Great Expressions Dental Centers reviews and complaints 1
View all 105 complaintsGreat Expressions Dental Centers - prices / service
I'm so tired of surprises and additional costs, service issues at this office. I don't know who's job it was to inform me that my daughter had periodontal disease and needed a cleaning every 3-4 months, but they didn't tell me. Now, surprise! I have to pay $300 and an additional $117 every 3-4 months and none of it is covered under her plan. That's on top of the $108 per month I pay for braces and they keep breaking and I keep having to pay $25 for each repair, again not covered by insurance. I don't know what is typical or not, but my 16 year old can't live on baby food because their brackets keep coming off. In addition, be prepared to sit and wait over 2 hours for appointments but if YOU are late 15 minutes, you will have to reschedule! All this and I'm only half way through the braces time period. Not a good sign at all. Really frustrated, disappointed, stressed out over this.
The complaint has been investigated and resolved to the customer’s satisfaction.
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The worse in regards to customer service and billing!! No reply and poor billing practices. A metal infused crown Front desk totally not helpful and rudest response refusing to assist Dental Office DDSGiving a Voice to Consumers
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I called regarding a Bill I received a year after service and after talking with the corporate office billing Rep Ms. Shaun and calling the Local office spoke with Bobby. I was over talked and I was asked "Why am I fussing about the amount?" What kind of people are they hiring. I will take my business where it's appreciated. 5year customer. Bobby and Shaun in the Billing Department.
My 4 year old so had a bump on the inside of his lower lip. I explained this to them when calling for the appt., knowing he needed to see the oral surgeon and not a regular dentist. They insisted he been seen by dentist first, who immediately looked at the bump and stated "he needs to see the surgeon". We get an appt. with the surgeon, for 2 weeks later. The surgeons nurse insisted on taking X-rays of his mouth, even tho he was not having any teeth issues. We finally got the appt. for surgery and when we arrived that morning they said it would cost $500 for the surgery, as your insurance wont cover it. I said I don't have $500 and they said sorry we can't help your son and I was asked to leave.
Thank you for your feedback. As we strive to improve our service, patient feedback is a critical part of this process. We are sorry to hear of your dissatisfaction. Resolving this situation is very important to us and we'd like the opportunity to do so. We have tried calling you several times, but been unable to reach you. As one of Great Expressions’ Patient Advocates in the corporate office, please call me directly at the phone number listed below so I can help.
1-888-SMILE-80 extension. 1104