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Green Dot
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4.3 5391 Reviews

Green Dot Complaints Summary

135 Resolved
884 Unresolved
Our verdict: With Green Dot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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2:09 pm EDT
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Green Dot dispute

On Aug I reported my card stolen and filed a complaint. On Sept 8 my dispute was denied and case closed. I since that time have requested my resolution letter explaining why my dispute was denied especially after I'd been hospitalized during the time my card was being used. I also emailed green dot a statement from my Dr verifying I was hospitalized. GREEN DOT BANK IS NEGLECTFUL REFUSING TO SEND THE PROPER PAPERWORK DO THAT I CAN HAVE AN ATTORNEY LOOK INTO THIS MATTER. Green dot don't want to be responsible however they are. I have filed a complaint with the better business, I've gone to social media, as well as community activist to help. So for veges fourth time I'm asking for my dispute resolution letter

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8:08 pm EDT
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Green Dot can't access the card at all

Saying Im entering an invalid card number. Won't even let me register the card at all. Everytime i call the card I can't get threw to anything. I waited a couple of days to try it again. But still it did not work for me. So I tried to getting in contact with someone and finally got someone on the phone today. So now im trying to see what the problem is. I want my money. It was a 40$ purchase

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Chandra Session
, US
Dec 11, 2017 7:33 pm EST

Here's my identification for proof of who I am. Thank you

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Sammy Fuller
, US
Nov 02, 2017 11:30 am EDT

I can't unblock my account.

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C
5:50 pm EDT

Green Dot prepaid cash card

Dear Customer Care Team,

My name is Lianfang Liu, my phone number is [protected].

I bought three prepaid greendot visa debit cards, each loaded with $500 cash on August 28, 2017 from local Walgreen store. They are NOT registered. I requested refund for all three cards by calling the phone number provided on the purchasing receipts on Sept 1, 2017. I was told refunds will be sent to me by checks in two weeks. I even asked the staff who processed my refunds for a case number. I was told there is NO case number, I just wait, the checks will come in two weeks. Now three weeks have passed, I have not received any refund checks. When I try to call the customer care phone number provided on greendot website, it gets me nowhere, since it always ask for my card number, when I entered my card number, it would tell me it is an invalid number. Then I would not be able to proceed to get any help to find out the status of my refund.

Would you please check in this case, and tell me when my refunded checks will arrive?

I have all of purchasing receipts and cards kept in my record. If you need a picture of them, I can take pictures and send them to you through attachments. Please let me know whether you need those.

Thank you in advance for your help in this matter.

Sincerely,

Lianfang Liu

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2:54 am EDT
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Green Dot green dot visa my rewards card

I went to family Dollar and put $20.00 on and before I could make a single purchase the money wallet gone and I was left with a balance of .42¢ and I never even had a chance to make a purchase. I later find out that they have charged me for the last two months maintenance fees. I have not even used this card for the past two months. I have never been charged for maintenance fees when I have not even used this card for a single purchase. I expect to be reimbursed for the two months maintenance fees. I have not ever had this problem with any of my cards. Thank you for your time and consideration. I will be in touch soon.
Jessica Cramer
Card# [protected]
05/20
548 cvc code
30274 zip

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5:08 pm EDT

Green Dot unethical behaviour

I am Frank Douglas
card # [protected]
b date 04/03/1962 Acct bal$384.10

To whom it may concern I have been trying to get my money from your bank going on a week and a half only to be told I cant, I need to get a new card so new one was ordered. I was told it will arrive in 3 business days which is my second replacement card. Then I get a email stating that some unusual activity which is me calling to find out why my 1st card has not come? Then you ask me to send my ID online which I cant because the when I try to I get and error message saying card number is no good all I want is my money it seems to me you guys don't want me to have it can we plus get this issue resolved as quickly thank you
Frank Douglas
+[protected] I work overseas
[protected]@yahoo.com

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Update by Frank Douglas
Sep 23, 2017 5:11 pm EDT

hope this get fixed

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9:04 am EDT
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Green Dot cash back rewards

I have Greendots cash back rewards.But i tried requesting some for emergency purposes and they said you gotta wait 12 months.Other cards let you remove it as you need it or want it till you would hit the salary cap like greendot has $100 i have $62.Please i earned it and should be able to use it.They should give you the option to use the money you earned anytime.

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3:58 pm EDT

Green Dot green dot prepaid money card

I recently got married and I have changed my SS# and Drivers License and every thing. I tried to get a new card with my new name on it and they said to purchase a new card as they could not change it. I purchased 2 new cards and STILL cant get a new card as their system says my name does not match my SS # on file! Cant change it in their system! I am not sure how I can verify my name change and no one in the customer service help line can help me nor direct me in the right direction! They sent me and email saying there was nothing wrong with my card. Welllll no crap! I need to speak with some one who can actually help me change my name and SS# on file so I can get a new card. I am having many issues with purchases as my name does not match and I am not going to carry my marriage license with me all of the time. Please help!

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4:22 pm EDT

Green Dot my credit card

I went to use my card and there was two companies that I never heard of that took money from my card . my case number for disbuit is 6029796, I am hoping to get my money back on my card, I was told to call these companies and try to resolve this they will not speak with me. so now I am leaving it up to green dot to please get my money back for me as I need it for my bills.
Thank You Rosemary Courtney

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2:40 pm EDT
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Green Dot everything

Greendot is [censor]. They are always having problems. Customer service is very rude. No communication skills what so ever. Because of greendot, I have missed very very important meeting and such. They never update you on what is going on with them. Like for example. The send money option. It was down for a month and I have received not one notification stating such. When it was time for me to wat to send money I could not do it which caused me to miss out on a very important even. They are unprofessional. And I would highly highly highly recomment that you never you greendot. I am sick and tired of greendot [censor]ting me. And I do not want anyone else to go thrpugh what I went through with them. Find another prepaid debit card to use. Or just open up a bank account. Greendot is [censor] and I will no longer put up with their crap!

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4:46 pm EDT
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Green Dot green dot cash back visa debit card

I bought my cards from local store!I had 2 buy 2 cards to put $500 each on them 1 was for me the other was for my Boyfriend!i was able to use my card 2 times he was able to use his once next thing u know they locked them so we thought well when we get our cards n the mail this problem will b fixed and it's not I've sent pictures of our id's like requested and I've called every # given and never do i get to speak with any1 ! I am very mad I have money that I can't spend and I need it and I want it now!

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7:01 pm EDT

Green Dot loading!!!

I brought green dot reload card $500 I went online to put funds on my card
message come up we need to check identity before we load your card please
upload state ID or Drivers license. We will get back to you in 30 minutes.
After I upload my ID they tell me two days. I was loading the funds to pay
my car note! Which is due today 9/52017. Why would I steal from myself. It's my money. For now on I will be going to a check cashing or Wilmer, CVS Walgreen to load my card. This is very inconvenient.

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3:33 pm EDT
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Green Dot my reward debit visa

Having trouble making purchases with this card says card isn't valid although money still remains on the card please refund my money I've asked this several times in the pass no longer have a need for this card causing me too much trouble card number [protected] Card Holder Woodrow Bradley. Address 309 Homewood Street Fayetteville, nc 28306 email address woodrowbradley [protected]@gmail.com phone number [protected]

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2:57 pm EDT

Green Dot debit card

They have no customer service, everything is automated. They are not secure in any way, and when my card was stolen they did cancel it but did not update me or give me a way to check on the status of the fraudulent charges. They charged me 5 bucks to deactivate the card and order a new one but yet more charges were made today. They couldn't tell me whether I would get my money back. And now since my card was finally cancelled I can't call customer service because they keep telling me card number is invalid... DO NOT give them a penny. They charge monthly fees and for what, to be unreliable? I recommend netspend, more user friendly cheaper and I've never had this kind of trouble out of them.

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2:35 pm EDT

Green Dot visa card

I cancelled my card about 2 or more weeks ago. I had a deposit coming to it and was expecting a check in mail instead. The deposit was still put on the card. I went to get groceries on August 26, 2017 and was not able to purchase all that I needed because my card didn't work. I will not be using Visa Green Dot card again. Also the monthly fee is ridiculous.

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robin keener
, US
Sep 08, 2017 10:25 am EDT

i bought a 40 dollar green dot card to add money to my card. when i scratched off the silver strip two of the numbers came off with it. now i can't load the money onto my card. i can't request a refund because they want the number off the card and i don't have all the numbers.

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4:55 pm EDT
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Green Dot crappy customer care, [censor] money card.

Got my Walmart money card hacked into. called thier support center and got the run-around. sent numerous letters to corporate and got no response.3 weeks went by before I received a letter stating they would reimburse me.3 more weeks and I haven't been reimbursed. called corporate office again and was told some [censor] story and that it would be another 2/3 weeks..
I'm sending the c. e. oof this crooked company a dog turd every day until I get my money back...

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2:28 am EDT

Green Dot customer service

I called customer service and the lady wasnt helping me so i asked to speak to a supervisor and she refused to then i asked for her id number and she refused to give it to me. So now im submitted this complaint form but also because i have a job in legal service im going to take this matter further legally to the appropriate people that i know will get either future results or investigations.

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ih4975437@gmail.com
, PK
Oct 18, 2017 12:29 am EDT
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My name is Imtiaz Hussain and I am a trader. I have been working with the traders of UK and USA for the last three years. I am busy in Log In and Sign Up with the Payoneer since 15 May 2015 and my traders are depositing money in payoneer with effect from 15 Dec 2015. My 391 Million US Dollars are with Payoneer as per my record.
But the payoneeer neither release my money nor issue good standing official statement of my two accounts.

I HEREBY APPEAL TO CEO PAYONEER TO HELP ME AND ISSUE ORDERS FOR RELEASE OF MY MONEY

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Latisha holder
, US
Oct 17, 2017 3:09 pm EDT

My cards is blocked an I don't have an state I'd doing to my walet being stolen I need to unblock my card so I can load it an us it please help me with something

I
I
ih4975437@gmail.com
, PK
Aug 28, 2017 11:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am a trader of Pakistan. I have two registered accounts in Payoneer with more than 150 Million US Dollars
My traders in UK and USA have started depositing money in Payoneer since 15 Dec 2015.Payoneer is not
releasing my money and not iisuing good standing official statement of my accounts. They are not opening my Payoneer Virtual US Bank Account and also not sending my Payoneer US Bank Prepaid master card for
withdrawal of my money.
Good News Payoneer community have promoted me to LEVEL-2

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4:06 pm EDT

Green Dot prepaid $5.95 card

I buy these cards all the time and scratch off the 14 digit numbers on back then my son calls me from out of town and I give him the numbers and he uses them however but I purchased one on 08-08-2017 at dollar general and when tried to scratch numbers off card some of the numbers were unreadable and now I am out my $30.95 I have in purchasing this card. I have tried every way I know of to speak with someone about this situation and have had absolutely no luck I would just like to have either my money back or another card please could someone please acknowledge my complaint and give me a reply message either by my email [protected]@gmail.com or by mail at 238 church Rd chesnee s. c. 29323

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4:03 pm EDT

Green Dot rude customer service from green dot agent

Good afternoon gentlemen of green dot the present note is to greet them and at the same time I communicate to you my inconformity with the agents of the customer service, they are very rude and impolite and please I would like to a supervisor to call me, since I have the time of the call where the agent Is 3:56 very rude and unfriendly, and also i asking for recorder the call and he say no, so in the case i ask the agent to identify hes self and he hangup the phone call, simple like that uhmmmm nothing professional, so i reported this situation with Santa Barbara Bank all ready .thank you
my phone number [protected]

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9:48 am EDT

Green Dot green dot credit card

I purchased this card for my 14 year niece and didn't know we had to provide our social security number to activate it. I'm not applying for credit with them, I already paid for the card and not proving them my social security number. I will contacting the Better Business Bureau. I attempted to call ALL contact numbers and NEVER can speak to a live person.

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6:13 pm EDT

Green Dot very rude cs rep

8/4/17 4:30pm CDT. I spoke with a very rude non-American rep on the customer service line. When I asked her to go over my transactions with me to make sure there was no fraud on my acct, she told me "I" needed to look up my acct online, and call them if I see anything wrong. In other words, she REFUSED to go over my transactions. This is not the first time I had a RUDE cs rep. When she transferred me to the survey at the end, I reported her! As soon as I find another prepaid card company, I'm closing my Green Dot Acct!

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Green Dot Customer Reviews Overview

Green Dot is a financial technology company that offers a range of banking and payment solutions to individuals and businesses. The company has received a significant number of positive reviews from its customers, highlighting its user-friendly platform, excellent customer service, and competitive fees.

Many customers have praised Green Dot for its easy-to-use mobile app, which allows them to manage their accounts, make payments, and track their spending on the go. The app has received high ratings on both the App Store and Google Play, with customers noting its intuitive design and helpful features.

Green Dot's customer service has also received high marks from reviewers, with many customers reporting quick and helpful responses to their inquiries. The company offers multiple channels for customer support, including phone, email, and live chat, making it easy for customers to get the help they need.

In terms of fees, Green Dot is often praised for its competitive pricing compared to traditional banks. Many customers appreciate the lack of monthly maintenance fees and ATM fees, as well as the ability to earn cashback rewards on purchases.

Overall, Green Dot has received overwhelmingly positive reviews from its customers, with many praising its user-friendly platform, excellent customer service, and competitive fees. If you're looking for a convenient and affordable banking and payment solution, Green Dot may be worth considering.

Green Dot In-depth Review

Overview: Green Dot is a financial technology company that provides banking and payment solutions to individuals and businesses. With a mission to democratize banking and empower customers, Green Dot aims to offer accessible and affordable financial services.

Products and Services: Green Dot offers a wide range of products and services, including prepaid debit cards, mobile banking, cash deposits, direct deposit, and money transfers. Their offerings provide convenience and flexibility for managing finances, making payments, and accessing funds. In terms of quality and variety, Green Dot's products are competitive with industry standards, offering innovative features such as early direct deposit and cashback rewards.

User Experience: Green Dot's website is user-friendly, with a clean and intuitive interface that allows for easy navigation. The mobile app is highly functional, providing a seamless banking experience on the go. Customer support is readily available through phone, email, and chat, and their team is responsive and helpful in resolving issues.

Fees and Pricing: Green Dot's fee structure is transparent and competitive, with fees varying depending on the specific service. Compared to industry standards, Green Dot's pricing is generally reasonable and offers good value for the services provided. They disclose fees upfront, ensuring transparency and minimizing the risk of hidden charges.

Security and Privacy: Green Dot prioritizes the security of user information, employing robust measures to protect data. Their privacy policy and data protection practices are in line with industry standards, ensuring the confidentiality and integrity of customer information. While there have been no notable security breaches or incidents in the past, Green Dot continuously monitors and updates their security protocols.

Customer Support: Green Dot offers multiple channels for customer support, including phone, email, and chat. Their support team is readily available and provides quality assistance to customers. Users generally report high satisfaction with problem resolution and overall customer service experience.

Reputation and Trustworthiness: Green Dot has established a solid reputation in the industry, known for their reliable and innovative financial solutions. Customer reviews are generally positive, highlighting the company's commitment to customer satisfaction. Green Dot has also received notable awards and certifications, further enhancing their credibility.

Accessibility and Convenience: Green Dot's services are widely accessible, available to customers across various locations. They have a vast network of ATMs and reload locations, making it convenient for users to access their funds. Green Dot also integrates with other financial platforms, allowing for easy fund transfers and seamless financial management.

Pros and Cons: Green Dot's main advantages include their wide range of financial services, user-friendly interface, and competitive fees. However, some users have reported occasional technical issues with the mobile app and limited ATM availability in certain areas. Overall, user feedback and ratings indicate a positive experience with Green Dot's offerings.

Conclusion: Green Dot delivers on its mission to provide accessible and affordable financial services. With their user-friendly interface, innovative features, and reliable customer support, Green Dot is a recommended choice for individuals and businesses seeking convenient banking solutions. The company has shown potential for growth and improvement, continuously enhancing their offerings to meet customer needs.

How to file a complaint about Green Dot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Green Dot.

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Contact Green Dot customer service

Phone number

+1 (866) 795-7597

Website

www.greendot.com

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