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Green Dot Online / shady business practices

1 P.O. Box 1187Monrovia, CA, United States Review updated:
Contact information:
Phone: 1-877-434-3578

Green Dot online seems like a good deal on the outside but once you sign up with them they say that it takes around 7 to 10 days to receive the card you can receive your card faster with rush service. I elected the rush service I was told it would be ship to me in two days, it actually took longer then the standard shipping rate for me actually to receive the card in hand. This is after I had to call back about and hassle the company on the fact they total screwed up the order and the fact that I ordered rush service. The person I talk to was a manager who said that he would re-send the card out and actually had the nerve to try and recharge me for the rush fee, I told him that he should refund the price of the shipping since they completely blew the shipping in-the first place, we had to compromises and I did not get a refund and he paid for the rush reshipping charge.

A host of smaller problems later I thought everything was ok I had made some deposits with a money pack and everything went good. I needed to move some money from one of my accounts and I noticed that Green Dot offered a ACH Transfer service so I thought this would be a straight forward process so I gathered all the important information and I sent my bank the information (Green Dot is extremely cryptic about how this process works). My bank processed the wire transfer and then I checked my Green Dot account and nothing I called Green Dot they said there had been no activity on my account and showed no income deposits. Then a Green Dot Supervisor named Michelle (Batch ID #4370) got on the phone and she and I called my bank and spoke with the branch manager who in turn told her, that the the wire has been completed and the money had been taking out of our customers account . Michelle verified with my banks branch manager the routing and account numbers used for the transfer after the verification see didn't know what was going on and asked me to wait until the next day to see if it clears. I told her that I needed to speak with another manager higher than her and then I asked for a area manager I was put on hold (It took them 30 to 40 minutes to find someone) once they they got back to me a Green Dot Customer Service Area Manager named Ann picked up the phone and proceeded to inform me that she was research the problem while I was on hold. She told me that all incoming wires needed to be received by (9) nine am and that mine was going into my account the following day I was not to happy about this considering it only takes (2) two hours to complete a wire transfer but anyway I knew where my money was.

The following day I went to the ATM to check my Green Dot Account and low and behold it was empty I promptly called Green Dot Customer Service and asked for Ann (this after I battle the phone system for 30 minutes). Ann was not available but an Green Dot Area Manager ( of what area I don't know he would not specify) a man named Edward proceed to tell me that he did not see any income transfers and that he was stuck and did not have any data to work with. I explained to him the situation and asked him where are my funds he could not give an answer when, I explained to him that a national bank, two sets of managers from two different banking intuitions acknowledge the fact that money has been moved from on place to another and, A Green Dot Customer Service Area Manager actually admitted that the funds were present at the Green Dot facilities the only thing he could say is don't want to give you wrong information but could you call back tomorrow and see if it has posted but I don't think it will I told him I would be making a complaint against there company with the U.S. Government.

Needless to say it is not worth it to purchase one of this cards for any reason your going to get screwed some how and it's just going to be a GIANT waste of time I don't even know if I am going to get my money back. SCREW GREEN DOT

Ed
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Comments

  • Se
      10th of Sep, 2010
    0 Votes

    I FEEL THE PAIN OF THE CUSTOMER HERE AND ALL OF THE PEOPLE WHO GET THE GREEN SCREW JOB OF ALL THE LIES THAT GREEN DOT GIVES WHEN YOU WANT YOUR FUNDS BACK. I TRIED MYSELF TO GET MY 3000.00 DOLLARS BACK AFTER NOT RECIEVING MY ITEM PURCHESED WITH MY GREEN DOT VISA. IT TOOK ME OVER SIX MONTHS OF COMPLAINING AND SENDING MY DOCUMENTAIN OVER AND OVER AGAIN TO GET THE MONEY BACK. I WADED THROUGH A TONS OF LIES UNTIL I TOLD THEM MY PURCHACE IS FEDERALLY INSURED BY LAW AND WAS HOLDING THEM ACCOUNTABLE.

  • Ma
      16th of Feb, 2011
    0 Votes

    i want to do a wire transfer but i cant figure out if my visa green dot even will let me transfer funds to wells Fargo..?? anyone got any info that could help me out it is imperative that I send the funds immediately

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