Purity Products review: Unauthorized Debiting of account 103

I ordered Green tea purity from this Company Capstardiet and was happy to pay the £5.95 cost of packaging and the item for free! But then found that they had taken £49.83 from my account 14 days later. I emailed and asked for refund for so called item which they supposedly sent, but never did. And now I have found out that 14 days later they have taken another £54.85 from my account, and I have no way of contacting them, only by email which I have many times to cancel any connection with them.

Hi
Please do not order from this company, as it is impossible to cancel orders even to get a return address. A normal company would
have an address on the delivery docket but not this company. All I can see is deductions on my credit card. I thought I was
ordering a free trial and payment for postage not the case. I have cancelled my order and the packets still arrive which I return.
I have kept all emails to help my bank sort out this matter.
Please Please do not order from this website. Scam artists of the highest degree.

Please stay away from this Company and so called Green Tea pills. I should have googled blogs like this and relaised.

They keep taking money out of your account @$111 a pop. Only choice is to close your account, don't know why there is not some law in place to stop this sort of thing. Seems no one can stop them only thing you can do is write in forums like this.

Other solution is only have a debit card and put only the amount in when you need to make a payment on something across the net.

BEWARE OF THIS COMPANY!

ils ont débiter ma carte de credit 4 fois 2 fois pour des montants de 90.77 et 2 autres fois pour 96.01 et li y a peut etre d autre montant debiter

je n ais jamais recu ces produits

line mercier

Last year I saw adverts on the internet for Acai Berry Detox and Power Colon Cleanse. I clicked on the ad's and ordered free trials of each with no further obligation following one months trial. I agreed to pay a small fee for post and packaging from the U.S. to the U.K. However, both companies took various amounts from my credit card account 3 times in the first month. I didn't know this had happened until my statement came through. As you can imagine i was furious. The products also took ages to arrive. called both companies to complain but never got through to a person. I was always in a queue. It was a very strange situation. Upon checking the packaging the products had come from china, the phone calls I made to a number of different phone numbers available on the contracts and the website were in america and canada then when I checked my credit card statement the amounts had gone to accounts in various different countries. I made every effort to resolve this by calling the company almost every day making sure I was getting the time right taking in to account the time difference between the areas in the U.S. I was calling and the time it was in the U.K. I emailed the companies and they didn't email me back a proper response, I received emails on a regular basis stating the amounts due to come out of my account. I received one bottle of each product and they continued to take money for about 3 months. then they had the cheek to send me a bobble in the post from china! I couldnt believe it. I emailed the companies several times telling them that I had informed my credit card company of their illegal operation and that they were under investigation. My credit card company (Barclays) could not help me because every time I called, the company had secured another payment due to leave my account. Eventually I was advised to cancel my credit card and order a new one, why they didnt say this sooner I don' know.
It was so stressful. In the end it was over £200.00 they took unlawfully from my account. I put in a huge complaint to my credit card company including all correspondance between myself and the companies, my phone bills with the calls highlighted and the contract I had entered in to with each of the companies. It took months to be resolved but all the money they had taken was recovered by my credit card company. AND I hadn't seen any of the complaints or reviews until after I had ordered the products. They are all still advertised on the net but with different products like chinese tea etc. Don't fall for it people. Just go to weigth watchers or something. The disappointing thing is after all that the products were crap!
(apologies for any spelling/grammar mistakes im in a hurry)

i signed up for the free trial also and got scammed if my card is cancelled does that put an end to it, does anyone know where to return the supplements

Granted i failed to initially read the terms and agreement. It took only a day or two to decide I better read the terms and agreement thoroughly after doing so I realized I've been "BAMBUZLED", TRICKED SO I immediately returned the product unopened. Also I tried to contact some sort of customer service to resolve the problem, but to no avail. Then Performance health USA sent the product straight back to me again! and withdrew $69.00 from my account and expect to repeat the same every month for... I forgot how long but my point being is this is totally preposterous and absurd.

Company states you can try their product for only the shipping charges. However, evidently there is a statement there that if you do not cancel within 15 days they will ship more product and end up charging your credit card for $74.24 for that 15 day supply, that's $148.48/ mo. Then, they continue shipping and charging. When I called the rep said there is nothing she can do about the first $74.24 charge, but if I return the second shipment, they will credit my card. That remains to be seen.

Colon Cleanse continued to be sent to me after I had said ok to a free sample. I did not authorize any further shipments. I have been charged in error. They were very impolite on the phone when I called explaining. What a scam. I asked for the name of the CEO of the company and was told it was not available. I asked for a supervisor and was told I was talking to one. He was so slick I am sure this complaint is one he is used to receiving. He told me if I called back I would be hung up on. What a scam to people who are really looking for help with their health.

I received the free 10 pills and then about 2 weeks later, they sent me a 30 day supply and charged me 79.95. Two weeks later I received another 30 day supply and they charged me 79.95 again. I sent the second 30 day supply back and waited for the credit on my credit card, but it was never applied, so I sent them an e-mail through their website. They responded that it was not returned within the 30 day return period. I e-mailed them back stating that it was within 30 days of receiving it. Again, they e-mailed that it was not. So, I called them and the lady stated that they had to be returned within 30 days of receiving the free trial (10 pills). I stated that this was impossible since I didn't even receive the 3rd bottle until about 30 days after they had sent the free trial. The lady was rude and refused to refund the money. So, I reminded her that I had paid for the bottle and they should send me the product back, but she refused to do that as well. I am furious! I have never had any problems with any other company like this. Does anyone have any idea what recourse we have and the actions I should take? Thanks for any help or advice you can give.

I REQUESTED FOR A TRIAL BOTTLE OF THE ULTIMATE GREEN TEA FOR $3.00 NOW EACH MONTH I'M BEING CHARGED $79.95. I HAVE CALL [protected] THAT IS THE # THAT IS LISTED AFTER THE NAME OF THE COMPANY THAT DRAFTING MY CHECKING ACCOUNT, (MC-FS PERFORMANCE HEALTH).. I HAVE CALL THIS # A FEW TIMES YOU CAN NEVER SPEAK WITH A LIVE PERSON. THERE ARE PROMTS. I HAVE CHOOSING NOT TO RECIEVE ANY MORE OF THE GREEN TEA PILLS BUT I'M STILL BEING CHARGED.. THE PROMPT REQUIRES YOU TO GO TO THE WEB SITE TO STOP THE ORDERS BUT WHEN YOU GET TO THE WEB SITE THERE ISNT ANY OPTION TO UNSUBSCRIB. THIS GREEN TEA IS A SCAM.

I ordered a Trail size of green Tea supplements from Power Tea for $2.47 on 4/3/2008 and on 4/18/2008 there was an UNAUTHORIZED CHARGE of $55.59 from DRI*Reg.net. I know for a FACT that I did not make this purchase and Iam amazed how Scam companies have the ability to get a merchnat account and be able to process creditcard transactions through a Company that does not even excist... BEWARE! All i can say is look at your accounts on a monthly basis and question any charges that look unfamiliar to you...

Green Tea Ad for free one month trial. Scam... I did not like the tea and tried to return it. They would not refund my the tea, because my 30 days wasn't up. They already had billed me and shipped the second month supply before I found out I didn't like the tea. I never did get the refund. They still send me emails which I SPAM.

They us Oprah as a advertising gimmick. The only connection they have to Oprah is the same info that you and I have. Oprah drinks green tea. So buy your green tea in grocery store.

My girl friend and I went there to order our lunch and the food had a very bad smell and didn't taste right. Well we went back to the Green Tea and complained about how bad the food was and the manager there was being very rude and started to yell at both of us and saying that we didn't know what we were talking about. Well while waiting for someone else for a refund we had witness one of the employees trapping a cat with food in a trap or a garbage can that was knocked over and then they put the cat in a pet carrier and took the cat in the back entry way. From that point we didn't see what happened from there. We then requested a full refund. They stated they don't understand english and then they can not refund money. We then threatened then with the police. We called police and the police stated they are called there several times a week with disputes on bad business that these people are doing. We called our credit card company and lucky enough they were able to fight the charge and get our refund back. I highly suggest everyone to not eat at the Green Tea. We went home and both of us were ill for the next day or so. We did go to the doctors to have this all documented. We believe that they are using animials like dogs and cats as chicken. One of the employees had advised us that they are doing that to save on the real price of buying real chicken since chicken does cost a lot more. The employee advised that they cook up the cats and dogs up and no one would really know the difference at all and they do that over in their country all the time and no one knows the difference. They also asked us not to say anything because this would get them into trouble including termination of their employment. The police advise us to never eat there again, so we would never have this trouble again. I advise the police we already had that in mind already. We are looking out for everyone who does eat or plans to eat at the Green Tea.
Again . Do you really want to eat at a place that people get sick? Do you really wan to be eating parts of a cat or dog thinking its chicken? You will get SICK. You can eat there if you want to but it is your choice.

I like so many others on this site was charged w/o consent. But unlike some of the other people I did not order this I got a phone call from this company. I fell for the 3.95 shipping and pay no more. I asked the lady more than once if I had to cancel anything or do anything she said no. If I liked the product all i had to do was go to the web sit she gave me and ORDER more which I did not do but was charged 79.95. I was charged 3.97 on 3/13 from PX performance health and 79.95 on 3/21 from federal heights performance pro. I was told that all I would pay was 3.95 for shipping for a 30 day sup. also only got 5 day supply and that I did not have to cancel and nothing else would be sent unless I went to the web sit and ordered more. This is a scam and a rip off I cant believe someone would do something like this I will be reporting this to my bank and the bbb on monday as today is a holiday.

I thought I was trying a sample product & Green Tea keeps billing my credit card. I have tried to call the number & it is always a full voice mail box. I am working with my credit card to get charges stopped on my card. I hope Discover will come thru for me. NEVER AGAIN!

Oprah needs to be notified of this horrible scam using her name.

Thank-you.

Why are you all scamming people like this, like the world aint in bad enough shape without hurting someone in another way. I ordered the free trial, never reseived it but was charged the 79.95. I called and got a cancell number and the stupid A-- letter told me that I could only be refunded the amount after returning the product. I asked her how could I be sure that I would receive the product considering that I never received the free trial. She also told me that she was going to email me a form to fill out and return with the product but I never received that either. If I could get my hands around somebodys throat, i would choke the hell out of them. I am a single mother with 1 income and I can not afford to have someone charge my acct without giving me the proper amount of time to try a product. She claims that we have to cancel within 10 days--hell you dont get the product that soon. I want a refund--IM PISSED OFF AS WELL--I need to contact Oprah

Cant beleive I have fallen for this scam. Money taken from my credit card without my authorisation and without having full 14 day trial as they promised. Have emailed today to cancel and asked for a full refund. After reading some of the other complaints, I am not very hopeful though. Im considering cancelling my credit card. Can anything be done about this company? Should I ask my credit card company to perhaps look into this scam?

This is a similar complaint to the others. No matter how many times I cancel and send back the product they just keep debiting my account. I am being forced to cancel my credit card. Do not buy this product.

This company took money from my account despite cancelling the free trial and returning the product. They have so far failed to return over £100 despite being taken in June 2009

this company is a total scam do not buy this product. they charged my account twice in one month and i am furrious. i have emailed them plenty of time to state i no longer want there services but it doesn't seem to matter. i had to cancell my card! this buisness should be shut down.

firstly, the initial trial was suppose to be free, I didnt even receive the "free trial", the next thing I know my credit card was charged 79.95 for the trial that I hadnt even received. stay away from this one, total scam!

I trialed a bottle of Acai Berry, I paid shipping only. To my suprise they charge me one month later 89.00 and sent me another bottle without my consent. Be careful regarding free trials, they keep your information and continue to bill you if you do not cancel. Like the old addage says "nothing is free".

I did not complete the order when I realized what they were doing. I tried to delete and it went through anyway. Then, I tried to e-mail and there is no such place to e-mail. At least my credit card company recognizes these illegal trade tactics.

Barbara Driscoll,
Shreveport, LA.

The company greentea said i would be sent a parkage of greentea, 2wks after billing me, am yet to receive anything.

This company started sending emails about orders I have not placed. They claim they shipped to an old address I had 5 years ago. When I challenged the order they said the credit card info (which did not appear in the "thank you for your order" email) matched my address. They said they could take my information and give it to a government website for tracking scams. After reading the other complaints here, I believe this is a SCAM to get my current information for identity theft. This is not a legitimate company--stay away!

Thanks to everyone posting here. It seems nothing is stopping them. They now have a 1/2 hour infomercial on WE network, just saw this site. They have the nerve to even advertise BBB rating as A+ ! No site listed only a phone number, [protected] and $4.95 for shipping of the "free " bottle. They go as far as saying not in stores and not available online. I'm assuming to skirt some law! WE network should be liable as well for selling advertising space to a company such as this ! Luckily I didn't order because I've seen this. The product is listed now as Green Tea CR, and when searched, I see it on Amazon too. Hope there are wise people out there and they search this. The infomercial even says Google their spokesperson Chris Kilham. I certainly hope this company is shut down soon.

Cancel Any Order I DONT WANT THE PRODUCT

bill for something i cancellced no. [protected]

My experience with Green Tea Purity has not been a good one either. I took up the offer with the understanding that I had two weeks on receipt of the goods to try them out. Day 3 of my trial period they took nearly £100 out of my bank account! I immidiately asked them to cancel my account and they took another payment out just over a week later - again without my prior knowledge or consent! They did stop taking the money after this last one in June 2009 but I am still waiting a refund even though they have promised one on several occasions. Today's date being 25th February 2010. Their billing department appear to be there for taking the money only and their customer service, while their e-mails are polite, it is about as helpful as sticking your head in the sand!

Hi there! The same thing happened to me here in the United Kingdom.
When I saw charge of $80 on my account I contacted my bank and explained the situation. They cancelled my card so this company would not take any more money, which they tried after it has been cancelled I found out later from the bank. My bank asked me to write the statement that I have not autorised this company to take more than the shipping charge $5.98. I sent back the pills and had a proof of it, which I sent back to the bank. I was lucky the bank refunded the $80 as well as shipping charges. What fool I've been, but it has thought me a lesson. I am still looking into the way to report these adverts, so they won't be allowed to advertise due to misleading information. Particularly since they say "your trial starts from the date of order".. ! And CHINA is long way away! Gool luck to all of you resolving your problems with this scam!
Lots of love
Isabella

p.s. I have also just seen on Yahoo Answers an advertisment for
http://www.acai-cleanse-combo.info/index.php?keyword=gs_Acai-Berry
There seem to be loads of them around!

Funny, eh? It was CANCELLED and RETURNED...

"Dear XXXXXXXXX

Thank you for placing your order.

Recently, your order GTP-XXX-XXXXXXX for product billing was
declined by your credit card.

Your credit card details:

XXXX-XXXX-XXXX-XXXX

Please note that if you do wish to keep the trial product already
shipped and received by you, the charge of 79.95 is required.

Please provide another credit card to allow for the billing.

If you do not wish to keep the trial product, please let us know via
return email, and we can provide the return instructions.

We look forward to hearing from hearing from you.

Best regards
Customer Support"

Ok to keep this going, I emailed them back about wanting to return the product i RECEIVED within the 15 days as stated in the terms. This is the BS form email I get back: I also tried to call them but was disconnected while on hold of course:

Hi,

Thanks for your email.

The terms and conditions surrounding this sale were displayed on check out and on our site.

http://www.greenteapurity-free.com/termsandconditions.php

They do state that when you order the risk-free trial of our product, your card will be charged only $5.95 shipping and handling (or more depending on your country). You will have a full 14 day free trial period from your original order date to decide if our item is right for you.

At the end of your 14 day trial period you will be charged $79.95 for the trial bottle you received.

I do understand however that confusion may arise during the check out process.

As such, I have spoken to my manager and he has agreed to allow you to keep the already sent bottle in lieu of sending it back to us at a partial discount of USD$20 off the current rebill price.

Do let me know if we can proceed please.

I look forward to hearing from you.

Best regards,

Mary Lohan

Customer support

One more thing...advice to all... USE A PREPAID VISA GIFT CARD when doing any of these orders to make sure they cannot try to screw you over and charge you illegally for things you do not want. If you want to keep the item and it is legit you can call and arrange other payment methods.

I ordered 3 different products from these people. I didn't even get an email confirmation for 7 days, then when I did they all came at the same time, and all from random gmail email addresses. I replied back to all of them saying I want to cancel. They sent the same form email about waiting until the product arrives and send it back. Ok. I got all the products. I emailed back again asking to return them and cancel. They said again to wait until they arrive which they did! Just the same form emails. Hell the one product I ordered was called "Maqui Berry Pure" and what I got was called GOJI BERRY. Ok...nice...

Here are the emails they sent me back AFTER I received one of them, good stuff:

Hi,

Thanks for your email and update.

We are certain that you want to cancel your account. However, as part of the policy, if you are not fully satisfied with current or future shipments, you may return any unopened containers within 15 days of receipt.

We were updated that your order is still currently in transit.

As part of the policy, we only give return instructions (RMA) once you received the item.

Please let us know once you already have the item & I'll be glad to provide you the return address.

I look forward to hearing from you.

Best regards,

Kim Sanderland

Customer Support

I thought I was looooooosssiinng my mind, they have charged me over 100$$$$ for this bs... and will not answer any of my calls or return my calls with any of the messages that I left...

When you call, you can give them all the information you want, they will not "be able" to find your account.

1. Ask to speak to the manager
2. give them your first and last name, shipping address, phone #, and all the emails you could have used for any orders of supplements (trial version)
3. tell them you need to expedite your refund request immediately
4. they will send you an email with your order #

I still have not heard anything from them, the first 4 steps I just wrote are as far as I got...and that took TWO days ! I still haven't received this product, by the way.

Me 2. First, I've tried to call them but unsucessfully SO I cancelled my credit card right away. It was suspecious from the beginning that they didn't attach the bill or order number with the bottle then not respond the email or phone.

They are intentionly not giving you the RMA numbers because they don't have one! Yes, they are a dirty SCAM WEBSITE ! After cancelled my credit card they can't charge me any money in the future even they keep sending me the products. I'VE LEARNT THE LESSON! I'm not wasting my time and money to send them back to China. I will throw them into the Trash can, they will get No Charge from me in the future and They can kiss my ###! Be careful, don't use the product it could be anything in there.

There should be some investigation, seriously the PO. box in UT, USA. Americans who loss job would love to get this guys. This is a quick money making for them but won't be long I hope it never enough to pay for their lawsuit and the cigelate in JAIL! I hope this help for the peace of my, sorry for the English : )

And, Ann, Ant!

I am just in the middle of the same problem. I have been corresponding by email to someone within the business. As of now, they have offered to bill me at a discounted amount and yet AGAIN, I have had to tell them that the product has NOT been received. This is ridiculous business etiquette!

The same thing happened to me. They only got me once. My bank is going to make sure thet don't get any more money from me .Just talk to your bank they will help you