Green Motion International
reviews and complaints

Failure to refund Hoppa bus fare from Terminal to car hire site even though voucher says this will happen. First told ‘will be refunded at end of hire, keep receipts'. Why? Then told (at end of hire) ‘take pictures of receipts and email us'. WTF? Again why?

One agent in kiosk at 0830 hrs in the morning. Two more arrive while there so three in total. Let ONE agent ‘take a break' at a time!

Returned car one day early as so terrified by internet reports on this company. Sure enough, very minor scuffing of alloy wheel deemed worthy of £135 damage charge. Refused to let me take car back, car spirited away so could not take pictures. Or take car to someone who could buff the marks off alloy wheel and return the car following day to avoid the £135 charge. Seems the agents are incentivized to scalp people for ‘damage' the major car renters would ignore.

Car delivered dusty on outside. So difficult to see clearly what was ‘damaged' and what was not. Interior was clean. Scratches on drivers wing mirror: pointed out to agent: ‘oh, those are less than 25mm, so we ignore them'. Right, so they choose what to ignore and what to come down hard on.

Fuel tank was empty. I mean below warning light barely over the zero line, deep in the red marks territory. Meaning an obligatory detour to nearest garage. Fuel policy of ‘Return same to same' fair enough, but so dangerously low? Not worth the stress IMHO.

Do not hire from this company. Their rates are enticingly low for a reason. They WILL find a way to claw back and the fear of same is not worth the ‘saving'.

I have booked a car for pickup on 22-5-2019 using Ryanair.Com. Booking number is GB594709470. I was charged CHF 53.94 by Ryanair on 20th May. When I went for collecting the car on 22nd May, the rental car model I have choosed FIAT 500 was not available. Booking agent has told me that the car doesn't have fuel in it. He offered me a free upgrade to a Honda Jazz. I took it reluctantly as I prefer a small car for ease of driving and parking purposes.
Today I have checked my credit card statement. GreenMotion has charged extra GBP 79.80 to my credit card account on 24th of May for no reason.
I would like a full refund of the same.

I booked a car using their website for 3 days (Fri-Sat-Sun) and paid 96 pounds with full insurance. On the collection day at Birmingham Airport branch, there was a warning regarding weather so I sent them an email inquiring that if I collect the car on Sat, Is there a possibility of a refund for 1 day (Friday only). My query was forwarded to the rental agents and they said I will be notified via email or call. Tried calling few time but no answer. So I went to collect the car on Friday evening.

Upon presenting the booking, I was told that my whole booking has been cancelled and processed for a refund as requested. I was baffled as I never asked for a refund I only inquire about the refund and refund was for 1 day only. I was never sent a notification or expected to be refunded. The advisor Katie and Store Manager Jordan assured me that the 96 pounds will be 100% refunded to my account within 14 days.

I needed the car so I made a new booking this time for 2 days (Sat and Sun). I asked for similar price and similar car I paid for my first booking but with additional driver this time. They upgraded the car with no extra charge and quoted me 125 pounds with full insurance. I took the car, used and return with no issue.

After 2 weeks I checked my statement, there was no refund for the 1st booking made. So I called customer service for a follow up. Customer service would take note and promise to get back to me but never. I emailed the customer service. After series of calls and emails, they told me that there is nothing to be refunded as the money from my 1st online booking (96 pounds) was used on my 2nd booking made in store. I was shocked as that was not as agreed by the Store Manager and the advisor. Customer service said that they cannot do anything what have been said in store. All they can see in their system is that the money from 1st booking was used in 2nd and as the 2nd booking was paid in store using chip and pin method, it automatically validates the sale and their terms and conditions. When I checked the rental agreement they did sneakly added the 1st booking voucher onto my 2nd booking and made me pay extra 125 pounds. So in total, I paid 221 pounds for 2 days. Unbelievable. Never using them again.

Completely misguided and mislead by the Store Manager Jordan and the Advisor Katie.

Almost every Green Motion complaint on this website and on the many, many travel feedback sites, has to do with customers being accused of damage they know they didn't cause, and consequently having money deducted from their credit card - often before close of business on the same day.

From my experience and all the complaints I have read online, this seems to be Green Motion's general modus operandi:
You hire a car from Green Motion, they use fear tactics about the cost of damage to persuade you to take out additional insurance (my amount was £419); they also increase the fee they hold on your credit card (you have no idea what that fee is until they tell you after processing your hire agreement; you have no argument). Upon returning the car they invariably advise that you have caused damage. No amount of arguing will resolve this, but make no mistake - the full holding amount on your credit card will be withdrawn the very same day, regardless of the size of damage (my amount was £800 and I have seen complaints of much higher amounts). It appears that the majority of customers that fall victim to this unethical behaviour are overseas travellers, i.e. the return of the vehicle normally coincides with your return flight home - no time to stand and argue, and it's difficult to fight from your home country. I would go as far as to say that they bank on it.

The lesson I have learned? I will do a quick Google search on the car rental company - and it definitely won't be Green Motion ever again. Do a google search for Green Motion Complaints, or just Green Motion Comments - you will be shocked at the amount of complaints over a broad spectrum of websites - and as mentioned, most of the complaints are very similar in nature, i.e. you are accused of damaging the vehicle.

I believe the online third party companies are above board for the most part; in fact the company I used (Holidaycars.com) went above and beyond to resolve the issue from their side, without me asking them to. They offered and they delivered.

Green Motion have no intention of resolving my issue as they have told me so. In fact, I find it comical that under the comments with RESOLVED tags on this site, it is standard copy and paste from them, including the spelling mistake: "Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned."

QUESTIONS:
Why are almost all Green Motion's vehicles scratched and dented?
Why are they hiring vehicles out in this condition?
How many times do you think the same prior damage is being charged to unsuspecting customers?

The ANSWER is in their own words in writing to me:
"All of our vehicles are with us for a period of 6 months before they are returned to the manufacturer. ON return they must be presented in the showroom condition to which they arrived to us in. Therefore to prevent loss of use charges for a customer a location may decide to repair the vehicle at end of life just before its return to the manufacturer."

So there you have it. When you are told you have caused damaged and you know you haven't, there is a good possibility that you are a repeat payer of previous damage. Nice, profitable business for Green Motion - if that is what they are doing.

After my drama with Green Motion, I returned my rental early, prepared to take the loss of only having the vehicle for six of the 15 day hire, and went to Avis. Avis' vehicles are in pristine condition and the credit card holding fee seems to be a standard £200. No talk of additional insurance, no trick accusations of damage... It made me realise how truly unethical the behaviour from Green Motion appears to be.

Two very important newspaper articles that are well worth the read, that make you wish you had done your homework before renting from Green Motion:

https://www.thesun.co.uk/money/6639357/green-motion-banned-from-car-hire-comparison-website-due-to-flood-of-customer-complaints/

https://www.theguardian.com/money/2018/jun/09/green-motion-car-hire-bills

Good luck to anyone who hires from Green Motion, you have been warned by many, many dissatisfied customers.

I hired a car from their Heathrow branch in December after a flight. On arrival at their office the staff warned me that there were likely to be difficulties, and a submission of a damage report if I returned the car before their 6am opening. At drop off, at 6am there were no staff present so I left for my flight. There had been no damage on the car. As the staff had predicted, a full damage report came in the following day.

Green Motion failed to provide accurate photographic evidence of the actual car that I had hired showing damage. Instead, they continued to send the same photographs of a car of the same colour with what appeared to be a scratch. For this they withheld the entire £1, 205.00 deposit held on my credit card. Despite numerous attempts for irrefutable evidence, they sent a photograph of a man smiling from the passenger seat.

The CEO of Green Motion apologized for their mistreatment and suggested recourse to various departments. However this failed. We ended up going around in circles with my requests for proof of damage to the actual car that I had hired falling on deaf ears. They have now closed the case and kept my deposit. I have always taken out separate insurance cover for these kinds of eventualities, but unfortunately there are no insurance companies that cover Green Motion due to their appalling record on false and exaggerated claims.

I also attempted to seek help through Holiday Autos who brokered the hire. However as a 3rd party they were unable to help.

Green Motion relies on extremely low rental charges to pull in customers but (as documented online) claims false & / or exaggerated damage to their vehicles, especially when they know that the customer is at an airport about to fly away. They are aware that once abroad, the customer is helpless. Combined with the knowledge that there was no damage to my hire car, the large sum involved, and in light of previously publicized reports, I felt obliged to report their actions to the Police. I have recently been contacted by the Victim Support charity offering assistance in this matter. I advise everybody to report all fraudulent activity to the police to prevent this becoming accepted business practice.

Agreement # RNP00002365
Date 22/11/18

I hired a car from Green Motion Poznan Airport, and have been charged excessively (910 Euros) for 2 very minor marks on the car, which could of already been there when I rented the car.
The Original picture from before I hired the car were taken from distance, compared to the picture of the damages which have been taken from close up. If the same photo would be taken I'm sure the minor marks would not be visible.
I have not even been given an Invoice for the repairs they say are required.

From: Green Motion Baltics
Date: 22 November 2018 at 14:41:35 GMT
To: ADAM BARRETT
Subject: Fwd: [#120761]
Reply-To: Green Motion Baltics

Dear Mr. Barrett,

Firstly, we would like to thank you for choosing Green Motion for your rental needs. We hope that you had a great rental experience with us.
Unfortunately, I am writing to inform you that after we have inspected the vehicle we have noticed a discrepancy between the Vehicle Condition Report and damage that has been noted by our staff. As per our Terms & Conditions we are sending you this notification at the end of your rental to inform you that we may charge you for these damages as well as for not returning the car clean:

Rear doors - 180 EUR
Front Windshield - 656, 94 EUR
Administration Fee - 73, 80 EUR

Total - 910, 74 EUR

Currently, our vehicle inspection team are investigating this discrepancy to ensure that this is a new damage before taking any further action. At this point, you do not need to do anything, but if you wish to send us any photos you may have taken of the vehicle at the beginning or end of your rental, or any documentation that you feel is relevant, this may speed up our investigation.
Our team will be in touch with you within 14 days from this email to confirm if any charges will be made. If you do not hear from us by this point, please contact us at [protected]@cs.greenmotion.com.
We sincerely appreciate your patience and understanding in this matter.

Kind regards,
Daniel
Customer service
GreenMotion Poznań

In October 2018, we rented a 2017 Jeep from Green Motion Iceland for two weeks. After the first week, the car failed us.

See our video that shows our nightmare with this car:
https://vimeo.com/298103925

We had two major problems, both, as of the end of November, unresolved.

The tires had no tread; well below legal tread depth, leaving us in an early October snowstorm in Northern Iceland. ( see video).

The car had a recurrent electrical problem; we had intermittent shutdowns where the car would not start for 15, 20 sometimes 30 minutes. On one occasion, it failed entirely, in rain storm... I phoned Green Motion Reykjavik help line. They immediately contacted a local service agent; they sent a car service truck. They started the car.

The bill for the start was $408. We were charged on our Visa.

Green Motion insisted it was our fault and refused to pay. We had left the car for 15 minutes, leaving it exactly in the same way that we had every other "tourist stop", all electrical shut down.

I have all the supporting details and information proving that the car problem was not our fault. The VIDEO illustrates how bad the situation was from day to day.

I have tried unsuccessfully three times to contact directly the manager of Green MOtion in Greenland - and have received NO RESPONSE.

PLEASE, if Green Motion has a manager ( anywhere) who cares about customer service and is willing to communicate with me, I would be most appreciative!

I used Green Motion in April of this year. I stupidly forgot to pay the Dartford charge and got a letter (which was sent bang on the post two week date which means the cost is higher) notifying me that £80 had been charged to the credit card I gave you at the time of booking. I thought I was paying the fee for you covering the penalty charge and then VAT on top.
Shock horror when I received another penalty letter direct to my address for me to actually arrange the fee and pay myself- I paid you £80 for the honour of forwarding me the penalty charge letter, which in itself is a disgrace.
I have no idea why I didn't learn my lesson from using them previously and how awful their customer service is. Fast forward to today, after renting a car for the period of Saturday 10th November - Monday 12th November (today).

I had absolutely no worries dropping the car off, as I had taken good care of it whilst it was in my possession, even making sure that the tank was exactly ¼ full of petrol (as it was when I picked it up).

Imagine my shock when a member of staff for Green Motion pointed out a minor scuff on the wheel, claiming I had ‘damaged' the car and that it would cost £135 to fix.

I have attached photos.

There are so many problems I have with this.

The scuff is SO minor that neither I, or the gentleman that showed me round the car at the time of picking the car up, would have been able to actually see this.
The scuff was not made be me. Fresh scuffs are white, this one is wear and tear that were made previously.
I stupidly (again, not having learnt my lesson from you previously) did not take pictures at the time of picking up, as again, the gentleman showing me round was quite reassuring as to how anything minor would not be a problem.
There is a white sticker next to said ‘scuff' which alerts my suspicions, particularly as the gentleman who marked the scuff went directly to it on checking the vehicle on return. Why is that random sticker there I wonder?
When I refused to pay £135 which essentially is paying for a polish of the ‘scuff' before handing over to another unsuspecting victim, the gentleman behind the counter threatened me with my £1200 deposit, stating that it was ok as they had that there they could keep if I wouldn't pay that charge. Obviously I paid the £135 after being threatened with having £1200 taken off my credit card for a mark I did not make.
When bursting into furious tears, staff seemed nonplussed, stating that my insurer ‘would pay for it anyway', which is rich as the cost of excess and hassle for me to go through my third party insurer renders these reassurances as pointless and nothing but absolute fluff.

I am furious. This is absolute daylight robbery, and having googled Green Motion it seems I'm not the only person that has been unlucky enough to fall into your prey.

Don't get me wrong, I would understand if I had actually caused damage to the vehicle, but seeing as I haven't, I find it shockingly poor customer service.

Zero, null. Unacceptable experience. Non-serious company: I arrived in Venice and I rented a car at Green Motion Venezia Airport through rentalcars.com. However nobody was there, it was a Sunday. I tried to call them during 30 minutes, I went to their address, everything was closed. I was furious, because this is so much non professional. I called Rentalcars.com, which continued to try to call them... without answers. I have to say that rentalcars.com handled the case quite well, and their were able to handle with my unhappiness. The Green Motion company should be punished. I hope that rentalcars will remove them in their list of car rental companies.

I have just returned from returning a car to your Liverpool office. To put it mildly, I am fuming.

Your operative checked the vehicle and advised me that there were two scuffs on the wheels. I was shocked, I had taken great care of the car.

When I checked, there were slight scuffs on the wheel, photos attached, but they could have been there before as I would never think of considering this anything other than usual wear and tear.

Amazingly, he knew how much it would be to fix and charged me £285. Surely, you would need a mechanic to do this? His attitude was surly and he refused to give me his full name, he only offered Shoaib. Not sure what he thought he had to hide but your staff should have name badges on.

It so happens that I have come across this operative before. In July, I hired a car to take my wife away for a few nights. I took the documentation it specified on the car rentals app but didn't have my passport. I accept that Greenmotion separately request this so was talking to my wife when...This operative offered me the car anyway provided I bought insurance. As it was our wedding anniversary, I just paid.

One can only presume that your operative's bump up their money by this sort of profiteering. You can see the marks, that is what happens when you tuck a car in so it is not hit on the outside.

Your reputation has taken a real battering in the press and I am ready to add to it. I expect a refund of the money and a letter of explanation with in the next two weeks or I will refer the matter to my solicitor and the local and national press. I will also contact carrentals and urge them to remove you from their comparison app.

To say I am angry does not even come close. This sort of blatant exploitation of the general public ruins the reputation of the whole car rental business.

Regards,

William Noon

Hi there,

I have a problem with Greenmotion Car rental service in Poland/Katowice and would like to raise an official complain.

I received an email (please see attached picture) saying that they will pay back my deposit, however it's already two weeks and I haven't get my money back.

I've emailed them but no response, very unprofessional!

My details:
Bartosz Slonski de Ostoja
14 Meopham Road
CR4 1BG, UK
tel +44 (0)[protected]

Please help me with the issues.

Regards,
Bartosz

Green Motion International is the worse company to get a rental car. They charge my credit card for a toll violation. I reviewed my travel plans and noticed that I did not have the car in my possession at the time the violation occurred, but I was charged for the violation. I tried to call customer service several times, but no one picked up the phone. I googled the vendor and I found a phone number for corporate, but I noticed that the number was a long distance which created another problem. I tried several more days to call customer service, but no one picked up the phone, so I decided to call corporate. I spoke to someone in corporate that transferred me to customer service. I explained the error and I informed them that this was a long distance phone call, but they seem unconcerned. Green Motion indicated they would investigate and return my call, but it been two weeks and no one called me back. I'm now responsible for a toll violation that belongs to someone else and long distance charges that are more than the toll violation.

Hello Team,

From the beginning of our Car booking I was asking you for 46 days - ends 3rd November.
(Dealing with Green motion people, Birmingham Airport branch: Imran / Oliver)

BUT they said - they can only do 28 days max and then will extend it for us. (This is the clear talk we did).

Now, today when I called Green motion office number (Tel. [protected]) for extending Car: they said you need to return this, it's on HOLD.

This is worst communication/ customer service I can see.

They have to offer some solution here please?
I am not free going on working day for returning cars.

If they want to change car:
Please collect current car and Drop new 7 seater at our home.
And also provide me a new & more competitive quote.

Thank you
Kandarp
Coventry, UK

Dear Scam Artists,

You made my visit to Latvia a negative experience. I had hoped that returning the car to you would be the last time I would have to deal with your evil company. I should have realised you would try to steal more money. I will be blocking my bank account from you going forwards so you cannot steal anything more from me and will be advising my sister to do the same.

I wish you and all your fellow scam artists ill health and hope that the horrid experience you give to others get returned to you ten fold.

Best regards,

Victim

My booking was done for 9 days and car was returned without a scratch or damage. My booking booking - Ref: [protected]. The person checked the car and returned my deposit when I returned the car. There was no issue till then. One day later on 2nd Oct I receive a invoice of 1100 euro for car cleaning stating that there was a vomit smell in the car and the car was dirty.

First of all, when I returned the car why I was not told this. The car was completely clean and even if there was some smell why I was not told while returning the car. There was a baby in the car so may be there can be milk smell but there was no vomit and the car was completely clean. Without any discussion how can you charge for 1100 euro even if the car was not clean. I will be taking a legal action against the car company if this doesn't get resolved.

I would request the company to check the matter and think from customer perfective. This kind of service is completely unacceptable.

I hope this gets resolved in right manner.

Regards,
Anandam

I received the car with damages in 3 tires. When I return the car on 19 September 2018 they said there is new damage in already damaged tire. I said I didn't do anythink but of course I couldn't prove it, because I didn't take picture while I receive the car. Actualy even if would get the picture how I will prove already damaged car damaged again? receiver said I have to sign the fiorm and if I want I can write the "I do not damage, I don't agree with it". He said custome service will rewiev and inform me by mail. But until now nobody contackt with me or informe me either by mail or telephone or message.. I checked my credit card and I realised that green motoın charged me on 19 sep (same day I return) 583, 28 USD without asking or informe or get confirme from me.. I am so angry and dissapointed..
I am waiting frist of all an explanatıon, with apoligize secondly money back immedeately..
thanks,
Sevil Fesli

i just got charged $107 from you guys. I called the green motion number and the person told me it was a "parking violation". I rented a car from you guys from July 22 to July 28 and I received a car with expired tags. Being that you are a rental place I never thought to look at the tags, you guys should be able to take care of that before handing out cars.

Anyway, I went to biscayne bay and parked the car, paid for parking and went on. When I came back there was a ticket on the window so I was confused because I still had time left for parking. When I looked and read the ticket it said "expired tags". When I returned the vehicle, I specifically told the guy who checked me out about the ticket and gave it to him and he said not to worry that they will take care of it. Now 2 months later I'm being charged?

I called 3 Times now and spoke to different people and nobody can seem to help. One of the guys told me that if I ask for the manager she would just say "handle it yourself because I don't have time for that" what kind of business is this? And I don't understand why I would need to contact the police for a copy of the ticket. YOUR COMPANY GAVE US EXPIRED TAGS! I don't even have the information from the car and he wants me to call the police? This is a inconvenience to us being that we are getting charged because the man that checked us out FORGOT to make a note stating that we shouldn't get charged for the ticket, since that's what he said he would do.

This is RIDICULOUS! First of all, it was not my fault and now they are telling me it's a parking violation? And second, it wasn't even taken care of when they said it would? I want a copy of that ticket and I want my money back! So please, contact me as soon as possible.

Thank you,
Analia Ayala
[protected]@gmail.com

We have hired a little car for couple days from Warsaw Modlin airport, just to get us to destination and back to airport. This was much cheaper than having someone to pick us up. Some £30 for couple days - fab! And the strap line says the car rental that doesn't cost the earth. Great! I can tell you now - it's the MOST EXPENSIVE car rental in the world! Here's why. We picked up the car late evening, the weather was quite bad so the nice chap in the office said oh don't worry you can report any other unreported damages tomorrow when it's light, as we won't see anything now. Ok, fine. So we got to the destination, checked the car in the morning. Nothing new to report. Didn't use the car much during our stay as there was no need. We returned the car, again in the evening and in the rain. The young guy serving us said I'll take you now to the airport (as they are about 3km away from airport). Ok, fine. And then he said, little hesitant, oh actually we will go in a different car (which was same colour and same make as ours) in case there are any damages, so it doesn't look like I've done them. Fine. Then he said they will check for damages the next day (Saturday), but it might take up till 4pm as they are very busy. We agreed, he sounded so genuine. And here they had us! The next day we received an email with the damages (scratches to roof and side) that apprently we have done and the bill for nearly £1000! Tell you, these scratches were not there 1 million %! And how the hell do you make a scratch on the roof? It looked like it's been keyed! Anyway, we rewinded to the day we hired the car and remembered they were trying to sell us the extra insurance for any damages, which we declined as we have our own 3rd party insurance. So the day after we returned the car, they have sent us a video of the damages to even show the registration plates, as I've seen reports on here since that they photographed different cars (shame I didn't read reviews before renting). However on that video we can't see the minor scratches (because they are so minor apparently), but the car on report is absolutely dotted with them, but the chap said I assure you they are very minor. So we believed... I can tell you now, Green Motion are SCAMMERS and FRAUDSTERS! They charged our card and are sitting happy in their little porter cabin office laughing at another scammed customer. Now reading all reviews and articles by the Guardian (from 27th June 2018) and they mention search engines like holiday autos end few others car hire search engines removed them from their websites for the same reason - SCAM! Their ethic is absolutely disgusting! We hire cars very often, probably every other week when we travel for business, and this is the first time this happened to us! Now we've learned, unfortunately the hard way, that this rental was too cheap to be true. So please AVOID THEM AT ALL COST! Otherwise it will cost you the earth!

We booked our vehicle via www.Discoverhire.com with Green Motion in Rhodes.

The booking confirmation as confirmed by the booking voucher we were sent, confirmed pick up and drop off at Rhodes Port via a shuttle service.

Pick up was on 30 July and we specifically requested a drop off at Rhodes Port at 8am (which is confirmed by the booking voucher) as we had to catch our ferry at 8:30am. The booking voucher states drop off, 8am Rhodes Port, shuttle service.

When we arrived at Rhodes Port on 30 July, no one was there to pick us up to take us to the rental office. We activated our international roaming on our phone and were forced to contact Green Motion. We waited an hour to be picked up.

When we arrived at the rental office, we confirmed drop off via shuttle at Rhodes Port at 8am on 3 August as we had a ferry to catch at 8:30am. We were told by the agent that this would not be possible as we would need to be at the office location by at least 7:30am to make it to the port at 8am, and this would mean someone would need to wake up earlier to take us via shuttle and that they were not willing to do this. We argued that it was confirmed in the booking voucher that we would be dropped off at 8am via shuttle which obviously would include travel time from the rental office to ensure arrival at the port at 8am.

We were told that this was not possible and that we could either drop the vehicle off at 7:30am at the rental office and pay for a taxi to the port (about €30), or we could drive the car to the Port ourselves at 8am and that we would be charged €25 collection fee from Rhodes Port to do so.

I argued that this was not what was confirmed from the booking voucher and we were told to "take it or leave it" but that to cancel the booking, we would be charged a late cancellation fee in excess of €50.

We had no other choice to pay the additional amount, and I was confident that we were being ripped off, however I was equally confident that our situation would be taken seriously by Green Motion customer service and DiscoverHire.

Boy were we wrong! Both companies backed eachother and provided false information about the discussions that took place. They claimed that I had specifically requested to drive the car to the port and even claimed that the booking voucher did not confirm the drop off time or location and that this is something that is regularly confirmed at the time of picking up the vehicle. When I pointed out that this was incorrect, Green Motion and DiscoverHire changed their tactics and confirmed that the shuttle service was operating normally at 8am and that I did not allow myself enough time to get to the port and this was my responsibility. They completely ignored the fact that the drop off time and location is confirmed on the booking voucher as 8am at Rhodes Port and that this would necessarily mean we would need to be at the rental office by at least 7:30am.

I will now be submitting my claim for fraudulent charges to my bank who will undoubtedly consider the additonal charges to be fraudulent in the circumstances, especially considering that we were cornered with no option but to cancel the booking at a cost of €50+ or pay for a taxi ourselves.

I even filled the tank up to the brim (as a loyal and honest customer) at a cost of €65 just prior to dropping the vehicle off and I was still treated this way.

What a diagusting company! Shocking customer service at every turn and collusion between the agent and third party booking agent DiscoverHire.com.

I'm going to enjoy seeing the outcome of my bank's investigation into the matter if you are unable to refund the €25.

Booking ref: [#100830] Re: BOOKING VOUCHER No. DC-397756 (pick-up on 30 July 2018) - [VVM-RXTHD-157]

> Hello,

> during my recent visit to Poland i have rented a car from Green Motion in Poznan. The whole experiance started very negative when I went to pick up the car and the reception person kept answering my every question with "we recommend to purchase our extended insurance". When i provided my credit card they again said we don't accept this form of payment UNLESS you purchase extended insurance! I found that very strange! Same thing happened to a family who was standing next to me trying to rent a car as well. I have been renting cars from all types of companies in the past and this was very disturbing. It was like we could not get an answer regarding "what happen when you return car late, accidents etc" always saying "we recommend our insurance". I told them that i have my own insurance and i am not interested so then they said worst case scenario if the car gets totalled it would be 1000 Euro. When we finally went to get the car from the parking lot, the car was pretty dirty on the inside and had marks on the inside of driver doors. When i pointed that out, i was informed that the inside of the car doesn't matter and they care only about the outside. Then we did an inspection of an outside, the car had fairly large scratches with paint missing on one side of the back bumper and couple small pain chips on the body that the guy marked off.
> I declined the 18Euro car wash charge that they would charge me to return dirty car.
> Today i went to return the car as was stated in my paperwork. I returned with as much gas as indicated and washed the car prior to driving to the airport/car return. When the guy came out to do final inspection he stated that the car isn't washed. When i said i just came from car wash he said i should have used a car wash at the airport. This is unbelievable! For a traveling person to know where is car wash by the airport is ridiculous. At this point i found that totally insane. If there was any dust on the car from driving 3 km from car wash to car return I would say thats normal. Never had anybody say to wash a car at the airport! After that the guy told me that there is hairline scratch on the bottom of passenger door and he will mark that. He then proceed to whipping his shirt/ sweatshirt all over the car door and told me there is a hairline scratch. I have rented car hundreds of times but i have never seen anything like this. I told him that when i picked up the car i could never possibly see anything that small and i have never came across a company to wipe their clothes on the car. As far as i am concerned he could put that scratch with his shirt button etc. but the scratch was so small and insignificant that almost invisible to a naked eye without crawling on the floor. I understand there are rules for scratches, dents and dings but this is totally a scam. This person informed me that he will charge me over 700 Euro for the scratches. Again was one scratch and then of a sudden he marked more by the time we got back to the office once i refused to sign off.
> Not only the guys are unbelievably rude and unprofessional but they do not provide any information regarding the cars and all they try to do is sell insurance. I believe i got totally ripped off and not only i will dispute any charges with my bank but i will report them everywhere i possibly can. I rented a car to drive, not to put on display. I appreciate your help in this matter .

> Thanks!