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4.3 5391 Reviews

Green Dot Complaints Summary

135 Resolved
884 Unresolved
Our verdict: With Green Dot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:31 pm EDT
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Green Dot stolen money

I bought the moneypak with the amount of $500 from green dot at a local walgreen for the first time on June 22, 2009 at 3:37 PM. On June 23, 2009, I tried to use this card to pay some bills but they said that all $500 was already withdraw into an account. I call their Lost & Stolen department to report right away and explain that I did not authorise this transation. They asked me to submit the original receipt for processing. I fax the receipt to them on the same day June 23, 2009 at 2:38 PM. And I even called 10 min later to make sure they received the fax and they verified that it was received. They instructed me to wait for two bussiness day. I called back after two days and they have not process the paper work and asked me to wait for another two business day. I called back four days later, they said that they will not process my claim any further due to the money was paid to a business and that was it. This is my first time using this kind of financial service and they are one of the largest company providing such product and service.
As I explain to Green Dot representative that I did not give any authorization nor provide pin for any business transactions. This money was stolen from me right after I bought the the card at local Walgreen or it may not even load into my card. If Green Dot can advise that the $500 was loaded to a "Partner Card belonging to another customer" then who is this customer. I want proof, name, and transaction receipt, etc. They should investigate further rather concluded that I "may have attempted to use the MoneyPak" after I told them that I did not activation the pin numbers. Since they are a big corporation, they can just say whatever they want to. Isn't that what their "Lost & Stolen" department for? Must I file the police report for this lost and stolen to get the service to pursue the investigation further with them? What kind of support is this for their product to the consumer? My claim should be good enough for them to find out who stole this money. I still want them to track this money down to whoever that they said from the partner card customer and refund my stolen money. My Houston police report case number is [protected] but they will not do anything unless a subpoena is served.

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notting2
opelika, US
May 16, 2023 11:56 pm EDT

watch green dot is the one doing they act like they don't know call you r local police and see if you can press charges

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Hun no
Delhi, IN
Feb 19, 2023 2:30 pm EST

I lost my funds to them. It was a tough experience as I almost lost all I have to them but am glad LF res cue• org was able to help me fight for my refunds.

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Hun no
Delhi, IN
Feb 19, 2023 2:29 pm EST

I lost my fund to some scam platform but am glad I got my refund with the help of LF res cue• org they helped me rec over that which I lost.

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Dianne Moore45
, US
Mar 13, 2018 6:06 pm EDT

How can I report them they just stole 300$ from me! I’m pissed

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clarkejoe
akron, US
Jan 25, 2010 4:38 am EST

Before I bought Greendot gift card I was under the impression that I could reload it easily online and not have to pay 5 dollars fee to load it, nor the monthly fee
Hi: I am looking for a gift card for a family member which I can
1 Quickly load from a checking/banking/credit/paypal account
2 Cannot be overdrawn
3 Loading fees are at a minimum
4 No or little monthly charge
5 Useable at many ATMs at minimum fee.
6 Low or no interest rate

Do you have something like that?

Sincerely, jc

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H8greendot
Laurel, US
May 05, 2010 8:33 pm EDT

I bought a greendot moneypak card to reload my greendot visa with 500 dollars to pay my rent. after i tried to scratch the backing off and the numbers went with it, i called the 1800 number and they said it would take 1 business day to return my funds...my rent is due today and the money is still not there...and the "customer service" rep hung up on me! now my rent will be short 500 dollars and i am NEVER late. smh...I WILL NEVER USE GREENDOT AGAIN!

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mjhMarkHill
worth, US
Dec 16, 2012 5:20 pm EST

Bought a moneypack at CVS - weird that they only accept cash for them.
Got home to add it to my paypal, the website refused to accept my (accurate, triple-checked) personal information. It's also fishy they ask for your SSN to accept a payment you've already made in cash.
After a few tries, the website finally decided it would not allow me to use MoneyPak anymore. Directing me to request a mailed cheque - I did not want a refund, so I waited till their call centre opened the next morning.
I decided to try it again before calling them, instead of the 'next' link forwarding me to the page where I enter personal information, it directs me to a *very similar* page requesting *very similar* personal information, which is pre-filled out (by saved form information in my browser). In my rush to try this before giving up and calling them, I click through, and find I have filed for a 7-10 day refund before I get my $200 back.
I call and ask them to correct this and help me get the MoneyPak to work, but they claim it is impossible - a request to speak to a supervisor results in my call being put on hold, during which I was dropped.

There are many other complaints about people using this business, and frankly, I have to wonder how much interest it generates keeping people's money based on manufactured issues for 7+ days at a time.

This is an appalling experience, and I would advise anyone to steer clear of MoneyPak forever.

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Scam
Alexandria, US
Dec 10, 2008 11:16 am EST

Visa is messing with people's lively hood.This matter needs to be taken up with the Better Business Bureau immediately.Everyone who is having a problem with these cards can and should take their complaint to the BBB.
I have just purchased aVisa card the day after thanksgiving and already I have found out these cards and the people behind them are taking people for their money.Times are too hard these days and I for one will and won't be taken. I am sending a certified letter to the BBB and to the senator of my state to see what can be done to stop this from happening to anyone else.

Signed,
Messing with the wrong person

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Rosey075
Boulder City, US
Apr 27, 2013 11:09 am EDT

I bought a reload card for my Green Dot.Com Visa Card for $48.00 to pay the rest of my bill, and once I put in my reload number to upload my money, it says that the card has already been used! So, I call their customer service line...(first day) they tell me just to wait a business day so they can investigate, so the next day I call the card no refund! I call the second time to the company...they tell me to fax my receipt, and it will take another business day to get my funds...on the third day I call still no funds...I call once again and they tell me to fax a copy of my reload card front and back and I will definitely will have my money the next business day (so the supervisor says) then I call the next day, and still NO FUNDS! I call and talk to the supervisor again and he says my case is closed! WTF! Really? This is horrible, money stilling business! Don't ever get one! I am just thankful I didn't put my whole paycheck on that card! I am pissed off! UGH!

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ncrumby
Portsmouth, US
Aug 14, 2009 5:48 pm EDT

Thank you so much for the previous reports about this scam. I am making a report to the FBI to see if they can do anything. I have been told before that if there is no monetary harm, they can't do anything. Seems like you have to be taken in to get any kind of help. A word to anyone who was taken in... contact your local FBI office immediately. Your bank is not your friend.

Nathan

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9:50 am EDT
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Green Dot bad check

I recieved a check from them look so real. It says it was a grant that i applied for i cashed some of it deposit most of it to my bank what to do. The check was for 943.00 dollars.

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bobtheman
, US
Jul 25, 2009 9:58 am EDT

So you deposited a check you never asked for and didn't know what it was?

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9:00 pm EDT
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Green Dot - part of a scam

Do not use Green dot money paks to buy anything online. If a site is asking you to purchase anything with the green dot money pak it is a scam. This is not a secure money transfer! What I have researched is, thieves are using different web sites located on Yahoo ecommerce (www.Top10Digital Items.com, techcyberstore.com, ultimatedigitalsourse.com, Digital...

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10:44 pm EDT
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Green Dot linda spaulding

hello. my wife got a letter form linda spaulding saying she was to receive a grant for 10, 000.00 she sent her a check for 800.00 and said her fee for getting her the grant would be 409.00 well she cashed the check at our bank they even went over there list to make sure the check was good but come to find out its worthless now we have to pay the bank 800.00 for cashing it in the first place. now this really sucks hopes this helps everybody out guess we learn from our mistakes Bill Grissom Colorado

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JimA77
, US
Sep 10, 2009 6:02 am EDT

Let me count the failures.

1) couldnt buy GreenDot with creditcard at cvs. Had to use cash $104.95

2) couldnt register card

3) card said everywhere where visa/mc accepted LIE.

4) had to purchase card to read agreement.

5) first attempt to get to agent and not computer took 35 minutes.

6) Agent in Philipines and barely spoke English.

7) Agent didn't know company address, telephone until I asked to speak to supervisor.

8) Agent still didn't transfer to supervisor

9) Agent said please hold 1-2 minutes. Took nearly 14 minutes.

10) told 7-10 days to get my money back?

11) 14 days later still no money.

12) Agent transfered me to line that says nobody is available. Time is 2pm on Thursday. Call disconnects.

13) Supervisor says I have to wait for other department be back in Monday.

14) Now 18 days since requested refund. Supervisor discovers that address is incorrect. The dept that is never opened is not in right now. Supervisor promises a call back next day.

15) No call back.

16) Day 20. Supervisor is on her "rest day". No other supervisors in office.

17) Current useless turd on phone calls me by wrong name 10 times giving me generic excuses that everything is being settled

18) Turd doesnt know what the issue is.

20) Turd says they remember me calling yesterday. (I didn't)

21) Turd says supervisor will leave message to call me back. Tired of dealing with Turd.

22) Thank god. Turd didn't call but no call from supervisor either.

23) Find corporate phone number. Transfer to answering machine.

24) Day 28. Call corporate again get press correspondant. Get transfered to customer service in Guatemala. More turdiness.

25) Day 29. Call corporate again. Ask for COO. Get secretary she transfers me to that useless answering machine again.

26) Day 30. Still no money.

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hillmanminx
Bellingham, US
Jul 21, 2009 8:26 am EDT

I wish that I'd had an idea about all this! I had no idea a bank could even cash a counterfeit check, let alone take 10 days so I believed it was cleared. I guess I thought none of this could happen to me, but here I sit, apparently not a Wal-Mart Secret Shopper, but from what I am reading, also $2, 000 in debt to a bank I was already tired of. I wish I'd been more careful. Please, anyone out there, if it seems too good to be true, it probably is. And I thought I always found everythng on this wonderful internet, which I do, I just wish I didn't think it wouldn't happen to me. I am really grateful to find others, at least I'm not alone. Thank you. Cathy

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11:27 am EDT
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Green Dot fraud /fake check

My husband recieved a check also in the mail for $935.50 last week July 10, 2009. The letter stated that it was some type of grant program ans to send back 10% of the money or he would be sent to collections. My husband cashed the check because he thought it was legit & he had already been looking into different grants and had filled out for some in recent months, so he thought it was ok. Now the bank is contacting him and with bad news about this matter. If anyone can help, how can he contact the proper people to take care of this matter and clear this up?. Please email at [protected]@yahoo.com

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mama121
en, US
Dec 16, 2009 3:26 pm EST

i got the same check of 980.25 in dec.16, 2009 an i want to the bank an they told me that the check was fake. i thought i could of gave my kids a christmas that they will love.

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STORITALL
Davie, US
Aug 18, 2009 1:07 pm EDT

I ALSO GOT A CHECK FROM THE SO CALLED GRANT PROGRAM LOOKING FOR SOME MORE INFO I SAW YOUR STORY THE CHECK WILL BOUNCE BUT YOU SHOULD'NT HAVE TO PAY ANYTHING IF YOU TALK TO YOUR BANK UNLESS YOU SPENT IT BEFORE IT CLEARD I WAS JUST GOING TO THE CHECK CASHING STORE TO CASH MY 952.75 CHECK SO THIS WAY I WON'T HAVE MY BANK INVOLVED GOOD LUCK BILL.

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2:12 pm EDT
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Green Dot not an official check

I received the check in the mail also, I actually took the check to US Bank and asked them if it could be cashed because I wasn't about to take it to my bank. I got caught up in another one of those scams before. Hopwever, US Bank said that they could not pull up the account number for the check. I took it to a place where they do money grams, because it also says at the bottom of the check, issued from moneygram payment systems, and money gram had no record of the transaction, nor would anyone else cash the check, please be aware of these things coming in the mail, especially with no return address on the envelope, or phone numbers on the checks.

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bigrod33
, US
Sep 08, 2009 9:16 pm EDT

I received a check for a grant that I didn't apply for. It was from someone named Linda Spaulding. She said that I received a grant for $10, 000.00. The check was for $959.85. After reading the complaints about this I figured how could I receive a grant that I didn't apply for?! Beware!

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Jane Ward
Carlsbad, US
Aug 17, 2009 11:36 am EDT

This company sent me a check for $956 that I needed to cash and then return a 4.023% commission or $402.50. Since the check was sort of fuzzy and someone was offering something for nothing I new it was a scam. I looked on this site and here it was. This site is very helpful.

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Nicolemonica
Watertown, US
Jul 24, 2009 2:23 pm EDT

My husband just received one of these checks in the mail today. We actually almost deposited it. I have contacted the proper authorities to resolve the issue. Thanks for this web site to protect innocent consumers.

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enipal1
Ankeny, US
May 27, 2009 3:29 pm EDT

Someone claiming to be from the GreenDot Grant Program is issuing checks asking customers to return at 10% commission and to deposit the check. There are numerous typographical errors as well as nonsensical explanations. The check has been verified fraudulent with KeyBank in Ohio.

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please read
Talladega, US
Oct 12, 2009 12:47 pm EDT

PLEASE EVERYBODY RECIEVING ONE OF THESE CHECKS, CALL YOUR LOCAL FBI OFFICE AND TELL THEM YOU WANT TO REPORT A CRIME TO THE FINANCIAL CRIMES DIVISION YOU CAN GET YOUR LOCAL OFFICE NUMBER AT www.fbi.gov/homepage.htm ON THE LEFT SIDE OF THE PAGE UNDER CONTACT US YOU WILL SEE A LINK THAT READS" YOUR LOCAL FBI OFFICE" CLICK THAT LINK AND IT WILL REDIRECT YOU TO A PAGE WITH A LIST OF OFFICES. I HOPE THIS WILL BE HELPFULL TO EVERYBODY.

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Mi_Monica
Milwaukee, US
Sep 15, 2009 9:53 pm EDT

I received the same check through Linda Spaulding. Was the check from People Currency Exchange. But my check was able to be cashed through the bank I deal with. Well, I have been applying for grants in the past so I thought it could have been someone getting back to me about it. I actually did every step that was listed. Now waiting to see what will happen to the money I sent back as Linda's commission using GreenDOT moneypak.

To me, it is crazy because in the letter she stated that you could be report to the credit if you cash the check without following the steps that was stated on the letter.

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gardner
Spring Lake, US
Sep 02, 2009 10:29 pm EDT

Hello can you tell me who I would contact about this? I already deposited the check and now am minus in my account for doing something stupid. However, I am going to college and thought it was from that and greendot was legitimate so stupid, stupid, stupid.

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freeinchrist30
Lawrenceville, US
Aug 31, 2009 9:35 am EDT

Most definately a scam

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Shannon
Taylorsville, US
Jun 03, 2009 2:35 pm EDT

I got a check in the mail and it just seems to be too good to be true. I am researching to validity of this program. Not for sure yet I do know I am not cashing the check!

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10:59 am EDT
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Green Dot pending authorization

I purchased a Visa Green Dot shopping gift card and on june 28th, I purchased an item online. However, I canceled the order shortly after and when I checked my gift card it said that I only had 1 dollar, the purchase was 39.99. The company said that they didn't receive my funds so there was no money to return. I decided to wait a couple days to see if money was returned to my card but it still wasn't. It was placed into "Pending Authorization". I was wondering if anyone knows how long pending authorizations last and how long it will take for my money to be returned. I tried calling Visa green dot shopping. They claimed to have live customer service but when you call its only a machine and you're charged $0.50...

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9:11 am EDT
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Green Dot fake grant check

Check drawn off usbank says official check no. [protected]
Issued by moneygram payment systems, inc. P. O. Box 9476, minneapolis, mn 55480 location 2514635

Signed by jennifer malo, with nice note from linda spaulding - an ndependent grant broker with the greendot grant program.

Asking me to cash check at my bank $945.00 and send them within 5 days $402.00 to get the rest of the $10, 000. Grant money. Greendot has something to do with bill gates who says they don't do individual grants.

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Hilda Jackson
Fort Worth Tx, US
Oct 14, 2014 1:18 pm EDT
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Please tell me how to get my money back

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Hilda Jackson
Fort Worth Tx, US
Oct 14, 2014 1:16 pm EDT
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someone stole my green dot card and I want to no how can I get my money back.

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mrt09
Grove City, US
Aug 19, 2009 5:42 pm EDT

did you try to cash your check though

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1:12 pm EDT
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Green Dot check thtat was sent to me for $965.55

I got a check for $965.55 now im supposed to go and by a greendotmoneypak and send to linda spaulding im supposed to send her $400.50. I want to know if this is a scam, I didnt cash the check as of yet. I dont have a scanner of copy machine here to copy it. I can give you the number of the check. No. Is [protected]. Thanks judy sternberg emailme at [protected]@hotmail.com

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m.gtrrn
Redmond, US
Jul 10, 2009 2:33 am EDT

i recently recived a check from some one named linda spaulding (if that really a person) for a check for 944.00 and I figuerd out it was a acam the usban logo has been photocopied and check these have a distinct watermark spot to avoid fraudlent cases like these as of right now i am looking more into the matter i am see I can call the attorney general office or my local authories in my home town.

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BCash
Portales, US
Jun 30, 2009 1:17 pm EDT

I have one of those checks. I went inside my bank, they made some calls and confirmed that the bank account was no goo, and they were writing bad checks. Don't do it!

Here's how it works.

they contact you in response to an add.

agree to pay more so that you can forward the remaining money to a person
in another location via MoneyGram, Western Union, etc..So that they can pick
up said product.

the problem is, the check won't clear, you'll have to pay back the bank EVERY CENT.

The scammers split the money, and wala...FREE MONEY.

Imagine if the did this 30 times a week!

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12:26 pm EDT
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Green Dot - fraud

I recieved a check for $975 telling me that I should send the commission back to them and I will recieve the rest of my $10, 000. Haven't recieved anything yet : (

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3:37 pm EDT
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Green Dot disputed charges

I was on the internet and purchased a snowglobe. I only ordered one and they billed me for 3 due to their website misleading ordering page. I called the company immediately and I could not talk to them until the following day, because they were closed. However, I left a message, and called them back, and was reasured I would get my refund, and the order would only be for one. I then called Green Dot
and they refused to stop the hold on the two items I was billed extra for. They talked to me about how long it was going to take to straighten it out, so I called back the website for snowglobes and asked them to please enter the voided orders. I was told they had already done so. I then called back the green dot company and was given nothing but the run around. It is the 8th of June, and it started on the 2nd of June. My money is still being held by green dot.
I feel they have violated my right to dispute this order, but they refused to do anything! I need the money on my card to be taken off of hold immediately! Please help me! Dana Moschetti

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moebius08
Tempe, US
Feb 14, 2010 4:34 am EST

green dot is a nightmare to deal with when disputing a charge. sent them the requested letter 12 days later i find another letter in my mail box requesting along with the same info from the first letter i had sent the password to my online account with them.

they also want me to prove i paid with my card. logically if the charge is posted to my account i would have to assume they debited it.

strange company all in all ill probably have to sue to get this resolved sigh.

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SDesselle
, US
Jan 13, 2010 9:12 am EST

I can't believe all you IDIOTS who are having problems with green dot as I have had a card that I reload every month at the Riteaid Pharmacy or Walmart in AL. and I have yet to have ANY problems with them Perhaps if you were to get your heads OUT of the sand you would realize that the PROBLEM lies with YOU and who you are dealing with in the beginning (initial retailers that issue the card or it could be you setting the card up on the internet) and QUIT trying to give a company a BAD NAME because YOU are TOO STUPID to know that you are a SMALL MINORITY (key word) hint hint of the people who are dealing with green dot that are having a problem. I had a bunch of unauthorized charges on my debit card from the bank twice and had to close my accounts with a BIG name bank and THEY were NO help to me at all. So quit complaining and DO something INSTEAD...

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1:16 pm EDT
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Green Dot fraud activity

Someone asked how to reach a real person on this card. when they come on and ask english or spanish do not press anything. When it asks the nature of your account press 1, then press 2, enter card # then enter zip code. listen to automation and press 3. This company will not cooperate with you to return your money in an orderly fashion. They are not an american company tho the main office is out of California. There is no one in California to talk to. I have had several supervisors hang up on me. They told me my money would be available by monday and then changed it to Tuesday and then they will probably change that to Wednesday. My money disappeared and when I asked them for the Authorization Code to send it to the rightful company, the guy asked what is an authorization code. even the gas pump gives u an AC. To file a proper complaint, write Green Dot Visa, PO Box 1187, Monrovia, Ca, 91017.

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CAROL
Bristol, US
Mar 26, 2009 9:19 am EDT

PAID 9.95 TO GET GREEN DOT CARD. I LOADED 160.00 TO PAY A BILL IMMEDIATELY, THINKING THIS WOULD BE FAST. THAT COST ME 4.95, EACH TIME YOU PUT MONEY ON CARD. THEY STILL HAVE MY MONEY ON CARD. THEY HAVE NUMBER LISTED, NO PROMPT'S, FOR CUSTOMER SERVICE, EVERY THING ELSE . YOU CAN'T SPEAK TO ANY ONE. IT'S HORRIBLE. I CAN'T GET MONEY OFF TO PAY MY BILL. WHICH BY NOW, IS PAST DUE. SPENT 3 HOURS LAST NIGHT, NOW 1 HR TODAY ALREADY. STILL HAVEN'T SPOKE TO ANYONE . I WILL REPORT THIS COMPANY. IN THE MEAN TIME, THAT ALL THE MONEY I HAVE, SO VERY UPSET. CAROL

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9:44 pm EDT
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Green Dot bad check

received a check inwhich i didn't a apply for from a linda spaulding for $975.50 i was to cash it and in 5 days return 401.00 or i would be reliable to pay back the full amount.
It was written off us bank the mark was faded. the letter contained several typing errors and did some digging online.
found this site and was glad to see my doubts were not in vain.
I am now going to alert the proper authorities. sussan

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cheryls417
Carthage, US
Sep 08, 2009 7:13 pm EDT

Recieved check in the mail and said I had been selected for a 5k grant, first payment of 928 was sent all I had to do was buy a greendot visa card and send linda spaulding a commission of 1.5 or 75 dollars but not to activate the card.

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j vasquez
Elizabethtown, US
Aug 28, 2009 6:20 pm EDT

i recieved a check in the mail and saw that it was for 957.71 i felt suspecious.so i got on the internet and looked it up and found out it was a scam.so i am gled i did not touch this check

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mamaof5
Midland, US
Jan 11, 2012 3:05 pm EST
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I also received the same check and instructions. The only difference is mine came from the name Trisha Webster. This sucks..I really needed the money to get my autistic son into special courses. jerks!

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girlsmom23
South Elgin, US
Feb 07, 2011 11:45 pm EST
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We received a check today, basically all the same stuff as everyone else. Mine says Key Services Corp, but the address is 9090 Carousel Dr Syracuse, NY 13290. Funny how the address is different from some of the others people have received! I could use that money, too! Really sad how these people can smell out the ones that really need it, too! Mine has the correct date though, but all else seems pretty consitent. I did also notice on the information for receiving the reminder of the "grant" that there were several misspelled words! That was a pretty big red flag to me! I think a corporation would have spell check on their computers! Especially one that is offering grants! Thanks to everyone for making me see that this wasn't real. I had a little idea, but one can always hope, ya know?! Thanks again! Hope these guys are stopped soon! It is definately too tempting!

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PATRICIA BARE
Crumpler, US
Feb 07, 2011 11:42 pm EST

WE RECEIVED A CHECK A COUPLE WEEKS AGO AND WITH TIMES HARD WE WERE TEMPTED TO CASH IT. SOME OF THE YOUNGER PEOPLE WITH KIDS AN NO JOB WILL FAR FOR THIS. IT IS A SHAME TO THEY ARE HAVING A HARD ENOUGH TIME. LIKE ALL OF YOU MY HUSBAND WENT ONLINE AND FOUND ALL OF YOU. THANK YOU SO MUCH. I WOULD LIKE TO KNOW IF THE BANK HAS CALLED ANYONE YET WHO HAS CASHED THE CHECK. ? WE TURNED OURS IN TO OUR POST MASTER.

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clgoshert
Manchester, US
Jan 30, 2011 1:00 am EST

i just received one of these scam checks. Mine was from Kate Hennessey and the check was from Key Bank. same thing the check was for $952.23 and i was suppossed to cash it and FAX a greendot moneypak number WITHIN FIVE DAYS for $407.50. Alot of RED FLAGS here so i figured to google it and came to this site. I am going to take mine to the post office and report it.

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clgoshert
Manchester, US
Jan 30, 2011 12:52 am EST

I just received a check like this. Same scenerio but different person. My person i am suppossed to send greendot moneypak to is Kate Hennessey. I was almost certain it was a scam but decided to do alittle research anyway. Sorry about your loss just try to remember if it sounds to good to be true it probably is.

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getthemnow
Los Angeles, US
Jan 23, 2011 1:22 am EST

Well it looks like these poeople are at it agin, I received a letter today from a Kate Hennessey, First Red flag name sounds crazy, the date on the check is 01-19-2010 2nd red flag, it's [protected]), No watermark on the check 3rd red Flag. And it looks as if the whole letter in off center. This kind of stuff has to stop and we need to find these people and shut them Down. Also I don't know where they mailed this from there was no postmark on the outside of this letter. Also I will contact greendot since they are using their name this is just sad to me. People get taken every day and to try and get away with this kind of stuff is just sad. I own a business and this came in the name of my business and trust me I could have used $10, 000 but I will not be a sucker for nobody! And by any chance that you [censor] holes will read this you will get caught and I hope that when you go to jail that some tall man name killer [censor]s you in the [censor], you [censor]ing [censor]s!

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Copeland, Copeland and Assocsiates
, US
Dec 13, 2010 3:23 pm EST

Need legal help or legal advice. Go to www.prerpaidlegal.com/hub/cameroncopeland. Hopefully this site can help you to a better future.

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Elittle
Grand Prairie, US
Dec 11, 2010 9:44 pm EST

Hi, my name is Ebony Little.And, I also received a check from these people.Her name is Vickie Marshall.WATCH OU TFOR HER ALSO!

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Green Dot linda spaulding

I recieved a check from linda spaulding in the amount of $4869.00 and it said to cash or deposit it and to send her 10% using the green dot money pak. It actually looked pretty good. So I took it to cash it but they said that they don't cash official checks. So I decided to come home and do a little research and it's a good thing I did. Turns out it is most likely fake. Thanks to all who posted complaints. I also contacted the bank that was on thfront of the check to let them know what she was doing. We will see what they say...

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sierra8302
Jeffersonville, US
Dec 01, 2012 10:19 pm EST

I bought a Green Dot prepaid card this morning on my way to work and loaded 470.00 so I could call and make my car payment as I wouldn't be able to go physically because I work 16 hour shifts. I called to activate it and I was told they couldn't activate the card and corporate office was closed until Monday. After speaking to someone for 40 minutes I was told to call back in 2 hours and get a confirmation number of the funds loaded and that if it couldn't be done they would expedite my funds to me and I would have a check in 3-5 business days. So when I called back the woman was VERY rude and told me something completely different than the first lady and that it would take 9-12 business days and then she HUNG UP on me. I called back and was then told that they would issue me a refund and I would receive it in 3-5 business days. Thanks Green dot...I now have to hide my car until I receive my money and can make my car payment!

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tracy
Elmira, US
Apr 06, 2009 3:03 pm EDT

i put $250.00 on my account now debit card on sat the 4th i use $19.66 for netflick. and $54.45 for john beck free and clear and $37.73 for ban1006 minnow i want to know where the rest of my money went

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RIPPEDOFFBYDOT
, US
Oct 05, 2009 2:49 pm EDT

Green Dot Visa, I wanted to purchase a prepaid card for my use to apply cash to so that I don't have let my wife know what's in the wallet, so that it doesn't walk off (husbands you know what I am talking about). I purchased the card from a large chain store and went through the process of activation, with my SSN (didn't like that, should have know), then they tell me this a temporary card, WHAT? No store wanted to touch it, don't use it on-line, it took a few days to get the store to verify the card and it never did. So I canceled the order and was told if the VERY LARGE company faxed them something they would not accept it. And even if the money came back to the account (MY CASH) they could not release the funds for 11 DAYS. So now I don't have the equipment I need and I don't have access to my three hundred dollars as well. They said they will send me a check with a full refund once the eleven days has pasted and I call back to cancel the card. This is not a BANK card, this is a way of holding money so people forget about it so that they can charge there 6 dollars a month. Give a friend cash and order that way or just apply at a bank. DO NOT WASTE YOUR TIME. I felt this other company I ordered products from was messing around, not the case, IT WAS THE GREEN DOT CARD THROWING UP RED FLAGS. I am contacting the major stores that carry this product and letting them know of the troubles I am having, I doubt anything will come of it, but at least you know, DON'T DO IT, TAKE IT BACK.

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PAMELA JEAN SONNEBORN
Chicago, US
Oct 04, 2010 2:54 pm EDT
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LOOK I;M NOT [censor]TING AROUND I WENT ON LINE SATURDAY THAN WENT TOO BUY SOMETHING USEING MY CARD AND THERE WAS NOTHING ON THERE I;M UP IN ARMS ABOUT THE DISAPPEARING OF MY 90.00 DOLLARS THAN I GET MESSAGE ON TEXT THIS MORNING THAT I HAVE ALMOST 20.00 NOW YOU KNOW WHERE MY MONEY WENT AND I WANT TOO KNOW NOW BUT FAST I;M PRAYING I WASN;T RIPPED OFF .THIIS WHY I JOINED THE GREEN DOT I THOUGHT I WOULD BE OPROTECTED FROM SCAMS I;M VERY VERY UPSET FIRST I HAD OVER 250.00 AND WENT SHOPPING AND ENDED UP WITH 90.00 DOLLARS NOW I ONLY HAVE 19.00 WHAT THE HELL I WANT TO BE ABLE TO GO ON LINE BUT NOT TOOKEN ADVANTAGE OF AND WANT TO BE ABLE TO GET TO MY ACCOUNT ON LINE INSTEAD OF USING CELL PHONE MINUTES WHICH I HAVE BEEN KEEPING UP WITH MY ACCOUNT I PAMELA JEAN SONNEBORN WOULD LIKE FOR SOMEONE TO RESPOND TO MY CONCERN A.S.A.P.I'LL BE ON COMPUTOR TOMMORROW AND WOULD LIKE TO HEAR HOW TO LEARN MY TRANSACTIONS I HAVE BEEN DOING THANK YOU SO MUCH IF YOU DO RESPOND FAST AS I DO NOT HAVE MY OWN COMPUTOR AND MUST RELY ON LIBRARY;S SINCERLY PAMELA JEAN SONNEBORN SONNEBORN@ROCKETMAIL.COM TVERY MUCH

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KaiserVadin
Saint Louis, US
Mar 06, 2010 7:19 pm EST

there is a monthly fee but I am not sure what happen to the rest the transactions should show it, you need to call them up and explain before filing a complaint !

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KaiserVadin
Saint Louis, US
Mar 06, 2010 7:16 pm EST

I don't remember needing my SSN to sign up for one .

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Srnbob1
Barrie, CA
Oct 05, 2009 3:06 pm EDT

An expensive and time consuming problem you're dealing with because you mistrust and need to deceive your wife. (Wives... you know what I'm talking about.)

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qeutiepei
Lawton, US
Jun 08, 2009 1:33 pm EDT

these ppl need to be reported. Write the Better Business Bureau in Georgia. Or file a proper complaint with the Ghost Company in California. Someone asked how to reach a real person on this card. when they come on and ask english or spanish do not press anything. When it asks the nature of your account press 1, then press 2, enter card # then enter zip code. listen to automation and press 3. This company will not cooperate with you to return your money in an orderly fashion. They are not an american company tho the main office is out of California. There is no one in California to talk to. I have had several supervisors hang up on me. To file a proper complaint, write Green Dot Visa, PO Box 1187, Monrovia, Ca, 91017.
Comments United States Your complaint has been received and routed to the following BBB: BBB of W. Georgia-E. Alabama & S.W. Georgia (Columbus, GA)
500 12th Street
Columbus, GA 31901
Phone: [protected]
Fax: [protected]
Email: info@columbus-ga.bbb.org
Web: www.columbus-ga.bbb.org
Please contact the BBB directly if you have questions about your complaint.

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Green Dot this company sucks, has no customer service and in the money business.

if you purchase a prepaid credit card & want to dispute a transaction, you'd want customer support to assist you in correcting the problem i definately dont want to write a letter to some po box. your money isnt safe here.
its messed up that the problem occured in the first place. Next, forever to get your money back. i cant do business with this kinda co. Clay in Brooklyn

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TedJackson
, US
May 13, 2013 2:15 pm EDT

Indeed, GREEN DOT SUCKS ! Anyone that tries to do business with this company, you better hope you don't have any issues that require fixing by them or you may as well drop the soap now and get it over with ! The people that use these prepaid Visas are poor enough, never mind being raped by fees at every possible turn. What gets me is they actually have the gall to make you pay $4.95 every time you DEPOSIT money to your card with their so called, "Money Pac" ! Then there are the monthly usage fees, but wait, you could instead opt to pay a $1.00 fee for EVERY purchase you make. FU#@ ME !, They should be paying YOU $1.00 per purchase which is not too unlike what some REAL credit cards do. The completely automated customer service system is not what you'd ever expect from a firm that's handling peoples money. Not one option to speak to Customer Service on that list, let's try another sub-menu ... and another. Let's get real folks, how many questions that you actually have are answerable by these systems ? Maybe 1 in 20. It took me 30 minutes of Internet searches to finally find a real live, "talk to a person", phone number. I'm sure they routinely put customers on hold for 45 minutes like I was privileged to. I got bombarded with recorded ads for their latest schemes get more money into their greedy little interest bearing hands, (accounts). Finally, I got a real person after a seemingly ceaseless struggle to decipher a little bit of English from the Hindi dialect. I thought I had my problem solved. No dice ... I had to call back again! The good news is I found another prepaid called Serve.com American Express. They have a start up fee of $5 and that's it. So far they seem OK.

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qeutiepei
Lawton, US
Jun 08, 2009 1:47 pm EDT

Clay write the Fed Trade Commiss and BBB. They may help shut them down. They have a ghost company in Ca with a PO Box But the BBB will help and they speak American. Any body can speak english.Write the Better Business Bureau in Georgia. Or file a proper complaint with the Ghost Company in California. Someone asked how to reach a real person on this card. when they come on and ask english or spanish do not press anything. When it asks the nature of your account press 1, then press 2, enter card # then enter zip code. listen to automation and press 3. This company will not cooperate with you to return your money in an orderly fashion. They are not an american company tho the main office is out of California. There is no one in California to talk to. To file a proper complaint, write Green Dot Visa, PO Box 1187, Monrovia, Ca, 91017.
BBB of W. Georgia-E. Alabama & S.W. Georgia (Columbus, GA)
500 12th Street
Columbus, GA 31901
Phone: [protected]
Fax: [protected]
Email: info@columbus-ga.bbb.org
Web: www.columbus-ga.bbb.org
Please contact the BBB directly if you have questions about your complaint.

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Green Dot no support

I got a green dot reloadable credit card. they sent it to me in spanish. I tried to call them they list only one number and their menu leads you to a dead end. I found that out after an hour of being hung up on. I went on line and that lead me to an all spanish page, tried to contact them online nothing. They list the same number as above. No credit card no sevice no where to turn, great company m...f...

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charlespack
Lexington, US
Jun 23, 2011 2:17 am EDT

they sent me a check with the wrong name on it

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love.yoga77
, US
Nov 29, 2012 9:10 am EST
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This company is a load of CRAP. I didn't even get past go with them. I gave them a LEGITIMATE address, which they said that they couldn't find. I was arguing with them as to what address to use and they INSISTED that they could not use my address. I was told that I would be transferred to another "specialist" whereby I was on hold for over 40 minutes! When I tried calling back and I entered my account number, I was told that the account was closed...ummmm...HELLO, YOU STILL HAVE MY MONEY...WHAT THE **@**? DO NOT USE THIS COMPANY, IF THERE IS ANOTHER WAY, PLEASE DO YOURSELF A FAVOR AND RECONSIDER. I am absolutely disgusted!

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Green Dot Corp.
Monrovia, US
Jul 05, 2011 5:22 pm EDT

We apologize for this mistake. We want to assure you we are here to help. If you have not contacted us yet, please contact us at custcare@greendotcorp.com, provide a contact number and your full name so we may further assist you.

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LUCYOC74
Corona, US
Nov 07, 2010 3:11 am EST
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BY THE WAY...you don't need to file a lawsuit first. I am also a paralegal. The bank that funds these cards (actually has all the money) is
Synovus Bank of Florida
[protected]
12450 Roosevelt Blvd N
St Petersburg FL 33716

I believe it to be the sister bank of Synovus Bank of Georgia
P.O. Box 120
Columbus, GA 31902
706.649.2311

There are many locations, but these are the primaries.

Now here is the deal, you have the option to file a complaint with the State Attorney Generals Office. The complaint will be forwarded to the bank. They are urged to come to a resolution with you. If they do not resolve the matter, the Attorney Generals office can do pretty much whatever they want to penalize the bank.

Banks and Mortgage Brokers

The Georgia Department of Banking and Finance regulates state-chartered banks and credit unions, residential mortgage brokers and lenders, check cashers and sellers, and money transmitters in Georgia . You can contact them on the web at http://dbf.georgia.gov, by phone at 770.986.1633 (tollfree 888.986.1633), or by mail to:

Georgia Department of Banking and Finance
Legal and Consumer Affairs
2990 Brandywine Road
Suite 200
Atlanta, Georgia [protected]

You can also try
Federal Trade Commission

The FTC is the federal agency charged with enforcing federal consumer protection laws that regulate the credit industry, and prevent fraud, deception and unfair business practices, including telemarketing fraud, Internet scams or price-fixing schemes. The FTC also enforces federal antitrust laws. For more information, click on http://www.ftc.gov/bcp/consumer.shtm.

Filing a complaint with these two entities will definitely get you results. The best part is, it wont cost you a dime. No attorney needed.

Good luck to you!

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LUCYOC74
Corona, US
Nov 07, 2010 3:01 am EST
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I bought a green dot credit card in August. I have used it with no problems since then consistently, until today. I tried to reload the card online and I guess the web site was down and it said to call it in to Customer Service. I called Customer Service number on back of card, and got a lady who spoke very bad English. I am not racist, being Latina myself, I can understand a thick accent. She was, I believe, not in the US. When I gave her the PIN number for my card, she told me it failed and that I have a bad PIN number! I said WHAT? She said sorry I cant give you any information, we are going to have to open a ticket to "investigate" it. So I asked her "Why buy these things then if they aren't going to work?" ...She then started to yell at me saying that they cannot help me and I have to wait and see what they find out, and it is most likely the Store's fault. I bought the damn thing at CVS and always have. Never until today did I have a problem. CVS even checks the cards to make sure they haven't been tampered with, so Kudo's to them. Green Dot however, hmmphh. So I tell this lady, wow, you work in customer service?!? You are very rude...(keep in mind she's yelling at me repeating whatever script she was told to read, and I am not easily intimidated), I was about to inform her that I will be filing a complaint with the BBB and the Attorney General's Office, when the lady says "I won't be able to help you, you are just going to have to call back, CLICK". She [censor]ing HUNG UP on me. I was not rude, nor did I swear, I didn't even use a tone, I asked a simple question, "Why purchase these cards if they won't work?". Simple. I am still asking myself this. She didn't even bother checking the card number again, which, it turns out, she got wrong! I called back and keyed the damn thing in myself and MAGICALLY *POOF* it worked! I don't know I got a customer service rep in the first place, their voicemail and website must have been down. LUCKY me.

I would not advise anyone who is in a BIND to use these cards from GreenDot. They just aren't worth it. You may not get your money back, because there is a terms of use and service, and they don't guarantee that you will get reimbursed anything.

Go to Walmart. They sell the same thing, only Walmart brand. Costs $5 to buy and $3 to reload. And Walmart isn't going anywhere. I would rather spend my money at Walmart and stimulate our local economy than spend it with a Company like Green Dot that is going to outsource their call centers to some third world country that does not like us, nor has an inkling what customer service is. Meanwhile Green Dot is probably paying THOSE poor angry [censor] $2 a day. No wonder they give such [censor] customer service. Chew on that. Good luck to you.

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DonnaMacker
, US
Sep 13, 2010 5:37 pm EDT

I tried to pay my Uncle back some money that I owed him and I used the Greendot load and gave it to him and he never got it. It gave him messages and from what the messages said it appeared as if it was unsuccessfull and it was unsuccessfull because he never got it but it was no longer on my card either and all they did was brush me off and said I could write a letter of complaint. I am waiting on a Supervisor to call me back now and its been 2 days and I was told to allow up to 72 hours for a call. We need to ban together and file in a U.S. Supreme Court against them. This is a horrible financial institution.

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Albert In So Cal
Reseda, US
May 04, 2010 8:01 am EDT

I Purchased a prepaid card, at the local Wallgreens In Sept 2009. I put 250 dollars on the card. I was able to spend approximately 75 dollars using the temporary card, issued, to pay a bill over the phone.
After that I never recieved the card,
and was unable to spend any more money using the temporary card. Green dot never mailed me the real card. And after finally getting ahold of them, two weeks later, they stated they had to report the card lost or stolen. Because I never recieved it. This went on for six weeks after the date I was suppose to recive the card. I finally asked for the remaining ballance back, in November 2009.
They said they would send a check call back in another two weeks if you don't recieve it. 3 weeks went by I never recieved the check. They said they would send me a check via Federal Express, but they would have to take the charges out of my remaining ballance which was down to 155.00 this was because I never put any money back on the card. But they would kindly wave the last $5.00 charge and put it towards the fed exp shipping. So I would be recieving a check for $150.00.
Needless to say I never recieved a tracking number, or a package from federal express. I have about given up. And will never use the Green dot service again. My story is not alone, I have talked to several people that have tried Greendot they all state the same thing. Money put on 1-2 charges allowed, after that nothing.The card never recieved, money never refunded.
I don't know how this company is still getting away with it.
I have been to the website recently, they do have an address up that is in Monrovia California,
So why is it everyone I talked to had a Canadian accent?

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Simba Eduardo
Los Angeles, US
Jan 29, 2010 12:59 pm EST

I want to complaint too.my name is simba eduardo.I am a student and found this greendot card for student at foodfor less and buy it for 5 dollars then put 60 dollars.when I try to register the card, I found up it you need to provide a social security number, and I do not understand why? because this card is a prepaye card.so they refuse to send me a personallized card but that my card was register.contracdition .what difference he make to have my card with a valued customer or my own name on it when both will be register.so I try then to use my card at walgreens for 20 box and they ask me a pin that I never receive from them.I call the customer services ! oh1 jesus I fail in answer robot machine, over and over but the problem is that just to put my card information, they say the zipcode that I am providing do not match with the one that they have on their record.i was mad.it was the simple zipcode 90017.so I put myself as I lost my card in option and refuse to enter any information ...so finally get transfer to a specialist on recorder. and he just inform me that my card can only buy item or pay online.what?
I ask a refund but he refuse to make it in process and inform me that they will send me a new card with my name and a pin with it.7 day pass already! nothing like you are waiting jesus and can not use your money.so I decide to pay my phone bill online.guest! what? decline.. decline..
try to buy item in walmart decline... decline... they I go online and guest ! what? all the 60 dollars done in 2 day.and no information avout how much they charge you the fee.
i have another visa card from all access, inter national bank when an item are decline they do not charge you because is a prepaye card.and sometime may be 1 dollars.so what difference of the regulation this colombus bank are follow.STEALER. yes, steal money to people.but me I am an business administration student for long time and field this in my family from my grand-father to my father then me.I will have my money pay in full.if you are in the same case... let be together and stop this STEALER to stop their business, so other can fail where we fail. 60 dollars plus 5 dollars to buy the card, plus taxe and I did not use my moneys so a total of 69 dollars who are a pay day of 3/4 working in a day.gone! like this!hummmm! Obama should make them right now.

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Rockhard1121
Jackson, US
Sep 22, 2009 10:43 pm EDT

Unfortunately, I have allowed myself to become a victim of Greendot Financial Svcs. I think they should change their Logo to "Meandot.con" . I have found it virtually impossible to reach anyone to resolve my problem. I activated my card as per the telephone instructions; however, online I am constantly informed that my card is not activated and/or that it needs to bee reactivated. Of course, I follow these instructions to find out that the activation code was activate in May 2007. Next I follow the emergency procedures and viedw my account; this also entails creating a new password. I follow this by trying to login with this recently submitted information only to find that once again my card has not been activated. The problems is that I have made purchases online on food deliveries that have cleared. What gives? Is there no one who actually protects American consumers? No wonder the economy is in the Crapper

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qeutiepei
Lawton, US
Jun 08, 2009 1:23 pm EDT

Someone asked how to reach a real person on this card. when they come on and ask english or spanish do not press anything. When it asks the nature of your account press 1, then press 2, enter card # then enter zip code. listen to automation and press 3. This company will not cooperate with you to return your money in an orderly fashion. They are not an american company tho the main office is out of California. There is no one in California to talk to. I have had several supervisors hang up on me. They told me my money would be available by monday and then changed it to Tuesday and then they will probably change that to Wednesday. My money disappeared and when I asked them for the Authorization Code to send it to the rightful company, the guy asked what is an authorization code. even the gas pump gives u an AC. To file a proper complaint, write Green Dot Visa, PO Box 1187, Monrovia, Ca, 91017.
Comments United States

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Green Dot scams/fake checks

I signed up at GreenDotMail.com for an at home mailing job. The deal is they senmd you a paycheck right away to cover the shipping expenses. You send them a commission from it and the rest of the money, is yours to keep. I did all that was asked of me. I cashed the check at my bank and went right away to get envelopes, stamps, and the greendot moneyPAK. I sent the commission in and mailed everything out right away. A week and one day later, I look at my bank account and the damn company took back the check. Well, as my bank sayd: "the bank the check was written from, did not have the funds." So basically, I am losing money because they didn't have the funds. If they did not have the funds, then why was my check cashed by my bank and cleared. My bank- Bank Of America- did not seem to care too much. They basically told me that I can't do anything. I contacted the check fraud department of my bank and they told me that they would not let me file a claim and they could not help me to get my money back. They told me to contact the company. Here is the issue, the company only has an email address and mailing address. I sent a message to the email address, asking why they would do this to me and why the money that I worked hard for was taken back from me. You guessed it- no response. This is all a big SCAM! I will file a police report today, but our sheriffs' office or police department wont do anything. They will say that they will investigate the problem, but they wont. I am basically writting this to get the word out. I am now in debt $959.00, because of these people. It saddens me that the bank that I have been with for over 3 years did not care about one of there customers losing an amount of money like this because of a scam. I am not the only one that has been scammed by these people. My roommate was also scammed and some other people that I know in Arcadia have been scammed as well. Please get the word out, tell your story. THIS SITE IS SCAMMING PEOPLE AND TAKING THEIR MONEY. DO NOT TRUST THE SITE. THEY CHECKS ARE FAKE-FRAUDS!

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Update by shordiencash
May 13, 2009 1:24 pm EDT

FOR ANYONE ELSE WHO HAS HAD THESE PEOPLE SCAM YOU, PLEASE GO TO THIS SITE AND FILE A COMPLAINT. IT IS THE FBI INTERNET SCAM SITE. THE MORE COMPLAINTS ABOUT THIS SITE THE BETTER.

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ARTINIA
franklin, US
Nov 29, 2010 11:11 pm EST

i agree %`100 i recieved a money pak paper in the mail this time every year and the check which is on the top part says USBANK on it i tear them in half and throw it in the trash PEOPLE PLEASE AVOID THOSE LETTERS my bank told me its a SCAM

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MSTHANG
cedar grove, US
May 22, 2010 7:05 pm EDT

holly [censor]! i have received a check like this also...i have been wrong by the police every time i have ever needed help, so it don't surprise me no one is doing anything about this... They actually send another check with mine it had another name and address on it...i will report it also.

West Virginia

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scoobydoo
Las Vegas, US
May 11, 2009 12:30 am EDT

how could you be upset at the bank because you were scammed? hmmm last time i was given a check before i worked was, well, never. clue number two should have been when your employer ask you to send THEM money, hmmm last time my employer ask me to give them money was, well, never. I understand being frustrated about the situation but i cant stand sob stories when its everones fault but your own.

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Silvia
, US
May 08, 2009 9:48 am EDT

I woke up this morning to find a charge on my account from Easy Saver for $14.95. Not knowing what it was about I called my bank they gave me an 800 number. Before I called I googled Easy Saver and this website came up. One of the other complaints had this #[protected]. I called it and they lady was nice explained that when I used my card for an Oriental Trading online purchase I used a coupon from the that activated the membership. I told I had no idea and had not agreed to it she said my money would be refunded in 5-7days.

When ever you use a coupon read the whole thing because they get all your information. Your address, phone number, and worse of all your credit card number!

This really makes me mad

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6:44 pm EDT
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Green Dot funds taken out, never received card

Purchased a Green Dot Mastercard/Visa for $109.95 April 2, 2009 and never received the card. I called today to report and was told my balance was $70.10. Asked for a refund and was given more hype.
How are these people getting away with this? After reading all of the complaints against them, why are they still in business?

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Antoinette J Smith
St. Petersburg, US
Mar 01, 2014 8:43 am EST

Where is my money

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Antoinette J Smith
St. Petersburg, US
Mar 01, 2014 8:42 am EST

My name is Antoinette Smith. My reference number is fpp1651360. My phone number is [protected]. My money wasn't on my money pak. My kids are hungry because of this screw up. PLEASE HELP ME. PLEASE. I'M BEGGING.

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GreenDots
, US
Oct 17, 2013 6:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Nelliesha,

I had the exact same experience and attitude about Green Dot as you expressed until I personally, and unexpectedly, experienced the same poor customer service and confiscatory freezing of funds that has been complained about by others on this website. For three years I used Green Dot regularly without any problems until one day I tried to reset my password and was frozen out of my account. I was told that the information I provided didn't match the information they had on file, but wouldn't explain what information was incorrect. I then experienced the same bait and switch delay that has caused many who have filed complaints here to just give up and abandon their funds to Green Dot's unjust enrichment. I have sent them copies of identification documents twice and, after more than two months, am still trying to get the security hold lifted on a balance of $350. Meanwhile, they earn interest on their deposits that are subject to their security holds and undoubtedly earn millions in revenues from funds that have been abandoned due to a customer service policy that seems designed to achieve exactly that result.

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NellKnall
Smyrna, US
Jun 30, 2010 12:20 am EDT

I have been using Green Dot Money Card since 2007. Since 2007 I have never once had a complaint nor have I had any issues with this company or my card. I have used it online to pay all my bills and shopping at local stores and malls. I have kept a perfect balance with them, never any overdrafts, no money missing, no false charges or theft. I must say I am very pleased with having used their card and service for 3 years now.
Thanks,
Nelliesha Knall, Smyrna Tennessee

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10:34 pm EDT
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Green Dot the card company stole my social security number and refuses to finalize my attempt to obtain the service (to give me a card number)

this pre-paid credit card was to contain $50
it had to be paid in cash
when tried to register over the phone, i unwittingly provided my social security number
was forwarded to the activation clerk who told me their computer system was slow and to hang up and call back in 5 minutes
when i called back i was told there was a "bad french error, goodbye"
tried again and it happened again
i realized it was a scam
i would like my $50 back and my $9 activation fee refunded.

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Green Dot alternative advice

Sorry for your regrets regarding purchasing Green Dot Cards or Money Pak but there is alternative way of loading funds into your accounts without purchasing the reloadable cards thru Drug Stores.
Visit Radio Shack to have the transaction completed electronically. No Money Pak Cards Are Necessary! Simply inform a radio shack rep of what you would like to do, give them your Green Dot Visa/MC & the monies, they will input the information into their computer system, issue you a receipt & viola it is done. You have to wait 20 mins for the process to finalize itself before making purchases but it's worth it. And yes this still cost $4.95 but it's very convienent compared to purchasing a Money Pak card from Grocery Stores & Drug Stores where in most cases the Money Pak cards are expired anyways.
Try that guys before giving up on Green Dot.

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LasVegasEd777
Henderson, US
Nov 16, 2012 10:47 am EST

I am a very strong weightlifter. However, I am not stupid. I did use the side of a quarter, . Result? a pretty hole in the middle of the card.
I tried scratching very gently at first, but the covering felt like a one piece strip, not like a typical lottery card. I never had a problem with those. This is my first and LAST time with Green Dot Money Pak. Btw, I charged $290.00 US to it...

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PaPa Vince
Sebastopol, US
Jun 07, 2011 7:38 pm EDT

I am now in the process of looking for an alternative prepaid that can be used for int'l purchases, as well as domestic.
Greendot recently locked me out of accessing my funds for a few days, and it cost me. I was not given a reason. Customer service is a joke.
Not only that, but after paying $4.95 for the MoneyPak, you are still charged $5.95/mo service charge, and when you purchase internationally, you are charged a percentage by them. For me, it was $10 and change for a $379 purchase. THEY get that $$, not the merchant. I am searching for a replacement before they 'create' another fee. Any suggestions?
PaPa Vince

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jujijy
Chisago City, US
Dec 18, 2010 8:06 am EST

I got a moneypak for paypal and the first it worked. I added money to it and i tried to put it in but it said it had no money in it! I WASTED so much on that card I send in a complaint, Im waiting for a response. I also cant get an item I bid on because my transaction wont go through. It said the funds were insufficient

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Moe Williams
, US
Sep 27, 2010 2:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I hate Green Dot Money card! I try to place funds in my PayPal account, they wouldn't go through after several tries the Green Dot system indicated it would issue my a refund to my PayPal account. I just didn't get it if I wanted it to go to my PayPal account in the first place why refund it to the same account. I wait for it to show up it didn't! So I called Green Dot they said they sent it in a check and that it would take 7 to 10 days to receive. After waiting a full week I called Green Dot again and they said it was sent to the wrong address under the wrong name, now they expect me to fax them a copy my drivers license and SS number so they can send out another check which will take and additional 7 to 10 day. I'm PISSED Off, VERY PISSED OFF and never use this service again.

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Scarlett von Bernuth
Canon City, US
Aug 31, 2010 6:42 pm EDT
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I bought a greendot money card and my money went into someone else's paypay. I was told there wasn't any money on my card. I finally got a costumer rep and they gave me a Id # and an 800 number to call. It was a phone sex number. I'm really upset at Wal-Mart for selling cards that are notsafe. It is fraud.
Madwomen

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antwon owens
San Antonio, US
Aug 22, 2010 8:44 pm EDT
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i bought two cards with $20.00 each how do i conbine thim into one card. for a total of $40.00 dollars?

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lj76
mt vernon, US
Jun 28, 2010 1:00 pm EDT

You're not suppose to "pull off" the strip... Its a scratch off area.
Take the side of a coin and gently rub off the metallic area, revealing the numbers.
You can and often do ruin the card if you pull off this scratch off area.

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emperry
St. Louis, US
Mar 13, 2010 12:47 pm EST

You spend countless hours being transferred over seas to a customer service rep. has a heavy accent and almost impossible to understand until you are already late for work.

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spectre55x
Detroit, US
Feb 17, 2010 10:33 pm EST

Good question... I just pulled off the "scratch off" strip and it took 4 of the middle numbers with it. No activation number on the receipt, either. Anyone?

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USED BY YOU
VIRGINIA BEACH , US
Nov 17, 2009 2:09 pm EST

WHAT DO YOU DO WHEN YOU BUY A MONEY PAK GREEN DOT AND PULL THE STRIP OFF THE BACK OF THE CARD AND CANT READ ALL THE NUMBERS

Green Dot Customer Reviews Overview

Green Dot is a financial technology company that offers a range of banking and payment solutions to individuals and businesses. The company has received a significant number of positive reviews from its customers, highlighting its user-friendly platform, excellent customer service, and competitive fees.

Many customers have praised Green Dot for its easy-to-use mobile app, which allows them to manage their accounts, make payments, and track their spending on the go. The app has received high ratings on both the App Store and Google Play, with customers noting its intuitive design and helpful features.

Green Dot's customer service has also received high marks from reviewers, with many customers reporting quick and helpful responses to their inquiries. The company offers multiple channels for customer support, including phone, email, and live chat, making it easy for customers to get the help they need.

In terms of fees, Green Dot is often praised for its competitive pricing compared to traditional banks. Many customers appreciate the lack of monthly maintenance fees and ATM fees, as well as the ability to earn cashback rewards on purchases.

Overall, Green Dot has received overwhelmingly positive reviews from its customers, with many praising its user-friendly platform, excellent customer service, and competitive fees. If you're looking for a convenient and affordable banking and payment solution, Green Dot may be worth considering.

Green Dot In-depth Review

Overview: Green Dot is a financial technology company that provides banking and payment solutions to individuals and businesses. With a mission to democratize banking and empower customers, Green Dot aims to offer accessible and affordable financial services.

Products and Services: Green Dot offers a wide range of products and services, including prepaid debit cards, mobile banking, cash deposits, direct deposit, and money transfers. Their offerings provide convenience and flexibility for managing finances, making payments, and accessing funds. In terms of quality and variety, Green Dot's products are competitive with industry standards, offering innovative features such as early direct deposit and cashback rewards.

User Experience: Green Dot's website is user-friendly, with a clean and intuitive interface that allows for easy navigation. The mobile app is highly functional, providing a seamless banking experience on the go. Customer support is readily available through phone, email, and chat, and their team is responsive and helpful in resolving issues.

Fees and Pricing: Green Dot's fee structure is transparent and competitive, with fees varying depending on the specific service. Compared to industry standards, Green Dot's pricing is generally reasonable and offers good value for the services provided. They disclose fees upfront, ensuring transparency and minimizing the risk of hidden charges.

Security and Privacy: Green Dot prioritizes the security of user information, employing robust measures to protect data. Their privacy policy and data protection practices are in line with industry standards, ensuring the confidentiality and integrity of customer information. While there have been no notable security breaches or incidents in the past, Green Dot continuously monitors and updates their security protocols.

Customer Support: Green Dot offers multiple channels for customer support, including phone, email, and chat. Their support team is readily available and provides quality assistance to customers. Users generally report high satisfaction with problem resolution and overall customer service experience.

Reputation and Trustworthiness: Green Dot has established a solid reputation in the industry, known for their reliable and innovative financial solutions. Customer reviews are generally positive, highlighting the company's commitment to customer satisfaction. Green Dot has also received notable awards and certifications, further enhancing their credibility.

Accessibility and Convenience: Green Dot's services are widely accessible, available to customers across various locations. They have a vast network of ATMs and reload locations, making it convenient for users to access their funds. Green Dot also integrates with other financial platforms, allowing for easy fund transfers and seamless financial management.

Pros and Cons: Green Dot's main advantages include their wide range of financial services, user-friendly interface, and competitive fees. However, some users have reported occasional technical issues with the mobile app and limited ATM availability in certain areas. Overall, user feedback and ratings indicate a positive experience with Green Dot's offerings.

Conclusion: Green Dot delivers on its mission to provide accessible and affordable financial services. With their user-friendly interface, innovative features, and reliable customer support, Green Dot is a recommended choice for individuals and businesses seeking convenient banking solutions. The company has shown potential for growth and improvement, continuously enhancing their offerings to meet customer needs.

How to file a complaint about Green Dot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Green Dot.

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