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Green Dot
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4.3 5391 Reviews

Green Dot Complaints Summary

135 Resolved
884 Unresolved
Our verdict: With Green Dot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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I
6:33 pm EST

Green Dot customer service

I will never buy another Prepaid card from Green Dot. I work at a hotel so I know money takes 3-5 business days to be released but 3 weeks is crazy. Then I call to see what the issue is and they tell me they do not see anything but my initial load, that is until I give them all the dates and amounts I'm calling about. They then see that "the merchant has the money" but a manager is not available and will give me a call with is 24 hours which is now 16 days later.

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10:25 am EST

Green Dot unethical and incompetent customer service, unresolved dispute

I purchased a $50.00 Wal-Mart visa gift card (greendot)for my granddaughters Christmas. On Christmas morning she called to see the balance and found out is was $1.74. We instantly started a dispute over the phone. About a week later I received a replacement card and called to check the balance, it was still $1.74 so I spoke with a CS rep, using the term loosely. I was told that I needed to e-mail them a copy of the back of the original card and my granddaughters ID. This was done while I was still on the phone and the rep confirm receipt of the e-mail and required documents. I was told that the dispute would be resolved by 01/06/2017. On 01/09/2017 I called to check the balance, still $1.74 and again asked to speak with a rep. Again I was told to e-mail the back of the card and the ID. I explained that it had already been done and after checking the notes saw that it was and told me now that they had the documents they could start the dispute. I waited another week and called again, again the same thing, I asked to speak with a supervisor 8 times before the rep put me on hold and came back to tell me that none were available and she would submit a return call request. I was told I would get the call within 24 hours, nothing. This happened again two days later, again nothing. I called again and insisted I speak with a supervisor, supposedly a person stating they were a supervisor came on the line and again told me to email the docs again, again I explained it had been done at the first of the month. The supervisor said that now that hey had the docs they could start the dispute. I requested that persons supervisor and was told that someone would email me with 24 hours. shocker nothing yet again. I have called a total 8 times since 12/25/2016 and this is still not resolved, so in other words my granddaughter has not had her Christmas but you f_____ing ### have. I called again on 01/26/2017 and this time I was told I had to go to your site and fill out a dispute letter and email it back before the dispute could be resolved. I am posting very negative information about the incompetent and unethical experience I have with this organization on every multimedia site I can find. I have completed the now required dispute letter and submitted it. Not that I expect anything to happen because once again you have your money so why worry about a child Christmas. I am advising everyone to stay way from anything related to the name green dot and if they have the misfortune of using them expect fraudulent use and absolutely no resolution. Am I f___ing tired of all the f-___ing bull ### I have had to deal with trying to get my grand daughter her Christmas, you better believe it. Personally I hope each and everyone of you lying f___ing unethical ### fry in hell.

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Shirley Simmons
, US
Feb 16, 2017 3:28 pm EST

Contact the State of Utah Financial Institution. They regulate Green Dot and I have a case against them for $500! If we all go after them, maybe Utah will put their scamming behinds out of business!

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3:22 pm EST
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Green Dot refund check for visa card ending [protected] for total of $270.00

I am request for my refund checks. I received letter dated [protected] from Greendot Corporation stated that we ask that you not purchase any of our products or ask others to purchase them on your behalf. I just want my refund checks from 12-5 2016. If anyone who liked to read the letter I will sent you a copy. My case number is 5320133 with processing department.

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Monica Barney-Jones
, US
Feb 14, 2017 3:57 pm EST

I also have the same problem. I bought mine on 12-19-16, and to this day haven't seen my refund. Green Dot is a scam and Wal-Mart needs to stop selling their cards. Every time I called it was the same excuse. We will be mailing your refund in 2 weeks. When asked to speak to a supervisor claimed that they were all busy but I could hear them telling the Rep what to say.

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cruzkids6
, US
Feb 06, 2017 3:11 pm EST

I also have the same situation. I bought mine on 12/11/16, received the same letter. sent all the documents that they asked for and I have yet to receive my refund. This company is a rip off and I take every chance I get to let people know that.

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3:27 pm EST
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Green Dot greendot will not take moneypak upload

Purchased a moneypak for $280 tried to reload it but with no result green dot is asking for ID verification again 3 time in 4 months after I received emails saying my identity is verified and I can use the card. I was travel and was stranded do to not having access to the funds. Moneypak has no way to speak with them directly and greeendot INC gave me the run around with nothing but excuses. We as consumer purchase these product from greendot with hard earned money and to have a multibillion dollar corporation give service so poor is unacceptable. If you are intersted in stopping these astrocities lets start a Class Action suit against Greendot and its subsidaries. Post a comment here with your email.

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7:07 am EST
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Green Dot three refund checks that I have not received for transaction on 12-5-16

My claim number-sf0219 transaction amount $130.00 and $120.00 and $20.00 on 12-05-16 with HSN . I did not have enough on each card for shipping so request refund with agent Gene and other customer agent at Greendot-[protected]. I sent a usps certified mail on 1-03-17 but no one have pick it up at the post office. It was delivery on 1-06-17. I sent it to Green Dot Corp Transaction Dispute P.O. Box 5100 Pasadena Ca [protected]

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J
2:17 pm EST

Green Dot green dot customer support number

Today I was able to speak to an agent 2 times to assist me with issues regarding my account. I called again for further information. I then entered my card number the automated systems now says that that number is not valid. Then I entered my SS# and once again the automated system says that my SS# is not valid; then the automated system ended the phone call with no option to assist me further.

Needless to say this is UNACCEPTABLE CUSTOMER SERVICE! I am NOW EXTREMELEY ANGRY and CANNOT Pay A Bill that has to be paid TODAY! I put alot of money on the MoneyPak and need to add funds to pay the bill!

If I can avoid using this system (after this issues is corrected) I will not use it again!

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2:54 am EST

Green Dot support service was terrible!

I called Green Dot support service and no one actually cared. I found a phone contact on their website www.greendot.com and when I called some lady said that all representatives were busy and gave me another number and told to call there. I called and no one answered. I called again and the same lady said that I can leave a message and someone would call me later. Of course that was a lie and no one ever bothered to contact me! It seems like these people don't care about their users at all. Probably the worst customer service I have ever dealt with!

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1:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Green Dot green dot visa card

I bought my card 7 hrs ago. It will not let me register it online. I just talked 2 a lady on the phone I asked her 10 times 2 talk 2 her supervisor because she was not listening 2 what I was trying 2 tell her about my problem she refused 2 let me speak 2 a supervisor and transfered me 2 another automated line and then it hung up on me. I tried 2 activate the card 1 time and it told me it wasnt the right info then I tried again and it locked me out 4 24 hrs which I don't think is right and this problem needs resolved. Its not fair yinz can take our money when u want it but when we want the card 2 work we have 2 wait

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9:28 am EST

Green Dot green dot prepaid card

I got a green dot card from my son's dad. He loads money on my card so i can buy things for our son because he lives in another state... Yesterday... Thanksgiving>>> greendot decided they had waited long enough for me to receive and activate my personalized card and shut off my temporary card even though i had clearly not recieved my personalized card>>> had i gotten the personalized one i would have activated it.. But no.. Instead i did not recieve it.. Did not activate it because i did not get it in the mail to start with.. I call customer service.. I can give you the person i spoke to and her id number.. She was rude rude rude rude ruuuuuuuude...
The girl that answered barely spoke english and told me they had shut off my card for security reasons because i should have gotten my other one by now.. Wouldnt a smart company look and see oh.. She hasnt even activated her card.. Maybe we should check with her before before before before shutting her card off because.. Being a holiday weekend.. She may need her funds.. No

no your service dowsnt care.. Just shut my card off regardless of whether i got my card or not.. And if im telling you i swear on my five kids i never got a card.. What kind of pshyco stupid customer service agent would then turn around and say "well i can get you a card asap but it will cost you 15 dollars"

no help at all! not at all... I spent my thanksgiving freakng waiting at a gas statioin for over three hours for my dad to bring me 20 dollars in gas to get to his house when i have over a hundred dollars on your card.. Doesn't make alot of sense to me... You guys can turn around and shut off my card without notifying me or wihtout contacting me to ask why i never activayted my card... But you can't give me a new card.. Allow me to buy a temp one or anything at all.. Your service is the absolute worst prepaid service i have ever seen

to add insult to injury..Your custmoer service "agent" (which was a nasty liar who couldnt speak english well enough to even understand what i said) this custmer service agent completly lied to me.. Refused to let me speak to a supervisor and then turned around and told me she was the boss. What a liar.. The bosses dont answer the phones idiot.. So try to lie some more.. I have her number and will persue charges for her lying..You can not legally lie to customers about your identity when they call.. That is fraud and they can and i will sue you for it. So get ready cause i swear you will pay for this with money... See you in court.

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8:22 pm EST

Green Dot activating green dot card/they will not give me my money/they have been holding it for about 4 weeks

Hello,
My name is orita waller, on the 29th, I bought a green dot card from family dollar. I loaded $41.00 on the card. My cell phone was disconnected, so I use my son's telephone to activate the card. Although, I used my sons telephone, I used my name to activate the card. I used my name, current address. It allowed me to access funds at that time, sp. I paid 15.00 towards my cell phone service to get my phone activated, and it worked.
However, the next day when I went to the store, I got to the register and was very embarrassed because it declined my purchase.
When I got home, I checked the balance and it said there was a block on my card. When, I finally talked to someone they said, that is not your card but your son's card. I told them that they were wrong because my son didn't activate the card, I did. Than they told me to send in my drivers license picture of the front and back. I did this several times before they could read it. After they got my i. D. I spoke to an agent who told me they had taken out 9.95 for monthly charges, and I said, you better put my money back, I just bought the card, it hasn't been a month. She did agree that they weren't suppose take out a monthly charge yet. However, she said, you didn't activate this card, your son did. I said, I used my social security number, not my son's. What I believe the problem is, is that the computer had a glitch in it or whatever. They made me wake up my son who works 3rd shift, to ask him his ss # and did he activate the card. He told them no, and he gave all his information. They did not believe him or me, because both my son and I have several green dot cards. And, we moved at least twice since we begin to activate the cards. They told my son to send his i. D.In. He did, but they said they can't read it. Okay, I am disabled and receiving disability, and we don't have money like that. So, regardless of how many times he sends his in, and how clear or big he makes it, they still say they can't read it.
Now, I feel that I should not have to go to staples or somewhere to pay money out to make copies. They just will not believe us and I feel that they are being prejudice. Ii is my money and I want it, but I feel that if we were a different color we would have had to go through all of this. The representative pretty much came out and said, that she didn't believe me. Why? Why are you putting me through all of this yo get my money. This will be the last damn time my son and I use green dot again. When I tell people what is going on they are astonished. I truly believe this is a prejudice issue. I can never get a supervisor, and everyone there is foreign, and half the time I can't understand what they are saying.
My e-mail is [protected]@gmail.com. Will you please send me my money, I need it very, very, much.
Your company is wrong to do that, I recorded every call I have had with them, and if a judge listened to it, he would more than likely think, they are prejudice. I want my money.
Orita waller
[protected]
Please someone who work there see this message and please take the block off my money. Hopefully, someone that is american works there, please its, my, mine, belongs to me. My money!

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Dingery Doo
, US
Dec 17, 2016 2:02 am EST

you are better off looking up the volunteer lawyer program for low income people like our selfs and starting a class action lawsuit these people will not stop there are many bbb complaints I never keep excessive money on my card I put it on monthly when its time for my car insurance payment because I have been scammed by a previous car insurance company that is no longer in business but i use prepaid so they can only take what I owe and not more and if they have a issue they can bit me because they legally haven't notified me of any changes so yea get a lawyer look up the volunteer lawyer program for low income families your state should have one I know the one I found earlier I wish i saved the link worked in multiple states.

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8:47 am EDT
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Green Dot unable to access account online

I have been trying for 5 days to reset my password to my online account. I have called the CS number on the back of my card 3 times. The first time, 10/12/2016, I was told it would take up to one day for the reset email to send but I received the forgot user name in less than 30 seconds. 2nd time I called on 10/13/2016, they said that my issue was being escalated and it should be fixed by the end of day. I have made my 3rd call today, 10/14/2016. The escalation ticket was closed, I have not received any emails from them. I was told over and over to contact Yahoo to see if they 'blocked' their emails. I told them that I am getting the user email and all the sales emails but the person was insisting that it is my problem now. I am at my wits end, I have money on that card and need it to pay my PayPal account...

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10:47 pm EDT

Green Dot unauthorized transactions

Unauthorized seven transactions all to one country luxembourg.
$7.88
$6.11
$4.90
$1.84
$.88
$.11
$.03
In that order
I then had the card cancelled while I wait ten days for the new one to arrive by mail.
Amazingly the day after the first card was cancelled, I was charged again from luxembourg an additional
$2.33
$.16
$.09

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6:10 pm EDT

Green Dot bad company

I had a merchant place a large charge on my card in error. The merchant sent a email & fax to green dot explaining the error. However, green dot placed the charge as "pending" taking away from available funds and refuse to remove the hold. To make matter worst, I spoke with a representative over the phone. She told me there was nothing they can do, "it the charge was from a rental car company they could remove the"pending"transaction" now this is crazy, because you can not use green dot at rental car companies. I asked the rep to transfer me to a manager or someone in a higher position, at which time the rep hung-up the phone in my face. Note, I never spoke or used any profanity to the rep, nor did I speak badly toward the rep. No one should ever experience customer service in this manner. I am simple trying to use "my money" to pay bills and eat. I can not wait 10-days to eat. Avoid this company!

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1:40 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Green Dot - walmart money card

I had an invalid charge from holiday inn. That was actually paid by american express. I have a letter from the holiday in stating this, they have contacted green dot and I have a well attempting to send over documentation. I have asked for a fax number or email and been told "we don't have a fax number" per a supervisor at the walmart moneycard. They will...

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5:40 pm EDT

Green Dot ridiculous customer service hold times/real card never sent!

I never received my real card from this company, yet my address was & still is listed as being correct on their website. I greet my mailman everyday, and I'm questioning the fact that they claim it was return to them as a wrong address. I don't think they ever even sent it to me! I called to ask why, and the 1st time I got frustrated & hung-up & called them back after having been left on hold for over 2 hours! As I write this I'm still on hold this 2nd time, and it's been well over 2 hours again! The message keeps telling me that they're experiencing a high volume of calls & that they appreciate my patience, which ran out about 3 hours ago! I suspect this is a case of blatant fraud! If it's not, it should be! If we never get our real card we can't use an ATM, which is more profitable for their company. I think they're crooks! All I can do is buy things, but I can't ever get my cash easily back at an ATM, and I suspect this is by their willful design to force me to keep incurring fees for using their card, and allows them time to play with my balance! I will be cutting up my card after today & filing a complaint with my Attorney General's office for suspicion of wrong doing. Obviously it would be very hard for an individual such as myself to prove that they're doing all this on purpose, but from what many others have told me, including my own experience with them, I strongly suspect that they've been doing this as a common business practice, which is not what I agreed to and it should be illegal to do to people if it's intentional. No one should be made to wait for 4 hours on hold! This reminds me of the S&L bailout back in the 1980's & people were made to wait days on hold, never to get to speak to anyone! I strongly suggest people avoid using their services as I am very displeased with them myself, and would like to see others avoid such aggravating annoyances such as this. Some really needs to file a class action lawsuit against them in my opinion! I would be the 1st person to sign onto it! I'm going to see if I can make a live feed to YouTube just to show others just how bad their service really is!

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3:36 pm EDT

Green Dot walmart money card green dot

They are definitely 100% lying. We have over 600 people in our group currently so the "less than 100 people" is total bs. Problems because of this issue: children not getting medication, people facing eviction because they can't pay their rent, people facing losing their jobs because they can't get money for gas, people having utilities shut off because the bill payment declines, people going without food trying to find local food banks, and the list goes on and on. This is so unacceptable. The company needs to tell the truth about what is going on. Two have even mentioned that now their social security numbers have been changed on their cards! This is more than a "system upgrade" gone wrong... Our personal information is now compromised totally. I will never recommend or use this card company again. Green dot's stock has already dropped by 1% and it's only going to get worse as people step forward with their stories. Currently there are attorney's helping us to get class action lawsuits against green dot and possibly wal-mart. The fact that people have been unable to access their money since as early as sunday night added to the fact that balance information is wrong, transactions are being up to triple charged, dates are being changed on transactions, and personal information is compromised is more than enough information to push these people out of business!

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1:33 pm EDT
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Green Dot prepaid credit card

Deposited $270 at walgreen's drug store on march2, 2016. Came home and activated the card number [protected]. I was immediately unable to enter my account and attempting to use my card a few days later, was told there was only $19 left in the account. I then e-mailed greendot about the problem. They requested a copy of the receipt for the initial deposit, which I sent immediately. After being given a claim #sf1527097 and reference #0152 8998, I was told that the card was already activated prior to my deposit and they would investigate, and call me the next day. After not hearing from them for a week, I called their escalation dept.-cash services and was told that there might be an issue with identity theft or someone obtaining my information and that they were not responsible and they could not return my $270. I am filing a police report and no other information or money has been taken. I am 70 years old and I live alone in a very remote area and no one else had access to this information, and I still have the card. I feel the responsibility for this theft is with greendot, as the money was deposited with them in good faith and the money was taken after they had received it. It's like depositing my money in a bank and then the bank gets robbed and I cannot get my money back. Isn't it the responsibility of the bank to properly care for the money deposited with them? Please contact me if there is any more information needed.
Sharalyn santana
78 silverado trail
Berry creek, ca 95916
[protected]
[protected]@yahoo.com

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8:45 am EST

Green Dot facilitate theft and evade accountability at every turn

Green dot (I) facilitated the theft of money to be stolen from my account, (Ii) made it near impossible for me to contact someone at green dot to take care of this problem, (Iii) dragged its heals to take care of the problem, and (Iv) when questioned about it, threatened me because I had the audacity to complain about green dot and go bank's practices that allowed a criminal offense to occur under its watch. Then after apologizing to me and swearing that it provided me with a phone number that I can pass onto law enforcement to investigate this matter, it turned out they provided me with a phony number. This means that green dot is letting its criminal customer go free without any accountability.

Go bank facilitating money to be stolen from my account

On november 29, 2015, I wrote a check to my property management company in the amount of $355 that I sent to my property management company's designated po box via the mail. On december 3, 2015, someone used their go bank account under the name of danielle or lanell freeman to cash the check. This individual was not authorized to cash this check on behalf of my property management company.

On january 7, 2016, I discovered the check was fraudulently cashed. My property management company sent me a statement showing me delinquent on my hoa dues because they said I had not made my december payment, and they charged me a late fee. On january 7, they explained that they charged me a late fee because they claim to not have received the december payment.

When I discovered that the check was fraudulently cashed on january 7, I reported it to my bank, bank of america. Bofa informed me that go bank allowed an unauthorized person to cash the check. Bofa then submitted a request to go bank that day to respond to this issue to refund my money. It is indisputable that my money would not have been stolen if go bank's processes were not such to allow it to get stolen.

Green dot and go bank's processes make it near impossible to speak to a representative

When I found out on january 7 that go bank fraudulently cashed my check, I immediately tried contacting go bank. However, I discovered that when someone calls their number, the automated system hangs up on you if you do not have an account with go bank. Then the next week, I learned from bank of america that go bank had not responded to bofa's request. So, I found that green dot was the parent company of go bank and tried calling green dot. Again, upon calling green dot, I discovered that if you call green dot, its automated system hangs up on you if you do not have a green dot account.

So, I typed in an e-mail to gobank's online feedback form on january 13, and I clicked on the "angry" emoji. On january 15, I received a call from agnus, employee #0517. Agnus said she could not help me and could not provide me with any information. She refused to connect me to a supervisor and refused to provide me with a phone number that I could use to follow up with go bank. She did promise me a call back from someone within 24 hours. Unsurprisingly, that phone call never came.

On january 21, bank of america contacted me to update me that go bank had still not responded to its requests for information about this incident. I am appalled that green dot and go bank showed a lack of urgency to handle this serious issue, and has set up its processes, seemingly intentionally, to make it impossible for someone to reach out to green dot or go bank to address this issue.

Green dot's poor service and threats to me for seeking to resolve this matter

Since I was threatened with late fees from my hoa board, and because green dot and go bank were seemingly not going to do anything to return my money without my escalation, I felt I had no other choice but to go directly to green dot's corporate headquarters in pasadena to speak with a supervisor. When I arrived, I calmly asked the individual at the downstairs security desk to speak with a supervisor. I then calmly waited on the couch downstairs for a supervisor for over an hour.

I was finally received by henry roberson who represented himself as a supervisor. He took me aside and told me that he really should be calling the police on me for just showing up! So, let me get this straight. Green dot (I) sets up a system where it is impossible to speak to a representative by phone, (Ii) when a representative does call you in response to an e-mail that representative is completely unhelpful and promise you a phone call from a supervisor that never comes, (Iii) when confronted by someone who was the victim of go bank facilitating a transaction where that individual's money was stolen, it threatens to call the police on that individual? In what world is that conduct okay? Though, as I told mr. Roberson, I am happy to get the police involved and compare what I did to what green dot and go bank has done, and let them decide what action to take. That is because I did nothing wrong; green dot and go bank, however, did aid in the occurrence of a serious criminal offense.

Mr. Roberson then put me in touch with bernie in green dot's corporate resolution department. Bernie told me that although bofa sent the request to go bank on january 7, go bank did nothing to facilitate my request until january 21. Bernie said that it just so happened that go bank received the request from bofa on the very day that I walked into green dot's offices. This raises the question, if I had not taken the initiative, and risk being called the cops on to show up at green dot's office, how long would it have taken for green dot to even initiate the investigation? Weeks? Months? Then bernie told me that it would take 2-3 more weeks before its investigation is complete, after it waited 2 weeks to even start the investigation. A 4-5 week timeline is inexcusable to respond to an urgent matter such as this.
Bernie then said that I could call him for updates about this case, and he promised that he would cal me with an update on january 22. That call never came. I then called him and spoke with him on january 25. He told me there was no update. I then tried calling him a week later on february 1, and left a message. He did not return my call. I called on february 2; and he did not return my call.

I called on february 3, and I spoke with an individual named joseph. He said bernie was not there. I asked to speak to bernie's supervisor. Joseph said he was bernie's supervisor. When I told him I wanted information and this to be escalated, he then got mad at me for calling. He refused to provide me any substantive update about my case, and refused to provide me the phone number for the office of the president. He said I should not be calling go bank because bofa provided me a provisional credit, suggested that go bank did nothing wrong, and then tried blaming this incident on bank of america. I explained that the credit is "provisional," meaning that bofa can yank it at any time if go bank does not provide the money back - which up to this point, green dot/go bank has shown no willingness to do. Joseph then threatened to block my calls if I tried calling again. Again - whenever I question green dot's practices, green dot's response is to skirt responsibility and threaten and bully the victim.

I then called back and spoke with cortez morris. He then told me that there was no update in my case. He also refused to give me the phone number of the office of the president, and specifically told me that the ceo of green dot would not be interested in hearing my complaint. Again, this reflects a lack of accountability on the part of green dot and an intentional decision to block the ceo/office of the president from any interface with individuals who are victims of green dot's lax and shady security practices. Though cortez was right; I did e-mail the ceo, steven streit, and he ignored my e-mail, showing that the evasive practices of green dot flows from the top on down.
Then the next week, green dot "changed" its corporate resolution number without telling me making it impossible to reach them. Only after I e-mailed cortez did bernie call me back telling me that green dot was going to return the money to my account, he was not going to provide any information to me about how it was stolen, and he refused to direct me to his supervisor. Just to be clear, I did not receive my money that go bank allowed to be stolen from my account until february 11 - 5 weeks after bank of america submitted my claim to go bank requesting my money back.

Green dot continued to deceive me including by providing a phony number to pass to law enforcement

I only spoke with a supervisor after I sent a message to green dot's public relations e-mail address. Elizabeth wayford, who represented herself as the district manager of customer relations, called me professing that she was extremely sorry about how green dot treated me. She did tell me that this was allowed to happen because green dot only has advanced fraud security checks for high-value transactions, and apparently green dot does not consider a $355 check to be a high value transaction. So green dot just let a criminal steal $355 from my account without properly checking whether that individual was authorized to receive that money. She also told me that green dot constantly changes its corporate resolution phone numbers, which I have never heard a respectable company do before. This appears to me to be a deliberate attempt to evade accountability. But she did provide me a phone number to pass onto law enforcement that she assured me that law enforcement can contact to obtain the information it needs to complete its investigation of who stole my money, since green dot refused to provide that information to me.

It turns out that was a lie. On february 17, in preparation for a call that I was going to have with law enforcement, I tried calling the number that elizabeth provided me to make sure it was a working number. I was not able to get through. So it appears that once again, green dot has evaded accountability by making it impossible to reach green dot. But what is more serious is that this time, green dot appears to be dodging law enforcement by giving me a phony phone number. So rather than give me a working phone number, green dot prefers to apparently harbor its criminal customers by making it impossible for law enforcement to contact green dot.

Overall, green dot engages in disgusting behavior. Green dot allowed my money to be stolen, has taken up countless hours of my time, threatened me, lied to me, and now is taking evasive action to prevent me from getting justice. People should avoid green dot, and its subsidiaries such as go bank. But people should be vigilant in watching out for green dot's shady practices even if they do not choose to do business with green dot. Because as you can see from my experiences, even if you do not initiate a business relationship with green dot, they may still find a way to try and wreck your life.

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8:16 am EST

Green Dot this company blocked my access and even the confirmation details didn't help

I have opened the account through Green Dot Corporation. Recently, these guys blocked my access to the account and I provided them all confirmation details and copy of ID, but they didn’t provide access to my account. I have large sum on this account and I am so angry that I couldn’t reach this money. I have no idea how I can get the access and what this company wants from me. Maybe someone has faced the same problems.

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melis80
, US
Mar 18, 2016 3:06 pm EDT

I am going through the same thing and I'm curious if you ever gained access to your account?

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3:15 am EST

Green Dot the company lost my payments

I had the student credit and couple of months ago I called to Green Dot Corporation. I wanted to know if they got my payments for the credit. The lady said that they were declined and I would need to contact another department in order to find out where my order was. I spoke with three different people and these guys couldn’t find my money.
I am worried, because I don’t have spare money and need to live on something.

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Green Dot Customer Reviews Overview

Green Dot is a financial technology company that offers a range of banking and payment solutions to individuals and businesses. The company has received a significant number of positive reviews from its customers, highlighting its user-friendly platform, excellent customer service, and competitive fees.

Many customers have praised Green Dot for its easy-to-use mobile app, which allows them to manage their accounts, make payments, and track their spending on the go. The app has received high ratings on both the App Store and Google Play, with customers noting its intuitive design and helpful features.

Green Dot's customer service has also received high marks from reviewers, with many customers reporting quick and helpful responses to their inquiries. The company offers multiple channels for customer support, including phone, email, and live chat, making it easy for customers to get the help they need.

In terms of fees, Green Dot is often praised for its competitive pricing compared to traditional banks. Many customers appreciate the lack of monthly maintenance fees and ATM fees, as well as the ability to earn cashback rewards on purchases.

Overall, Green Dot has received overwhelmingly positive reviews from its customers, with many praising its user-friendly platform, excellent customer service, and competitive fees. If you're looking for a convenient and affordable banking and payment solution, Green Dot may be worth considering.

Green Dot In-depth Review

Overview: Green Dot is a financial technology company that provides banking and payment solutions to individuals and businesses. With a mission to democratize banking and empower customers, Green Dot aims to offer accessible and affordable financial services.

Products and Services: Green Dot offers a wide range of products and services, including prepaid debit cards, mobile banking, cash deposits, direct deposit, and money transfers. Their offerings provide convenience and flexibility for managing finances, making payments, and accessing funds. In terms of quality and variety, Green Dot's products are competitive with industry standards, offering innovative features such as early direct deposit and cashback rewards.

User Experience: Green Dot's website is user-friendly, with a clean and intuitive interface that allows for easy navigation. The mobile app is highly functional, providing a seamless banking experience on the go. Customer support is readily available through phone, email, and chat, and their team is responsive and helpful in resolving issues.

Fees and Pricing: Green Dot's fee structure is transparent and competitive, with fees varying depending on the specific service. Compared to industry standards, Green Dot's pricing is generally reasonable and offers good value for the services provided. They disclose fees upfront, ensuring transparency and minimizing the risk of hidden charges.

Security and Privacy: Green Dot prioritizes the security of user information, employing robust measures to protect data. Their privacy policy and data protection practices are in line with industry standards, ensuring the confidentiality and integrity of customer information. While there have been no notable security breaches or incidents in the past, Green Dot continuously monitors and updates their security protocols.

Customer Support: Green Dot offers multiple channels for customer support, including phone, email, and chat. Their support team is readily available and provides quality assistance to customers. Users generally report high satisfaction with problem resolution and overall customer service experience.

Reputation and Trustworthiness: Green Dot has established a solid reputation in the industry, known for their reliable and innovative financial solutions. Customer reviews are generally positive, highlighting the company's commitment to customer satisfaction. Green Dot has also received notable awards and certifications, further enhancing their credibility.

Accessibility and Convenience: Green Dot's services are widely accessible, available to customers across various locations. They have a vast network of ATMs and reload locations, making it convenient for users to access their funds. Green Dot also integrates with other financial platforms, allowing for easy fund transfers and seamless financial management.

Pros and Cons: Green Dot's main advantages include their wide range of financial services, user-friendly interface, and competitive fees. However, some users have reported occasional technical issues with the mobile app and limited ATM availability in certain areas. Overall, user feedback and ratings indicate a positive experience with Green Dot's offerings.

Conclusion: Green Dot delivers on its mission to provide accessible and affordable financial services. With their user-friendly interface, innovative features, and reliable customer support, Green Dot is a recommended choice for individuals and businesses seeking convenient banking solutions. The company has shown potential for growth and improvement, continuously enhancing their offerings to meet customer needs.

How to file a complaint about Green Dot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Green Dot.

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