Green Dot
reviews and complaints

Dear mr. Streit.

Dear mr. Streit please allow me to introduce myself as well as my situation. On saturday 1/5/2013, I entered the snellville, ga wal-mart to purchase a wal-mart green dot money card. Upon purchasing my green dot money card for $362.00 plus the $3.00 money card fee $365.00 for a total of $365.00, I attempted to call to activate my green dot money card. Upon attempting to activate the money card, when the rep arrived online, she requested to know "how could she be of service to me". I advised her that I was transferred to her I believe her name was jocelyn and she identified herself as a supervisor. I advised her that I was prompted to her when trying to activate the wal mart money card. After putting me on hold for a lengthy amount of time she came back and advised me that she was unable to activate the card because she could not verify the personal information. The money that I used to purchase the card was to pay for my walton emc electric bill and gwinnett county water bill by monday 1/7/2013. I had a disconnection notice on both my electric and water and had to pay them both by monday morning. I was advised that the activation of my card could not be processed because of the failure to verify personal information. After being placed on hold numerous times and waiting in the wal mart money center to attempt to get my money that I had just given to the clerk refunded, I was advised by jocelyn that in no way could the clerk refund my money at the money center because the “bannk” now had the money and the clerks were not authorized to refund the money at the counter. I requested the money be transferred to an old card and I was advised after being put on hold again for approximately 1 — 15 more minutes that the card was closed and shut off due to a false claim (That I never made) earlier in 2012. Jocelyn went on to advise me that I could not have the funds transferred nor could the monies be refunded to that card and that I would have to wait approximately 15 days for a check refund. Upton advising jocelyn that I would not be able to wait 15 days for a check for monies that rightfully belong to me that I just paid and need refunded to pay my electric and water bill before disconnection I was again put on hold. All in all I was on the line for almost 2 hours (1 hour and 40 minutes) at the wal mart money center in snellville, ga in an attempt to resolve this issue. The customer care manager also came over to see what she could to assist. I was then advised that I could be refunded via next day service and should expect to receive my money back via check on monday to be processed by the bank for a tuesday delivery. I was advised that I could call back on monday 1/7/2013 to speak with a manager since there were no managers available on the weekends, to see if the refund could be processed sooner. I contacted wal mart on monday and was advised by another supervisor that the refund check was requested and that the check will be received on tuesday 1/8/2013. Both my lights and water were disconnected on monday morning. I along with my two year old child stayed in the car with the motor running before entering the house to retrieve the warmth.in addition we both bathed at the burger king monday evening because we had no water to bathe on monday night. My child is 2 years old and 3 months. I received a call back from I believe his name was “grant” or greg” on monday 1/7/2013 who advised me that I would receive the check on tuesday 1/8/2013. Today is tuesday 1/8/2013 and I still have not received my money that I gave wal mart for a money card to pay my bills on 1/5/2013. I have been in my car and bathing at fast food restaurants since my utilities were disconnected on monday. Today, 1/8/2013 I called and spoke to cortez at ext 35070 and requested information on my refund. Cortez advised me after putting me on hold that my fed ex tracking number is [protected] and that the system showed that I should receive my refund on thursday 1/10/2013. He also gave me the phone number to fed ex. I am appalled I was blatantly lied to. I was promised next day air to be received no later than 1/8/2013! I have no electrricity and no water and my money has been held hostage by wal mart! After calling fed ex, I was advised that the refund had not been sent via next day it was sent 3 day service express saver. I was repeatedly lied to by you clerks including jocelyn and grant “or “greg”. I called back again this same evening and spoke to joanna l. At extension 35071, she also told me that there was nothing that could be done and that the check was sent out. I would have to wait until thursday to receive the check. I advised her that I have a 2 year old baby with no electricity and no water. Again, I received a “I apologize but there is nothing else that can be done. At this point, I will continue to stay in the car to keep warm until it is time to fall asleep then we will enter the house. I have to wait to receive my money that I gave for my bills. I have to pay reconnection fees and my baby and I have to stay in the car until we can get warm and bathe at fast food restaurants. This was my money and I am being made to suffer because of bureaucratic policy and I don’t care attitudes. No one has offered to assist with reconnection fees. No one has shown concern about my child with the exception of cortez and no one has offered anything other than an I apologize but there is nothing more we can do. I am at this point mortified and outraged at the behavior and response from wal mart and green dot! I will never shop another day at wal mart nor will I stop telling my story to everyone who will listen and/or hear this message. This level of service is deplorable!

Regards,

Carla smith
[protected]
[protected]@yahoo.com

I purchased a moneypak card from a store, paying a 4.95$ servicing fee. I put 30$ on the card, intending to put the money on my paypal. I opened the link from paypal, and it brought me to the green dot site, asking me to put in my code, specificly stating that the 30$ would be put on my paypal. After submiting my information, I recieved a message saying the would not put my money on paypal, but send my 30$ in the mail via check, but keep my 5$ servicing charge. This company stole my 5$ and I wont recieve the rest of my money for 1-3 weeks.

I have purchased Moneypaks before and loved them till today, I put $90.00 in one to send some to PayPal and send the rest to my Rushcard and no where on the card does it say you can only use the code in one place I was under the impression that you can no longer use it when there's $0.00 in it, if I knew then I would have dumped it all in my Rushcard then send some of the money to my PayPal account. After calling them and explaining my situation they said they couldn't help me saying I can only use the code once and you can not change how much you can take out of the Pak (well if that was the case then I wouldn't be calling you now would I?) did not even asking me for information to see if I was telling the truth and made it sound like I was trying to get free money out of them and that really made me mad I just said enjoy my money then thief. I will never use Green Dot again.

My greendot card expired, they didn't send me a new one and have kept my money. Every time I call they state the card is on it's way. I stopped direct deposit because I haven't received a card and they are hitting my card now with monthly fees even though I don't even have a card. I sent a BBB complaint, yet no respnse. Hurry and take your money out this card before it expires.

Green Dot SUCKS! I used to have $500 of every paycheck deposited onto my Green Dot prepaid card to waive the fees.

This worked great until random stores across the country somehow drained my account.

I investigaed.

A CVS in North Carolina took $13.41 from my Green Dot account. Incidentally, my account balance at the time was *EXACTLY* $13.41!

I called Green Dot 2 or 3 times, they said wait till it is not pending, it will go away. I asked Green Dot to give me more information about the transaction. They told me that it was a PIN transaction and they told me the exact time it occurred. I cross-referenced that information by calling the store manager, and he confirmed that no such transaction ever took place at his store. (Which, again, was several thousand miles away from where I live.)

Of course it didn't go away, the transaction finalized. I called green dot back and they finally credited me for $13.41.

Then a week later the exact same thing happened, at a different store, and this time again DRAINED MY ACCOUNT! The transaction amount was equal to my card balance!

This leads me to believe that:

Someone (a fraudster) who WORKS FOR greendot is taking people's money away by making fake transactions.

I stopped using green dot and will be trying out bluebird in the near future.

i tried to add a money pack number to my prepaid debit card using money pak number but it was not added to my card because of the connection problems and they said try again and i did then it said the same thing on the site ry again or contact money pak so so i tried again here on the internet and then when i called they said the money pak number was invaild so i talked to a representatative and i explain everything to money pak agent and the said to check again because the said it was added when infact it was not added to my card and according to the transaction on the site it was not added at all i checked they are stealing 1000 from me and it is not fair something should be done because it was not added to my card my name is keith clark you can contact me at [protected]@yahoo.com hope you can help me i am enclosing proof that it was not added to my card here is the money pak no in question [protected] in the money pak numbers you will see that number was not added to my other deposits i have only three money pack numbers i want this checked out please and get back to me

I get a VA and SS check by driect deposit and one comes on the 1'st and one on the thrid but when I had TD Bank North they would release it on the 30th or on the 2nd and Green Dot never puts the money in until the 1st and 3rd at 4am and also when I use the card I get charged a ton of money by them and the bank and it seems like the money just dissepers and it must happen to other people so do not use this card its a RIP OFF...

Sent my husband to walmart to load $500 on the walmart /Green dot card. he gave the customer service person the card she ran it gave him the receipt. reference # [protected] He called me so I could pay bills. I went to pay and the card was declined I called him he brought the receipt to Walmart and come to find out they some how put the money on a different card. They told my husband that he gave them the wrong card and we were trying to rip them off. He told them to cancel the transaction and he would take his money back. they told us there was nothing that they could do we had to call green dot. called green dot they said there was nothing they could do we had to go back to Walmart they processed the transaction. There has to be a way to get my money back. we do not make a lot of money and this really really really hurts. So please if anyone knows what to do please. We are NOT ripping anyone off, it almost seams like the person behind the counter ran a different card. We asked to see the security film and the manager at walmart refused. So maybe it is a computer error, they are not perfect. please i need my money! help Please !

It took ten months for me to receive my "real" greendot Mastercard after purchasing the "temporary" card and going through the whole hullabaloo with registering. I activated the card quickly using the number on the card, but that's where the "ease" of working with greendot seemed to end. I fought for no less than two hours with the greendot website over the issue of the security questions which, apparently, after you click "save" on the website, never ACTUALLY, REALLY get saved onto their servers to wit: not only did I change one of the security questions to "what city was your mother born in" on three different occasions, but I also correctly typed the name of the city into the "answer" space three times. Each time I tried to log in, I was hit with the "what city was your mother born in?" question, answered it correctly, and encountered an error message which states "this does not match the information provided in our system." Two hours of this. This AFTER, mind you, that I spent ANOTHER hour on that website registering my card (apparently even though you do this on the phone with greendot, what you do on the phone with them doesn't matter nearly as much as what you do on the web) but have issues entering the CVN. Now, I'm not an idiot, and so I can type three little numbers. I entered those three little CVN numbers no less than six times, and each time I was told "this number does not match the information in our system." In spite of the fact that the numbers- the three numbers I had entered six times- were printed in black ink on the back of a plastic card that sat no less than two inches away from my computer screen. Miraculously- and I say miraculously as nothing, in any of the information that I entered no less than 12 times, was EVER changed in any way, shape or form, including spelling, capitalization or what have you- I was allowed to log in to the green dot system and found much to my chagrin that the account, the card to which I literally JUST RECEIVED TODAY, was "closed due to a lost or stolen card" (I never reported my card lost, stolen or damaged) and I was told that I should "wait for [my] new card to arrive." On top of ALL of this, both their customer service hotline AND their "live online chat" are closed and I will have to wait until TOMORROW to get in contact with them. Horrid, HORRID experience thus far- and I've only been an actual, literal, "card holding greendot customer" for...what has it been...three hours? I shudder to think about what else these folks will find a way to befoul.

back on July 20Th i payed my insurance and phone bill, on July 23rd direct TV pulled almost 600 out of my green dot money card without my consent but the funny thing is They didn't pay my ins and phone bill but i paid the ins and phone first on the 20th, i still don't have my money and i have no ins and a disconnect notice on my phone. now today i bought a new card from walmart so i would have a different card, they took my money that i needed to pay bills and when i went to activate it they said that i can't have a card cause i disputed direct tv and this is the same company i don't have a signed contract with, now the green dot card has my money and direct tv has my money about 1100 dollars worth not counting what all i have lost. now i think walmart, green dot, and Ge capitol bank should be held responsible, i would like to Get enough people to Get a class action suite against all three, my email is steel.[protected]@hotmail.com. when they steel all of are money who will shop at walmart or have money for the bank or order direct tv. something has to be done. green dot said they called and left a message if so with who and do you think if they would have told me that i couldn't have a card over there screw up to start with i dang sure wouldn't have handed them another 720.00 $ and i have all the proof.

I Originally went to a 7-11 to put money on a money pak refill card, $260. I went home to put the money from the refill card on to my Green Dot credit card. To my surprise there was only $100 on the refill card not the $260 I paid at the 7-11 not 20 min before.So after returning to the place of purchase I was told I needed to call green dot. So I did and they told me they would check into it and let me know the following day. It has been 3 weeks since I bought the $260 refill card. I now have all of my accounts with them suspended and regret to let me know this so in the mean time I went to buy another GD credit card and load $200 on this card. Of course it let me put the money on the card but guess what with my accounts being frozen I lost that $200 as well. And when i asked why my accounts were closed i was told due to suspicious activity. Are you F***ING KIDDING ME! When I asked for a example of what suspicious activity they saw to close my account they couldnt tell me. But what i got from it is they didnt like what I was spending MY money on.FYI I am buying things off Ebay. Thats what I do with the GD cards. So anyone doing purchasing with GD and Ebay watch out as well cause green dot my freeze your accounts. So Now I need to jump thru more hoops send in more faxes of proof of purchases(which I already have done for the privious $260) and if they feel its vaild then they MIGHT give me my total of $460 back. People I am so F***ing mad I would love if this comapny was taken out of business. So now I out $460 and now no credit cards to pay bills or decide what I want to spend my money on. I WILL NEVER USE GREEN DOT AGAIN! They STOLE YES STOLE $460 of my money i had trusted with there company. F**k GREEN DOT / MONEY PAK!

Wow... I bought a green dot pre-paid credit card to take care of some business that I had to do online. First off they told me I couldn't register my card because apparently I already had a previous green dot card from years earlier that I must've forgot about. Okay... After I hung up the phone I had more questions. Everytime I tried to call back there was absolutely no options to talk to anybody! It was so aggravating! They kept telling me to enter my card number if I wanted to talk to someone and everytime I did the machine would say "you're refund was requested on 'blah blah blah etc.' thank you and goodbye. And then they would literally hang up the phone on me. I swear to god I have never been so annoyed with any other company before in my entire life. Don't ever use this company they're the worst! Ugh so mad.

Warning! If you never want to see your paycheck money, put it on a walmart money card or lord forbid on direct deposit. You will never see any of your paycheck money in cash…
Ever again! I had a walmart money card for a couple of years and used it sporadically and it worked okay. Recently when my bank started charging alot of fees and held my auto deposits over the weekend I started my direct deposit going on the walmart money card. Suddenly there are 2 unknown online charges on my card, the robot-like asian customer service people could not answer my questions because it was not on their script, they could not tell me where the charges came from and they would not forward me to an american supervisor and refused to send me to the survey they offer at the end of the call and then disconnected my call. They said they could not tell me who made the first charge and could not block it (It was still pending). I purchased another card to move my paycheck money into until I could get my direct deposit stopped. I paid $ 3 to open it and I received the permanent card yesterday and I received another ‘monthly’ fee when I have only had the card 10 days. I called to dispute that and they did remove that second fee however… they get you coming and going on fees unless it is an automatic deposit and then that is when your nightmare begins.! Your paycheck is automatically deposited and you expect to get some cash, right? Dream on! They have policies that restrict you from getting any of your hard earned money in cash! These people running the “walmart money card show” that ‘now have your cash’ are non-americans, probably chinese because customer support is somewhere in asia and they are using our funds to support them, because they certainly are not letting us have our money after we have made our deposit.in order to use the money I had on my one compromised card, I had to make an online purchase (Even though the unauthorized charge was from an online purchase), I did that and had the card closed. However when the second unauthorized purchase credited me back (After I called them and said it was unauthorized) I can’t get that money and walmart money card refuses to transfer it to my new card I bought because of the unauthorized charges. They said they had to send me a check for the balance…checks in the mail…yea right, we will see if that happens. After I had my auto-deposit transferred to my replacement card, I went to get a money order for my house payment and some cash. Customer service said they could do the money order but I could not access my payroll deposit and get cash, as it is against their policy.

After all this, my direct deposit finally ended and I had a balance of $24.25 on my card, I wanted nothing more than to clear that balance and close that card. Guess what? I could not! I went to walmart and tried to make a purchase of $44 and tried to use the $24.25 balance against that as a debit and it would not take it, denied. I tried to use it as a credit and it wouldn’t take it, denied. I went to customer service to see if they could make it happen, they could not, denied, even though the available balance said $24.25. They could not give me cash back, denied, they couldn’t run it as a debit or a credit even though they clearly had printed notice that I had $24.25 available. I called the asian customer service from their phone in customer service and after being told by the non-american I had a temporary card, as it said on their script (Which I did not, they obviously did not know what I was talking about (They are chinese after all), to which I asked for an american supervisor, I was left on hold for 15 minutes until they hung up. I wanted to call back but the walmart customer service desk said they could not tie up their only phone line with my calls to the walmart money cards customer service and stated they have no control over any of that because they are not affiliated with them in any way, had nothing to do with the walmart money card people and made many apologies to that effect. The only way I was able to spend the $24.25 of my last payroll deposit was to pay it online against a utility bill, which I did and so far they have not denied it. I don’t know anyone that needs that much hassle to get access to their paycheck!

Walmart is using the american public’s direct deposits to subsidize whatever support they are giving to china. Your deposit on a walmart money card is going to foreigners to use to collect the interest and make investments from, with our hard earned money, overseas!..
Walmart is un-american for allowing that to happen! They don’t even support their widely advertised money cards and direct deposits. Their customer service people, when pushed, say they have nothing to do with the walmart money cards. Your deposits are going directly into who knows who’s bank and you will never see them again. Plus the cards don’t work everywhere, try buying gas at midnight at maverick…it ain’t going to happen with this walmart money card. It’s a pain and could be life threatening in the dead of a wyoming winter night with no gas to get you home!

All americans beware of walmart money cards. Walmart is undermining the financial stability of america with these actions and should be stopped. (This coming from a 12 yr walmart supporter… (When you move from the city to rural wyoming, driving 60 miles to walmart is the only place you can get groceries, home improvement, auto supplies and kids clothes all at once).

bought unreadable reload cardfor 500 dollars
they will nottransfer money
have recipt
have bad card
and no money

I used this card for around a couple of years and all seemed well, until. short story I loaded a few grand with a few moneypaks. And over the next couple months spent the money. during this time i had to get a rental car, the rental company places a hold of $50, for deposit, and as i had the car for a month they placed another hold for $150 and one more for $600. When the car was returned i had a positive amount of approx. $400 in my greendot account. and was very sure of this amount as i kept a tracking system as usual for my spending. Well the car rental company for amazing and exceptional, so as usual they charged me the final amount for my rental of approx. $670. So with a balance of only 400 my account went negative, but only for a few days as the deposits were suppose to drop off within 3 days. Green dot has a manual drop off date of 90 days if the charging company does not take the funds... well within a week the 50 and 150 had dropped off. and my account was still negative $70. after two weeks this did not drop, so I called greendot to see whats up. And all they needed was a confirmation note from the rental company to release funds with a couple of signatures faxed to them... Well the rental was more than happy to help, So I literally did this phone calls with greendot 4 times with the rental company on the phone and they faxed the paper multiple times over the course of a month. These phones calls taking a ridiculous amount of time with many holds and high hold times... but much of mine money was at stake and I am never one to get irrate or mean on the phone since i hate when others do that... But getting back to the complaint... So after many failed attempts I was in no more mood to call and have to re-explain my situation to a new person each call. So i looked at greendots policy and decided to stop using the card and simple wait the 90 days for the manual drop of the deposit and my money to be available. Well the day comes and funny enough the deposit finally dropped ( mind you i checked the account multiple times leading to this point and even the days before, it was still on there). But very annoyingly my account balance was empty, and even worse with a couple of monthly fees tacked on... Like im expected to pay after they stole 500+ from me. So I again call greendot, But this time is absolutely terrible, because if you have ever called this terrible company that saves money by hiring over seas and cuts corners (apparently) you would notice they speak very bad english and understand less (likely, to pretend to understand less, also likely hired so as to act confused so the customer gives up, proof later...) I hate talking this "smack" and feel stupid for it, but honestly its true and I cant help but be upset by this and Im the most mellow punching bag person you could know. Anyways... So Im trying to explain and trying to think how to explain that 3 months ago a deposit was on my account. While they are on their computer trying to see this deposit hold that has dropped and is no longer there and no sign of it... So they ask the typical questions like when did i deposit the money and blah blah blah... But its very hard to explain everything that has happened, so i tell them look. If you just add all of money and from transactions you would see it adds to exactly the amount missing. Funny enough I had done this with their online transaction history, it matched perfectly with my own and showed hundreds missing even though online it says im negative 11.90.(fees). So they get very confused and say they cant see any deposit from said rental company and they ask to put me on hold... after an hour the phone disconnects... I call again to get a new person and start the process over, after much time I am put on another hold. 4 hours later I hang up and give up on this whole thing.

Regardless they lost a good customer that constantly recommended and told people to buy, and now working at retail stores I spread my story and warn others. I have another company that I love, They offer many great features and awesome surprises, even randomly gave me a better membership and cut my fees. So forget greendot. This happened early 2011, and I have checked the account multiple times and still never received my money back. Thanks again for screwing me. If I can help one person with this post, Then maybe i can feel some retribution for my lost money. Also all aspects of products/ customer experience should be kept within the country of use/purchase/care/etc.

Thank you for your time.

On May 11, 2012 i purchased a moneypak card from cvs. The next day the funds were unavailable. i called customer service and they said that the card is invalid. after further investigation they found that the money was loaded to an mci card. i asked how could they load their card without my pin. they said that there are numbers on the receipt that could be used. they told me that if they could get the money back from the person who took it only then will they refund my money. but they cannot give me any information on the person who took it. i am left to believe that either an employee of cvs or someone who works with moneypak is defrauding people. No one had access to my receipt except me and the persons at cvs. 5 days later i am still waiting for a resolution. i guess my money and circumstances are not important moneypak. I hope they go out of business because their customer service is poor, and they were rude to me as if i stole my own money. i am the one who had to sit on the phone with them for hours while they transfer me to different departments and have me give the same repetitive information over and over. i called on a weekend and after all the time that i spent on the phone with them, they tell me that i have to wait and call back during weekday business hours. Needless to say, i will not be buying anymore moneypaks. They lost my business with the customer service alone. I could live with losing $25, but my time on the phone with them was worth a 100 times more than that. If you buy a moneypak to load your card you best do it as soon as you purchase it.

I received a check stating that I was awarded a 10, 000 cash grant and the 960.59 was to be used to get 500.00 dollars Green dot Money Pack and the test of the money was for me. I would receive the other 9, 040.00 dollars by over nite mail. Well guess what it never happened. What worries me is they have my social security number. Not to mention I had to take a loan out to cove the returned check. My wife and I are both disabled living on a fix income and we are raising or grand-daughter. The last thing we needed was a scam that put us into debit. I will be filing charges against all that is in this scam. Some one had better step up and make this right.

Chancy G Spencer, Jr.

I approached Green Dot, because I wasn't sure that could pay my Property Tax. At the time I wasn't aware that without my permission, they transfer my Social Security Benefits from my bank to their. So the funds were transferred for Nov. & Dec. 2011.
Ms. Julie Hooper from the Bloomington MN Office knows the details, in fact she transferred them back to the right bank

I purchased a green dot card to pay a bill. I had one previously but was unable to find it, . When I purchased the card, it was not until after I got home did I notice the store did not charge me for fee for the card of $495. When I went to register the card on line they would not do so. They told me that I would receive a refund in 10 days. So I went the following day and made sure the 4.95 was charged and figured there should be no problem with registering a new card. When I went to register the second card I had the same response. I did ask for a refund of this card because I knew it would be a 10 day wait and I could not wait 10days for a second check of 140.
I phoned the company the next morning and asked them to issue me a card that I could access or transfer the payment of 140 to her account so I could use one of the two purchases that I made to pay a bill that was due. Well after and hour on the phone, one lie after another, first they were going to make sure I could access the funds., then he said they already sent one of the checks but would speed up the processing of them both and make sure I got the money asap. Well if they already processed the first refund how the heck can they " speed up the delivery of it. Another lie. Bottom Line don;t deal with these people, they sit on your money drawing interest and don't back up their promises. I still don't know why they would not issue the card to begin with
BAD BUSINESS AND BAD CUSTOMER RELATIONS. PERIOD.