Green Culture / Misleading and deceptive practices!
Green Culture on the Internet: Green Culture appears to have a niche site on the Internet. Being concerned about the environment, I was surprised to find Green Culture prominently displayed with a Web page, lovely pictures, and grand claims that I could buy a dining room set that would be custom made, come from woods that had been harvested in an ecologically sound manner and the price was great. After receiving the set, it was clear that it had not been custom made at all. We had a problem with Green Culture when the bolts that had been sent along with the furniture were the wrong size and therefore split the frame. After 3 weeks we were still caught up in the miscommunication between Green Culture and the manufacturer of the furniture. Whereby we eventually learned that the company that made the furniture was Palliser in Canada. It is not only not a custom furniture maker but the largest maker of furniture in Canada. It's products are sold in stores throughout the United States. There is nothing Green friendly about it and I probably paid more than I would have if I had bought it directly from a store. The people at Green Culture have not seen these products and Green Culture has no retail space. The problem of getting the damaged part replaced was ridiculous as the person at Green Culture had no conception of how the piece was constructed. She admitted to Palliser (and I have the e-mails that went back and forth) that she didn't understand how it was put together, therefore she relied on Palliser's ability to decipher the pictures we sent to Green Culture of the damage and the written explanation we provided. Palliser finally e-mailed and called me themselves (which enlightened me to the fact that the table and 4 chairs were made by Palliser) Green Culture's description of the furniture and their representation of themselves is misleading and deceptive. Further, I found another letter on the web that had had the same problems and felt he too, had not received what he had been promised on the website. So, caveat emptor.