just over a year of owning my Jetta I went to have the air conditioning looked at. It wasn't working and I wasn't sure why. I had a diagnostic done and was told that some valve was bad and it was a manufacture defect. It wasn't replace because I was 2,000 miles outside of my warranty and just didn't have the money to repair it. This summer 5 years later my grandfather decided he was going to test the refrigerant level and see if maybe just maybe that was all I needed. Seeing as he couldn't find anything else wrong with it. Sure enough all I needed done was my refrigerant recharged. So after 5 years of driving in Virginia summers with no AC it turns out the part they said would cost me over $400.00 to replace worked after all. My grandfather recharged my AC and off I went to spend the remainder of my summer in air conditioning.

I have been trying for years to find out the owner or regional manager of this dealership so that I can try to deal with someone who will see me as a paying customer that just wants her car to run properly and not just another angry customer. I am completely fed up with Greenbrier Volkswagen, they have made me feel like my business doesn't matter to them because there is 10 other new customers walking in right behind me. No one has told me the names of the people who are in total control of this dealership and it makes me mad that they think so little of me as a consumer. This review is to inform people of what to expect when buying from them. This is not to say anything negative about my car itself. I love my Jetta and will own another VW. Over all I am completely satisfied with my car and it's performance. It's that dealership and how they have managed to mess it up that upsets me.

I also would like to thank my mechanics at All Tune and Lube on S. Lynnhaven Pkwy, the guys at Bap Geon on Lakin Road and the guys at Advanced Auto on S. Plaza Trail. All have been absolutely wonderful in helping me resolve all these repairs and have gone out of their way to make this as painless for me as possible.

Thank you to everyone who has taken the time to read this and I hope that it may help anyone else.

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Lucy
Portsmouth, US
Dec 17, 2008 8:34 am EST

You think that is bad, I had an accident and it took GW (11) eleven months to get my car back to me and I got five tickets going from Virginia to SC after I got the car back . My repair in SC remedied some of the problems that I had been complaining about to GW!

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12:00 am EST
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Volkswagen I will never buy one again!

I purchased my brand new 2006 V8 Toureg on 11/20/06. 4 Days after the check engine lite went on for the first time. Since then it has been at the dealer 5 times and so far 18 days in the 2 months I have had it. It is still there they say for at least 10 more days. They have replaced 2 ignition coils, a fuel injector, re-attached a hose, purged the coolant system, drained and refilled the gas tank and now they say there is a coolant leak inside the engine and that they will have to take apart the engine, see what additional damage has been done and re-build the engine. Meanwhile VW has generously given me a $25/day shoe box on a roller skate Enterprise rental car to drive when I have paid $45,000 for a luxury suv. VW has said no to an upgrade for the rental car. No to replacing my car w/a new one. No to a buy back. They have basically said oh well, we will fix it no matter how long it takes. They should fix it, but on their time not mine. Well, that is what my attorney is going to tell them. I meet the requirements of the lemon law and at this point I don't want a VW. I will never buy one again nor will I ever have anything good to say about them.

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Cory M
,
Nov 27, 2007 11:58 pm EST

vw has strict buy back procedures
if buyback is going to occur or even think of happening the following goes on.

vw feild tech comes out to the shop its at and deals with the dealership / tech.

A engineer/buyback guy comes out and does a 4-5 hour inspection on the car does not leave any bolt untouched, no control module unspanned and leaves with tons of pictures and data received from the vw scan tool.

This car does not sound even remotely close to a come back.Nor does it fall under any lemon laws for what the car is in the shop for. Please check your lemon laws before bashing such a prestige company who delivers a high end car.

its surprising how many Americans complain about a car that Germans love. Just sounds like a cracked out customer to me.

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Steven Robertson
,
Mar 02, 2007 3:22 pm EST

This is awful ... i cant believe how bad VW has been with this customer. I hope his lawyer does well with the case and i sure won't be buying a VW , i was interested in the Toureg now i am not even interested in the company ... they should have replaced this mans car right away or bought it back . What a huge disappointment to learn this about what i used to think was a good company.

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12:00 am EST
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Volkswagen power train warranty for defective water pump not being honored!

I purchased a 2004 Passat TDI in July 2005 from VW of America. It was a buyback with claims that the engine did not start, probably due to failure to understand what a glow plug indicator light was all about, or so I assumed. In the last year and a half I have been very pleased with all of the features that the car offered, good milage, reasonable maintenance costs etc. I have had all service done by VW at the local dealership at the intervals stipulated.

On December 10, 2006 while driving the service indicator lights came on stating STOP... a good effective communication. The car was overheating and after letting it cool down I made my way home being careful not to let it get hot again, stopping along the way as necessary. The following day I went to the dealership to purchase new coolant and told them about the episode and that the heater was not putting out any heat. They responded by saying that the was a high incidence of the water pumps failing in these cars at 50-75,000 miles. I made an apointment for the next available time, Thursday the 14th, and brought the car in as requested.

The service advisor started by telling me that there was an $80.00 diagnostic charge to look at the car. I responded that since the car had 59,337 mile on it and that the powertrain warranty covered the water pump until 60,000 miles that I didn't plan on spending $80.00. His response was that if it was the water pump then there would be no charge. Five hours later the motive began to become apparent.

First, after I called to check on the status I was informed that the thermostat was bad and that it would be $200.00 to replace it... a $22.00 part suddenly grew to $200.00. He also stated that it was possible that the failure of the thermostat could have caused a failure of the water pump, in which case the powertrain warranty would be void... how convenient. It doesn't require MENSA membership to guess what happened next.

Meanwhile I was in touch with VW customer care center. Jeff Monroe, the first 'customer advocate' I spoke with agreed that if the waterpump and the thermostat were bad that VW would err on the side of the consumer and warranty the whole claim. Later in the day I spoke with Joann (no last name) who promised that someone would be back in touch with me by the end of business the next day, Friday the 15th. Needless to say, that promise was as unfulfilled as it now appears the warranty is. A call today, Monday December 18, 2006 has elicited yet another promise of someone getting in touch by 'the end of the day'

I will keep this updated and would appreciate any other experiences, good or bad, on other folks treatment by the Customer Care Center at VW.

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Mert Bilgin
, US
Sep 24, 2023 2:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They say they will keep my car in service for 1 month or more, but they do not give a loaner. If I had not contacted Volkswagen about the claim I made 3 years ago, they would not have informed me that the claim was approved.

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Dana Cotter
, US
Mar 19, 2023 4:06 am EDT

VW (Lack of) customer service said I would get my title in 2-3 weeks. Now they say 4-6 weeks due to the fact gave the title business to some REDNECK HILLBILLY STATE called South Carolina. I AM SORRY I BOUGHT THIS VW!. I did not know how crappy their customer is. Can't wait to unload this piece of crap!

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robert c martin
south san francisco, US
Feb 04, 2023 9:56 am EST
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waiting since september 2023 pass smog. i am driving illegally for 4 months. the dealer can't get the part. they gave up apparently. bob martin c [protected]

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Tshepo Matjebe
, US
Jan 13, 2020 10:22 pm EST

I purchased brand new Jetta Tsi in 2018 December, when I try to renew my disc this I cant due to car not being registered under me.tried several times to reach the dealer sending me pillar to pillar regarding the matter, now they have given me to drive with the permit for time being, i am really frustrated with the dealer.

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Hatem Shebl
, US
Oct 20, 2019 11:02 pm EDT

I did ask for a front door window from 10th April 2019 and till today there's no response.

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yogesh Bharia
, US
Jul 16, 2019 12:16 am EDT

Sirsa show room me warranty me part ke paise mang the h or bol the Hisar jao free ho jae ga
Sirsa me service centre nhi h but part sell kiye ha rhe h
Very bad experience in sirsa

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Molar010
, EG
Jun 04, 2019 6:22 am EDT

my car is Passat 2016 and i left at VW service center since 22 may they told me that it need engine control and it will be in the warranty and it need 45 days to be ordered and arrive to egypt and refuse to give me another car during that period of time

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Xavier Douteau
, MU
Mar 24, 2019 4:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir / Madam, i would like to file a complain, i had a problem with one of my Rim, the VW agency here told me that it needed to be changed, i have been waiting now for a month! and have no choice but to rent a car.. this is really sending a bad image of a group like VW!

regards,

Xavier Douteau

+[protected]

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festus israel
, NG
Oct 22, 2018 11:07 pm EDT

pls i have the problem of damage on my radio cage mount bracket. i want to know where to get this to buy. I am in Nigeria west Africa.
Email: festaimagg@yahoo.com

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festus israel
, NG
Oct 17, 2018 2:55 am EDT

i have a problem with my radio socket mount bracket. pls how can i get to buy this and at how much.
Festus israel
Nigerian, West African
Festaimagg@yahoo.com

Volkswagen Customer Reviews Overview

Volkswagen, often abbreviated as VW, is a prominent automobile manufacturer known for its wide range of vehicles. The company offers a diverse lineup that includes sedans, hatchbacks, SUVs, and electric cars. Volkswagen is recognized for integrating advanced technology and safety features into its models. Additionally, the brand provides maintenance services, parts, and customer support for vehicle owners. With a global presence, VW aims to cater to various consumer needs and preferences in the automotive market.

Volkswagen In-depth Review

Overall Rating: Volkswagen offers a wide range of vehicles that cater to various needs and preferences. With their commitment to quality and reliability, Volkswagen has established a strong brand reputation in the automotive industry. Their vehicles are known for their performance, fuel efficiency, and safety features. The interior design and comfort of Volkswagen cars are also commendable, providing a comfortable and enjoyable driving experience. The technology and connectivity options offered by Volkswagen are up-to-date and user-friendly. Customer service is another area where Volkswagen excels, providing excellent support and assistance to their customers. In terms of pricing and value for money, Volkswagen offers competitive prices for their vehicles, considering the features and quality they provide. The resale value of Volkswagen cars is generally good, making them a wise investment. Volkswagen also prioritizes environmental friendliness, with their commitment to producing eco-friendly vehicles. Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance.

Vehicle Selection: Volkswagen offers a diverse range of vehicles to suit different needs and preferences. From compact cars like the Golf and Polo to SUVs like the Tiguan and Touareg, Volkswagen has something for everyone. They also offer electric and hybrid models for those looking for eco-friendly options. With their extensive vehicle lineup, Volkswagen ensures that customers have plenty of options to choose from.

Quality and Reliability: Volkswagen is known for its commitment to quality and reliability. Their vehicles are built to last and are known for their durability. Volkswagen uses high-quality materials and advanced engineering techniques to ensure that their cars are reliable and perform well over time. With regular maintenance and care, Volkswagen vehicles can provide years of trouble-free driving.

Performance and Handling: Volkswagen cars are known for their impressive performance and handling. Whether it's the sporty Golf GTI or the powerful Passat, Volkswagen vehicles offer a thrilling driving experience. The engines are responsive and deliver ample power, while the suspension and steering provide excellent handling and control. Volkswagen's focus on performance ensures that drivers can enjoy a dynamic and engaging drive.

Fuel Efficiency: Volkswagen is committed to producing fuel-efficient vehicles. Their lineup includes models with efficient engines and advanced technologies to optimize fuel consumption. Whether it's a compact car or an SUV, Volkswagen vehicles are designed to deliver good fuel economy without compromising on performance.

Safety Features: Safety is a top priority for Volkswagen, and their vehicles are equipped with advanced safety features. From advanced driver assistance systems to robust structural design, Volkswagen cars offer excellent protection for occupants. Features like adaptive cruise control, lane-keeping assist, and emergency braking systems contribute to a safer driving experience.

Interior Design and Comfort: Volkswagen vehicles are known for their well-designed and comfortable interiors. The cabins are spacious and offer ample legroom and headroom for both the driver and passengers. The seats are supportive and provide a comfortable seating position, even on long drives. The materials used in the interior are of high quality, giving the cabin a premium feel.

Technology and Connectivity: Volkswagen vehicles come equipped with the latest technology and connectivity features. From touchscreen infotainment systems to smartphone integration, Volkswagen offers a seamless and user-friendly technology experience. Features like Bluetooth connectivity, navigation systems, and voice control enhance convenience and connectivity on the road.

Customer Service: Volkswagen is known for its excellent customer service. Their dealerships provide a high level of support and assistance to customers, ensuring a smooth and hassle-free buying experience. Volkswagen's customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Pricing and Value for Money: Volkswagen offers competitive pricing for their vehicles, considering the features and quality they provide. While they may not be the cheapest option in the market, Volkswagen cars offer good value for money. The build quality, performance, and reliability of Volkswagen vehicles make them a worthwhile investment.

Resale Value: Volkswagen cars generally have good resale value. The brand's reputation for quality and reliability contributes to their vehicles holding their value well over time. This makes Volkswagen cars a smart choice for those looking to sell or trade-in their vehicle in the future.

Environmental Friendliness: Volkswagen is committed to environmental friendliness and offers electric and hybrid models in their lineup. These vehicles produce lower emissions and contribute to a greener and more sustainable future. Volkswagen's focus on eco-friendly technologies and practices makes them a responsible choice for environmentally conscious buyers.

Brand Reputation: Volkswagen has established a strong brand reputation in the automotive industry. Known for their quality, reliability, and performance, Volkswagen is a trusted and respected brand. Their commitment to customer satisfaction and environmental responsibility further enhances their reputation.

User Reviews and Testimonials: Users have praised Volkswagen for their quality, performance, and reliability. Many users appreciate the comfortable and well-designed interiors of Volkswagen vehicles. The technology and connectivity features have also received positive reviews for their user-friendly interface and seamless integration.

Comparison with Competitors: When compared to its competitors, Volkswagen stands out for its combination of performance, quality, and reliability. While some competitors may offer lower prices or specific features, Volkswagen offers a well-rounded package that appeals to a wide range of customers.

Pros and Cons:

  • Pros: Wide vehicle selection, quality and reliability, performance and handling, fuel efficiency, safety features, comfortable interiors, advanced technology and connectivity, excellent customer service, good value for money, strong resale value, environmental friendliness, strong brand reputation.
  • Cons: Some models may have higher prices compared to competitors, limited availability of certain features in lower trim levels.

Conclusion and Recommendation: Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance. Whether you're looking for a compact car, an SUV, or an eco-friendly option, Volkswagen has something to offer. With their commitment to quality, reliability, and customer satisfaction, Volkswagen is a brand worth considering for your next vehicle purchase.

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Here is a guide on how to file a complaint with Volkswagen on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Volkswagen in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Volkswagen. Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file your complaint with Volkswagen on ComplaintsBoard.com.

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Volkswagen contacts

Phone numbers

800 865 579 2436 1800 607 822 More phone numbers

Website

www.vw.com

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Is ComplaintsBoard.com associated with Volkswagen?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Volkswagen Customer Service. Initial Volkswagen complaints should be directed to their team directly. You can find contact details for Volkswagen above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Volkswagen. Discuss the issues you have had with Volkswagen and work with their customer service team to find a resolution.