SUBMIT A COMPLAINT

Greatproteinhelp.com and alphafbinfo.com / nuvella skin care

1 SURREY BC, Canada
Contact information:

On April 9, 2017 I ordered "free samples" of Nuvella skin care products - "just pay shipping". I received order confirmation that a charge for $7.69 and $5.79 would be processed on my master card. Subsequently I received only one very small sample tube of the cream. While reviewing my bank statement today I see that I was charged $131.01 from a company called Greatproteinhelp.com and $140.16 on April 27 from a company called Alphafbinfo.com. After some research I discovered that both these companies names are associated with Nuvella. I called the company to complain and ask for my money back and the man said that I had only paid for the shipping and the charges were now for the two creams (I only received one) that both fit into the palm of my hand. I said that I had not even tried the creams and that I was returning them and that I wanted a full refund on all charges. The customer service agent said that a refund was not possible because to much time had elapsed even though their web site says that product can be returned up to 30 days.

Ji
May 17, 2017

Post your comment