Green Dot
reviews and complaints

I purchase a green dot moneypak card April 2017 and it was not able to be used on the prepaid I had and was trying to load money on. I submitted a refund request and was told I would get a refund check in 4-6 weeks I never got the refund. I call customer service and they say money pak is internet based but they have no where to file or make a complaint. It's going on almost a year and I haven't received my refund

I alerted the company about two fraudulent charges from the same company on 12/30/17. Since then, they have closed my card, issued a new one, and blocked the new card. I have sent all of the information, INCLUDING an admission in writing from the company that placed the charges on my card. They continue treating me like a criminal, asking for a photo of my ID which I sent twice, I am still have no access to the $22 left in my account, and the stolen funds have not been returned to my account. I have been a cardholder for about 8 years, and I cannot believe the way that I am being treated!

On December 28th my card was blocked when I called to see why they said there was unusual activity on my card, and for my protection it was blocked. I tried to submit a picture of my drivers license, my phone does not take good pictures and it was not accepted by your company. And now anytime I try to call, I am not able to speak to anyone, I have tried multiple times. I have 275 dollars left on my card, I have had this card for a while now, and I pay my bills with this card, and deposit money, and I have never had an issue until now. Please help me, as I need my money. My cell is [protected], and my email is maugustine05. [protected]@gmail.com. Thank you

It's 27 degree's to night I bought the card 2 put money on my electric. But after buying it I could not even use the card. I have a minor child in my home. I think it is unacceptable to get someone's money an they can't even use the card for The reason they purchased it. The lady was no help at all. Now let her tell her child o sorry I paid the money but we got 2 sleep in a house with the temperature at 27 degrees. I will NEVER buy another green dot card an will pro test to anyone u see buying 1.lousy company and a lousy card thanks for nothing

I am giving the card as an anonymous gift to a niece traveling to Europe this summer.

I purchased the card today at Wal-Mart. I asked for, and it was verified, a rep in the store customer service department told me the card is good internationally, and the rep verified this with the store manager.

I purchased the card, loaded $500 and took it home. I have not opened and removed the card from the sealed packaging since I think the card holder is suppose to do that.

Reading the instructions on the outside package, it states "The card inside this package can only be used to make purchases in the US and cannot be used to get cash". To add to the confusion, on the other side of the instructions flap, it states you have a "foreign transactions fee - 3% of transaction amount".

So, which is it? Is this card good "everywhere Visa debit is accepted"? Please let me know as soon as possible. I purchased the card from Wal-Mart #05347 in Fort Myers, Florida, at 8:07:37 am, today on 12/27/17.

My name is Vincent P. Neumeier, 27770 Hacienda E. Blvd., Bonita Springs, Florida 34135. Home and cell phone is [protected]. My email is: [protected]@gmail.com

Thank you.

My name is kevin brossman and my account was recently closed due to "fraud". I have a total of $740.10 on my account that has been closed that I cannot retrieve just before christmas, and would like to know what type of fraudulent activity could possibly have happened on my card seeing that it was me that has been putting money on it? And why can't I get ahold of anyone that can actually tell me why I cannot get my money or open another account with greendot again? I suppose I have to wait until green. Calls me to tell me that I can have my money. I want an explanation! And my money back!

Sammy Dress Reviews Complaints link watch This website rip off customer for their money They use their customers account information on file to do Unauthorized charges of 2 items. Order Information also remove the Seller advertisement Page say SOLD OUT CLOSE advertising new item cost. Sammy Dress Contact information is a ticket to send a Message that they never respond too. The Chat line is non workable and their is no company address phone number listed on their website or on the internet directory. Pay pal deducts Cost for Sammy Dress claim I need the Debit Card number for this transactions that was used in 2015. they ask question like what was the email address used and cell number from 2015? Is impossible to remember so this gives them the opportunity to just drop it. Why can't they contact business associate get the information needed since I m a customer for them too. I was sent a survey on them made sure it was awful too. The bank and Pay Pal representatives are mostly foreigners n foreign country have heavy accent refuse to give you a supervisor or allow you to do a Appeal on the case after it was denied the refund. I provided them with all the evidence needed but they refuse to admit their wrongs correct their error. I am going report bank to banking Commission and license board, BBB, Consumer protection, State attorney General etc. and post on social media site about these rip off website. The website has to be removed CLOSE down to Protect other innocent valuable consumers from being rip off. I am also going report it to [redacted] although other Consumers have already done it. I notice on the Sammy Dress Reviews Complaintsall the complainers are asking for their company address telephone number. Consumer Protection call me after file Complaint about this situatation. She claim I was right they're a big Rip Off Scam website and she can't find their address phone number to make her complaint final have them removed from online other charges can be filed along with it. Sammy Dress tickets don't respond to you no matter how many times you contact them its like they're 'Untouchable Ghost. I would like a Apology letter from Sammy dress and full' refund and monetary settlement for the Punitive damages. As you can see they have their tactics being used to steal consumers money by not listing their contact information or the buyers not wanting to pay for return shipment for items not as described, unable to fit, non delivery and unauthorized charges too. Heere below is the Unauthorized Charges. How can get my Money fro all these conspirators criminals if I need an old debit card number that the bank claim is not on record unable to locate the number is like me saying I lost your money in your checking account. Because ain't nothing I can do about it but let it go, No not my money for item never Order was delivered either. They have no proof from the delivery services package was singed by me after it was received.. no investigation was properly done on my case.

Order 1
MM1510180933125489 10/18/2015 18:33:12 PM
USD 57.27
Shipped out

Order no 2
M1508050135324611 08/05/2015 10:35:32 AM
USD 16.12

On 12/15/2017 I returned an IPhone that I purchased at the Apple store.The issue I had was that the original credit card I used to make the purchase was no longer available to credit my money back.Normally they would have sent me a check in the mail, but for some reason that option wasn't available to them.So they returned it to a gift card and then credited me the balance on the gift card to my Green Dot visa.We'll upon walking out of the store my account was blocked.I was in hold for 30 minutes and was told that they couldn't trace the transaction and that I needed to send receipts in.I did what was asked and now it's a waiting game.I have no access to my money which includes my payroll check and Xmas is 10 days away.Once this is issue is finally resolved I will never do business with Green Dot again.

I bought the card so I could buy my wifes Christmas gifts. it was declined everywhere. I called and l cannot use the card except for in person. the whole point of getting this card was to purchase online items for a surprise.

you cannot use online

why say you can use for online purchase when I cant. now I have $350 on a card I cant use as intended.

I cant even get money back in time for Christmas to do another way. lady online told me 3 weeks

Hi my name is Crystal faulkner. I have a complaint against Karen Jean Gaddis. On Sept 1, 2017 Karen Jean Gaddis used her card in the amount 0f $120 to pay her half of the power bill at 1524 Forest Dr Columbus Georgia. In the hone we had leased together. I have proof of her residing in the home as well as emails and text messages requesting the power bill amount so she could pay her half. Karen Jean Gaddis has claimed fraud on a charger she made herself. Due to this she has caused my pre pay Georgia power account to go around -143.00. Karen Jean Gaddis knowly lied with malicious intent. She was asked to leave due to her disrespectful loud verbal attacks on me in front of my 10 yr old son. I have police reports to provide proof of the malious intent. I need to speak with someone in the fraud dept to file a claim against this matter so that the money can be reissued back to Georgia Power to return the acoount back to its prior state. My cell is [protected] or you can email me at [protected]@gmail.com. I also plan to seek criminal charges against Karen Jean Gaddis. Thank you for your time.
Crystal Faulkner

After filing a grievance with the BBB, the Green Dot Corporation sent me an email from their ccescalations email ([protected]@greendotcorp.com). We talked and the lady on the line gave me 6 case numbers and said that I could call back and get an update on my case. I bought $300 worth of money pak cards from Kroger in Clarksville, Tennessee (spent a total of $335) and when I got ready to download them, there was no money on them.
3 days later, I Call the number that I called earlier during their office hours and got a hang up tone.

This is illegal, immoral, and unjust to say that least. They think that they can take my money without recourse. And mind you Kroger requires that you pay for green dot money pak cards in cash.

Incidently, I mentioned to the Kroger Manager on duty, John Friend what had happened and provided receipts and copies of the money paks. And followed up with 3 written complaints to the Kroger Management on Saturday, December 2, 2017 to John Friend, Assistant Store Manager, Diana Reynolds, Store Manager and to Duane Hatlfield, District Manager. And I have yet to hear from them. I saw John Friend yesterday at the Kroger on Lowes Drive and he state that his manger Diane Reynolds said that she called me. This is not true. If Kroger knowingly sold green dot money cards to patrons, requiring cash for items, knowing that Green Dot Corporation is known to steal customers money, they are equally liable. I want my money back!

This is the email from Green Dot, dated December 4, 2017
Hello Ms. Matthews,
If you can, please contact us at your earliest convenience at [protected] ext. 4268 so that we may further assist you.  Our hours of operation are Monday through Friday 5:00am to 6:00pm Pacific Standard Time.
Your reference number is SF- 7465762 any supervisor at the corporate office will be able to assist you.
Thank you,

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

[removed]
12/2/2017

Green Dot Corporation
3465 E Foothill Blvd
Pasadena, CA [protected]

Dear Green Dot/Money Pak….

Re: Money Pak Cards Purchased

On 9/10/2017, I bought 5 money paks or $50 each at the Kroger located on Lowes Drive in Clarksville, Tennessee, totaling $300. The green dot #'s are as follows:[removed]

Unfortunately, when I got ready to download the money paks to my Green Dot VisaCard, on 10/26/2107, the online transfer said that the card had already been used. I am disappointed because I did not use my money prior to trying to download it. I contacted Green Dot and was told to go to www.moneypak.com and file for my refund. I communicated with this online site on October 27th, Nov 2nd (4 emails), Nov 4th (6 emails), Nov 7th (6 emails), Nov 10 (6 emails), Nov 14th and Nov 23rd and received some miscellaneous comments:

"We have completed our review and determined that Green Dot is not liable for returning any funds for the reasons(s) listed below: You provided the MoneyPak information to the recipient. There were no funds to recover."

This is a crazy response. I purchased the Green Dot's Money Pak cards in good faith that I would be able to transfer them to a credit card for purchase and my money has been stolen.

For one thing, Kroger sold me the cards at $5.95 each in good faith. I was told that Kroger's policy is the pay with cash for Green Dot/Money Pak Cards. For another thing, when I went to Kroger to let them know that I could not access the funds on my card, they told me to come back the next day and they would research and find out the dates, times, and occurrence of who took money from my card- as this is a standard service for vendors whose gift cards and money cards Kroger sells. When I returned, Kroger called Green Dot and there response was to have me, the client contact www.moneypak.com. Obviously, I feel taken advantage of and mistreated.

I want my money back plus my $5.95 fee per card. This is simply unacceptable.

• I filed a police report with Officer Shawn Delle at www.clarksvillepd.org CPD17-104749
• Filed a complaint with the local Clarksville, Tennessee Better Business Bureau in Tennessee on November 20th. (Complaint ID#: 583791 Business Name: Green Dot Corporation)

To resolve the problem, I would appreciate your company sending me my money back plus my $5.95 for each card purchased. Enclosed are copies of my records (include and not limited to purchase receipts from Kroger, Copies of Money Pak Cards, Police Reports Files, Emails from Green Dot, etc…).

I look forward to your speedy reply and a resolution to my problem and will wait until one week before seeking additional help from a consumer protection agency, Better Business Bureau, and other advocacy groups.

I want my money!

Please contact me at the above address or by phone at [removed] and via email [protected]@gmail.com.

My next step will be to continue a complaint with:
• BBB California
• Consumer Complaint with Consumer Affairs
• FBI Complaint
• Econsumer.gov
• EConsumer.gov and other sites to report fraud as seen on https://www.usa.gov/stop-scams-frauds#item-35157

If feel that the Kroger company should not endorse companies who have obviously been known to take customers money. Apparently, Green Dot has been stealing clients' money for a while. This was my 1st time purchasing Green Dot Money Pak cards.

I expect to receive my money asap.

Sincerely,

Debra Ann Matthews

Enclosure(s)

MoneyPak
POBox 5100
Pasadena, CA [protected]

Green Dot
POBox 1187
Monrovia, CA [protected]
~~~~~~~~~~~~~~~~~~~~~~~~~~~

Also sent to Kroger Company...

12/4/2017

Kroger Complaint Dept
2620 Elm Hill Pike
Nashville, TN 37214

Kroger Customer Complaint Dept
Customer Relations
1014 Vine Street
Cincinnati, OH 45202

Previous Requests for Refund sent on12/2/2017 to:
John Friend, Assistant Manager- Spoke with on Wednesday, November 29th at 6pm CST no response as of 12/3/2017 and - Hand delivered letters on Saturday, December 2nd at Lowes Location
Diana Reynolds, Store Manager - Hand delivered letters on Saturday, December 2nd at Lowes Location
Duane Hatfield, District Manager- Hand delivered letters on Saturday, December 2nd at Lowes Location
Consumer Complaint Division
2100 Lowes Drive
Clarksville, TN 37040

I have been trying for 3 Days to put money on my account now card using a MoneyPak account now tells me I have a $1, 500 limit a month which I have not exceeded nowhere on the Moneypak card does it say I can only load a thousand a month on it I got this MoneyPak $500 that I want load it I just load it 980 a couple days ago if I can't use this 500 I want my money back and I'm going to cancel my green dot. This is too much of a hassle to load money can I add this 500 to my 980 I just load it or not?

Yes I really need to talk to someone about a customer compliant I've been trying to see why is that I've been using my card since Sept in Nov 18 I added money to my card and they took the 7.95 on the 18th of November and I added money again Dec 2 ND and they took another 7.95 and it haven't even been a month I've been calling since Fri and I've talked to at least 7 to 8 different ppl everyone was rude and could not tell me why they took 7.95 off my card on Nov 18 the and again on Dec 2 ND it haven't been a month they have me on hold for 30mins each time hang up on me it's the holidays I DNT have time for ppl to take my hard earned money during the holidays I DNT have a problem with them taking the 7.95 but I do have a problem with them taking the 7.95 twice n a month period and nobody will even listen to explain it to me the employees and managers were rude if they record each conversation then u would see how rude and very disrespectful they was and very angry and upset to the point I will be looking into getting me a lawyer tomorrow if someone would please call me or email me because I really need to talk to someone and I will be looking for a lawyer tomorrow so please someone could u Please get in touch with me thanks signed a very mad upset and angry customer

My name's Tiffany and I have a few things to say,
I started with a temporary card to pay a bill.
The first time was fine no problem.
Well next time I go to pay my bill I had went and put money on the card, get home and tried to pay my bill it declines it.
Well I end up checking my balance and the money I just put on the card an 1 to 2 hours prior (which was $25) was now a negative $15 and some change. I begin to look at the history and noticed there was 2 payments taken out and paid that I didn't not humanly do or agree to.
I called and went through hell and got the run around then finally got to where I could get that card reported lost or stolen I did and they said I would get a new card.. Ok cool.
Well I finally received my new card yesterday 11/28/17, I go to call and activate it and it says that my BRAND NEW NON ACTIVATED CARD IS locked...um WTF?.. So I try and try and still got NO WHERE I mean god I can't even speak to a damn human ( you know one that bleeds, breathes, and thinks) I tried multiple times to do the Id verification upload and it wouldnt even try or attempt to upload my ID. ( which is already strange to me and I'm not humanly comfortable with) so I spend over 8 hrs trying to get this [censor] "GreenDot"to work.. Nothing... I have called over 40 numbers more than 3-4 times each and I get NOTHING! surprise surprise..
So I think green dot is [censor] and if they can't hire REAL PEOPLE like umm let's see HUMANS then you all don't need to be a business or anything, I think this whole cooperation is FAKE AND [censor].

How in the hell do you greedy [censor] [censor] charge $1.50 for every transaction I make with the card I purchased which your greed filled company already charges me a monthly fee? You are clearly robbing the people who made your company what the [censor] it is today! And trying to get someone on the phone from your company is [censor]ING IMPOSSIBLE. I will never use your company again & every chance I get I will tell everyone I know & tell those I don't know that your company is a [censor]ING SCAM!# So in closing KISS MY [censor] & I hope the federal government destroys your piece of [censor] COMPANY!

Hello.my name is Harry Mercer i m having problem with my address and i want my address to be edited from Raven Drive mercer to 2225 Raven Drive
i forgot to add my house address.

Thanks for your understanding
HM

The address was suppose to have house number 2225 but i was surprise the house number wasn't there .i want to re edit th house number as soon as possible

On November 24th my husband and I went to the local mall shopping .Our son was home but leaving for work so I recalled having a green dot card in my purse. Shortly after, we waited to see if the money was on our green dot card of which it wasn't. My hubbys first response was to call Moneypak to see why the funds were not transferred yet. He was told by them that it could take up to 2 hours. After that initial call to Moneypak we could never get back through to them. So, we started reaching out to green dot who said their hands were tied and we needed to contact Money pak of which we reiterated that we have tried numerous times with no success. I finally get a supervisor at green dot who then informs me that Money pak does not have a phone or means of speaking with them on the phone that we were victims of fraud. Our last instructions from green dot was to file a claim on the money pak webpage. We did that and now the claim has been denied and we are out our $140. I have called green dot on several occasions and I am getting no where. They cannot tell me who informed me to call money pak and are basically saying oh well..it's our loss! Why would green dot be associated  with people like this and why would they deny my refund when I was instructed to contact Money pak in the first place by them.

Got prepaid debit card with $500.00 from Walmart. 10-17-2017. Tried to register card by phone. Machine misread my name and cancelled everything, with no options. I cannot access MY MONEY. No one available by phone. They said good at point of sale. NO. Gets denied.

I want my money back NOW. You (Green Dot) are stealing my money. It is not possible to be polite when a big company steals your money and it is impossible to even contact them. Call it what you like, this is theft.

I purchased a green dot with $250.00 at a rite aid store located on ichmond ave in staten island N.Y. last friday the the 17th of November. I am beyond aggrevated as i can not activate this card. I tried on line numerous times. Response is and has been sorry please try again later..green dot is currently not working. Something close to that. I have also called number on card asv well as quite a few different numbers that i found pin your website. All automated. This states this card must br activated on line. Im in ny to help my 90 year old mom due yup surgery. 250.00 may not be a large amount to you but out was the only money i had brought with me for cabs to and from hospital for myself as well as food.
Again I'm extemely upset. As of now i don't even know how i will get to airport to return to Florida.. Your prompt response will be extremely appreciated.
If card into its required please advise asap.

Lucille nardone urrutia
[protected]

I went to stater bros an loaded 50 dollars on the prepaid card when I got home I scratch the box on the back an it wasn't coming off so I scratch a little harder an some of the numbers came off now I'm trying to get my money back for my new born son an daughter for christmas an they keep giving me the run around I just want my money back so please if anyone can help me please do thank you god bless