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Green Dot
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4.3 5391 Reviews

Green Dot Complaints Summary

135 Resolved
884 Unresolved
Our verdict: With Green Dot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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W
11:05 am EST

Green Dot green dot visa

On 11/26/2018 I purchased a prepaid Green Dot VISA card at a Safeway grocery store. After registering the card I tried using the card online, it was card is declined. When trying to call customer service. All I get get is a recording and then I get hung up on.
The next day I tried to use it at the place I purchased the card. After the $8.00 monthly fee was removed from my balance, I had a balance of $62. I tried buy some $2 eggs and get $59 cash back. Again the card was declined. When I got home I tried calling customer service, again I could not get pas the recording and I got hung up on.
Then I checked with the Better business bureau and found 650 complaints against Green Dot, mostly relating to fraud and thrift. Then I really started to worry. So I filed a complaint with the Better Business Bureau. At this point I don't know what else to do.

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12:09 pm EST

Green Dot digital gifts paypal

unautorize use of my card was used. two purchaseses were made on11-15-2018 of or from digital gifts through paypal 100 dollars each I don't know what this is and the email that I found says [protected]@outlook.com I donot know who this is.i open a case through pay pal and they saidthey were denying my case.and they are the one who emailed me about unusual activity on my paypal account the order numbers are 3uj794727h645903r this I the other one 85376502k3852703f I did not order these gift card s this is fraud. my reference #[protected] my email [protected]@yahoo.com my name is pamela dickerson

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11:16 pm EST

Green Dot no resolve

2 weeks to present unable to use card PRIMOR CARD $1500 credit declined every where. GDCS says no activity is seen on my acct including declined activity. GDCS Supr started an inquiry about this and sent a questionnaire to VISA . I called VISA which informed they did not block my card and 3 times put me to green dot and also explained they were not responsible. long story short i have been promised call backs. . I have been informed by EVERY SINGLE CALL after that it must be VISA and there is nothing GREENDOT can do and literally silence on the phone they expect me to just say ok and that should be adequate enough. my card is useless. I obviously want to be able to use use my card. why cant green dot see my declined transactions? it seems no one has control of my account. i need advisement on how to proceed!

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Update by Liza B
Nov 15, 2018 11:38 pm EST

please explain why you do not have (at least for Credit Cards) NO Contact email support at all NO 24/7 live support customer service Your automated telephone system rudely ends the call (hangs up)on weekends reminding me you don t have any live 24/7 customer service

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B
10:41 am EST

Green Dot fraudulent charge on my card

I have been using my greendot visa card on a daily basis for transportation to work, doctors visits etc, and is Extremely important to me. Yesterday I loaded my last $40 onto my card to insure rides to and from work for the week and this morning there was .29 left. An unauthorized charge for $34.95 was made to ECHST. NET. Com. I contacted Greendot and was informed that they couldn't do anything about it at this time because the charge was pending, and to call them back it it goes through and they will file a dispute.
The bottom line is I'm out the money on my card, Im telling them I Didn't authorize this charge, so why can't they cancel it? They asked me if I want to cancel this card and get a replacement... Why would I even want to continue to use their card when my money is not protected.

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6:04 am EST

Green Dot my money that has been blocked. I really need my money

Yes I have been complaining complaining because it seems like every document that i send in is not ledgeable and i know that i can read them and you should be able to read them to because i have done sent over and over again.I got another card from you in the mail that i can put money on but why would i when you want even give me my money on this card.i really feel like i am being ripped off by greendot .com

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9:45 am EST

Green Dot direct deposit of college financial aid

I received a direct deposit from my college on 11/13/18, Green Dot informed me that the deposit was suspicious and they were holding the funds for 24 hours. I later received a request for my ID and proof of direct deposit. I sent all the information requested and have not heard anything. Today is 11/14/18 and more than 24 hours after the deposit came in, my funds are still not available and Green Dot is impossible to get in touch with, I have been on hold now for 54 minutes.

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2:09 pm EST

Green Dot bank account was hacked!!!

Thank you so much for allowing a hacker steal the last $300 out of my bank account. I tried calling the number on my card for 45 minutes today but got zero results. I tried emailing support through your system but got zero results. I now have no money for the next 2 weeks to support my family. Thank you so much for no help at all!

After I filed a written dispute of the send money feature green dot called to verify that I didn't know the person to whom the money was sent. I told them I didn't know the person and that my account was hacked! Green got told me the transaction was initiated in texas, I live in nebraska. Now once I filed a bbb complaint they are now claiming that the transaction was initiated at my ip address!

I provided proof that I was hacked! They denied the dispute and kept my $300! I have documented proof that I was hacked, and that I called green dot immediately! And yet they still denied my dispute and stole my money! I've filed complaints with the ftc, police dept. Consumer affairs and I will keep filing complaints

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5:48 am EST

Green Dot student refund

Refund
B

[protected]@ccp.edu
Thu 10/25/2018 11:46 AM
To:
Frederick Hoskins;
Dear Student,

This email is to alert you that your student refund in the amount of $1707.00 is being direct deposited into the bank account that you provided to the Community College of Philadelphia. The funds should be available in your bank account within two business days. Please check with your financial institution for availability of funds.
10/25/2018
Today is nov/12/2018
Frederick Hoskins
Sun 11/11/2018 8:05 AM
Sent Items
To:
Bursar's Office;
Thank you
BO

Bursar's Office
Fri 11/9/2018 10:16 AM
To:
Frederick Hoskins;
Hello:

This was processed as a direct deposit and has not been returned to us as of right now. It was sent to your GreenDot.

Thanks,
Patricia L.

Have a great day!

Community College of Philadelphia
Bursar's Office
BG-38
1700 Spring Garden Street

Philadelphia, PA 19130
[protected]@ccp.edu
Phone- [protected]

Monday to Thursday- 8:45am - 8:00pm
Friday- 8:45am - 3:00pm
Saturday- 9:00am - 1:00pm

(Hours are subject to change.)

You may check your student account information, by logging into MyCCP, clicking the student tab, scrolling to Financial Services, and then clicking on Account Summary.

**Enroll in Direct Deposit and receive your refund faster than a paper check. Log into MYCCP and complete the Student Refund Direct Deposit Authorization Form.
**Check your MYCCP for the latest information. Examine dates I still did not recieved my money. Green dot did not return money.

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4:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Green Dot my money on a card that you have blocked

Yes this is my new address 604 Quail Hollow Drive apartment C Warsaw 28398 this is pictures of my new LICENCES front and back .And I would really appreciate it if you would add my $115.and some change back on my card.I have done everything that i can and sent pictures after pictures and i need my money back please.Because i don't have money to put on my card and then you going to block my new card that you send me and then turn around and send me another card that's not blocked but why would you even think that I would put my money on that card when I can't even get my money off of the one that you have blocked, makes no sense to me whatsoever.I am in need of my money that is on that blocked card.I have absolutely nothing to my name.In Jesus name I pray.

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Cira Schmitt
, US
Nov 11, 2018 3:04 pm EST

Take this off, someone's gonna steal your identity

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9:31 pm EST

Green Dot green dot card

Case #[protected] I purchase a card and thought I put $50.00 on it to find out the money was not put on the card and now I can not pay my bills the hole reason for getting this card here is the picture of the card and recipient I would like to get this money on the card or something if I can't get this matter resolved I will contact the better business bureau and a lawyer please contact my at [protected]@yahoo.com or by phone at [protected] thank you

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9:12 am EST

Green Dot tax refund trace no. [protected]-8406550 payment date 04/25/2018

I did not authorize Green Dot Bank to receive my 2018 Tax refund. I used Turbo Tax and requested that the refund be sent to my home address 11900 Shropshire Blvd., Austin, Texas 78753
Trace No. [protected]-8406550 Payment Date 04/25/2018
Receiving Financial Organization Routing No. [protected] Type of Payment IRS
Individual Mary J. Nweke Amount $1, 044.00
Depositor's Account No. [protected] Type of Account C Discretionary Code J
Prefix Individual ID Suffix [protected]
I look forward to hearing from you.
I would like a resolution as soon a possible.
Thank You,
Mary J. Nweke
11900 Shrophire Blvd.
Austin, Texas 78753
[protected]
[protected]@yahoo.com

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1:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Green Dot being blocked

I have an statement about my jobs i work off my Wonolo app that greendot corp. said i needd im confused on why no one has contacted me back regarding my funds . I work very had for my money & did not expect for this to happen. Greendot has all my money on hold & i would just like if they can unblock my account so i can pay my rent & never deal with them again.

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Update by Shemyah Christian
Nov 01, 2018 7:12 pm EDT

My name is Shemyah Christian, my email is shemyah.c@gmail.com, my phone number is [protected] an secondary phone number is [protected], I was recently blocked from my card, not sure why but they said it was unusually activity on my account & I never made any reports about my account recently, i would like to get this straightened out so i can pay my rent or I will be put out. Also they said i need check stubs from my job i work off an app called Wonolo we dont have W2s how would i be able to show you that should I screenshot pictures? Im not sure please respond & let me know as soon as possible thank you.

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5:09 pm EDT

Green Dot green dot prepaid bank card

My purse was stolen . I immediately reported my card stolen and sent for a new card. The person whom stole my purse tried tho use my old card and blocked my account. When I got my new card I tried to activate it but couldn't because of suspicious activities. The person that stole my purse has my ID and tried to upload it. Luckily they were unable to do this correctly. But I am still locked out. I am disabled and a single parent. Every penny is important tho my family. I haven't been able to get a new ID yet . But I did have to open a new savings account to stop my SSI payments from being stolen. Please help me resolve this situation. My landlord could send proof of who I am I also have my birth certificate and ssi card and benefits sheet. Please let me know asap.

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11:07 am EDT

Green Dot customer services and services that I cannot get my card unlocked

I have uploaded my ID multiple times and had yet to have my account unlocked at this point I am getting real crusted with green dot and there is no way to speak to s love person without having a card. How can a company be like this I am very angry that I cannot get access to my money that is tied up and with GoBank as well with my gift card not being able to be activated when I try to I have tried to get this fixed but haven't had any help all that has happened is me being hung up on multiple times by a representative that needs to be fired I will be providing the times I've called so the call and be reviewed I will take this to the press cause there needs to be a change and if that doesn't happen this company will go down has I know a lot of attorneys who can make this happen

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3:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Green Dot all online transactions declined

For 24 hours now i have been trying to talk to a customer representative. All my online transactions have been declined. I don't understand why there is a block on my debit card. All my calls are getting drop after i go through all the repeated questions the system ask me. I cannot go through to talk to a costumer representative to get help with my debit card problem. I deposit my own money, paid $4.95 for the deposit and how come i can't even use the debit card online. On your advertisement it says that the card can be used worldwide where visa and MasterCard are accepted.

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3:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Green Dot greendot.com

I am Dolores Townsend and i sent greendot my license to unlock my card. And they keep saying that my license picture is not legdeable but it is my license and i have not changed my address on my license yet.I am on a fixed income and i don't have the money to change my address on my license yet. I moved from ELIZABETHTOWN NC to Warsaw NC and i need my money on that card. I don't think that it's right that they keep saying that my license picture is not legdeable. I don't think that i will ever use greendot cards again. Because you can't even talk to someone unless your card has been lost or stolen and that is not legdeable. I need my money on that card.

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Update by Dolores Townsend
Oct 27, 2018 9:34 pm EDT

I need my money on my card

Update by Dolores Townsend
Oct 27, 2018 10:39 pm EDT

I am sending you more pictures of my license so that i can get my money because I really need it i am on a fixed income and elderly and handicapped and i ne e d my money i see that you took your money off of my card and i need my money to can i please get my money i know that you can see the documents that i am sending to you i guess that you want my money its not fair give me my money

Update by Dolores Townsend
Oct 27, 2018 11:21 pm EDT

Yes i have filed quiet a few complaints over the last few days i really need my money that is on the card i need my card unblocked to get my cash i dont understand why you do people the way that you are doing them but i know that i better get my money because I know that you can see the documents that i am sending you so how about sending me my cash because I need it thank you

Update by Dolores Townsend
Oct 27, 2018 11:25 pm EDT

I really need my money

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5:07 pm EDT

Green Dot greendot broke me bad and still suffering

Long story short it's been three months now my new uber bank card green dot .
I had limited money I worked really hard . I made good money .as soon I transfer my my uber account into greendot card last 4 of card 0525 every penny I put to work to cash out so I could pay few Bill's and invest the rest on my uber driving . But greendot blocked account for no reason . When called they say they need pay steps And my driver licence so I provide to [protected]@greendot.com they say it will take 3 to 5 business days . They didn't gave me reason why my account is blocked . I waited I couldn't work 10days passed by I called them they say 3 more days then 2 days after then 24hours and then nothing happen . I kept calling it was going to recording message I lost my place my wife went to her mothers and I start in living in car . I kept calling them they keep changing the story but after 3 months now they say email u send was wrong so I still been patient and polite . The email they say is [protected]@greendotcorp.com then I called after three days they say it's wrong email again they say its [protected]@greendot.org . I understand they are playing with me and I see my account they already have garnish 9 dollar every month to protect my account and I know they cheated me for over 900 dollar I am still today living in my car. I seriously wish I never had this company. And never seen any company doing fraud like that in United states and never get caught but I hope my this letter get to someone
Someone one out there reads this my name is nabiyun my email is [protected]@gmail.com . That was my chance to do something better for my family and now I'm back in struggle and today I cursed them from my heart these people this company . It will take me another 4 months to gather money and get back on my feets but never ever will trust such a company debit cards which are hanging on lock stores . I bet all the other review are made ups cause if they can do me there are many out there they have distroyed but that one person who can make differenCe have them.pay for it and shut them down . My heart will be in peace . My number is [protected]

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12:59 pm EDT

Green Dot moneypak approved my refund but no check ever came

On 10/1/2018 I purchased (2) MoneyPak cards the pictures provided is the card I tried unsuccessfully loading to my bank debit card I filled out the form for the refund and the request was granted and 3 weeks later can neither call the customer service number provided or send an email which is REALLY inconvenient to the customers... if nothing is done within the next 2 weeks I'll be forced to take legal action against the company for theft of my funds

Best regards,
Corey Burke
[protected] is my contact number and email [protected]@gmail.com

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12:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Green Dot green dot moneypak

I purchase a greendot MoneyPak on August 27, 2018 from Walgreen. I tried to load the funds onto a prepaid card visa card. The transaction didn't go through. I tried calling to speak with someone but only was put though to a automated system that direct me to Green6dot.com and thus us what I did. After researching for a answer I can across a button that was for filling out a form for my refund and it will take two weeks to receive it, this was on August 28, 2018. Two weeks later no refund have arrived so I activated a greendot visa card with my name on it. The card has the number to call for questions. I called the number and spoke to customers service about my situation. I was told that my refund was mailed and I will receive it next week. I didn't receive it that next week. I call again was told the same thing only this time I was told if I don't receive my refund in the mail in two week call back and a tracking will be done. Two weeks later no refund, in September I called back and the tracking was submitted and was told it would take two weeks to be completed. October 19, 2018 I called back and spoke to another customers service person only to be told the same thing I was told first day I started out with my claim. I ask her to check the records for any note that should've been posted. She kept putting me on hold, just to come back wit the same information that she told me before. I gotten very upset about this and request to speak with the manager or supervisor in charge, she put me though to someone
I believe that worked in claims. This person knew what she was doing and held me in a professional manner. She told me I will have my refund in two weeks and also gave me her employee ID number. She said for sure I will get my refund. All this happen on October 19, 2018, today us October 22, 2018 I received my refund check in the mail. My question is why did it take so long for them to send me my refund?

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3:46 pm EDT

Green Dot prepaid visa card block

On or about 10/17/2018 card number [protected] was purchased for the sole purpose of having a return of a cap nail gun purchased at Stoneway placed on it. The original purchase receipt was used in returning the cap gun and a green dot customer service rep was spoken to about the transaction, saying it would be no problem bmand that funds would be available in up to 3 business days. On 10/21/ 2018 the account was checksd by the account holder and the card did and still holds an amount of 230.00. Upon trying to use the card the card was denied and on 10/22/2018 green dot was contacted to inquire about the situation. They state that the account has been blocked due to needing further verification by which they mean the original purchase receipt, to verify that a transaction did indeed take place. They are not asking for the return receipt and they have already verified the funds, withheld their fee and blocked the account. They are now saying that until they have received a copy of the original purchase receipt the account will remain blocked. Even so that is not where the issue lies seeing as stones at retained a copy of receipts also, the issue is that funds that have been received and verified to be real funds already where a fee has been removed will not be available for another 48 hours after they recieve their verification. When speaking with the same rep as was spoken to when the card was activated there were no solid answers as to why this policy is affecting this account when the original purchase was made not with a green dot card for one and for two the company who transfered funds to the account approved the refund with receipt and transfered verifiable funds into an account. The supervisor whom took on the call after several request, some could consider to be an excessive amount of request actually was no help as to why this policy could affect a valid transaction like this or how to remidy the problem before 48 hours. There are financial obligations that were awaiting those funds and though green dot has them they are witholding them causing undue fees and burdens. They were asked if they could undo the transaction to which they replied they had received the funds and those were verified to be from stoneway, but now i must prove stoneway ever recieved any funds to begin with and that the procedure must go as outlined and there was no way they could right the inconvoenece even when asked if theh could just unblock the account immediatly upon recieving verification. All i am asking for is access to my much needed funds. I find it wrong that they can accesz the funda but i can not

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Green Dot Customer Reviews Overview

Green Dot is a financial technology company that offers a range of banking and payment solutions to individuals and businesses. The company has received a significant number of positive reviews from its customers, highlighting its user-friendly platform, excellent customer service, and competitive fees.

Many customers have praised Green Dot for its easy-to-use mobile app, which allows them to manage their accounts, make payments, and track their spending on the go. The app has received high ratings on both the App Store and Google Play, with customers noting its intuitive design and helpful features.

Green Dot's customer service has also received high marks from reviewers, with many customers reporting quick and helpful responses to their inquiries. The company offers multiple channels for customer support, including phone, email, and live chat, making it easy for customers to get the help they need.

In terms of fees, Green Dot is often praised for its competitive pricing compared to traditional banks. Many customers appreciate the lack of monthly maintenance fees and ATM fees, as well as the ability to earn cashback rewards on purchases.

Overall, Green Dot has received overwhelmingly positive reviews from its customers, with many praising its user-friendly platform, excellent customer service, and competitive fees. If you're looking for a convenient and affordable banking and payment solution, Green Dot may be worth considering.

Green Dot In-depth Review

Overview: Green Dot is a financial technology company that provides banking and payment solutions to individuals and businesses. With a mission to democratize banking and empower customers, Green Dot aims to offer accessible and affordable financial services.

Products and Services: Green Dot offers a wide range of products and services, including prepaid debit cards, mobile banking, cash deposits, direct deposit, and money transfers. Their offerings provide convenience and flexibility for managing finances, making payments, and accessing funds. In terms of quality and variety, Green Dot's products are competitive with industry standards, offering innovative features such as early direct deposit and cashback rewards.

User Experience: Green Dot's website is user-friendly, with a clean and intuitive interface that allows for easy navigation. The mobile app is highly functional, providing a seamless banking experience on the go. Customer support is readily available through phone, email, and chat, and their team is responsive and helpful in resolving issues.

Fees and Pricing: Green Dot's fee structure is transparent and competitive, with fees varying depending on the specific service. Compared to industry standards, Green Dot's pricing is generally reasonable and offers good value for the services provided. They disclose fees upfront, ensuring transparency and minimizing the risk of hidden charges.

Security and Privacy: Green Dot prioritizes the security of user information, employing robust measures to protect data. Their privacy policy and data protection practices are in line with industry standards, ensuring the confidentiality and integrity of customer information. While there have been no notable security breaches or incidents in the past, Green Dot continuously monitors and updates their security protocols.

Customer Support: Green Dot offers multiple channels for customer support, including phone, email, and chat. Their support team is readily available and provides quality assistance to customers. Users generally report high satisfaction with problem resolution and overall customer service experience.

Reputation and Trustworthiness: Green Dot has established a solid reputation in the industry, known for their reliable and innovative financial solutions. Customer reviews are generally positive, highlighting the company's commitment to customer satisfaction. Green Dot has also received notable awards and certifications, further enhancing their credibility.

Accessibility and Convenience: Green Dot's services are widely accessible, available to customers across various locations. They have a vast network of ATMs and reload locations, making it convenient for users to access their funds. Green Dot also integrates with other financial platforms, allowing for easy fund transfers and seamless financial management.

Pros and Cons: Green Dot's main advantages include their wide range of financial services, user-friendly interface, and competitive fees. However, some users have reported occasional technical issues with the mobile app and limited ATM availability in certain areas. Overall, user feedback and ratings indicate a positive experience with Green Dot's offerings.

Conclusion: Green Dot delivers on its mission to provide accessible and affordable financial services. With their user-friendly interface, innovative features, and reliable customer support, Green Dot is a recommended choice for individuals and businesses seeking convenient banking solutions. The company has shown potential for growth and improvement, continuously enhancing their offerings to meet customer needs.

How to file a complaint about Green Dot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Green Dot.

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Green Dot contacts

Phone number

+1 (866) 795-7597

Website

www.greendot.com

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