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3.1 397 Reviews

Great Fun Complaints Summary

212 Resolved
185 Unresolved
Our verdict: While Great Fun has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Great Fun reviews & complaints 397

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12:51 pm EST

Great Fun charged a fee after I cancelled

It appears that i'm not the first, nor will I be the last, that tlg great fun rips off! I entered a nme magazine exchange sweepstakes and was enrolled into several programs (great fun being one,) automatically. a few days later, financial tragedies stuck and I wasn't able to complete the payment obligations.

Nme, and the other companies, did remove me from their billings. however, I just opened my jan. credit card statement, and found a $14.99 debit for tlgshopper. I had no idea what this was until I did a little research online, and found that it is tlg great fun!

I cancelled great fun, online, the same day that I cancelled all the rest - or so I thought! this company is a total rip-off, and I am pissed!

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5:04 pm EST
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Great Fun charged my account

I don't have any idea who Great Fun is. They took $12.99 out my my account for something that I supposedly belonged to. I didn't realize this until my account was over-drawn. My bank cancelled my debit card and sent me a new one with a different number. I received a bill for the dues they couldn't get out of my account. It cost me $90.00 for overdraft costs.
Their address is Processing Center, PO Box 40647, Nashville TN [protected]. Thank you for your attention to this matter.

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bray1382
Apple Valley, US
Dec 29, 2008 10:03 am EST
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I didn't request Great Fun service and I didn't received a pack in the mail about this service. I want a refund credit back to my account of 19.98.

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4:03 pm EST
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Great Fun false charges

i have several chareges that areunauthorizedon my us direct express card.ihave notever orderedor authorized anyonetoremovemoney frommy card.for the month ofoctober 0n 10/02 TLG*shopper10523969SEP [protected] CT, USA $19.99
10/02TLG*everyday10517290SEP [protected] CT, USA $19.99
I want my money returned !

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9:20 pm EST
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Great Fun unauthorized charge and deception

OMG The complaints are innumerable against these scammers and crooks and apparently for YEARS this has been going on as I find AFTER I myself was scammed into "trying out" an "offer via Wyndham Rewards. Recently this past November (2010) during a hotel stay at Super 8 using my Wyndham Rewards card, I called customer service of an issue regarding another matter when after that resolve was asked if I would be interested in a "trial offer" from their affiliates After brief consideration, I opted for the $1.00 30-day trial NOT a "membership" as they deceptively put me on during the call. Was told that this "trial" wouldn't start UNTIL I got the materials in the mail within 3 weeks but I caught them in a LIE as I looked at the "policy" of the "Welcome To Great Fun" paper with a member card attached ! where I only had 2 WEEKS to CANCEL if need be. If I HAD waited up to the 30 days AFTER I received this so-called discount package, that would've put me well over the cancellation time for them to only charge me and I wouldn't have no case BUT NO...the thing was that the so-called "trial" STARTED while I was on the phone with Wyndham which they made a "membership" WITHOUT MY PERMISSION ! After some pondering, I called to CANCEL everything a couple of days later and even still was being sold the "the program" and was treated as if I wasn't in my right mind to want to cancel so early. I firmly requested cancellation along with a conf.# and name all under " Great Fun" mind you. A month later after that, I check my charge account to find that a "TLG Shopper" with phone # charged me $16.99 that the Great Fun rep. told me over the phone IF I DIDN'T CANCEL but I DID and I'm like, "who the hell is TLG SHOPPER what the hell is this charge?!?" But as a careless oversight on my part, I doubled back into my charge account and surely there was "TLG Shopper" NEXT TO "Great Fun" who debited $1.00 ALSO who they gave my info to WITHOUT MY PERMISSION ! Of course, I DEMANDED a REFUND of which I'm awaiting right now...the nerve...this is TOTALLY OUTRAGEOUS...there should be a class action suit against this "corporation" and others like them !
I consider myself to be pretty good at handling my affairs being a conscientious consumer...but now, I'm EXTRA vigilante to recheck EVERYTHING...thanks for reading...BEWARE and AWARE !

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MarshaRE
Milan, US
Feb 07, 2012 3:31 pm EST

The exact same thing has happened with me, but mine was through Choice Hotels. Everything else is identical. I am also demanding the "proof" that I agreed to this and demanding that my bank get my money back also. And, I agree, that a lawsuit needs to be brought forth ASAP to put these crooks out of business!

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5:36 pm EST
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Great Fun discontinue

Tlg*great fun /tlg*shoppers advantage
I don't recall how I got hooked up with this company,
But I want to discontinue my membership and be
Reimbursed for any charges I may be entitled to.

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PurpleOcelot
Carrollton, US
May 28, 2011 11:48 pm EDT
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If you dont get any response from any letters or phone calls asking for the termination of your account and refunds of unauthorized charges, you can file a complaint with the FBI's Internet Fraud Division.

Ive had to use them before, and they are pretty quick to handle stuff.

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EEPASC
Greenbush, US
May 13, 2011 2:23 pm EDT

I usually get the phone number from my bank for these type of charges. Then I call them and tell them I want it stopped now.

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PurpleOcelot
Carrollton, US
Nov 27, 2010 6:30 pm EST
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You will need to send an email and send a registered letter to the company for this. Send the letter to thier accounting department.

They have 30 days to stop charging you and return any charges that were incurred during this time.

If they have not, you can contact your local FBI office to see what you can do.

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8:40 am EST
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Great Fun debit charges from child support account

For the last 5 months great fun has stolen monthly payments from my minor son's child support account. also, a company by the name of auto vantage, located in connecticut has been doing the same exact thing, for the same amount of time. I emailed both companies with my discovery and to my disbelief, I recieved 2 exact responses stating that I would hear from them in 24 hrs.
In iowa, child support comes in the form of a debit/credit card through usbank so, I guess it could be looked at as a credit card but, I do not know how the information was stolen.
I do plan on calling both companies as soon as they open this morning. I also have to correspond with credit report.com-calif. as they too have been stealing monthly payments from the child support account.
In closing, I would like to ask... with all the complaints I have read about these companies, why have the masses not rallied to prosecute?
Any suggestions on how I may further handle this matter and get my son's money back to him.
Pissed in desmoines, iowa

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3:26 pm EST
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Great Fun fraudulant with drawals from my credit card account

Please be aware Great Fun is a Fraud and will continue to steal from your account once they have your information.

This company called GREAT FUN got my name and credit card information from a magazine purchase I made online. (This is what I was told from there customer service center) I have no idea what they do or offer other than I was told they are suppose to offer discounts. They began charging my credit card $11.99 per month when I called them, they said no problem will stop and apolgized, however the withdrawals from my account did not stop, I call them again and ask them to stop, then I became ill and was unable to follow my credit card bill until over a year later when my health resumed, I discovered they had not stopped drawing from my account, then, I called my bank and closed the account, what a hassel, the bank was able to get back for me 5 of the withdrawals they had made. I went through there Great Fun customer service center by letter at PO Box 6100 Westerville, Ohio 43086, at there request, but was never reimbured for the $143.88 they have stolen from my account.

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12:31 am EDT
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Great Fun Unauthorized charges

When we reserved a moving van from the self-move company, our name was sold by or stolen from them. TLG shopper called back and thinking it was the company we were getting the van from we said yes, we would like the gas saving coupons. When we picked up the van a week later we found out they had not called back. The company told us that some times others get hold of information and to be careful. We found TLG's phone # and called immediately to cancel the "plan". They did not cancel and continued to charge us. It took a few months to find the charges cleverly hidden in the bank statement. I called again and it took much talking to get them to once again cancel it, as they hire people that are not very good at the english language.

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cathy kerley
433 flournoy lucas rd lot 60, US
Apr 02, 2012 3:13 pm EDT

16.99 was taken from my debit card was not authorized by me never heard of this co want this amt put back on my card immediately

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6:43 pm EDT
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Great Fun unauthorized billing

unauthorized billing to my chase credit card account since Dec 2009. Went back on all my statements looking for another charges and noticed a $14.99 monthly billing that I did not authorize. Would llike my credit card account credited with the years amount. Aslo noticed unauthorized billing for TLG GreatFn for $12.99/month and TLG Auto for $15.99/month since Dec. 2009 also. I have gone on their web site and noticed many complaints for similar unauthorized billing. Hope you can help. I will call them on the next working day to cancel this account.

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7:34 pm EDT
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Great Fun illegally taking money out of our bank account.

I have been noticing charges for about $15.00/month for about a year now being taking out automatically from our account.I have been disabled for 2 years and my husband out of work, I know we don't have any extracurricular accounts. We can't even pay our power bills. So I have been paying more attention to our accounts and we have also received "overdue bills" from these people. I kept throwing those bills away because it seemed bogus since we never heard of this company. After looking closer I know realize that those bogus bills and this money taken out of our account are of the same company. Now I am worried that those bogus overdue bills are perhaps in collection, which would make me more furious since they are taking money out of my account! My husband will definitely be putting stop payment on any further attempts to take money out of our account as well as check into our already poor credit report. What a pain! Who are these people? How did they get our account access?

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6:55 pm EDT
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Great Fun unaotherized ach pmts to my bank account

unaotherized ach pmts to my bank account and possibility of selling of personal and private information.

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shannon sealie
Birmingham, US
Oct 15, 2014 11:39 pm EDT
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I noticed I have been charge from TLG shopper. They been billing me for a while now. I have never heard TLG nor I have ever agree to do anything with these people. I keep getting bills on my bank statement. I have never once receive anything from them. I have not receive anything from this company . AND I'AM NOT HAPPY WITH THIS AT ALL !

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2:27 pm EDT
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Great Fun unauthorized charge

I tried their package and now wish to stop their service, but I cannot find where they are / phone number to cancel their monthly charge.

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tgrpws
Dothan, US
Feb 24, 2012 5:04 pm EST

ck with your bank, they can give you the 800# associated with the withdrawl

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7:21 am EDT
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Great Fun scam charges to credit card

Posted 10/23/2010
I was charged $38.99 on 11/27/09, 2/25/2010, 5/27/2010 and on 8/26/2010 from TLG Great Fun. I never authorized these charges. When I called the company up they told me I authorized membership on 10/18/2009 when I purchased airline tickets from Air Trans. I told them I don't even know who you are and what your selling but you are illegally charging to my charge card. I told them to cancel this membership and return $155.96 they you charged to my account and I also want to hear the tape recording of my authorization. They said they would return the charges, gave me a confirmation # and said it would take 5 to 7 business days. I called up my credit card company and canceled my card. TLG Great Fun only returned $18.42. I called them back on 10/22/2010 and argued about the difference of $137.54 they still owe me. The supervisor told me they would return the difference of $137.54 within 5-7 business days. This company is a real scammer. They are affiliated with quite a few companies; Air Trans, Orbitz, Priceline and many more. I reported them to Susan Wornick. Hopefully this company will be broadcasted on "Buyer Beware".

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6:53 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Great Fun - canceling my membership

Hi my name is Renay Tillman and I would like to cancel my membership with you guys. When I tried to log-in, it said that you didn't have my email on file, but you taking money out of my bank account. Here is the reference number that is on my bank statement #918938730ct. I would love it if you can look up this information and take me off your...

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10:05 am EDT
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Great Fun fraudulent charges to blind father

When my father became seriously ill 2 months ago, we took over his bill paying, which up to that time had been handled by a friend of his since we live out-of-state. My 84-year-old father was legally blind, so he was unable to read anything on these bills. As we were going over his statement from Chase, we noticed a charge of $12.99 from an outfit called TLG*EVRYDAY. Looking back over previous statements, we saw a similar charge on every statement for each billing throughout the year. We called, to find out what this service was, and how he had come to be subscribed to it. When they described their "services" we knew it wasn't something my father would have been interested in, so we asked how it was that he had been signed up for it. After some pressing, they admitted that it was some trial offer through Habaand, that became a permanent charge if he didn't cancel after one month.
Of course, since he could not read his statements, he would have had no way of knowing this. I told them that this was a clearly unethical procedure, and that I expected them to correct it immediately, refunding to his estate, since he had passed away and the charge account had been cancelled, the entire amount charged over the previous year.
They said that they could immediately release 1-2 statements worth of charges. I insisted that they refund the entire amount, and they gave me a fax number to send the request to.
As of this date, we have received no refund check.

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bootay3
Seattle, US
Mar 25, 2011 2:55 am EDT

This has happened to me as well. Taking 19.99 out of my account the past 3 months and I finally caught on. Called my bank turned them into the fraud dept and had to close my checking account. Luckily the bank gave me my money back. This company is pure FRAUD and needs to get a lawsuit!

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Sbuch
Downingtown, US
Jan 27, 2011 7:15 pm EST

TLG Evryday charged $15.oo on my account for the last 11 months. My credit card co also said they couldn't get rid of the charges. I called TLG and they said I must have signed up for their coupon and savings service through Hertz, which I didn't do. They said they cancelled my subscription, but would not refund any amount.

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10:15 am EDT
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Great Fun fraud

I just paid off my credit card two weeks ago, I have not used this card in almost a year when I went to check on the account there was a $149.99 charge on my card from TLC*Great Fun. I never heard of this company, made any charges to them or athorized any charge. All that showed on my statement was; TLC*Great Fun [protected] CT. When I reported this to my credit card company as fraud I was told the charge was made in Connecticut. Never even meet anyone from this state let alone been there. Whatever this company is they are nothing but theives! I see nothing but complaints from tons of people about similar situations to mine. How is it these people can continue to steel from consumers and get away with it?

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12:22 pm EDT
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Great Fun charges without authorization

You have charged my Chase credit card without approval.
Alan Wilcox
1040 Standard Dr, Atlanta, GA 30319
alan.[protected]@comcast.net
404.641.2776

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4:06 pm EDT
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Great Fun tlg shopper

TLG shopper has been chargeing my account for 15.99. They have been doing this from March till now. Does anyone even know what this TLG even is? Anyone who has them taking money out of there account by debit card the only way to stop it is by getting a new debit card. Call your bank and get a newcard with a new number. Let your bank know whats going on so they can help. I just went to my bank and they told me that any charge trying to come through with my old card number would not be taken.

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Allergictoripoffs
Rockford, US
Nov 23, 2008 3:59 pm EST

BEWARE! My husband ordered airline tickets on Hotwire.com and suddenly charges for TLG SHOPPER and TLG GREATFN appeared on our credit card. The charges were $12.99 for each of these bogus items we had never heard of. When I called them, I was informed (in broken English, which was difficult to understand) that a "pop-up" on the Hotwire site allowed them to charge us for their "services." My advice is DON'T USE HOTWIRE OR ANY SERVICE THAT ALLOWS THIS KIND OF DECEPTION! I am angry as heck and won't stop here. My lawyer is getting a call tomorrow. These people need to be STOPPED!

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elizabettys
Chicago, US
Dec 20, 2010 6:08 pm EST

Anyone in this situation should call Freed & Weiss to join a building class action against the company behind this scam. (It's pretty easy, just call them and tell them your story).

Trilegiant is the company behind this abuse. They use bogus marketing tactics to get people to unknowingly sign up for memberships and then people are charged every month, again and again.

(Tactics include pop-up windows during checkout at another site, text messages with fake gift certificates, bogus checks in the mail, and automated recordings when you pay a bill via phone).

Call Freed & Weiss! Toll free: 866.799.9610. They need to hear from you so that they can move the class action forward and put a stop to this terrible customer abuse.

Email: info@freedweiss.com

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Walter Jackson
,
Nov 23, 2008 11:37 pm EST

You can call then and they still keep billing you credit card. I have tryed for over a year now, to get it off of my card.
All i can say is it a big rip off for $13. 99 every mouth, for some thing you can not use. . Or get then to take it off your card. Thank you

I hope this help some else to there rip off

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3:28 pm EDT
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Great Fun membership fees

Charged $38.99 for "Membership Fees" after a 30 day "free trial". Never ordered. Don't even know who they are/were. They got my info from a 1-800-Flowers order. After 20 minutes and several changes of phone numbers and "supervisors", my money was scheduled to be credited.

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phillips318
Hartwell, US
Mar 29, 2012 1:50 pm EDT

We were called and told we would get a membership package and a $80 gift card with no commitment to continue the membership. Got the packet in the mail to learn that nothing they offered would benefit us where we live so we canceled the same day that we received the packet but yet they still have charged our account the $19.99 fee every month.

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Jane Davis
Clearwater, US
Apr 24, 2011 7:15 am EDT

Yes. This company is a scam. I worked there - for a marketing group who is in cohoots to extract your bankcard information and to charge you until you close your account. DO NOT EVER DIVULGE OR PROVIDE YOUR BANKCARD INFORMATION TO ANYONE UNDER THE GUISE OF SELLING GREAT FUN OR SHOPPERS ADVANTAGE. DO NOT fill out online surveys providing your phone number and demographics -- they are trolling for victims. That's the simple, short, and not-so-sweet of it. Your name and information is sold at high dollars to mass marketing telemarketing companies, and it's extremely difficult to get out of . After 25 years in the legal field and working there? This company called "Think Direct Marketing Group, Inc." has a pending class-action lawsuit against it and should be closed down. Immediately. It's not the telemarketers fault, tho, most of us didn't know it was a scam because we never had access to the programs GREAT FUN or SHOPPERS ADVANTAGE -- only read scripts -- and hourly/commission rates were not Think Direct Marketing figured out what kind of profit they wanted to make for that week.

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12:55 am EDT
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Great Fun charging $14:99 to my credit card without my permission

My credit card has been charged for the last two months for $14.99
by TLG ID SECURITY, 888.344.9406.
After researching we believe that Trilegiant Corp. has used 'Great Fun" as a method of attaining our creditcard Number, and has used it without our permission.

Denise & James Mason
2006 Mono St
Oxnard, CA [protected]

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Lucinda Cormier
, US
Feb 19, 2016 1:25 pm EST

I am also having trouble with TLG withdrawing an unauthorized $17, 99 from my checking account every month. I used to be a legitimate customer but cancelled the service months ago. Things were fine for a while, but now that I have a new debit card number (due to a losing my old card), they have found me and have started deducting a charge without authorization. Experian has started playing the same game by charging me $21.99 a month without authorization. We are on a fixed income, and these charges, although small, have an impact on us, including causing overdraft charges. Enough already! These people really need to be stopped, Drawing and quartering is too good for them.
Sincerely,
Kenneth Cormier

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elizabettys
Chicago, US
Dec 08, 2010 6:10 am EST

Please contact Freed & Weiss about your experience and for class action information. They need to hear from you.
~~~~~~~~~~~~~~~~~~~~~~
Trilegiant Scam: HELP STOP IT!
~~~~~~~~~~~~~~~~~~~~~~
Trilegiant is behind more consumer abuse. Take action and contact Freed & Weiss - info @ freedweiss (dot) com (No Spaces), or call, toll free 866.779.9610

Here's more information:

Customers of websites like 1-800-Flowers.com, Travelocity, Shutterfly, and Orbitz are reporting mysterious monthly reoccurring charges to their credit cards.

Thanks to marketing tactics (i.e., those pop-up windows) used during check out, without proper consent consumers are accidentally joining club memberships and having to pay for them monthly!

Most people don't even realize they are being charged every month for a service they never ordered!

Is this happening to you? Have you made a purchase for travel, work, or fun using any of the following sites:

1-800-Flowers.com,
Hotwire.com,
Orbitz,
Classmates.com,
Barnes&Noble.com,
Ticketmaster.com,
Avon.com.
Budget,
Staples.com,
Travelocity,
Expedia/Hotel.com,
Columbiahouse,
Buy.com,
FTD,
Intelius,
Gamestop/
EB Games.com,
Airtransholdings.com,
Continental Airlines,
Shutterfly Inc.,
US Airways
Vistaprint USA
Redcats USA
Pizza Hut
Movie Tickets.com
GMAC Mortgage

Join this cause to learn more and stop the consumer abuse from Trilegiant.

AND PLEASE CONTACT FREED & WEISS IMMEDIATELY if you - or anyone you know - has reoccurring charges after purchasing from any of these companies.

Contact Freed & Weiss by emailing: info @ FreedWeiss (dot) com (No Spaces), or calling: [protected], or toll free [protected]

Help Spread the Word to Your Friends!

What should I look for? Mysterious charges involving the business practice of Trilegiant/Affinion and Verture include the following membership programs:

LiveWell,
Great Fun,
Shopping Essentials,
Privacy Guard,
Shoppers Advantage,
Travelers Advantage,
Buyers Advantage,
Privacy Guard (or Credit Alert),
HealthSaver,
Netmarket.com,
CompleteHome,
Great Options,
Everyday Values,
Auto Advantage,
Complete Savings,
HealthSaver,
Just For Me,
Everyday Privileges Gold,
IdentitySecure,
CardCops,
PC SafetyPlus,
and Hot-Line

Banks issuing the credit cards and processing unauthorized charges on your account include: Visa, MasterCard, Discover, American Express, Chase, Bank of America, US Bank.

CHARGES WILL APPEAR ON YOUR CREDIT CARD BILLS WITH CRYPTIC DESCRIPTIONS SUCH AS: TLG*LIVWEL15130916JUL [protected] CT."

What can I do?

Contact us immediately, if you or someone you know has been charged mysterious monthly recurring fees after making purchased as any of the online companies.

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Contact Great Fun customer service

Phone number

+1 (877) 488-9480

Website

www.greatfunsite.com

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Great Fun Customer Service. Initial Great Fun complaints should be directed to their team directly. You can find contact details for Great Fun above.

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Use this comments board to leave complaints and reviews about Great Fun. Discuss the issues you have had with Great Fun and work with their customer service team to find a resolution.